Apple Care Protection Plan For IPad

AppleCare 
Protection Plan
Getting Started Guide
for iPad  

Contents
5 Fact Sheet
7  Quick Reference Guide
9  Terms and Conditions
35  Fiche d’informations
38  Guide de référence rapide
40  Modalités 

5
English
AppleCare Protection Plan for iPad
Fact Sheet
Service and support from the people who know your iPad best
The AppleCare Protection Plan for iPad extends the complimentary 
coverage on your iPad to up to two years
1 of world-class support. The 
plan provides access to iPad experts and gives you anytime access to 
web-based resources at www.apple.com/support/ipad/. If your iPad or 
the included accessories need service, Apple will repair or replace them.
2
Coverage information
This comprehensive...

6English
Technical support options
If you experience difficulties with your iPad, refer to the Quick Reference 
Guide for troubleshooting tips. If you are not able to resolve the issue, 
AppleCare representatives can help troubleshoot your iPad and its 
connection with iTunes. Apple technical support contact information 
and hours of operation are listed in the Quick Reference Guide. Under 
the AppleCare Protection Plan for iPad, Apple offers the same complete 
service for both Mac and Windows users....

7
English
Try these simple steps before contacting Apple for help.
If you experience problems with your iPad, try the troubleshooting 
steps below. As a precaution, back up all content on the iPad, including 
photos, videos, contacts, calendar, notes, and any other files on your  
iPad before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes. In the U.S., go to  
www.apple.com/itunes/download/; in Canada go to  
www.apple.com/ca/itunes/download/.
Visit...

8English
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan for 
iPad agreement number or your iPad serial number, which is engraved 
on the back of your iPad.
In the U.S.   In Canada
800-APL-CARE (800-275-2273)  800-263-3394
Seven days a week  Seven days a week
8:00 A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
*  Telephone numbers and hours of operation...

9
English
AppleCare Protection Plan for iPad
Terms and Conditions
Your AppleCare Protection Plan for iPad (herein referred to as the 
“Plan”) is governed by these Terms and Conditions and constitutes your 
contract with Apple as described in section 7.l below. Subject to these 
Terms and Conditions, your Plan (i) covers defects for the Apple-branded 
iPad product listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”), and the hardware accessories that 
are contained in the...

10English
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will, at its option, repair or replace the affected 
Covered Equipment, if (i) during the Repair Coverage Period there 
is a defect in the Covered Equipment’s materials or workmanship 
or, (ii) during the Coverage Period, the capacity of the Covered 
Equipment’s...