Apple Care Protection Plan For IPad

							AppleCare 
Protection Plan
Getting Started Guide
for iPad  
						

							Contents
5 Fact Sheet
7  Quick Reference Guide
9  Terms and Conditions
35  Fiche d’informations
38  Guide de référence rapide
40  Modalités 
						

							5
English
AppleCare Protection Plan for iPad
Fact Sheet
Service and support from the people who know your iPad best
The AppleCare Protection Plan for iPad extends the complimentary 
coverage on your iPad to up to two years
1 of world-class support. The 
plan provides access to iPad experts and gives you anytime access to 
web-based resources at www.apple.com/support/ipad/. If your iPad or 
the included accessories need service, Apple will repair or replace them.
2
Coverage information
This comprehensive plan is available for all iPad models within their 
one-year limited warranty.  
If you sell the covered iPad before the AppleCare Protection Plan for 
iPad expires, you may transfer the plan to the new owner.
2 For each iPad 
you want to cover, you must purchase a separate AppleCare Protection 
Plan for iPad.
Keep your Proof of Coverage document, the original iPad sales receipt, 
and the AppleCare Protection Plan for iPad receipt. Apple may require 
proof of purchase if any questions arise about the eligibility of your  
iPad for the AppleCare Protection Plan. 
						

							6English
Technical support options
If you experience difficulties with your iPad, refer to the Quick Reference 
Guide for troubleshooting tips. If you are not able to resolve the issue, 
AppleCare representatives can help troubleshoot your iPad and its 
connection with iTunes. Apple technical support contact information 
and hours of operation are listed in the Quick Reference Guide. Under 
the AppleCare Protection Plan for iPad, Apple offers the same complete 
service for both Mac and Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-
year warranty to up to two years from your iPad purchase date. This plan 
also extends service coverage to the iPad battery when its capacity to 
hold an electrical charge has depleted fifty percent (50%) or more from 
its original specification.
Either the carry-in or direct mail-in service option may apply when  
you obtain service. Refer to the Quick Reference Guide for additional 
details about obtaining service. The replacement equipment that  
Apple provides as part of the repair or replacement service may be  
new or equivalent to new in both performance and reliability.
1.
  From the original purchase date of your iPad.
2.   See the enclosed AppleCare Protection Plan Terms and Conditions 
for complete details. 
						

							7
English
Try these simple steps before contacting Apple for help.
If you experience problems with your iPad, try the troubleshooting 
steps below. As a precaution, back up all content on the iPad, including 
photos, videos, contacts, calendar, notes, and any other files on your  
iPad before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes. In the U.S., go to  
www.apple.com/itunes/download/; in Canada go to  
www.apple.com/ca/itunes/download/.
Visit the iPad Support website.
The iPad Support website has links to service option availability,  
iPad tutorial, discussions, and other resources to answer various  
how-to questions. These are available 24 hours a day at  
www.apple.com/support/ipad/ in the U.S. and  
www.apple.com/ca/support/ipad/ in Canada.
Quick Reference Guide
AppleCare Protection Plan for iPad 
						

							8English
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan for 
iPad agreement number or your iPad serial number, which is engraved 
on the back of your iPad.
In the U.S.   In Canada
800-APL-CARE (800-275-2273)  800-263-3394
Seven days a week  Seven days a week
8:00 A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
*  Telephone numbers and hours of operation may vary and are 
subject to change. You can find the most up-to-date local and 
international contact information at  
www.apple.com/contact/phone_contacts.html. 
						

							9
English
AppleCare Protection Plan for iPad
Terms and Conditions
Your AppleCare Protection Plan for iPad (herein referred to as the 
“Plan”) is governed by these Terms and Conditions and constitutes your 
contract with Apple as described in section 7.l below. Subject to these 
Terms and Conditions, your Plan (i) covers defects for the Apple-branded 
iPad product listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”), and the hardware accessories that 
are contained in the covered iPad’s original packaging (collectively the 
“Covered Equipment”), and (ii) provides you with access to telephone 
technical support and web-based support resources for the Covered 
Equipment. To obtain the Plan Confirmation you must register your 
Plan’s unique agreement or registration number (“Plan Agreement 
Number”) as described in the instructions included in the Plan’s 
packaging. Customers choosing the Auto-Registration option, where 
available, will automatically receive their Plan Confirmation. The duration 
of the Plan (“Coverage Period”) is for the period ending on the date 
specified in your Plan Confirmation. The price of the Plan is listed on the 
Plan’s original sales receipt. Apple may restrict service provided under 
this Plan to the Covered Equipment’s original country of purchase. 
						

							10English
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will, at its option, repair or replace the affected 
Covered Equipment, if (i) during the Repair Coverage Period there 
is a defect in the Covered Equipment’s materials or workmanship 
or, (ii) during the Coverage Period, the capacity of the Covered 
Equipment’s battery to hold an electrical charge has depleted 
fifty (50%) percent or more from its original specification, 
(after being fully charged and the Covered Equipment playing 
audio or video with all settings reset). Apple will provide both 
parts and labor, but may require you to replace certain readily 
installable parts yourself, as described below. Apple may provide 
replacement product or parts that are manufactured from parts 
that are new or equivalent to new in both performance and 
reliability. The replacement product or parts will be functionally 
equivalent to the replaced product or parts and will assume the 
remaining coverage under the Plan. The product or parts that are 
replaced become Apple’s property. Apple strongly advises you 
to record as a back up, data and software residing or recorded in 
the Covered Equipment, before making the Covered Equipment 
available for service.