Apple Care Protection Plan For IPad

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b.
  Limitations. The Plan does not cover:
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices) or network or cellular service external to the 
Covered Equipment;
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair 
or maintenance by anyone other than Apple or an Apple 
Authorized...

12English(vi) 
Problems caused by the function of a network or cellular 
service or viruses or other software problems introduced 
into the Covered Equipment;
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety;
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports;
(ix)  Preventative maintenance on the Covered Equipment; 
(x)  The provision of...

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with the Covered Equipment or a replacement product as a 
result of the Product OS update. You will be responsible for 
reinstalling all other software programs, data and passwords. 
Recovery and reinstallation of software programs and user 
data are not covered under this Plan;
(xii)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product;
(xiii)  Protective coatings designed to diminish over time 
unless failure has occurred due to a defect in materials or...

14English(ii) 
Direct mail-in service. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and 
you will ship the Covered Equipment to Apple’s repair 
service location in accordance with its instructions. Once 
service is complete, the Apple repair service location will 
return the Covered Equipment or a replacement product to 
you. Apple will pay...

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you with installation instructions and any requirements 
for the return of the replaced product or part. If you 
follow the instructions, Apple will cancel the credit card 
authorization, so you will not be charged for the product 
or part and shipping to and from your location. If you 
fail to return the replaced product or part as instructed 
or return a replaced product or part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)...

16Englishyou seek service in a country that is not the country of purchase, 
you may be responsible for shipping and handling charges, 
compliance with applicable import and export laws, custom 
duties, V.A.T. and other associated taxes and charges.  
For international service, Apple may repair or exchange defective 
products and parts with comparable products and parts that 
comply with local standards.
d.   Obtaining Repair or Replacement Service. To obtain service 
under this Plan, access the Apple...

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2.
 Technical Support
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period 
begins, whichever is later, and terminates at the end of the 
Coverage Period (“Technical Support Coverage Period”). During 
the Technical Support Coverage Period Apple will provide 
you with access to telephone technical support and web-
based technical support resources. Technical...

18EnglishFor purposes of this section, “Major Release” means a significant 
version of software that is commercially released by Apple in a 
release number format such as “1.0” or “2.0” and which is not in 
beta or pre-release form.
b.   Limitations. The Plan does not cover:
(i)  Issues that could be resolved by upgrading software to the 
then current version;
(ii)  Your use of or modification to the Covered Equipment, the 
Product OS or Product Software in a manner for which the 
Covered Equipment or...

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recorded in the Covered Equipment.
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of support are described below. Apple 
reserves the right to change its hours of technical support and 
telephone numbers at any time. Web-based support resources 
are offered to you at the Apple website (www.apple.com/
support).
3.  Your...

20Englishd.
  Follow instructions Apple gives you, including but not limited  
to refraining from sending Apple products and accessories  
that are not subject to repair or replacement service and  
packing the Covered Equipment in accordance with shipping 
instructions; and
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE...