Apple Care Protection Plan Getting Started Guide

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English
AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your...

12English
their Plan Confirmation. The duration of the Plan (“Coverage Period”) is 
for the period ending on the date specified in your Plan Confirmation. 
The price of the Plan is listed on the Plan’s original sales receipt. 
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will provide both parts and labor, but may...

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branded mouse and keyboard are also covered under APP 
if included with the Covered Equipment (or purchased with 
a Mac mini). An AirPort Extreme Card, an AirPort Express 
or AirPort Extreme Base Station, Time Capsule, an Apple-
branded DVI to ADC display adapter, Apple RAM modules 
and MacBook Air SuperDrive are also covered under APP  
if used with the compatible Covered Equipment and 
originally purchased by you up to two years before your 
Mac purchase or during the term of your APP. If...

14English Covered Equipment’s materials or workmanship. An AirPort 
Extreme Card, an AirPort Express or AirPort Extreme Base 
Station and Time Capsule are also covered under APP for 
Apple TV if used with the Covered Equipment and originally 
purchased by you up to two years before your Apple TV or 
during the term of your APP for Apple TV coverage.
b.   Limitations. The Plan does not cover: 
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or...

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(iv) 
Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment; 
(v)  Service necessary to comply with the regulations of any 
government body or agency arising after the date of  
this Plan; 
(vi)  The provision of replacement equipment during the period 
when the Covered Equipment is being repaired; 
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only...

16English or replacement service, Apple will use reasonable efforts 
to reinstall the Covered Equipment’s original software 
configuration and subsequent update releases, but will 
not provide any recovery or transfer of software or data 
contained on the serviced unit not originally included in the 
Covered Equipment. DURING iPOD SERVICE THE CONTENTS 
OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA 
REFORMATTED. Your iPod or a replacement iPod will be 
returned to you as your iPod was configured when...

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at the location, or the store or service provider may send the 
Covered Equipment to an Apple repair service location to be 
repaired. Once you are notified that service is complete, you 
will promptly retrieve the product. 
(ii)  Onsite service is available for many desktop computers if 
the location of the Covered Equipment is within 50 miles/80 
kilometers radius of an Apple authorized onsite service 
provider located in the United States or Canada. Onsite 
service is not available for some...

18English(iii) 
Direct mail-in service is available for most Covered 
Equipment. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to...

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return of the replaced part. If you follow the instructions, 
Apple will cancel the credit card authorization, so you 
will not be charged for the part and shipping to and 
from your location. If you fail to return the replaced part 
as instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge...

20Englishresponsible for shipping and handling charges if the Covered 
Equipment cannot be serviced in the country it is in. If you seek 
service in a country that is not the country of purchase, you will 
comply with all applicable export laws and regulations and be 
responsible for all custom duties, V.A.T. and other associated 
taxes and charges. For international service, Apple may repair or 
exchange defective products and parts with comparable products 
and parts that comply with local standards....