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ATT DEFINITY Communications System CallVisor ASAI Instructions Manual
ATT DEFINITY Communications System CallVisor ASAI Instructions Manual
Here you can view all the pages of manual ATT DEFINITY Communications System CallVisor ASAI Instructions Manual. The ATT manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb sfcover.nr 1.8 of 4/20/90 555-230-222 September 1995 DEFINITY Communications System CallVisor ASAI Planning Guide 1
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb TO ORDER COPIES OF THIS DOCUMENT CALL:AT&T Customer Information Center (800) 432-6600 In Canada: (800) 255-1242 WRITE:AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 For more information about AT&T documents, see Business Communications Systems Publications Catalog (555-000-010) UNIX is a registered trademark of AT&T. NOTICE While reasonable efforts were made to ensure that the information in this...
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Contents bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb About This Documentvii ASAI: An Overview vii Intended Audience viii Related Documents viii bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1Planning the CallVisor ASAI Configuration1-1 Define the CallVisor ASAI Application and Primary Configuration1-3 Designate Host Computer Environment and Application Provider1-5 Select Project Coordinator 1-5 Define Detailed Configuration and Application Analysis 1-6 Order...
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Contents Ongoing Support Services 3-3 Basic Ongoing Support 3-3 Single Point of Contact Support 3-3 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb ASample ModelsA-1 CallVisor ASAI Scenarios A-2 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb BNeeds Assessment QuestionnaireB-1 CallVisor ASAI Needs Assessment Questionnaire B-1 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb CCall Center Operations WorksheetC-1 General Business C-2 ACD Incoming Call Management C-4 ACD Outgoing...
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Figures bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb About This Document 1. Single Link Ð Single Processor Configuration viii bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1Planning the CallVisor ASAI Configuration 1-1. CallVisor ASAI Planning Tasks 1-2 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb CCall Center Operations Worksheet C-1. Sample ACD Ð ICM Call Flow C-8 C-2. Sample Call Vectoring Call Flow C-9 C-3. Sample ACD Ð OCM Call Flow C-10 iii
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Tables bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 1Planning the CallVisor ASAI Configuration 1-1. Proposed CallVisor ASAI Improvements (Example) 1-4 1-2. Sample Implementation Worksheet 1-8 1-3. Sample Implementation Worksheet (EAS Environment)1-10 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2Installation and Test for CallVisor ASAI 2-1. ASAI Feature Options Administration for AT&T Vendor Partners2-4 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb CCall Center...
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb Screens bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb 2Installation and Test for CallVisor ASAI 2-1. Add Station 2-3 v
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bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb About This Document bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb This document is a ``road map for CallVisorÒASAI planning and implementation. Its purpose is to identify the planning and implementation tasks associated with the CallVisor Adjunct/Switch Application Interface (ASAI) and to direct the reader through them. ASAI: An Overviewbbbbbbbb CallVisor ASAI is a communications interface that provides application processors (called adjuncts in this...
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About This Documentbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb The following figure illustrates the simplest configuration, an adjunct connected to a switch via a single ASAI-BRI (or ASAI-Ethernet) link.1 bbbbbbbbbbbbbbbbbbbbb ASAI BRI/Ethernet Adjunct ApplicationG3 bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 1. Single Link Ð Single Processor Configuration Intended Audiencebbbbbbbb This document is written for the account team and customer personnel involved in the planning and implementation of...
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About This Documentbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb DEFINITY Communications System Generic 3 CallVisor ASAI Technical Reference , 555-230-220 This document provides a detailed functional description of CallVisor ASAI for the Generic 3 switch. DEFINITY Communications System Generic 3 Installation, Administration, and Maintenance of CallVisor ASAI Over the DIFINITY LAN Gateway , 555-230-223 This document describes the installation, administration, and maintenance of the ASAI-Ethernet...