ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

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Section 1: Project Team Information
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Customer Project Team
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City___________________________ State________________________ Zip Codeaaaaaaaaa...

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Section 2: Call Center Overview
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1. Describe the call center environment (include a general overview of the
business goals of the company and the role the call center will play in
meeting these goals).  Also discuss the size of the call center in terms of
the number of agents and the number of trunks required....

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Section 3: Computing Environment
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1. Has the data processing department been involved in planning for the
switch/host application?  (Check one.)
_______ Yes
_______ No
If yes, describe key individuals and their involvement to date.
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7. Describe the host system configuration. (Provide a written description of
the host computing system, including such considerations as front-end
processing, local area networking, and/or a database back end.  Include
the geographic location of each component in the system.)
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Section 4: Software Development
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1. Call Center Application Software
Will the call center application software be:
_______ New?
_______ A modification of an existing application?
Who will develop or provide the call center application software?
Primary contact _____________________________________ Position ________________...

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Section 5: Communications System Requirements
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1. What is the DEFINITY Communications System being used
with the PBX/host application?
2. Will more than one communications system be used for this
application?  (Check one.)  _______ Yes    _________ No
If yes, describe the locations and how they will be used....

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6. List any additional software packages that will run on the
communications system.
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7. Will any private networking...

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Section 6: Network Interface Requirements
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1. Check those services the customer is planning on using in the
call center.
_______ Calling Party Number/Billing Number (CPN/BN)
_______ Dialed Number Identification Service (DNIS)
2. Specify the long-distance network the customer is planning to
use....

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Section 7: Schedules
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1. Describe the general timeline the customer is working toward.
(Include any specific planning, software development,
integration, and/or testing considerations.)
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Call Center Operations
Worksheet
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The Call Center Operations Worksheet allows AT&T personnel to assess the
status and capacity of your existing or proposed DEFINITY switch.  The
information collected helps AT&T determine the impact of the proposed
configuration on your switch.
The worksheet contains four general sections: General Business, ACD Incoming
Call Management (ICM), ACD Outgoing Call Management (OCM),...