ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75 7401 Plus Voice Terminal Users Guide

							AT&T
DEFINITY
®Communications System
Generic 1 and Generic 3
and System 75
7401 Plus Voice Terminal
Users Guide 
						

							NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact:AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
1-800-432-6600,
In Canada: 1 800-255-1242
Order:Document No. 555-204-740
Issue 2, April 1992
For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by©1992 AT&T
AT&T Technical Publications DepartmentAll Rights Reserved
Middletown, New Jersey 07748Printed in USA 
						

							Contents
Your 7401 Plus Voice Terminal1
What the Features Do3
How to Use the Feature Directory5
How to Use the Features6
Key Words
Handset Tones6
6
Special Instructions6
Troubleshooting7
Quick Reference Lists7
Abbreviated Dialing (AD)8
Answering or Placing a Second Call9
Automatic Callback10
Call Forwarding All Calls11
Call Park11
Call Pickup12
Conference13
Drop13
Hold13
Last Number Dialed
14
Leave Word Calling
14
Message
15
Priority Calling
15
Select Ring
16
Send All Calls
16
Transfer
17
Voice Message Retrieval
17
Tones and Their Meanings19
Ringing Tones
19
Handset Tones
19
Troubleshooting20
System 75 Version Notes
21
Key Words to Know22
Quick Reference Lists
i 
						

							Your 7401 Plus Voice Terminal
The 7401 Plus voice terminal has an innovative design to make it easy to use the
many features of the AT&T DEFINITY® Communications System or System 75.
Familiarize yourself with your voice terminal, shown in Figure 1 and explained below.
Figure 1.  7401 Plus Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset
Feature Directory
Speakerphone/headset jack
(on back of voice terminal)
Line jack
(on back of voice terminal)
Dial pad
Feature buttonFor placing and receiving calls (also known as the
receiver). In most cases, you must lift the handset (go
off-hook)
before you can use a feature.
A quick reference list of 12 voice features available on
your voice terminal, including each feature name and its
corresponding 2-button dial code.
This jack is used for connecting an external
speakerphone (such as an S101A or S201A
Speakerphone) or a headset adapter (such as a 500A
Headset Adapter) to your voice terminal. The jack is
labeled
This jack is used for connecting a line cord to your voice
terminal. The jack is labeled LINE.
The standard 12-button pad for dialing telephone
numbers and accessing features.
A special button used for accessing the 12 features listed
on the Feature Directory. (This button will be shown as
[ Feature ] in the remainder of this booklet.)
1 
						

							Feature/call activity light
Handset jack
(on back of voice
terminal)
Message light
Ringer volume control
(on back of voice
terminal)A green light which goes on steadily when you press
[ 
Feature ]. Also, it flutters when you have an incoming call
or when you put a call on hold, and flutters intermittently
when you use the Select Ring feature.
This jack is for connecting a handset to your voice
terminal. The jack is labeled
A red light which lights steadily when a message has been
left for you.
A sliding control to adjust the volume of the ringer. Slide it
up (away from you) for a louder ring, down (toward you) for
a quieter ring.
2 
						

							What the Features Do
Below is a listing of many commonly used features and a description of how to
use them.
Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transfer
features. In addition, you may have many of the other features listed here; your
System Manager can advise you.
Abbreviated Dialing (AD)  Allows you to store selected telephone numbers for quick
and easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a feature or trunk code. Abbreviated Dialing offers 4 possible
types of lists– personal, group, system, and enhanced, and you can have a total of 3
out of the 4 lists. Numbers on a personal list are programmable by you; numbers on
all other lists are programmable only by the System Manager. Use as a timesaver for
dialing frequently called, lengthy, or emergency numbers.
Answering or Placing a Second Call  Allows you to answer or place a second call
when you are already on a call. Use to avoid missing important calls or to make
another call to get information you need for your current call. Note: Incoming second
calls may be limited to priority calls depending on how your system is administered;
see your System Manager.
Automatic Callback  Sends you a special 3-burst ring indicating that a previously
busy or unanswered extension you dialed is now available. Use to avoid constant
redialing when you wish to speak to someone who is frequently busy on the telephone
or in and out of the office. Note: Can be used only for extensions, not outside
numbers.
Call Forwarding All Calls  Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a telephone number of
your choice.
Call Park  Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup  Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who
is absent or otherwise unable to answer. Note: You can only use this feature if
you and the called party have been assigned to the same pickup group by your
System Manager.
3 
						

							Conference  Allows you to conference up to 6 parties on a call (including yourself)
so that you can conduct a 6-way discussion. Use to set up time-saving conferences, or
to spontaneously include an additional party important to a conversation. Note: If
you have both an active call and a call on hold, you must terminate one of the calls
before you can use Conference.
Drop  Drops the last party from a conference call. Use when you want to remain
connected to the other parties.
Hold  Puts a call on hold until you can return to it. While a call is on hold, you
can answer an incoming call or leave your voice terminal to perform another task.
Use when you have a call that you don’t wish to drop, but which you have to
interrupt briefly to do something else.
Last Number Dialed  Automatically redials the last extension or outside number you
dialed. Use to save time in redialing a busy or unanswered number.
Leave Word Calling  Leaves a message for another extension to call you back. The
called party will be able to dial message service (for example, attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use
whenever you wish to have someone call you back; it will help cut down on repeated
call attempts.
Message  Your Message light goes on when a caller has left a message for you.
You can then follow your System Manager’s local message retrieval procedures to
get your message.
Priority Calling  Allows you to call an extension with a distinctive 3-burst ring to
indicate that your call requires immediate attention. Use when you have important
or timely information for someone.
Select Ring  Allows you to choose your own personalized ring pattern for your voice
terminal from among 8 available patterns. Use to help distinguish you incoming calls
from those of other nearby voice terminals.
Send All Calls  Sends all your calls to the extension of a person designated by your
System Manager to answer them when you cannot (perhaps a secretary or
receptionist). Use when you will be away from your desk for awhile, or when you do
not wish to be interrupted by telephone calls.
Transfer  Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terminal can be transferred only to an
extension, not to another outside number; also, if you have both an active call and
a call on hold, you must terminate one of the calls before you can use Transfer.
Voice Message Retrieval  Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
4 
						

							How to Use the Feature Directory
The Feature Directory, shown in Figure 2, provides a convenient quick reference list
for 12 features which can be accessed by first pressing [ 
Feature ] and then pressing the
corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. For
example, to put a call on hold, you would press [ 
Feature ], then [ # ]. And to set up a
conference you would begin by pressing [ 
Feature ], then [ 8 ]. The green light next to
[ 
Feature ] goes on steadily when the button is pressed to let you know that your dial
pad is now in the feature selection state.
Your Feature Directory will look like the one shown in Figure 2:
If entries F1-F7 are blank, your System Manager may assign features to them, and you
can write or type in the name of the features assigned.
Feature Directory
F1
F2
F3
F4
F5
F6
F7
F8  Conference (F8, dial party, F8)
F9  Transfer (F9, dial party, F9)
F0  Drop (Disconnect last party)
F#  Hold (Press switchhook to return)
F*  Select Ring (Press Feature to store)
Press Feature button, then dial pad button
The last 5 features on the Feature Directory are fixed:
Figure 2.  Assignable Feature Directory
F8 Conference
F9 Transfer
F0 Drop
F# Hold
F* Select Ring
Note: You are not limited to the 12 features shown on your directory. All other
features available with your DEFINITY
® Communications System Generic 1 or
System 75 can be accessed by simply dialing a 1-, 2-, or 3-digit feature code, without
using [ 
Feature ]. Your System Manager can supply those codes for you.
5 
						

							How to Use the Features
The procedures which follow give short, step-by-step instructions for using each
feature. For your convenience, features are listed alphabetically.
Key Words
You will see these two terms used regularly in the procedures:
entry numberA number from 1-9 and 0, corresponding to the first 10
entries on the Feature Directory. Each of these numbers is
dialed in conjunction with [ 
Feature ] to access an assigned
feature.
flash the switchhookTo press and then release the button under the handset
(receiver). This button is the switchhook.
Note: If you are using optional adjunct equipment, such as
a speakerphone, connected to your voice terminal, you can
also flash the switchhook by turning the adjunct
equipment off and then back on.
For a list of other glossary terms, see the chapter titled Key Words to Know.
Handset Tones
The tone that appears in brackets after a step, such as [dial tone], indicates what you
should hear from your handset after successfully performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by obtaining the following information from you System Manager:
lTo the right of each feature name is a box. For each feature that you have on
your Feature Directory and any other feature that has been assigned to you, mark
a [ 4 ] in the blank box as a reminder. (Answering or Placing a Second Call,
Conference, Drop, Hold, Message, Select Ring, and Transfer are already marked
for you.)
6 
						

							lTo operate a feature, you must have the handset off-hook (removed from the
cradle of the voice terminal) unless otherwise noted. Any feature not listed on
your Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digit
feature code. In the blanks provided within the procedures, write in the assigned
code numbers.
As you operate the features assigned to your voice terminal, keep in mind the
following general rules.
lFollow carefully all the steps listed in the procedure for the particular feature you
are using.
lIf you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
lStep 1 in most procedures gives you two options. Follow the first option if the
named feature is listed on your directory; follow the second option (in gray type)
if it is not.
lSystem 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly Version 2,
than they do with later versions. If you are using Version 1 or 2 of the System 75
software, you should check the section titled Troubleshooting later in this guide
before you use you use any of these 4 features.
Troubleshooting
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed here for problems that you may have in using your voice terminal.
Quick Reference Lists
At the back of this booklet is a set of quick reference lists. Use them to record your
feature codes and trunk codes, Abbreviated Dialing personal list items, and message
and attendant extensions. Once you have completed the lists, remove the page from
the booklet (tear along the perforation), and keep the lists near your voice terminal.
7