ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

							BCMS Report Generation
4-66Issue  4  September 1995 
may be indicated as either a 1- or 2-digit number. Minutes are always 
expressed as two digits. If no start time is given, the report displays data 
accrued for the previous 24 time intervals (hour or half-hour).
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Trunk Group Report prints at the printer attached to your 
terminal.
Printing a Daily Report
To print this report, perform the following steps:
1. Enter list bcms trunk ## day xx/xx xx/xx print (where ## is a 
valid  BCMS measured trunk group). If the trunk g roup is only one d igit (for 
example, trunk 5), just enter the single digit. The first specified day is 
referred to as the start day, while the second day is referred to as the stop 
day. If no start day is given, the report displays data accrued for the 
p revious six d ays and data accrued through the most recently completed 
interval (hour or half-hour).
2. Press 
RETUR N.
— The BCMS Trunk Group Report prints at the printer attached to your 
terminal.
Scheduling the BCMS Trunk Group 
Report to Print
The Report Scheduler allows you to schedule the day or days for the system to 
p rint the report. If you do not have a printer directly connected to your terminal, 
you may use the Report Scheduler feature to print the report immediately to the 
system p rinter. The data for this report can be collected in hourly/half-hourly 
intervals or daily intervals.
Scheduling an Hourly/Half-Hourly
Interval Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms trunk ## time xx:xx xx:xx schedule (where 
## is a valid BCMS measured trunk group). If the trunk group is only one 
digit (for example, trunk 5), just enter the single digit. The first sp ecified 
time is referred to as the start time, while the second time is referred to as 
the stop time. Time must be displayed in 24-hour format; however, the 
hours may be indicated as either a 1- or 2-digit number. Minutes are  
						

							BCMS Trunk Group Report
Issue  4  September 1995
4-67
always expressed as two digits. If no start time is given, the report 
displays data accrued for the previous 24 time intervals (hour or 
half-hour).
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The Report Scheduler form ap pears on your sc reen. The cursor is 
located in the Print Interval: field.
Screen 4-30. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
 
 list bcms trunk ## time xx:xx xx:xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms trunk ## time xx:xx xx:xx schedule
 
     Print Interval: immediate 
						

							BCMS Report Generation
4-68Issue  4  September 1995 
Screen 4-31. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
Scheduling a Daily Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms trunk ## day xx/xx xx/xx schedule (where ## 
is a valid BCMS measured trunk group). If the trunk g roup is only one digit 
(for example, trunk 5), just enter the single digit. The first specified day is 
referred to as the start day, while the second day is referred to as the stop 
day. If no start day is given, the report displays data accrued for the 
p revious six d ays and data accrued through the most recently completed 
interval (hour or half-hour).
2. Press 
RETUR N.
— The Report Scheduler form ap pears on your screen. The cursor is 
located in the Print Interval: field.
 
 list bcms trunk ## time xx:xx xx:xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms trunk ## time xx:xx xx:xx schedule
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n
  
						

							BCMS Trunk Group Report
Issue  4  September 1995
4-69
Screen 4-32. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-33. Report Scheduler Form with the Print Interval Set to 
scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
 
 list bcms trunk ## day xx/xx xx/xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms trunk ## day xx/xx xx/xx schedule
 
     Print Interval: immediate
 
 list bcms trunk ## day xx/xx xx/xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms trunk ## day xx/xx xx/xx schedule
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n
  
						

							BCMS Report Generation
4-70Issue  4  September 1995 
5. Enter y for the day(s) you want the report printed.  Use RETURN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS Trunk Group Summary Report
The BCMS Trunk Group Summary Report provides information about 
BCMS-measured trunk groups. You can specify the trunk groups you want 
included in the report. The BCMS Trunk Group Report can be used by the ACD 
administrator and/or manager to monitor use of one or more trunk groups and to 
determine the optimal number of trunks for the trunk groups. Note that this 
applies only to trunk groups measured by BCMS.
This report is similar to the BCMS Trunk Group Report exc ept that the information 
for a trunk appears on separate lines of the report, with totals of activity for all 
trunks in the trunk group for the specified time. You can print the report for a 
certain time period specified in either hours or days (up to 7 days).
The report displays only the information that exists and does not identify absent 
data. If data does not exist for a specified trunk group, the trunk group does not 
appear on the report. Also, if information does not exist for a portion of the 
specified time period, the report displays all existing information but does not 
identify where there is no data. Screen 4-34 shows the BCMS Trunk Group 
Summary Report for an interval of hours, and Screen 4-35 shows the BCMS 
Trunk Group Summary Report for a daily interval.
NOTE:
When analyzing this report, keep the following things in mind:
nAll averages are for completed calls only.
nAsterisks in a field indicate that the maximum for that field is 
exceeded.
nA single asterisk at the end of a time or date field indicates that 
during the interval, trunk group administration occurred which 
changed the number of trunks. 
						

							BCMS Trunk Group Summary Report
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Screen 4-34. BCMS Trunk Group Summary Report — Hourly
Screen 4-35. BCMS Trunk Group Summary Report — Daily
Report Headers, Abbreviations, 
and Their Definitions
This report presents header information at the top of each page. This information 
includes the command entered to generate the report, the page number of the 
report, the title of the report, and the time and date the report was generated.
TIME/DAY — The time or day interval sp e cified in the command line. Time is 
always expressed in 24-hour format. Start and stop times are optional. Reports 
always start at the top of the time interval (either hour or half-hour). If no start time 
is given, the report displays data accrued for the previous 24 time intervals. A 
stop time requires an associated start time. If no stop time is given, the last 
 list bcms trunk sum 23-25 time 8:00
BCMS TRUNK GROUP SUMMARY REPORT
Switch Name: Lab Model  Date: 12:59 pm THU APR 20, 1995
Time: 8:00-13:00
 
| INCOMING | OUTGOING |%ALL %TIME
GROUP NAME |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY  MAINT
IN-800          23 2 2:15 31.02 1 1 1:36 0.96 0 0
OUT-WATTS*      35 2 1:48 35.74 4 4 1:42 4.08 0 0
TIE-GROUP       24 1 1:40 22.93 0 0 :00 0.00 0 0
----------- ----- ---- ------ -------- ----- ----- ------ ------ --- ---
SUMMARY         82     5   1:54    29.89 5     5   1:39 2.52 0 0
 list bcms trunk sum 23 day 5/17/92
BCMS TRUNK GROUP SUMMARY REPORT
Switch Name: Lab Model  Date: 12:59 pm THU APR 20, 1995
 Day: 5/17/95
 
| INCOMING | OUTGOING |%ALL %TIME
GROUP NAME |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY  MAINT
IN-800*         82     5   1:54    29.89 5     5   1:39 2.52 0 0
----------- ----- ---- ------ -------- ----- ----- ------ ------ --- ---
SUMMARY 82     5   1:54    29.89 5     5   1:39 2.52 0 0 
						

							BCMS Report Generation
4-72Issue  4  September 1995 
completed time interval (hour or half-hour) is the default. If no start time or stop  
time is given, the report dis plays data accrued for the previous 24 time intervals. 
If you s pecify 
day in the command and do not include a start d ay or stop day, the 
report displays data a c crued for the previous six d ays and data accrued through 
the most recently completed interval (hour or half-hour).
If switch administration causes the number of trunks in a BCMS-measured trunk 
group to change during a day or a time interval, an asterisk app ears in the 
DAY/TIME field .
NAME — The name that is administered for this trunk group. If no name is 
administered, this field is displayed as blank.
INCOMING CALLS — The total number of incoming calls carried by this trunk 
group.
INCOMING ABAND — The number of incoming calls that queued to ACD sp lits, 
then abandoned (without being answered by a staffed agent within this split) 
during the reporting interval. Calls that c annot queue (for example, queue full, or 
calls that receive a busy signal from the central office because there are no 
available trunks) are not included in the INCOMING ABAND number. Also 
included are calls directly to staffed ACD agents that are unanswered.
INCOMING TIME — The average holding time for incoming calls to this trunk 
group during the specified reporting interval. Holding time is defined as the 
length of time in minutes and second s that a facility is used during a call. The 
calculation for incoming time is:
INCOMING CCS — The total holding time (usage) for incoming calls to the trunk 
group during the sp e cified reporting interval. The units are expressed in hundred 
call seconds (CCS). Refer to the Glossary for a description of the term CCS.
OUTGOING CALLS — The total number of outgoing calls for this trunk group 
during the specified reporting interval.
OUTGOING COMP — The total number of outgoing calls that were placed over 
this trunk group and answered during the specified reporting interval.
NOTE:
Completion is determined by either return of network answer supervision, or 
a call that lasts longer than the answer supervision time-out parameter; 
whichever occurs first.
OUTGOING TIME — The average holding time for outgoing calls during the 
specified reporting interval. The calculation is:
INCOMING TIME=
Total Number o f  Incoming Calls Total Holding Timeforall Incoming Calls
_ ____________________________________ 
						

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OUTGOING CCS — The total holding time for outgoing calls from this trunk 
g roup. The units are expressed in CCS.
% ALL BUSY — The percentage of time that all the trunks in this trunk group 
were busy. This value in cludes trunks that are maintenance b usy. The c alculation 
is:
where
Busy Times is expressed in minutes and is the sum of all times when all trunks 
were simultaneously busy.
% TIME MAINT — The perc entage of time that one or more trunks have been 
busied-out for maintenance purposes. The calculation is:
where
nTotal Maintenance Busy Time is the sum of Maintenance Busy Time (in 
minutes) for all trunks (individually) in this trunk group during this interval
nTime Interval is expressed in minutes (for example, 30 if using a half-hour 
interval, 
60 if using  a one-hour interval, and 1440 if using a daily summary)
NOTE:
For reporting purposes, call data is stored during the time interval 
(hour or half-hour) that the trunk goes idle, not when the station 
releases. Also, changing the number of trunks in a trunk group can 
c ause unexpected results for that interval.
Displaying the BCMS Trunk Group 
Summary Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and display the report on your terminal.
OUTGOING TIME=
Total Number o f  Outgoing Calls Total Holding TimeforOutgoing Calls
_ _________________________________
%ALL BUSY=
Time Interval Total o f  all Busy Times
_ _____________________
´( 100 )
%TIME MAINT=
Time Interval´Number o f  Trunks in Group Total Maintenance Busy Time´100
_ ______________________________________ 
						

							BCMS Report Generation
4-74Issue  4  September 1995 
Displaying an Hourly/Half-Hourly
Interval Report
To display this report, perform the following step s:
1. Enter list bcms summary trunk ## time xx:xx xx:xx (where ## 
is a valid BCMS measured trunk group). If the trunk g roup is only one digit 
(for example, trunk 5), just enter the single digit. The first specified time is 
referred to as the start time, while the second time is referred to as the 
stop time. Time must be displayed in 24-hour format; however, the hours 
may be indicated as either a 1- or 2-digit number. Minutes are always 
expressed as two digits. If no start time is given then the last interval of 
data will be used to calculate the one-line display for each trunk g roup.
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Trunk Group Summary Report appears on your sc reen.
3. If the report consists of more than one page, press the 
NEXTPAGE key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Displaying a Daily Report
To display this report, perform the following step s:
1. Enter list bcms summary trunk ## day xx/xx xx/xx (where ## 
is a valid BCMS measured trunk group). If the trunk g roup is only one digit 
(for example, trunk 5), just enter the single digit. The first specified day is 
referred to as the start day, while the second day is referred to as the stop 
day. If no start day is given then the last day of data will be used to 
calculate the one-line disp lay for each trunk group.
2. Press 
RETUR N.
— The BCMS Trunk Group Summary Report appears on your sc reen.
3. If the report consists of more than one page, press the 
NEXTPAGE key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages. 
						

							BCMS Trunk Group Summary Report
Issue  4  September 1995
4-75
Printing the BCMS Trunk Group Summary 
Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and p rint the report. If you have a printer directly connected to your 
terminal, you may print reports using the instructions provided below. If you do 
not have a p rinter d irectly connected to your terminal, c onsult the instructions for 
sc heduling reports to print to the system printer.
Printing an Hourly/Half-Hourly Interval Report
To print this report, perform the following steps:
1. Enter list bcms summary trunk ## time xx:xx xx:xx print 
(where ## is a valid  BCMS measured trunk group ). If the trunk group is 
only one digit (for example, trunk 5), just enter the single digit. The first 
specified time is referred to as the start time, while the second time is 
referred to as the stop time. Time must be disp layed in 24-hour format; 
however, the hours may be indicated as either a 1- or 2-digit number. 
Minutes are always expressed as two digits. If no start time is given then 
the last interval of data will be used to calculate the one-line display for 
each trunk group.
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Trunk Group Summary Report prints at the printer 
attached to your terminal.
Printing a Daily Report
To print this report, perform the following steps:
1. Enter list bcms summary trunk ## day xx/xx xx/xx print 
(where ## is a valid  BCMS measured trunk group ). If the trunk group is 
only one digit (for example, trunk 5), just enter the single digit. The first 
specified day is referred to as the start day, while the second day is 
referred to as the stop day. If no start d ay is given then the last day of data 
will be used to calculate the one-line disp lay for each trunk group.
2. Press 
RETUR N.
— The BCMS Trunk Group Summary Report prints at the printer 
attached to your terminal.