ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

							BCMS Report Generation
4-56Issue  4  September 1995 
Displaying a Daily Report
To display this report, perform the following step s:
1. Enter list bcms summary split day xx/xx xx/xx. The first 
specified day is referred to as the start day, while the second day is 
referred to as the stop day. If no start day is given then the data 
a c cumulated for the last d ay (the c urrent d ay) will be used to c alculate the 
one-line display for each split.
2. Press 
RETUR N.
— The BCMS Split Summary Report appears on your screen.
3. If the report consists of more than one page, press the 
NEXTPAGE key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Printing the BCMS Split Summary Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and print the report. If you have a printer directly connected to your 
terminal, you may print reports using the instructions provided below. If you do 
not have a p rinter d irectly connected to your terminal, c onsult the instructions for 
sc heduling reports to print to the system printer.
Printing an Hourly/Half-Hourly Interval Report
To print this report, perform the following steps:
1. Enter list bcms summary split time xx:xx xx:xx print. The 
first sp ecified time is referred  to as the start time, while the second time is 
referred to as the stop time. Time must be displayed in 24-hour format; 
however, the hours may be indicated as either a 1- or 2-digit number. 
Minutes are always expressed as two digits. If no start time is given then 
only the last interval of data will be used to calculate the one-line display 
for each split.
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Split Summary Report prints on the printer attached to 
your terminal. 
						

							BCMS Split Summary Rep ort
Issue  4  September 1995
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Printing a Daily Report
To print this report, perform the following steps:
1. Enter list bcms summary split day xx/xx xx/xx print. The 
first specified day is referred to as the start day, while the second day is 
referred to as the stop day. If no start day is given then the data 
a c cumulated for the last day (the c urrent d ay) will be used to c alculate the 
one-line disp lay for each split.
2. Press 
RETUR N.
— The BCMS Split Summary Report prints on the printer attached to 
your terminal.
Scheduling the BCMS Split Summary
Report to Print
The Report Scheduler allows you to schedule the day or days for the system to 
p rint the report. If you do not have a printer directly connected to your terminal, 
you may use the Report Scheduler feature to print the report immediately to the 
system p rinter. The data for this report can be collected in hourly/half-hourly 
intervals or daily intervals.
Scheduling an Hourly/Half-Hourly 
Interval Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms summary split time xx:xx xx:xx schedule. 
The first specified time is referred to as the start time, while the second 
time is referred to as the stop time. Time must be displayed in 24-hour 
format; however, the hours may be indicated as either a 1- or 2-digit 
number. Minutes are always expressed as two digits. If no start time is 
given then only the last interval of data will be used to calculate the 
one-line disp lay for each split.
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The Report Scheduler form ap pears on your sc reen. The cursor is 
located in the Print Interval: field. 
						

							BCMS Report Generation
4-58Issue  4  September 1995 
Screen 4-24. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-25. Report Scheduler Form with the Print Interval Set to 
scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
 
 list bcms summary split time xx:xx xx:xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms summary split time xx:xx xx:xx schedule
 
     Print Interval: immediate
 
 list bcms summary split time xx:xx xx:xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms summary split time xx:xx xx:xx schedule
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n
  
						

							BCMS Split Summary Rep ort
Issue  4  September 1995
4-59
5. Enter y for the day(s) you want the report printed. Use RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled and the system p resents the enter 
command: prompt.
Scheduling a Daily Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms summary split day xx/xx xx/xx schedule. 
The first specified day is referred to as the start day, while the second day 
is referred to as the stop day. If no start day is given then the data 
a c cumulated for the last day (the c urrent d ay) will be used to c alculate the 
one-line disp lay for each split.
2. Press 
RETUR N.
— The Report Scheduler form ap pears on your sc reen. The cursor is 
located in the Print Interval: field.
Screen 4-26. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
 
 list bcms summary split day xx/xx xx/xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms summary split day xx/xx xx/xx schedule
 
     Print Interval: immediate 
						

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4-60Issue  4  September 1995 
Screen 4-27. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS Trunk Group Report
The BCMs Trunk Group Report gives statistical information for all BCMS trunk 
g roups. The BCMS Trunk Group Report may be used by the ACD administrator 
and/or manager to monitor use of the trunk group and to determine the optimal 
number of trunks for the trunk group. Depending on specifics from the command 
line, the information may be dis played as either a time interval or a daily 
summary. If neither 
time nor day is specified, time is the d efault. In this case, the 
report displays data accrued for the previous 24 time intervals (hour or half-hour), 
including data from the most recently completed time interval. Screen 4-28 
shows the BCMS Trunk Group Time Interval Report, and Screen 4-29 shows the 
BCMS Trunk Group Daily Report.
NOTE:
When analyzing this report, keep the following things in mind:
nAll averages are for completed calls only.
 
 list bcms summary split day xx/xx xx/xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms summary split day xx/xx xx/xx schedule
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n
  
						

							BCMS Trunk Group Report
Issue  4  September 1995
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nA completed call may span more than one time interval. ACD calls 
that are in process (have not terminated) are counted in the time 
interval in which they terminate. For example, if an ACD call begins 
in the 10:00 to 11:00 time interval, but terminates in the 11:00 to 
12:00 time interval, the data for this  call is  counted in the 11:00 to 
12:00 time interval.
nAsterisks in a field indicate that the maximum for that field  has been 
exceeded.
nA single asterisk at the end of a time or date field indicates that 
during the interval, trunk group administration occurred which 
changed the number of trunks.
Screen 4-28. BCMS Trunk Group Time Interval Report
NOTE:
Xs are used to show field size and are not dis played as part of the form.
 list bcms trunk 1 time 8:00 11:00
BCMS TRUNK GROUP REPORT
Switch Name: Lab Model   Date: 12:59 pm THU APR 20, 1995
Group: 1
Group Name: TG 1  Number of Trunks: 11
 
| INCOMING | OUTGOING |%ALL %TIME
TIME |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY  MAINT
8:00- 9:00* 23 2 2:15 31.02 1 1 1:36 .96 0 0
9:00-10:00 35 2 1:48 35.74 4 4 1:42 4.08 0 0
10:00-11:00 24 1 1:40 22.93 0 0 :00 .00 0 0
----------- ----- ---- ------ -------- ----- ---- ------ ------ --- ---
SUMMARY 82 5 1:54 29.89 5 5 1:39 2.52 0 0 
						

							BCMS Report Generation
4-62Issue  4  September 1995 
Screen 4-29. BCMS Trunk Group Daily Report
Report Headers, Abbreviations, 
and Their Definitions
This report presents header information at the top of each page. This information 
includes the command entered to generate the report, the page number of the 
report, the title of the report, and the time and date the report was generated. If 
this is a time interval report and there are more than 11 time intervals, this report 
is displayed on multiple pages. A daily summary report is displayed on one 
page.
Trunk Group — The trunk group number specified with the command line.
Trunk Group Name — The name that is administered for this trunk group. If no 
name is administered, then this field is displayed as blank.
Number of Trunks — The number of individual trunks in the trunk group at the 
end of the first interval being reported.
TIME/DAY — The time or day interval sp e cified in the command line.
Time is always expressed in 24-hour format. Start and stop times are optional. 
Reports always start at the top of the time interval (either hour or half-hour). If no 
start time is given, the report displays data accrued for the previous 24 time 
intervals. A stop time requires an associated start time. If no stop time is given, 
the last c ompleted time interval (hour or half-hour) is the default. If no start time or 
stop time is given, the report displays data accrued for the previous 24 time 
intervals. If you specify 
day in the command and do not in clude a start day or 
stop day, the report displays data accrued for the previous six days and data 
accrued through the most recently completed interval (hour or half-hour).
 
 list bcms trunk 1 day 4/17
BCMS TRUNK GROUP REPORT
Switch Name: Lab Model  Date: 12:59 pm THU APR 20, 1995
Group: 1
Group Name: TG 1  Number of Trunks: 11
 
| INCOMING | OUTGOING |%ALL %TIME
DAY |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY MAINT
4/17/95* 82 5 1:54 29.89 5 5 1:39 2.52 0 0
----------- ----- ---- ------ -------- ----- ---- ------ ------ --- ---
 SUMMARY 82 5 1:54 29.89 5 5 1:39 2.52 0 0 
						

							BCMS Trunk Group Report
Issue  4  September 1995
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If switch administration causes the number of trunks in a BCMS-measured trunk 
group to change during a day or a time interval, an asterisk app ears in the 
DAY/TIME field .
INCOMING CALLS — The total number of incoming calls carried by this trunk 
group.
INCOMING ABAND — The number of incoming calls that queued to ACD splits, 
then abandoned (without being answered by a staffed agent within this split) 
during the reporting interval. Calls that c annot queue (for example, queue full, or 
calls that receive a busy signal from the Central Office because there aren’t any 
available trunks) are not included in the INCOMING ABAND number. Also 
included are calls directly to staffed ACD agents that are unanswered.
INCOMING TIME — The average holding time for incoming calls to this trunk 
group during the specified reporting interval. Holding time is defined as the 
length of time in minutes and second s that a facility is used during a call. The 
calculation for incoming time is:
INCOMING CCS — The total holding time (usage) for incoming calls to the trunk 
g roup during the specified reporting interval. The units are expressed in hundred 
call seconds (CCS). Refer to the Glossary for a description of the term CCS.
OUTGOING CALLS — The total number of outgoing calls for this trunk group 
during the specified reporting interval.
OUTGOING COMP — The total number of outgoing calls that were placed over 
this trunk group and answered during the specified reporting interval.
NOTE:
Completion is determined by either return of network answer supervision, or 
a call that lasts longer than the answer supervision time-out parameter; 
whichever occurs first.
OUTGOING TIME — The average holding time for outgoing calls during the 
specified reporting interval. The calculation is:
OUTGOING CCS — The total holding time for outgoing calls from this trunk 
g roup. The units are expressed in CCS.
INCOMING TIME=
Total Number o f  Incoming Calls Total Holding Timeforall Incoming Calls
_ ____________________________________
OUTGOING TIME=
Total Number o f  Outgoing Calls Total Holding TimeforOutgoing Calls
_ _________________________________ 
						

							BCMS Report Generation
4-64Issue  4  September 1995 
% ALL BUSY — The percentage of time that all the trunks in this trunk group 
were busy. This value in cludes trunks that are maintenance b usy. The c alculation 
is:
where Busy Times is expressed in minutes and is the sum of all times when all 
trunks were simultaneously busy.
% TIME MAINT — The perc entage of time that one or more trunks have been 
busied-out for maintenance purposes. The calculation is:
where:
nTotal Maintenance Busy Time is the sum of Maintenance Busy Time (in 
minutes) for all trunks (individually) in this trunk group during this interval
nTime Interval is expressed in minutes (for example, 30 if using a half-hour 
interval, 
60 if using  a one-hour interval, and 1440 if using a daily summary)
NOTE:
For reporting purposes, call data is stored during the time interval 
(hour or half-hour) that the trunk goes idle, not when the station 
releases. Also, changing the number of trunks in a trunk group can 
c ause unexpected results for that interval.
Displaying the BCMS Trunk Group Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and display the report on your terminal.
Displaying an Hourly/Half-Hourly
Interval Report
To display this report, perform the following step s:
1. Enter list bcms trunk ## time xx:xx xx:xx (where ## is a valid  
BCMS measured trunk group). If the trunk group is only one digit (for 
example, trunk 5), just enter the single digit. The first specified time is 
referred to as the start time, while the second time is referred to as the 
stop time. Time must be displayed in 24-hour format; however, the hours 
may be indicated as either a 1- or 2-digit number. Minutes are always 
expressed as two digits. If no start time is given, the report displays data 
accrued for the previous 24 time intervals (hour or half-hour).
%ALL BUSY=
Time Interval Total o f  all Busy Times
_ _____________________
´( 100 )
%TIME MAINT=
Time Interval´Number o f  Trunks in Group Total Maintenance Busy Time´100
_ ______________________________________ 
						

							BCMS Trunk Group Report
Issue  4  September 1995
4-65
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Trunk Group Report appears on your screen.
3. If the report consists of more than one page, press the 
NE XT PA G E key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Displaying a Daily Report
To dis play this report, perform the following step s:
1. Enter list bcms trunk ## day xx/xx xx/xx (where ## is a valid  
BCMS measured trunk group). If the trunk group is only one digit (for 
example, trunk 5), just enter the single digit. The first specified day is 
referred to as the start d ay, while the second day is referred to as the stop 
day. If no start day is given, the report displays data accrued for the 
p revious six d ays and data accrued through the most recently completed 
interval (hour or half-hour).
2. Press 
RETUR N.
— The BCMS Trunk Group Report appears on your screen.
3. If the report consists of more than one page, press the 
NE XT PA G E key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Printing the BCMS Trunk Group Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and p rint the report. If you have a printer directly connected to your 
terminal, you may print reports using the instructions provided below. If you do 
not have a p rinter d irectly connected to your terminal, c onsult the instructions for 
sc heduling reports to print to the system printer.
Printing an Hourly/Half-Hourly Interval Report
To print this report, perform the following steps:
1. Enter list bcms trunk ## time xx:xx xx:xx print (where ## is 
a valid BCMS measured trunk g roup). If the trunk group is only one digit 
(for example, trunk 5), just enter the single digit. The first specified time is 
referred to as the start time, while the second time is referred to as the 
stop time. Time must be displayed in 24-hour format; however, the hours