ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

							Use of BCMS Rep orts for ACD Plannin g
6-36Issue  4  September 1995 
Table 6-12. ACD Trunk Engineering 
Blocking Probability
trunks 0.01% 0.02% 0.05% 0.10% 0.20% 0.50% 1.00% 2.00% 5.00%
1 0.0002 0.0003 0.0006 0.0011 0.0021 0.0050 0.0100 0.0200 0.0500
2 0.0142 0.0202 0.0321 0.0457 0.0652 0.1049 0.1511 0.2190 0.3622
3 0.0868 0.1102 0.1516 0.1936 0.2482 0.3473 0.4509 0.5902 0.8544
4 0.2347 0.2824 0.3622 0.4388 0.5340 0.6977 0.8607 1.070 1.448
5 0.4519 0.5269 0.6482 0.7614 0.8981 1.126 1.347 1.624 2.108
6 0.7282 0.8314 0.9952 1.145 1.323 1.614 1.890 2.230 2.812
7 1.054 1.186 1.392 1.577 1.795 2.147 2.476 2.877 3.551
8 1.422 1.582 1.829 2.049 2.306 2.716 3.096 3.555 4.316
9 1.825 2.013 2.300 2.555 2.849 3.316 3.745 4.258 5.102
10 2.260 2.474 2.801 3.089 3.420 3.941 4.417 4.982 5.905
12 3.207 3.473 3.876 4.227 4.628 5.253 5.817 6.482 7.553
14 4.238 4.555 5.030 5.441 5.907 6.630 7.278 8.036 9.243
16 5.338 5.703 6.246 6.715 7.244 8.059 8.786 9.632 10.97
18 6.495 6.905 7.515 8.038 8.626 9.530 10.33 11.26 12.72
20 7.700 8.154 8.827 9.402 10.05 11.04 11.91 12.92 14.49
25 10.88 11.44 12.26 12.96 13.74 14.92 15.96 17.15 18.99
30 14.24 14.90 15.86 16.67 17.57 18.94 20.13 21.49 23.56
35 17.75 18.49 19.58 20.50 21.52 23.05 24.39 25.91 28.19
40 21.37 22.19 23.40 24.42 25.55 27.24 28.72 30.38 32.87
45 25.08 25.98 27.31 28.42 29.65 31.50 33.10 34.89 37.57
50 28.86 29.85 31.28 32.48 33.81 35.80 37.52 39.45 42.31
60 36.62 37.75 39.38 40.75 42.27 44.53 46.48 48.65 51.84
70 44.57 45.83 47.66 49.19 50.88 53.39 55.55 57.95 61.43
80 52.68 54.07 56.07 57.75 59.60 62.35 64.71 67.31 71.08
90 60.92 62.42 64.60 66.42 68.42 71.40 73.94 76.74 80.76
100 69.26 70.87 73.21 75.17 77.31 80.51 83.22 86.21 90.48
125 90.47 92.35 95.07 97.33 99.82 103.5 106.6 110.1 114.9
150 112.1 114.2 117.3 119.8 122.6 126.8 130.3 134.1 139.4
175 134.0 136.3 139.7 142.5 145.6 150.2 154.0 158.2 163.9
Continued on next page 
						

							Engineering  ACD Applications with Data Obtained from 
the BCMS Reports
Issue  4  September 1995
6-37
200 156.2 158.7 162.4 165.5 168.8 173.8 177.9 182.4 188.6
225 178.5 181.3 185.2 188.5 192.1 197.5 201.9 206.7 213.3
250 201.0 203.9 208.2 211.7 215.6 221.3 226.0 231.1 238.0
275 223.7 226.8 231.3 235.0 239.1 245.1 250.2 255.5 262.7
300 246.4 249.7 254.4 258.4 262.7 269.1 274.4 280.0 287.5
400 338.4 342.3 347.9 352.6 357.8 365.3 371.6 378.2 386.7
500 431.4 435.9 442.3 447.7 453.6 462.2 469.3 476.7 486.2
600 525.1 530.1 537.3 543.4 549.9 559.5 567.3 575.5 585.7
700 619.4 624.9 632.8 639.4 646.6 657.1 665.6 674.5 685.4
800 714.2 720.1 728.7 735.8 743.6 754.9 764.1 773.5 785.1
900 809.3 815.7 824.9 832.5 840.8 852.9 862.7 872.7 884.8
1000 904.7 911.5 921.3 929.4 938.2 951.1 961.5 972.0 984.6
1100 1000 1008 1018 1026 1036 1049 1060 1071 1084
1200 1096 1104 1115 1124 1134 1148 1159 1171 1184
1300 1192 1200 1212 1221 1231 1246 1258 1270 1284
1400 1289 1297 1309 1319 1329 1345 1357 1370 1384
1500 1385 1394 1406 1416 1427 1444 1456 1469 1484
1600 1482 1490 1503 1514 1526 1542 1556 1569 1584
1700 1578 1587 1601 1612 1624 1641 1655 1668 1684
Table 6-12. ACD Trunk Engineering  — Continued
Blocking Probability
trunks 0.01% 0.02% 0.05% 0.10% 0.20% 0.50% 1.00% 2.00% 5.00%
Continued on next page 
						

							Use of BCMS Rep orts for ACD Plannin g
6-38Issue  4  September 1995  
						

							Issue  4  September 1995A-1 
A
Error Messages
The following is a list of all error messages for BCMS that may be displayed as 
the result of a BCMS login entering a command incorrectly.
nBCMS agents exceeded maximum—remove excess before 
changing measured value
nBasic Call Management System (BCMS) feature not 
assigned
nInvalid extension
nInvalid range
nInvalid report type for specified time or day
nInvalid split number
nInvalid trunk group number
nInvalid start time or day: Enter [hh:mm] for time or 
[mm/dd] for day
nInvalid stop time or day: Enter [hh:mm] for time or 
[mm/dd] for day
nInvalid VDN extension
nNumber of BCMS measured agents exceeds maximum
nNumber of BCMS measured agents per split exceeds 
maximum
nNumber of BCMS measured hunt groups exceeds maximum
nNumber of BCMS measured trunk groups exceeds maximum
nSpace for entering VDN extensions has been exceeded 
						

							Error Messages
A-2Issue  4  September 1995 
nSplit is not measured by Basic Call Management System 
(BCMS)
nToo many extensions specified; only 30 allowed
nToo many extensions or login IDs specified; only 30 
allowed
n is an invalid identifier; please press HELP 
						

							Issue  4  September 1995B-1 
B
Data Module and Printer Options
7400A Data Module Switch Settings
for BCMS Terminals
To connect a BCMS supervisor terminal with a 7400A Data Module to the G3, set 
the following options on the data module:
Table B-1. 7400A Data Module 
Switch Settings 
Option Setting
Spee d 1200 or 9600 
Set Answer manual 
AT Control off 
Break Disconnect long 
CH Lea d off 
CH2 Lead off 
CI Lea d off 
CI2 Lead off 
CTS  L e a d no rm al  
DCD Lead normal 
DTR Detec t 50 msec 
Continued on next page 
						

							Data Module and Printer Options
B-2Issue  4  September 1995 
7400A Data Module Switch Settings
for AT&T 475 Printer
To use an AT&T 475 printer as a system printer, you must set the following 
options on the 7400A Data Module: DSR normal 
DTR Lead follow/EIA standard 
LL Lead off 
Parityspace 
Remote Loop deny 
RI Lead off 
RL Lead off 
SIGLS Disc onnec t on 
TM Lead off 
Option Setting
Spee d 1200 
Set Answer auto 
Break Disconnect long 
CH Lea d off 
CI Lea d off 
CTS  L e a d no rm al  
DCD Lead on 
DTR Detec t 50 msec 
DSR on  
DTR Lead follow/EIA standard 
LL Lead off 
Remote Loopgrant/deny  Table B-1. 7400A Data Module 
Switch Settings  — Continued
Option Setting
Continued on next page 
						

							AT&T 615 Terminal Options
Issue  4  September 1995
B-3
AT&T 615 Terminal Options
To use an AT&T 615 terminal as a BCMS supervisor terminal, set the following 
options on the terminal: 
AT&T 572 Printer
To use the AT&T 572 printer as your system printer,  set the printer switches to 
the following settings: RI Lead on 
RL Lead off 
SIGLS Disc onnec t on 
TM Lead off 
Option Setting
Spee d 9600 
Parityspace 
Autowrap off 
Newline on LF yes 
Enter keySB 
Table B-2. AT&T 572 Printer
Switch Settings 
Option Setting
01  FORM LENGTH 09  11
02  LPI 01  6
03  CPI 01  10
04  LQ OR NLQ 01  LQ
05  BUZZER 01  ON
06  FONT 02  FONTCART
07  RESOLUTION 01  144
11  BUFFER 02  N-LINE
Continued on next page 
						

							Data Module and Printer Options
B-4Issue  4  September 1995 
13  PW ON MODE 01 ON-LINE
14  DIRECTION 01  BI-DIR.1
15  BUF. FULL 02  LF + CR
17  AUTO OR 01  CR + LF
18  ZERO 01  0
22  AUTO LF 01 CR ONLY
31  1 SKIP 01  OFF
32  CHAR. SET 02  USA
33  CHAR. SET 01  UK
34  CHAR. SET 03  GE
35  CHAR. SET  07  LINE DRAWING
81  OFF-LINE 07  ALL RECEIVE
82  DSR 02  OFF
84  CD 02  OFF
85  CTS 02  OFF
91  OVER RUN 02  256
92  DATA BIT 02  8
93  PROTOCOL 03  XON/XOFF
94  STOP BIT 01 1
95  PARITY 01 NON
96  BPS ??  1200 Table B-2. AT&T 572 Printer
Switch Settings  — Continued
Option Setting
Continued on next page 
						

							AT&T 475 Printer
Issue  4  September 1995
B-5
AT&T 475 Printer
To use the AT&T 475 printer as your system printer,  set the printer switches to 
the following settings:
Switch 1 Switch 2 Switch 21
1 - on 1 - off 1 - off
2 - on 2 - off 2 - off
3 - off 3 - off 3 - off
4 - on 4 - off 4 - on
5 - on 5 - off 5 - off
6 - off 6 - off 6 - off
7 - off 7 - on 7 - off
8 - on 8 - off 8 - on
Switch 22 Switch 23 Switch 24
1 - off 1 - on 1 - off
2 - on 2 - off 2 - on
3 - on 3 - off 3 - off
4 - off 4 - off 4 - off
5 - on 5 - off
6 - off 6 - on
7 - off
8 - on