Avaya Partner Advanced Communications System Customer Support Manual

PA R T N E R®
Advanced Communications System
Customer Support Document
518-456-803ADD
Issue 3 
March 2002 

A. Customer Support
1
A. Customer Support
Ordering Documents
To order additional documents, you may do the following:
Call:  Avaya Publications Center
Voice 1 800 457-1235 International Voice 410 568-3680
Fax 1 800 457-1764 International Fax 410 891-0207
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
For information about Avaya products and services, go to www.avaya.com. For product 
documentation for all Avaya products and related documentation...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A. Customer Support
 2
Obtaining Products
To learn more about Avaya products and to order products, contact your Avaya Authorized Dealer. 
Technical Support
In the continental U.S., Avaya provides a toll-free customer support hotline 24 hours a day. If you 
need assistance when programming or using your system, contact your local Authorized Dealer or 
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges...

A. Customer Support
3

To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If absolutely 
necessary, you may use a cloth slightly dampened with a mild soap and water solution. Dry 
quickly with a soft cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in any kind of liquid, 
and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of 
water when cleaning the housing and faceplate. To do so could result in...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A. Customer Support
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Limited Warranty and Limitation of Liability 
Avaya warrants to you, the customer, that your system will be in good working order on the date 
Avaya or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”). 
If you notify Avaya or its authorized reseller within one year of the Warranty Date that your system 
is not in good working order, Avaya will, without charge...

A. Customer Support
5 AVAYA’S OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH ABOVE, IS 
YOUR EXCLUSIVE REMEDY. 
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AVAYA, ITS AFFILIATES, SUPPLIERS, 
AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY 
DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR 
PURPOSE. 
Limitation of Liability 
Except as provided below, the liability of Avaya and its affiliates and suppliers for any claims, 
losses, damages, or expenses from any...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
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Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of 
any type of intrusion to (that is, either unauthorized or malicious access to or use of your 
company’s telecommunications equipment) by some party.
Your company’s “telecommunications equipment” includes both this Avaya product and any other 
voice/data/video equipment...

A. Customer Support
7 To prevent intrusions to your telecommunications equipment, you and your peers should carefully 
program and configure your:

Avaya-provided telecommunications systems and their interfaces

Avaya-provided software applications, as well as their underlying hardware/software platforms 
and interfaces

Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked equipment is either immune from 
or will prevent either unauthorized...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A. Customer Support
 8If this equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:

Reorient the receiving television or radio antenna where this may be done safely.

To the extent possible, relocate the receiver with respect to the telephone...

A. Customer Support
9 Notification to the Telephone Companies: Before connecting this equipment, you or your 
equipment supplier must notify your local telephone company’s business office of the following:

The telephone number(s) you will be using with this equipment.

The appropriate registration number and ringer equivalence number (REN) which can be 
found on the right hand side of the control unit.

The facility interface code, which is O2LS2.

You must also notify your local telephone company if...