Blackberry 9720 Smartphone 7 1 User Guide

							• To change the recipients, click Edit. Highlight a contact. Press the  key > Change Address. Click a new contact. 
Press the  key > Send.
•To resend the message without changing it, click Resend.
Related information
I can't send messages,42
Change options for HTML email
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.In the HTML Email section, do any of the following:
•To view email in plain text format, clear the Enable HTML Email checkbox.
•To download images automatically in HTML email, select the Download Images Automatically checkbox.
•To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image 
Download
 checkbox.
4.Press the  key > Save.
Organizing your email inbox
Delete a message
On the home screen, click the Messages icon.
• To delete a message, highlight the message. Press the  key > Delete.
• To delete a saved message, press the  key > View Saved Messages. Highlight the message. Press the  key 
> 
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up 
or down. Release the 
Shift key. Press the  key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the  key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your 
computer during email reconciliation.
Mark a message as read or unread
On the home screen, click the Messages icon.
• To mark a message as read or unread, highlight the message. Press the  key > Mark Read or Mark Unread.
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the  key > Mark Prior 
Read
.
User GuideMessages
101 
						

							Add, change, or remove a flag
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and 
are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the  key. 
• To add a flag, click Flag for Follow Up. Set the flag properties. Press the  key > Save.
• To change a flag, click Flag Properties. Change the flag properties. Press the  key > Save.
•To remove a flag, click Clear Flag.
Filter email by sender or subject
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Add, move, rename, or delete an email folder
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Highlight a folder.
4.Press the  key. 
•To add a folder, click Add Folder.
•To move a folder, click Move Folder. Click the new location.
•To rename a folder, click Rename Folder.
•To delete a folder, click Delete Folder.
File an email
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Highlight an email.
User GuideMessages
102 
						

							3.Press the  key > File. 
4.Highlight a folder.
5.Press the  key > File. 
View filed messages
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Click a folder.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the 
email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple\
  email filters that could apply to the same email, you must decide which one should be applied first by placing that filter 
higher in the list.
Create an email filter
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone 
(such as 
Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 3.Press the  key > New. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Options for email filters
OptionDescriptionFromSpecify one or more contacts or email addresses that the  email filter should search for in the From field of your email. User GuideMessages
103 
						

							OptionDescriptionSeparate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.Sent toSpecify one or more contacts or email addresses that the  email filter should search for in the Sent To field of your 
email. Separate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.SubjectSpecify the text that the email filter should search for in the  Subject field of your email.MessageSpecify the text that the email filter should search for in the body of your email.Sent directly to meSet whether the email filter applies to email that includes 
your email address in the To field.Cc to meSet whether the email filter applies to email that includes 
your email address in the Cc field.Bcc to meSet whether the email filter applies to email that includes 
your email address in the Bcc field.ImportanceSet the importance level of email that the email filter applies 
to.SensitivitySet the sensitivity level of email that the email filter applies  to.ActionSet whether email that the email filter applies to is forwarded to your 
BlackBerry smartphone. If email is 
forwarded, specify whether it is forwarded with high 
importance or with the email header only.
User GuideMessages
104 
						

							Filter email by sender or subject
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Turn on an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Select the checkbox beside an email filter.
4.Press the  key > Save. 
Change, prioritize, or delete an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Highlight an email filter.
4.Press the  key. 
• To change an email filter, click Edit. Change the options for the email filter. Press the  key > Save.
•To prioritize an email filter, click Move. Click the new location.
•To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or 
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
User GuideMessages
105 
						

							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry 
smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation.
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items. 
Delete email on your smartphone and in your email application on your 
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be deleted over the wireless network.
User GuideMessages
106 
						

							Related information
Delete a message,101
Stop forwarding email to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Send Email to Handheld checkbox.
5.Press the  key > Save. 
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
Stop storing email sent from your computer on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Folder Redirection. 
5.Clear the checkbox beside the Sent Items folder.
6.Press the  key > Save. 
Stop storing email sent from your smartphone on your computer
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Save Copy In Sent Folder checkbox.
5.Press the  key > Save. User GuideMessages
107 
						

							Google Mail
About Google Mail on your smartphone
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail 
account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, 
related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply 
your own custom labels, report spam, archive messages, and add stars to important email messages.
For more information about Google Mail, visit www.googlemail.com.
Add or remove a Google Mail star
You can mark an important Google Mail message or conversation with a star.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key. 
•To add a star, click Add Star.
•To remove a star, click Remove Star.
Apply or remove a Google Mail label
You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If 
you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key > Labels.
•To apply a label, select the checkbox beside the label.
•To remove a label, clear the checkbox beside the label.
4.Press the  key > Save.
View Google Mail messages with a specific label
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder.
3.Click a label.
User GuideMessages
108 
						

							Create or delete a Google Mail label
1.On the home screen, click the Messages icon.
2.Press the  key > Labels.
•To create a new label, click New Label. Type a label name. Click Save.
• To delete a label, highlight a label. Press the  key > Delete.
Preview more of grouped email messages
Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group 
email messages by subject.
1.On the home screen, click the Messages icon.
2.Click Options > Message Display and Actions.
3.Change the Preview Length field.
4.Press the  key > Save.
Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the 
conversation.
1.On the home screen, click the Messages icon.
2.Highlight a Google Mail message or conversation.
3.Press the  key > Archive > Yes.Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be 
automatically deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder > Archive.
3.Highlight a Google Mail message or conversation.
4.Press the  key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message 
that is part of a conversation, all of the messages in the conversation are also reported as spam.
1.On the home screen, click the Messages icon.
User GuideMessages
109 
						

							2.Highlight a Google Mail message or conversation.3.Press the  key > Report Spam.
4.If necessary, click Yes.
Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your 
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text  messages: .jpg, .gif, .wbmp, .midi, .vcf (
vCard), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text 
messages using the first phone number that appears in the My Number field in the Phone application.
Compose and send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1.On the home screen, click the Messages icon.
2.Press the  key > Compose Text Message.
3.In the To field, do one of the following:
•Type a contact name.
• Press the  key > Choose Contact. Click a contact.
•Type a phone number that can receive text messages (including the country code and area code).
•If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4.Type a message.
5.Press the  key.
Related information
Contacts groups,221
I can't send messages,42
Attach a media file, contact card, appointment, or location to a text message,111
User GuideMessages
110