Blackberry 9720 Smartphone 7 1 User Guide

							•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save. 
Related information
I can't change the number of times that my smartphone rings,86
Add or delete a contact alert,178
Add or delete a custom sound profile,177
Icons for sound and alert profiles,176
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the 
volume is.
1.From the home screen, press the key.
2.Press the  key > Options > In-call Settings.
3.Change the Default Call Volume field.
4.Press the  key > Save.
Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice  mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your 
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone  number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service 
provider.
Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is 
required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the 
password.1.From the home screen, press the  key. 2.Press the  key > Options > Voice Mail. User GuidePhone
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							3.Enter your voice mail access number and the password, if desired. To add additional time before the password, press 
the 
 key. 
•To add one or more additional pauses position the cursor at the beginning of the Password field and then select 
Add Pause. This option is for adding a short period between the voice mail access number and the password.
•To be prompted before sending the password, position the cursor at the beginning of the Password field and then  select 
Add Wait. This option is for adding a longer period between the voice mail access number and the 
password.
4.Press the  key > Save. 
Related information
I can't check my voice mail,85
Check your voice mail,79
Change how many times your smartphone rings before 
the call goes to voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your 
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more 
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings,86
Set up speed dial for a contact
1.From the home screen, press the  key. 2.Press the  key > View > Speed Dial List. 
3.In the Speed Dial Numbers list, click an unassigned key.
4.Click a contact.
5.If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and 
hold the key that you assigned to the contact.
Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key.User GuidePhone
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							2.Press the  key > Options > Call Forwarding.
3.Press the  key.
• To add a call forwarding number, click New Number. Type a phone number. Press the  key on the 
keyboard.
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the  key > Edit. 
Change the phone number. Press the  key on the keyboard.
•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.Press the  key > Close. 
Change the call blocking password
1.From the home screen, press the key.
2.Press the  key > Options > Call Blocking. 3.Press the  key > Change Password.
Add, change, or delete a contact in your fixed dialing 
list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and 
provide you with a SIM card PIN2 code.
1.From the home screen, press the key.
2.Press the  key > Options > FDN Phone List. 
• To add a contact, press the  key > New. Type your PIN2 code. Press the  key. Type a name and 
phone number.
• To change a contact, press the  key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the  key > Delete.
3.Press the  key > Save. 
Change how you answer or end calls with the holster
1.From the home screen, press the  key. 
2.Press the  key > Options > In-call Settings. 
•To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto 
Answer Calls
 field to Out of Holster.
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							•To stop answering calls automatically when you remove your smartphone from the holster, change the Auto 
Answer Calls
 field to Never.
•To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into 
Holster
.
•To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls 
field to Never.
3.Press the  key > Save. 
Personalize the display name for dual phone numbers
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers to 
help with switching between lines.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > SIM Card.
3.Highlight a phone number.
4.Press the  key > Edit SIM Phone Number. 
5.In the Friendly Name field, type a display name for the phone number.
6.Press the  key on the keyboard.
Troubleshooting: Phone
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your 
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed  out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or  administrator, or visit 
www.blackberry.com/go/devices.
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							Related information
Feature availability,27
I can't make or receive calls
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your 
fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call forwarding are turned off.
•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone 
number. Verify that your phone number is set as your active phone number.
•If you have more than one phone number associated with your smartphone, verify that the phone number that you want 
to make calls from and receive calls to is set as your active phone number.
•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned 
on.
•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry 
Mobile Voice System
. From the home screen, press the  key. Press the  key. Click Options. Click 
BlackBerry MVS Client. Press the  key. Click Register Now. If the Register Now menu item doesn't appear, or if 
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and  then try again.
•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry 
MVS Client
 phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that 
call forwarding is turned off.
Related information
Fixed dialing and smart dialing,69
Call waiting, call forwarding, and call blocking,67
Switch the active phone number,75
I can't check my voice mail
Try the following actions:
•If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your 
voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.  Check the voice mail for your alternate phone number.
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							•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Related information
Switch the active phone number,75
The keyboard disappears when I call my voice mail
If you use the keyboard shortcut to access your voice mail the call screen replaces the keyboard.
To return to the keyboard, press the  key. Click Show dialpad.
I can't block calls
•Your wireless service provider might not support the blocked calling feature. For more information, contact your 
wireless service provider.
•If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For 
more information, see the 
BlackBerry MVS Client User Guide.
I can't change the number of times that my 
smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry 
smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My phone number appears as Unknown in the Phone 
application
If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your 
phone number appears in the Phone application.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > SIM Card.
3.Highlight the phone number.
4.Press the  key > Edit SIM Phone Number.
5.Type your phone number.
6.Click OK.
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							I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth 
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry 
smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related information
Bluetooth technology,316
Change the language for voice commands,89
My headset makes calls instead of my smartphone
If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make 
calls on the 
Bluetooth-enabled headset.
Try the following actions:
•Disconnect the Bluetooth-enabled headset from your smartphone.
•During a call, press the  key, click Activate Handset.
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							Voice commands
How to: Voice commands
Perform an action using a voice command
1.On the home screen or in a folder, click the Voice Dialing icon.
2.After the beep, say a voice command.
Related information
I can't make calls using a voice command,87
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts 
might read out instructions that appear on the screen.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
•To turn off voice prompts, change the Audio Prompts field to No Prompts.
•To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
•To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change  the 
Audio Prompts field to Detailed Prompts.
3.Press the  key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.In the Voice Adaptation section, click Start.
4.Complete the instructions on the screen.
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							Available voice commands
Voice commandDescription"Call "Say this voice command to make a call. To perform this task 
with a 
Bluetooth enabled device, such as a handsfree car 
kit or wireless headset, the paired 
Bluetooth enabled device 
must support this feature and you must turn on 
Bluetooth 
technology. You can't make calls to emergency numbers 
using voice commands.
"Call  "Say this voice command to call a specific phone number for  a contact that is in your contact list. For example, if the 
contact has a work number and a mobile number, you can 
say "call <
contact name> work" to call the work number.
"Call extension "Say this voice command to dial an extension. To perform 
this task, you must set options for dialing extensions. You 
can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your 
BlackBerry smartphone, say this voice command to check 
your active phone number.
"Check signal strength"Say this voice command to check your wireless coverage 
level."Check network"Say this voice command to check the wireless network that 
your smartphone is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt 
repeated to you."Cancel"Say this voice command to close the voice dialing 
application.
Related information
Set options for dialing extensions,71
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that 
you use to make a voice command.
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							1.On the home screen or in a folder, click the Options icon.
2.Click Typing and Language > Language.
3.Change the Voice Dialing field.
4.Press the  key > Save.
Related information
My smartphone doesn't recognize names or numbers in voice commands,91
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents 
you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the 
best match and dials the phone number automatically.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.Set the Choice Lists field to Always Off.
4.Press the  key > Save.
Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth 
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry 
smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set  in the language options. Certain languages might not be supported.
Related information
Bluetooth technology,316
Change the language for voice commands,89
User GuideVoice commands
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