Blackberry 9720 Smartphone 7 1 User Guide

							IndicatorDescriptionYour Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, 
or you're connected to a 
Wi-Fi network, but you can't access BlackBerry 
services such as email messaging and Internet browsing over the Wi-Fi 
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth 
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a 
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode,65
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and Product Information booklet for your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the 
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the checkbox beside a connection type.
•To turn off a network connection, clear the checkbox beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
•To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network,297
I can't connect to a Wi-Fi network,309
User GuideManage Connections
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							Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive 
email messages, and so on. When you connect to the Internet with a 
Wi-Fi network, you might avoid data charges that are 
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless 
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have 
an application on your smartphone, you might have to set up your own account online and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected 
Setup
.
When you connect to a Wi-Fi Protected Setup network, your smartphone saves the connection information so that the next 
time that you are within range of that network, your smartphone connects to it automatically.
Connect to a Wi-Fi network
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network.
3.If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show 
Open networks only
 checkbox.
4.Click the Wi-Fi network that you want to connect to.
5.If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
Related information
I can't connect to a Wi-Fi network,309
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network 
without entering a long password.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network > Other Ways to Connect > Wi-Fi Protected Setup (WPS).
•To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your 
router or access point, press the 
Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.
•To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a 
PIN. On the administration screen for your router or access point, type the PIN.
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							Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3.In the SSID field, type the name of the Wi-Fi network.
4.Click Next.
5.In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6.Click Save and Connect.
Related information
Options for saved Wi-Fi networks,304
I can't connect to a Wi-Fi network,309
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network > Saved Wi-Fi Networks.
3.Highlight a saved Wi-Fi network.
4.Press the  key.
•To change options for the saved network, click Edit. Change the options. Click Save.
•To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved 
networks, click 
Move. Click a new location.
•To delete the saved network, click Delete.
Related information
Options for saved Wi-Fi networks,304
Prevent your smartphone from connecting to a saved Wi-Fi network
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network > Saved Wi-Fi Networks.
3.Highlight a saved Wi-Fi network.
4.Press the  key > Disable. User GuideManage Connections
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							Turn on or turn off the prompt that appears for hotspots
By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a 
hotspot. If you turn off these prompts, you can turn them on again.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Wi-Fi Network.
3.Press the  key > Options.
•To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby 
checkbox.
•To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby 
checkbox.
4.Press the  key > Save.
Options for saved Wi-Fi networks
Common options
OptionDescriptionNameType a display name for the Wi-Fi network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you don't know the network type, don't change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain  IP address and DNSSet whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS 
settings, and a gateway address from the 
Wi-Fi network.
Allow inter-access  point handoverSet whether your smartphone remains connected to the Wi-Fi network when you move between 
wireless access points.VPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your smartphone.Subnet maskType the subnet mask for the wireless access point that your smartphone should connect to.Primary DNSType the primary DNS that your smartphone should connect to.User GuideManage Connections
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							OptionDescriptionSecondary DNSType the secondary DNS that your smartphone should connect to.Default gateway 
addressType the default gateway IP address that your smartphone should connect to.Domain suffixType the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.UsernameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your smartphone should use to verify that it's connecting to the  correct 
Wi-Fi network.
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							OptionDescriptionClient certificateSet the authentication certificate that your smartphone should use to connect to the Wi-Fi 
network.
Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication 
method.TokenSet whether you use a hardware token to connect to the Wi-Fi network.Server subjectIf necessary, type the server subject name that your smartphone should use to verify that it's  connecting to the correct 
Wi-Fi network.
Server SANIf necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct 
Wi-Fi network.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. 
You can install the root certificate on your computer, and then use the 
BlackBerry Desktop Software to synchronize the 
root certificate between your smartphone and your computer. For more information, see the Help in the 
BlackBerry 
Desktop Software
, or contact your administrator.
Wi-Fi calling
About Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls 
over the 
Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi 
connection to the Internet, even if you have limited or no mobile network coverage.
For more information about Wi-Fi calling, contact your wireless service provider.
Change your Wi-Fi calling preferences
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Preferred Network for Calls field.
4.Press the  key > Save.User GuideManage Connections
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							Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics. 4.Press the  key > Email Report or PIN Report. 
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi 
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each 
time that you submit a report, do not set a default recipient.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics. 
4.Press the  key > Options. 
•To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
•To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5.Press the  key > Save. 
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB  cable or RS-232 cable, that you have set up for your 
BlackBerry smartphone.
BluetoothSet whether third-party applications can use Bluetooth connections.PhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organization's  intranet using your organization's network.User GuideManage Connections
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							PermissionDescriptionInternetSet whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi connections.
Related information
Third-party application control,384
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, 
you might be able to log in to the VPN and access your organization's network using a 
Wi-Fi network. If you have a Wi-Fi 
enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi 
network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using 
your 
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service 
provider.
IndicatorDescriptionProvides information about the strength of the wireless signal. Three or more  bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G, 4G, H+, EDGE, GPRS, 
NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as  email messaging and Internet browsing. If you don't see one of the indicators, 
you might be in an area of reduced wireless coverage where some features 
aren't available (you might only be able to make a phone call or send and 
receive text messages).You can call only emergency numbers.You're in an area of no wireless coverage.The connection to the mobile network is turned off.You're connected to a Wi-Fi network and you can access BlackBerry services 
such as email messaging and Internet browsing over the 
Wi-Fi connection.
User GuideManage Connections
308 
						

							IndicatorDescriptionYour Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, 
or you're connected to a 
Wi-Fi network, but you can't access BlackBerry 
services such as email messaging and Internet browsing over the Wi-Fi 
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth 
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a 
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode,65
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
•Verify that you turned on the connection to the Wi-Fi network.
•Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able 
to connect. If you're connecting to an enterprise 
Wi-Fi network or a hotspot, talk to your administrator or an employee 
at the hotspot.
•Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could  prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate  on your smartphone and the certificate has an expiration date).
•If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name, 
try connecting to the 
Wi-Fi network manually.
•In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to 
use, for a home network, refer to the information that came with your router; for an enterprise 
Wi-Fi network, talk to 
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the 
hotspot who might have details about how to connect.
•If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available 
Wi-Fi networks.
•If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to 
certain wireless access points. For more information, contact your administrator.
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							•If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and 
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and 
that not more than one access point within range is in this mode. For more information, see the information that came  with your router.
•If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the 
root certificate for the certificate authority server that created the certificate for the authentication server. The  certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to 
your administrator.
•If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your 
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more 
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually,299
Connect to a Wi-Fi network,299
Turn on, turn off, or check the status of a network connection,291
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid 
dropped calls, your smartphone plays a warning tone when you are making a call using 
Wi-Fi calling and your Wi-Fi 
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User GuideManage Connections
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