Blackberry Bold 5 User Manual

							Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the  Encoding field to Lotus Notes Encryption .
2. If you are prompted, type your IBM® Lotus Notes® ID password.
PGP protected messages
PGP protected message basics About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the  Encoding field.
2. If necessary, change the  Classification field.
Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the  Encoding field to one that uses encryption.
2. Press the  Menu key.
3. Click  Options.
4. Change the  Use Conventional Encryption  field to Yes.
5. Press the  Menu key.
6. Click  Save.
Using a secure method, let the recipient know what the pass phrase is.
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							Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the  Menu key.
2. Click  Attach PGP Keys .
3. Highlight a PGP key.
4. Press the  Menu key.
5. Click  Continue.
Download the PGP key used to sign or encrypt a message
If a  PGP®  key is not included in a received message or is not already stored in the key store on your  BlackBerry® device, you can download the
PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the
sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the  Menu key.
3. Click  Fetch Sender’s PGP key .
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the  Menu key.
3. Click  Import PGP Key .
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click  Retrieve PGP Attachment .
3. Click the PGP key.
4. Click  Import PGP Key .
Attachment indicators in PGP protected messages
: The message includes a PGP® key attachment.
:The message includes multiple PGP key attachments.
:The message includes a certificate server attachment.
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							Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the  Menu key.
3. Click  Import Server .
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the  Menu key.
3. Click  Display Sender's PGP Key  or Display Encryption PGP key .
PGP protected message status Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
: The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
: Your device requires more data to verify the digital signature.
: Your device trusts the sender’s PGP® key.
: The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
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							:The key status is not current, or your device requires more data to verify the trust status of the key.
: The sender’s PGP key is expired.
PGP protected message options Change your signing and encryption key
Your BlackBerry®  device uses your  PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that
you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Default Key field.
5. Press the  Menu key.
6. Click  Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Perform one of the following actions: • To download attachments in encrypted messages automatically, change the  Retrieve Encrypted Attachment Information field to
Automatically .
• To download attachments in encrypted messages manually, change the  Retrieve Encrypted Attachment Information field to
Manually .
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the  Retrieve Encrypted
Attachment Information  field to Never.
5. Press the  Menu key.
6. Click  OK.
Change the default signing and encryption option
Your BlackBerry®  device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  S/MIME or PGP .
4. Change the  Default Encoding  field.
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							5. Press the Menu key.
6. Click  Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn
on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Default Services .
4. Change the  Default Classification  field.
5. Press the  Menu key.
6. Click  Save.
Change the size of PGP indicators in messages
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Message Viewer Icons  field.
5. Press the  Menu key.
6. Click  Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your  BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Select the check box beside one or more encryption algorithms.User GuideMessages93 
						

							5. Press the Menu key.
6. Click  Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Warn about truncated messages  field to No.
5. Press the  Menu key.
6. Click  Save.
To turn on the prompt again, change the  Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Warn about problems with my PGP keys  field to No.
5. Press the  Menu key.
6. Click  Save.
To turn on the prompt again, change the  Warn about problems with my PGP keys  field to Yes.
PGP protected message troubleshooting Some signing and encryption options are not available on my device
Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
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							You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes®  client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press  R.
• To reply to all in an email message or a PIN message, press  L.
• To forward a message, press  F.
• To file a highlighted email message, press  I.
• To view the email address of a contact, highlight the contact in the  To or  From  field. Press  Q. To view the display name, press  Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press  G.
In a message list
• To open a highlighted message, press the  Enter key.
• To compose a message from a message list, press  C.
• To mark a message as opened or unopened, press the  Alt key and  U.
• To add a flag to a highlighted message, press  W.
• To view all flagged messages, press the  Alt key and  F.
• To view received messages and received call logs, press the  Alt key and  I.
• To view sent messages, press the  Alt key and  O.
• To view voice mail messages, press the  Alt key and  V.
• To view SMS text messages, press the  Alt key and  S.
• To view call logs, press the  Alt key and  P.
• To view all your messages, press the  Escape key.
Move around a message list
• To move up a screen, press the  Shift key and the  Space key.
• To move down a screen, press the  Space key.
• To move to the top of a message list, press  T.
• To move to the bottom of a message list, press  B.
• To move to the next date, press  N.
• To move to the previous date, press  P.
• To move to the next unopened item, press  U.
• To move to the next related message, press  J.
• To move to the previous related message, press  K.User GuideMessages95 
						

							Message troubleshooting
I cannot send messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the  Options icon. Click  Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Change a contact, 156
Turn off the connection to the wireless network, 249
About wireless coverage indicators, 252
Generate an encryption key, 276
Turn on or turn off data service or set roaming options, 249
Resend a message, 56
I am not receiving messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the  Options  icon. Click  Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
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							•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If you have a  Wi-Fi® enabled device and if your device uses a software token to connect to a  Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 249
About wireless coverage indicators, 252
Turn on or turn off data service or set roaming options, 249
Change an email message filter, 62
Forward messages from a specific email message folder to your device, 59
I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the   BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 210
I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn off the connection to the wireless network, 249
Fixed dialing, 38
I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages.User GuideMessages97 
						

							If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 58
Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the  Delete On field is set to  Mailbox & Handheld , email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the  Menu key. Click  More or More All .
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the  Menu key. Click  Get Images .
• Try viewing your message in plain text. Press the  Menu key. Click  Get Plain Text .
Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 210
Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topicsUser GuideMessages98