Blackberry Torch 9800 6 0 User Guide

							BlackBerry Torch 9800
Smartphone User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones. 
						

							SWDT643442-941426-0125015955-001 
						

							ContentsQuick Help..........................................................................................................................................................................................................9Top 10.................................................................................................................................................................................................................9Getting to know your smartphone .....................................................................................................................................................................13Tips.....................................................................................................................................................................................................................29Make it yours ......................................................................................................................................................................................................34Shortcuts............................................................................................................................................................................................................42Phone shortcuts .................................................................................................................................................................................................42Message shortcuts..............................................................................................................................................................................................42File and attachment shortcuts ...........................................................................................................................................................................43Typing shortcuts for the slide-out keyboard ......................................................................................................................................................44Media shortcuts.................................................................................................................................................................................................45Browser shortcuts ..............................................................................................................................................................................................46Calendar shortcuts .............................................................................................................................................................................................47Search shortcuts.................................................................................................................................................................................................47Map shortcuts....................................................................................................................................................................................................48Troubleshooting: Shortcuts ................................................................................................................................................................................48Phone.................................................................................................................................................................................................................49Phone basics .......................................................................................................................................................................................................49Emergency calls ..................................................................................................................................................................................................52Volume...............................................................................................................................................................................................................52Voice mail ...........................................................................................................................................................................................................53Speed dial...........................................................................................................................................................................................................54Call waiting, call forwarding, and call blocking ...................................................................................................................................................55Fixed dialing and smart dialing...........................................................................................................................................................................57Conference calls.................................................................................................................................................................................................59Call logs...............................................................................................................................................................................................................60Multiple phone numbers ....................................................................................................................................................................................62Phone options....................................................................................................................................................................................................63Phone shortcuts .................................................................................................................................................................................................65Troubleshooting: Phone .....................................................................................................................................................................................66Voice commands................................................................................................................................................................................................68Perform an action using a voice command ........................................................................................................................................................68Available voice commands.................................................................................................................................................................................68Change the language for voice commands ........................................................................................................................................................69Turn off choice lists for voice commands...........................................................................................................................................................69Change the options for voice prompts...............................................................................................................................................................69Improve voice recognition..................................................................................................................................................................................70 
						

							Troubleshooting: Voice dialing...........................................................................................................................................................................70Messages............................................................................................................................................................................................................71Email...................................................................................................................................................................................................................71PIN messages ......................................................................................................................................................................................................87Text messages ....................................................................................................................................................................................................91Security options for messages ............................................................................................................................................................................99Attachments.......................................................................................................................................................................................................101S/MIME-protected messages .............................................................................................................................................................................103IBM Lotus Notes native encrypted messages.....................................................................................................................................................109PGP protected messages....................................................................................................................................................................................110Message shortcuts..............................................................................................................................................................................................115File and attachment shortcuts ...........................................................................................................................................................................116Troubleshooting: Messages................................................................................................................................................................................117Files....................................................................................................................................................................................................................123File basics ...........................................................................................................................................................................................................123Managing files and attachments ........................................................................................................................................................................125File and attachment shortcuts...........................................................................................................................................................................128Troubleshooting: Attachments...........................................................................................................................................................................129Media.................................................................................................................................................................................................................130Music..................................................................................................................................................................................................................130Podcasts .............................................................................................................................................................................................................133Videos.................................................................................................................................................................................................................135Video camera .....................................................................................................................................................................................................136Camera...............................................................................................................................................................................................................138Pictures ...............................................................................................................................................................................................................140Voice notes .........................................................................................................................................................................................................142Ring tones...........................................................................................................................................................................................................143Media storage ....................................................................................................................................................................................................145Transferring and downloading media files .........................................................................................................................................................148Supported audio and video file formats.............................................................................................................................................................150Media shortcuts.................................................................................................................................................................................................150Troubleshooting: Media .....................................................................................................................................................................................151Ring tones, sounds, and alerts............................................................................................................................................................................154About ring tones, sounds, and alerts..................................................................................................................................................................154Change your ring tone, notifiers, or reminders ..................................................................................................................................................154Add a custom profile..........................................................................................................................................................................................155Add a contact alert.............................................................................................................................................................................................155Silence your device .............................................................................................................................................................................................155 
						

							Flashing LED........................................................................................................................................................................................................156Change alarm notification options.....................................................................................................................................................................156Turn on event sounds.........................................................................................................................................................................................157Troubleshooting: Ring tones, sounds, and alerts ...............................................................................................................................................157Browser..............................................................................................................................................................................................................158Browser basics ....................................................................................................................................................................................................158Browser bookmarks............................................................................................................................................................................................161RSS feeds............................................................................................................................................................................................................162Browser options .................................................................................................................................................................................................163Browser security .................................................................................................................................................................................................165Browser push......................................................................................................................................................................................................167Browser shortcuts ..............................................................................................................................................................................................168Troubleshooting: Browser ..................................................................................................................................................................................169Calendar.............................................................................................................................................................................................................170Calendar basics ...................................................................................................................................................................................................170Meetings.............................................................................................................................................................................................................171Conference call meetings ...................................................................................................................................................................................173Synchronizing calendar.......................................................................................................................................................................................175Calendar options................................................................................................................................................................................................177Calendar shortcuts .............................................................................................................................................................................................178Troubleshooting: Calendar .................................................................................................................................................................................179Contacts..............................................................................................................................................................................................................181Contact basics.....................................................................................................................................................................................................181Customizing contacts.........................................................................................................................................................................................182Synchronizing contacts .......................................................................................................................................................................................184Personal distribution lists ...................................................................................................................................................................................186Multiple contact lists..........................................................................................................................................................................................187Contact list options.............................................................................................................................................................................................187Troubleshooting: Contacts .................................................................................................................................................................................188Clock...................................................................................................................................................................................................................190Set the date and time .........................................................................................................................................................................................190Change what appears on the screen when your device is charging...................................................................................................................190Change the clock face .........................................................................................................................................................................................190Display a second time zone on the clock ............................................................................................................................................................191Turn on the alarm...............................................................................................................................................................................................191Silence the alarm................................................................................................................................................................................................191Change alarm notification options .....................................................................................................................................................................191Turn on bedside clock mode..............................................................................................................................................................................192 
						

							Set options for bedside clock mode...................................................................................................................................................................192Use the stopwatch..............................................................................................................................................................................................192Use the timer......................................................................................................................................................................................................192Change timer notification options......................................................................................................................................................................193Troubleshooting: Clock .......................................................................................................................................................................................193Tasks and memos...............................................................................................................................................................................................194Create a task or memo .......................................................................................................................................................................................194Send a task or memo..........................................................................................................................................................................................194Change or delete a task or memo ......................................................................................................................................................................194Change the status of a task................................................................................................................................................................................194Hide completed tasks.........................................................................................................................................................................................195Show tasks in the calendar .................................................................................................................................................................................195Synchronizing tasks and memos.........................................................................................................................................................................195About categories................................................................................................................................................................................................197Categorize a contact, task, or memo ..................................................................................................................................................................197Create a category for contacts, tasks, or memos ...............................................................................................................................................197Turn off the prompt that appears before you delete items ...............................................................................................................................198Typing.................................................................................................................................................................................................................199Typing basics ......................................................................................................................................................................................................199Typing input methods ........................................................................................................................................................................................200Typing options....................................................................................................................................................................................................202Spelling checker ..................................................................................................................................................................................................203Custom dictionary ..............................................................................................................................................................................................204AutoText.............................................................................................................................................................................................................205Typing shortcuts for the slide-out keyboard ......................................................................................................................................................206Troubleshooting: Typing.....................................................................................................................................................................................207Keyboard............................................................................................................................................................................................................208Assign an application to a Convenience key.......................................................................................................................................................208Change the default currency symbol..................................................................................................................................................................208Set the cursor speed ...........................................................................................................................................................................................208Turn on key tones...............................................................................................................................................................................................208Set the trackpad sensitivity ................................................................................................................................................................................209Turn off trackpad sounds...................................................................................................................................................................................209Troubleshooting: Keyboard ................................................................................................................................................................................209Language............................................................................................................................................................................................................210About typing input languages ............................................................................................................................................................................210Change the language..........................................................................................................................................................................................210Use a shortcut for switching typing input languages when you are typing........................................................................................................210 
						

							Add a display language.......................................................................................................................................................................................211Delete a language...............................................................................................................................................................................................211Troubleshooting: Language ................................................................................................................................................................................211Screen display.....................................................................................................................................................................................................212Set options for backlighting ................................................................................................................................................................................212Use a picture as your device wallpaper ..............................................................................................................................................................212Change the display font......................................................................................................................................................................................212Organizing applications on the Home screen .....................................................................................................................................................213Add a message that appears when your device is locked ..................................................................................................................................214Set the touch screen sensitivity..........................................................................................................................................................................214Use grayscale or reverse contrast for the screen display...................................................................................................................................214Turn on flashing LED notification for wireless coverage....................................................................................................................................214Themes...............................................................................................................................................................................................................215Troubleshooting: Display ....................................................................................................................................................................................215GPS technology...................................................................................................................................................................................................217About GPS technology........................................................................................................................................................................................217Turn on GPS technology .....................................................................................................................................................................................217Set the GPS receiver that you use to track your movement ..............................................................................................................................217Get your GPS location........................................................................................................................................................................................218Prevent others from tracking your location .......................................................................................................................................................218Turn off location aiding......................................................................................................................................................................................218Troubleshooting: GPS technology ......................................................................................................................................................................219Maps...................................................................................................................................................................................................................220Map basics ..........................................................................................................................................................................................................220Map options .......................................................................................................................................................................................................223Map shortcuts ....................................................................................................................................................................................................223Troubleshooting: Maps ......................................................................................................................................................................................224Applications........................................................................................................................................................................................................225About multitasking .............................................................................................................................................................................................225Keep an application running in the background and switch to another application .........................................................................................225Close an application so that it is not running in the background.......................................................................................................................225About adding applications..................................................................................................................................................................................226About social networking applications ................................................................................................................................................................227About instant messaging applications ................................................................................................................................................................227Require your device password before adding an application ............................................................................................................................227Delete an application.........................................................................................................................................................................................228View properties for an application .....................................................................................................................................................................228View the size of an application database ...........................................................................................................................................................228 
						

							Troubleshooting: Applications...........................................................................................................................................................................228BlackBerry Device Software...............................................................................................................................................................................229About updating the BlackBerry Device Software ...............................................................................................................................................229Update the BlackBerry Device Software over the wireless network ..................................................................................................................230Return to or delete the previous version of the BlackBerry Device Software....................................................................................................230Update the BlackBerry Device Software from a web site..................................................................................................................................230Update the BlackBerry Device Software using the BlackBerry Desktop Software .............................................................................................231Troubleshooting: BlackBerry Device Software...................................................................................................................................................231Manage Connections..........................................................................................................................................................................................233Manage Connections basics ...............................................................................................................................................................................233Mobile network..................................................................................................................................................................................................235Wi-Fi technology ................................................................................................................................................................................................239Bluetooth technology .........................................................................................................................................................................................245Power and battery..............................................................................................................................................................................................253Turn off your device ...........................................................................................................................................................................................253Set your device to turn on and turn off automatically .......................................................................................................................................253Reset the device.................................................................................................................................................................................................253Check the battery power level ...........................................................................................................................................................................253Tips: Extending battery life.................................................................................................................................................................................253Memory and media cards...................................................................................................................................................................................255About media cards.............................................................................................................................................................................................255Supported media cards ......................................................................................................................................................................................255View the amount of available storage space on your device .............................................................................................................................255Turn off media card support..............................................................................................................................................................................255Repair files stored on your media card or on your device .................................................................................................................................255About compression............................................................................................................................................................................................256About file encryption..........................................................................................................................................................................................256Turn on encryption.............................................................................................................................................................................................256Tips: Freeing and conserving storage space .......................................................................................................................................................257Troubleshooting: Storage and media cards........................................................................................................................................................258Search.................................................................................................................................................................................................................259Search for an item ..............................................................................................................................................................................................259Set the types of items that are included in searches .........................................................................................................................................259Search for messages...........................................................................................................................................................................................259Message search criteria ......................................................................................................................................................................................260Do more with your message search results .......................................................................................................................................................260Search for text in a message, in a file, or on a web page ...................................................................................................................................261 
						

							View, change, or delete a saved search.............................................................................................................................................................261Search for a contact in your organization's address book..................................................................................................................................261Search shortcuts.................................................................................................................................................................................................262SIM card..............................................................................................................................................................................................................263About the SIM card phone book ........................................................................................................................................................................263Add a contact to your SIM card..........................................................................................................................................................................263Copy contacts from your SIM card to your contact list ......................................................................................................................................263Copy a contact from your contact list to your SIM card .....................................................................................................................................263Change or delete a SIM card contact.................................................................................................................................................................264Store text messages on your SIM card ...............................................................................................................................................................264Change the display name for a phone number ..................................................................................................................................................264About SIM card security.....................................................................................................................................................................................264Protect your SIM card with a PIN code...............................................................................................................................................................265Change the SIM card PIN code ...........................................................................................................................................................................265Security...............................................................................................................................................................................................................266Security basics ....................................................................................................................................................................................................266Password keeper ................................................................................................................................................................................................268Encryption..........................................................................................................................................................................................................270Memory cleaning................................................................................................................................................................................................272Certificates .........................................................................................................................................................................................................273PGP keys.............................................................................................................................................................................................................280Certificate servers ..............................................................................................................................................................................................285Key store.............................................................................................................................................................................................................287Smart cards.........................................................................................................................................................................................................289VPN settings.......................................................................................................................................................................................................292Verify security software manually ......................................................................................................................................................................293Third-party application control..........................................................................................................................................................................294Troubleshooting: Security..................................................................................................................................................................................297Service books and diagnostic reports .................................................................................................................................................................298Accept, delete, or restore a service book ...........................................................................................................................................................298Run a diagnostic report......................................................................................................................................................................................298View, submit, or delete a diagnostic report .......................................................................................................................................................298Set a default recipient for diagnostic reports .....................................................................................................................................................299I cannot run or submit a diagnostic report.........................................................................................................................................................299View the version number of the BlackBerry Device Software on your device ...................................................................................................299Synchronization..................................................................................................................................................................................................300About synchronization .......................................................................................................................................................................................300Reconcile email over the wireless network ........................................................................................................................................................300 
						

							Delete email on your device and in your email application on your computer.................................................................................................301Synchronize organizer data over the wireless network.....................................................................................................................................301About synchronization conflicts.........................................................................................................................................................................301Manage email reconciliation conflicts ................................................................................................................................................................302Manage data synchronization conflicts ..............................................................................................................................................................302About backing up and restoring device data ......................................................................................................................................................302Empty the deleted items folder on your computer from your device ...............................................................................................................303Troubleshooting: Synchronization.....................................................................................................................................................................303Accessibility options...........................................................................................................................................................................................305About accessibility options .................................................................................................................................................................................305Screen accessibility options ................................................................................................................................................................................305Audio and phone accessibility options ...............................................................................................................................................................306Typing accessibility options................................................................................................................................................................................308Calculator...........................................................................................................................................................................................................310Use the calculator...............................................................................................................................................................................................310Convert a measurement .....................................................................................................................................................................................310BrickBreaker.......................................................................................................................................................................................................311About BrickBreaker ............................................................................................................................................................................................311BrickBreaker capsules.........................................................................................................................................................................................311BrickBreaker scoring ...........................................................................................................................................................................................312Play BrickBreaker................................................................................................................................................................................................312Adjust the volume..............................................................................................................................................................................................312Set the paddle speed ..........................................................................................................................................................................................313Word Mole game................................................................................................................................................................................................314Word Mole game basics .....................................................................................................................................................................................314Single-player games............................................................................................................................................................................................315Multiplayer games..............................................................................................................................................................................................316Troubleshooting: Word Mole .............................................................................................................................................................................317Glossary..............................................................................................................................................................................................................318Legal notice ........................................................................................................................................................................................................323