Blackberry Torch 9800 6 0 User Guide

							Troubleshooting: GPS technologyI cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky.• If you are indoors, move close to a window.
• If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
• If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
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							Maps
Map basics
View a location on a map 1. On the Home screen, click the  Maps icon.
2. On a map, press the 
 key >  Find Location .
3. Do one of the following: • To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, clickBusiness . Type the information for the point of interest in the  Business field. Highlight the point of interest.
• To view a new location, in the drop-down at the top right of the screen, click  Location. Type an address in the  Location
field. Highlight the location.
• To view a location for a contact, type the contact name in the  Location field or the  Business field. Highlight the contact
information.
• To view a bookmarked location, highlight the location in the bottom section of the screen.
4. Press the 
 key >  View on Map
If you are viewing a location other than your current location, to get directions to this location from your current location, press the 
 key >  Navigate to Here . Your device must have an internal GPS receiver or be paired with a Bluetooth enabled
GPS receiver to perform this task.
View an address on a map using a link When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or theMemoPad, your device underlines the address.
1. Highlight an underlined address.
2. Press the 
 key >  View on Map .
Send a location You can send a location as a message, for example, in an email message or instant message. The message that you sendincludes a link to the location so that the recipient can view the location on a map.
1. On a map, press the 
 key >  Send Location .
2. Click a message type.
Get directions 1. On the Home screen, click the  Maps icon.
2. Press the 
 key >  Get Directions .
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							3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth®enabled GPS receiver, set the  Start field to  My Location .
• To specify the location that you are currently viewing on a map, set the  Start field to  Use center of map . If you are
viewing a bookmarked location, click  Use focused location.
• To specify a new location by selecting the location on a map, set the  Start field to  Select from map . Click the location
on the map.
• To specify a point of interest, such as a business or a landmark, set the  Start field to  Find Location . In the drop-down list
at the top right of the screen, click  Business. In the Search field, type the information for the point of interest. Press the
 key on the keyboard. Click a point of interest.
• To specify a contact's address, set the  Start field to  Find Location . Start typing the contact's name. Click the contact.
• To specify a new location by typing the address, set the  Start field to  Find location . In the drop-down list at the top
right of the screen, click  Location. In the Search field, type the address. Press the 
 key on the keyboard. Click the
location.
• To specify a bookmarked location, set the  Start field to  Find location . In the bottom pane, click a bookmarked location.
4. Repeat step 3 to specify an ending location. 5. To change the route options, click  Route Options. Select or clear the check box beside one or more route options. Click  OK.
6. Click  Search.
Pan a map To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed
at the top of the map.
1. If your device is in zoom mode, click the trackpad to switch to pan mode. 2. On the trackpad, slide your finger in any direction.
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® device must be in zoom mode and not pan mode. The mode that your
device is in is displayed at the top of the map.
On a map, do one of the following: • To zoom in, if your device is not already in zoom mode, click the trackpad. Slide your finger up on the trackpad.• To zoom out, if your device is not already in zoom mode, click the trackpad. Slide your finger down on the trackpad.• To zoom to a point in a route, press the 
 key >  Zoom To Point .
View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops nearyour current location.
1. On a map, press the 
 key >  Find Location .
2. Type the point of interest information.
3. Press the 
 key on the keyboard.
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							View contact information for a point of interestPoints of interest are displayed on maps as location markers.
1. On a map or in a list of points of interest, highlight a point of interest.
2. Press the 
 key >  Display Details .
Clear a map When you clear a map, any route information displayed on the map no longer appears.
On a map, press the 
 key >  Clear Map .
Add a bookmark for a location or route 1. On the Home screen, click the  Maps icon.
2. On a map, press the 
 key >  Add As Favorite  > OK .
Rename a bookmark for a location or route 1. On the Home screen, click the  Maps icon.
2. Press the 
 key >  Favorites .
3. Highlight a bookmark. 4. Press the 
 key >  Rename .
5. Type a new name.
6. Click  OK.
Delete a bookmark for a location or route 1. On the Home screen, click the  Maps icon.
2. On a map, press the 
 key >  Favorites .
3. Highlight a bookmark.
4. Press the 
 key >  Delete .
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							Map optionsKeep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options
so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.
1. On a map, press the 
 key >  Options .
2. Change the  Backlight Timeout When  field.
3. Press the 
 key >  Save.
Related topics
Set options for backlighting, 212
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®
enabled GPS receiver.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Location Settings .
3. Change the  GPS Data Source  field.
4. Press the 
 key >  Save.
Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a mapPress  IZoom out from a mapPress OMove to the next direction on a routePress NMove to the previous direction on a routePress PUser GuideMaps223 
						

							Troubleshooting: MapsSome features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related topics
Feature availability, 27
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							ApplicationsAbout multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for
example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note:  The more applications that you have running, the more memory and battery power your device uses. To optimize the
performance of your device, try to close applications when you are finished with them.
Related topics
Keep an application running in the background and switch to another application, 225
Close an application so that it is not running in the background, 225
Keep an application running in the background and switch to another application • To switch to another application, press and hold the 
 key until the application switcher appears. Click an application
icon. If the application icon that you want does not appear, click the  Home screen icon and navigate to the application icon
that you are looking for.
• To return to the Home screen if you are not on a call, press the 
 key.
• To return to the Home screen if you are on call, press and hold the 
 key until the application switcher appears. Click
the  Home screen  icon.
Note:  If you press the 
 key while you are on a call, you will end the call even if you have switched to another application.
Related topics
Close an application so that it is not running in the background, 225
Close an application so that it is not running in the background To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.In an application, do one of the following actions: •Press the 
 key >  Close.
• Press the 
 key. If necessary, continue to press the  key until the Home screen appears.
Related topics
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							Keep an application running in the background and switch to another application, 225
About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting  mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use anapplication over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit  www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the  BlackBerry App World icon. Press the
 key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit  www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the  Application Center icon. Press the
 key > Help.
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							About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts.
Depending on the social networking application, you might be able to send messages, share pictures, change your status, and
more.
You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization,
some applications or features might not be supported.
For more information about social networking applications, visit  www.blackberry.com/support. If you need help using a social
networking application, you can find answers in the application by pressing the  Menu key and clicking  Help on your device.
About instant messaging applications You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By
default, your BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people
who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.
You must have a wireless service data plan to use these applications. Depending on your wireless service provider ororganization, some applications or features might not be supported.
For more information about BlackBerry Messenger and other instant messaging applications, visit  www.blackberry.com/
support . If you need help using an instant messaging application, you can find answers in the application by pressing the  Menu
key and clicking  Help on your device.
Require your device password before adding an application To perform this task, you must have set a BlackBerry® device password.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Change the  Prompt on application install  field to Yes.
4. Press the 
 key >  Send.
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							Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight an application icon.
2. Press the 
 key >  Delete .
View properties for an application 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Click an application.
View the size of an application database 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Status .
3. Press the 
 key >  Database Sizes .
Troubleshooting: Applications
I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device
applications. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
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