Blackberry Torch 9800 6 0 User Guide

							BlackBerry Device SoftwareAbout updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons:• to access new applications and features
• to resolve a technical issue
• your wireless service provider requires you to update the BlackBerry Device Software
You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the
BlackBerry® Desktop Software.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of
device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls
when the update is in progress. Do not remove the battery while the update is in progress.
Over the wireless network
You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home
screen of your device. You can also check for updates manually through the device options. The available update might be a
complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options that your
wireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over the
wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your
device.
From a web site
If your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at
www.blackberry.com .
Using the BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.User GuideBlackBerry Device Software229 
						

							Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there
is a greater volume of network traffic.
You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You have the option to schedule the update to occur at a specific time.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
1. On the Home screen, click the  Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen,
click the  Options icon. Click  Device > Software Updates .
2. Complete the instructions on the screen.
Note:  During the installation process, your device might reset or display a white screen. If encryption is turned on, you might
need to type your password at various times during the installation process.
Return to or delete the previous version of the BlackBerry Device
Software Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Software Updates  > Update successful .
• To return to a previous software version, click  Downgrade.
• To delete a previous software version, press the 
 key >  Delete Downgrade Data .
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with youradministrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
1. From your computer, visit the BlackBerry Device Software update site.
2. Click  Check for Updates .
3. Connect your BlackBerry device to your computer.
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							4. On the Update summary screen, select the check box beside the update that you want to install.
5. Do any of the following: • To add or remove optional applications, click  Options. Select or clear the check box beside one or more applications.
Click  Next.
• To back up your device data or delete all device data, click  Settings. Select the check box beside one or more data
types. Click  OK.
6. Click  Next.
7. Complete the instructions on the screen to sign up for or decline email notifications for new software.
8. Click  Next > Finish .
Update the BlackBerry Device Software using the BlackBerry
Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the
Help in the BlackBerry Desktop Software.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update yourBlackBerry® Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough storage space to update the BlackBerry Device Software.
• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For moreinformation, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there
is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.User GuideBlackBerry Device Software231 
						

							My device does not have enough available memory to update the
BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use.• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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							Manage ConnectionsManage Connections basicsCheck what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting  www.blackberry.com/go/
devices  to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > About Device Versions . The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the  Safety and Product
Information  booklet for your device.
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.IndicatorDescriptionProvides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.1XEV, 1X, 3G, EDGE, GPRS, NXTL, MIKE,
or NTWKYou are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a  Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.User GuideManage Connections233 
						

							IndicatorDescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 52
Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the  Safety and Product Information  booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click  Restore Connections.
Related topics I cannot connect to a Wi-Fi network, 244
I cannot connect to the mobile network, 238
Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Do one of the following: • To turn on or turn off data service, change the  Data Services field.
• To turn on or turn off data service when roaming, change the  While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the  While Roaming field
to  Prompt .
4. Press the 
 key >  Close.
Related topics
I cannot connect to the mobile network, 238
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							Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Services Status .
Mobile network
Roaming About roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside
your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Network Selection Mode  field to Manual.
4. Click a wireless network.
5. Click  Select Network .
6. Press the 
 key >  Close.
To connect to your wireless service provider's wireless network again, change the  Network Selection Mode field to Automatic .
Related topics
I cannot connect to the mobile network, 238
User GuideManage Connections235 
						

							Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Do one of the following: • To turn on or turn off data service, change the  Data Services field.
• To turn on or turn off data service when roaming, change the  While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the  While Roaming field
to  Prompt .
4. Press the 
 key >  Close.
Related topics
I cannot connect to the mobile network, 238
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network onthe list is available, your device is designed to connect to another available wireless network automatically.
Note:  Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Press the 
 key >  Add Network .
• To scan for a wireless network to add, click  Select From Available Networks. Click a wireless network. Click Select
Network .
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							• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless
network. Click  Select Network .
• To add a wireless network, click  Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the 
 key >  Close.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
5. Press the 
 key >  Delete .
6. Press the 
 key >  Close.
Change the order of preferred networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks
based on the order that they appear in the preferred network list.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
5. Press the 
 key >  Move.
6. Click the new location. 7. Press the 
 key >  Close.
Mobile network options Change the connection speed for the wireless networkA faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Network Mode field.
4. Press the  Escape key.
Related topics
User GuideManage Connections237 
						

							I cannot connect to the mobile network, 238Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the  Options icon.
2. Click  Display > Screen Display .
3. Select the  LED Coverage Indicator  check box.
4. Press the 
 key >  Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the  LED Coverage Indicator check box.
Troubleshooting: Mobile network I cannot connect to the mobile networkTry the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
• If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.
Related topics
Turn on or turn off a network connection, 234
Change your UMA connection preferences, 243
Switch wireless networks manually, 235
Turn on or turn off data service or set roaming options, 234
Error messages
Data service unavailable :
Description
This message appears when you do not have access to data services on your BlackBerry® device. Possible solutions
Try the following actions:
• Verify that you are in a wireless coverage area.
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