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Brother DCP 195C User Manual

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    Troubleshooting and Routine Maintenance63
    B
    Network Difficulties
    DifficultySuggestions
    Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports on page 20.) and check 
    the current Network settings printed in this list. Reconnect the LAN cable to the 
    hub to verify that the cabling and network connections are good. If possible, try 
    connecting the machine to a different port on your hub using a different cable. If 
    the connections are good, the machine shows  LAN Active for 2 seconds.
     (If you are having Network problems, see the  Network User’s Guide for more 
    information.) 
    The network scanning feature does 
    not work. (Windows
    ® users only) Firewall settings on your PC may be rejecting the 
    necessary network connection. Follow the instructions below to configure the 
    Firewall. If you are using personal Firewall software, see the User’s Guide for your 
    software or contact the software manufacturer.
    For Windows
    ® XP SP2 and Windows Vista® users, see  Firewall settings  in the 
    Software User’s Guide  on the CD-ROM.
    For Windows
    ® XP SP1 users, please visit the Brother Solutions Center. 
    (http://solutions.brother.com
    )
    Your computer cannot find your 
    machine. 
    Firewall settings on your PC may be rejecting the necessary network connection. 
    For detail, see the instruction above.
    
    Re-select your machine in the  Device Selector application located in 
    Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector  or from the 
    model list in ControlCenter2.
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    64
    Error and Routine Maintenance messagesB
    As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
    the error and shows an error message. The most common error and maintenance messages are 
    shown below.
    You can correct most errors and routine maintenance messages by yourself. If you need more 
    help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
    Visit us at http://solutions.brother.com
    .
    Error MessageCauseAction
    B&W Print Only
    Replace X Ink One or more of the colour ink 
    cartridges have reached the end 
    of their life. While this message 
    appears on the LCD, each 
    operation works in the following 
    way:
    „ Printing
    If you click  Greyscale in the 
    Advanced  tab of the printer 
    driver you can use the 
    machine as a monochrome 
    printer for approximately four 
    weeks depending on the 
    number of pages you print.
    „ Copying
    If the paper type is set to 
    Plain Paper  or 
    Inkjet Paper  you can 
    make copies in monochrome.
    If the paper type is set to 
    Other Glossy , Brother BP71  
    or  Transparency , the machine 
    will stop all print operations. If you 
    unplug the machine, or take out 
    the ink cartridge, you cannot use 
    the machine until you change to a 
    new ink cartridge. (See  Replacing 
    the ink cartridges  on page 70.) Replace the ink cartridges. (See 
    Replacing 
    the ink cartridges  on page 70.)
    Cannot Detect You installed a new ink too fast 
    and machine did not detect it. Take out the new ink cartridge and reinstall 
    it slowly until it clicks.
    If you are using non Brother 
    Original Ink the machine may not 
    detect the ink cartridge. Replace the cartridge with a Brother 
    Original Ink Cartridge. If the error remains, 
    contact your Brother dealer.
    An ink cartridge is not installed 
    correctly. Take out the new ink cartridge and 
    re-install it slowly until it clicks. (See 
    Replacing the ink cartridges
     on page 70.)
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    Troubleshooting and Routine Maintenance65
    B
    Cannot Print
    Replace XX InkOne or more of the ink cartridges 
    have reached the end of their life. 
    The machine will stop all print 
    operations. Replace the ink cartridges. (See 
    Replacing 
    the ink cartridges  on page 70.)
    Cover is Open The scanner cover is not closed 
    completely. Lift the scanner cover and then close it 
    again.
    Clean Unable XX The machine has a mechanical 
    problem.
    —OR —
    A foreign object such as a clip or 
    ripped paper is in the machine. Open the scanner cover and look inside 
    the machine for any foreign objects. If the 
    error message continues, disconnect the 
    machine from the power source for several 
    minutes and then reconnect it.
    Close Ink Cover The ink cartridge cover is not 
    completely closed. Firmly close the ink cartridge cover until it 
    clicks.
    Data Remaining Print data is left in the machines 
    memory.  Press 
    Stop/Exit . The machine will cancel 
    the job and clear it from the memory. Try to 
    print again.
    High Temperature The print head is too warm. Allow the machine to cool down.
    Hub is Unusable. A Hub or USB Flash memory 
    drive with a Hub has been 
    connected to the USB direct 
    interface. A Hub or USB Flash memory drive with a 
    Hub are not supported. Unplug the device 
    from the USB direct interface.
    Init Unable XX The machine has a mechanical 
    problem.
    —OR—
    A foreign object such as a clip or 
    ripped paper is in the machine. Open the scanner cover and look inside 
    the machine for any foreign objects. If the 
    error message continues, disconnect the 
    machine from the power source for several 
    minutes and then reconnect it.
    Ink Low Black
    Ink Low Yellow
    Ink Low Cyan
    Ink Low Magenta One or more of the ink cartridges 
    are running out of ink.
    Order a new ink cartridge. You can 
    continue printing until the LCD shows 
    Cannot Print
    . 
    Low Temperature The print head is too cold. Allow the machine to warm up.
    Media Error The memory card is either 
    corrupted, incorrectly formatted, 
    or there is a problem with the 
    memory card. Put the card firmly into the slot again to 
    make sure it is in the correct position. If the 
    error remains, check the media drive (slot) 
    of the machine by putting in another media 
    card that you know is working.
    Media is Full. The memory card or USB Flash 
    memory drive you are using 
    already contains 999 files. Your machine can only save to your 
    memory card or USB Flash memory drive 
    if it contains less than 999 files. Try 
    deleting unused files to free some space 
    and try again.
    No Cartridge An ink cartridge is not installed 
    correctly. Take out the new ink cartridge and 
    re-install it slowly until it clicks. (See 
    Replacing the ink cartridges
     on page 70.)
    Error MessageCauseAction
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    66
    No FileThe memory card or USB Flash 
    memory drive in the media drive 
    does not contain a .JPG file. Put the correct memory card or USB Flash 
    memory drive into the slot again.
    No Paper Fed The machine is out of paper or 
    paper is not properly loaded in the 
    paper tray, or the Jam Clean 
    Cover is not closed properly. Do one of the following:
    „ Refill the paper in the paper tray, and 
    then press  Mono Start  or 
    Colour Start .
    „ Remove the paper and load it again 
    and then press  Mono Start or 
    Colour Start . (See Loading paper and 
    other print media  on page 8.)
    The paper is jammed in the 
    machine. Remove the jammed paper by following 
    the steps in 
    Printer jam or paper jam  
    on page 68.
    Out of Memory The machines memory is full. When copy operation is in progress, press 
    Stop/Exit and wait until the other 
    operations in progress finish and then try 
    again.
    The memory card or USB Flash 
    memory drive you are using does 
    not have enough free space to 
    scan the documents. Delete unused files from your memory 
    card or USB Flash memory drive to make 
    some free space and then try again.
    Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
    the machine) and pull out the jammed 
    paper by following the steps in Printer jam 
    or paper jam  on page 68. 
    Make sure the paper length guide is 
    adjusted to the correct paper size.
    Print Unable XX The machine has a mechanical 
    problem.
    —OR—
    A foreign object such as a clip or 
    ripped paper is in the machine. Open the scanner cover and look inside 
    the machine for any foreign objects. If the 
    error message continues, disconnect the 
    machine from the power source for several 
    minutes and then reconnect it.
    Scan Unable XX The machine has a mechanical 
    problem.
    —OR—
    A foreign object such as a clip or 
    ripped paper is in the machine. Open the scanner cover and look inside 
    the machine for any foreign objects. If the 
    error message continues, disconnect the 
    machine from the power source for several 
    minutes and then reconnect it.
    Unusable Device 
    Disconnect device 
    from front connector. 
    Turn the machine 
    off & on by pressing 
    On/Off button on 
    control panel.A broken device has been 
    connected to the USB direct 
    interface.
    Unplug the device from the USB direct 
    interface, then press 
    On/Off to turn the 
    machine off then on again.
    Error MessageCauseAction
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    Troubleshooting and Routine Maintenance67
    B
    Unusable Device 
    Please Disconnect 
    USB Device.A USB device or USB Flash 
    memory drive that is not 
    supported has been connected to 
    the USB direct interface.
    (For more information, visit us at 
    http://solutions.brother.com
    .)Unplug the device from the USB direct  
    interface.
    Wrong Paper Size Paper is not the correct size. Check that the Paper Size setting matches 
    the size of paper in the tray. Load the 
    correct size of paper, and then press 
    Mono Start or Colour Start . (See Paper 
    Size  on page 28.)
    Error MessageCauseAction
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    68
    Printer jam or paper jamB
    Take out the jammed paper depending on 
    where it is jammed in the machine. 
    aPull the paper tray (1) out of the 
    machine.
     
    bPull out the jammed paper (1) and press 
    Stop/Exit.
     
    cReset the machine by lifting the scanner 
    cover from the front of the machine and 
    then close it.
    „ If you cannot remove the jammed 
    paper from the front of the machine, 
    or the error message still appears on 
    the LCD after you have removed the 
    jammed paper, please go to the next 
    step.
    dOpen the Jam Clear Cover (1) at the 
    back of the machine. Pull the jammed 
    paper out of the machine.
     
     
    eClose the Jam Clear Cover.
    Make sure the cover is closed properly.
     
    1
    1
    1
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    Troubleshooting and Routine Maintenance69
    B
    fUsing both hands, use the plastic tabs 
    on both sides of the machine to lift the 
    scanner cover (1) until it locks securely 
    in the open position.
    Make sure that there is no jammed 
    paper left inside the machine. Check 
    both ends of the print carriage.  
     
    IMPORTANT
    • If the paper is jammed under the print head, unplug the machine from the power 
    source, and then move the print head to 
    take out the paper.
    • If the print head is at the right corner as  shown in the illustration, you cannot move 
    the print head. Hold down  Stop/Exit until 
    the print head moves to the middle. Then 
    unplug the machine from the power 
    source, and take out the paper.
     
    • If ink gets on your skin or clothing  immediately wash it off with soap or 
    detergent.
     
    gLift the scanner cover to release the 
    lock ( ). Gently push the scanner cover 
    support down ( ) and close the 
    scanner cover ( ) using both hands.
     
    hSlowly push the paper tray completely 
    into the machine.
    iWhile holding the paper tray in place, 
    pull out the paper support ( ) until it 
    clicks and unfold the paper support 
    flap ( ).
     
    IMPORTANT
    DO NOT use the paper support flap for 
    Legal paper.
     
    1
    1
    23
    1
    2
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    70
    Routine maintenanceB
    Replacing the ink cartridgesB
    Your machine is equipped with an ink dot 
    counter. The ink dot counter automatically 
    monitors the level of ink in each of the 4 
    cartridges. When the machine detects an ink 
    cartridge is running out of ink, the machine 
    will tell you with a message on the LCD.
    Note
    For example, when one of the ink 
    cartridge is nearly empty, the LCD will 
    display Ink low  (name of colour).
    You should purchase a replacement 
    cartridge in preparation for when the 
    machine indicates the colour is completely 
    empty.
    When one of the ink cartridge is empty, 
    the LCD will display  Cannot Print or 
    B&W Print Only .
    You should only replace the actual ink 
    cartridge when this message 
    Cannot Print  or B&W Print Only  
    appears on the LCD.
     
    The LCD will tell you which ink cartridge is low 
    or needs replacing. Be sure to follow the LCD 
    prompts to replace the ink cartridges in the 
    correct order.
    Even though the machine tells you to replace 
    an ink cartridge, there will be a small amount 
    of ink left in the ink cartridge. It is necessary 
    to keep some ink in the ink cartridge to 
    prevent air from drying out and damaging the 
    print head assembly.
    IMPORTANT
    Brother multifunction machines are 
    designed to work with ink of a particular 
    specification and will work to a level of 
    optimum performance and reliability when 
    used with genuine Brother Original ink 
    cartridges. Brother cannot guarantee this 
    optimum performance and reliability if ink 
    or ink cartridges of other specifications are 
    used. Brother does not therefore 
    recommend the use of cartridges other 
    than genuine Brother Original cartridges 
    or the refilling of used cartridges with ink 
    from other sources. If damage is caused 
    to the print head or other parts of this 
    machine as a result of using other brands 
    of ink or ink cartridges, any repairs 
    required as a result may not be covered by 
    the warranty.
     
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    Troubleshooting and Routine Maintenance71
    B
    aOpen the ink cartridge cover.
    If one or more ink cartridges have 
    reached the end of their life, the LCD 
    shows B&W Print Only  or 
    Cannot Print .
    bPress the lock release lever as shown to 
    release the cartridge indicated on the 
    LCD. Remove the cartridge from the 
    machine.
     
     
    cOpen the new ink cartridge bag for the 
    colour shown on the LCD, and then take 
    out the ink cartridge.
    dTurn the green knob on the protective 
    yellow cap clockwise until it clicks as to 
    release the seal vacuum, then remove 
    the cap (1).
     
     
    eEach colour has its own correct position. 
    Insert the ink cartridge in the direction of 
    the arrow on the label.
     
    1
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    72
    fGently push the ink cartridge until it 
    clicks, and then close the ink cartridge 
    cover.
     
    gThe machine will automatically reset the 
    ink dot counter.
    Note
    • If you replaced an ink cartridge, for example Black, the LCD may ask you to 
    verify that it was a brand new one 
    (Did You Change Blck? ). For each 
    new cartridge you installed, press  a ( Yes ) 
    to automatically reset the ink dot counter 
    for that colour. If the ink cartridge you 
    installed is not a brand new one, be sure 
    to press  b ( No ).
    • If the LCD shows  No Cartridge or 
    Cannot Detect  after you install the ink 
    cartridge, check that the ink cartridges are 
    installed correctly.
     
    CAUTION 
    If ink gets in your eyes, wash them out with 
    water at once and call a doctor if you are 
    concerned.
     
    IMPORTANT
    • DO NOT take out ink cartridges if you do  not need to replace them. If you do so, it 
    may reduce the ink quantity and the 
    machine will not know the quantity of ink 
    left in the cartridge.
    • DO NOT touch the cartridge insertion  slots. If you do so, the ink may stain your 
    skin.
    • If ink gets on your skin or clothing  immediately wash it off with soap or 
    detergent.
    • If you mix the colours by installing an ink  cartridge in the wrong position, clean the 
    print head several times after correcting 
    the cartridge installation.
    • Once you open an ink cartridge, install it in  the machine and use it up within six 
    months of installation. Use unopened ink 
    cartridges by the expiration date written on 
    the cartridge package.
    • DO NOT dismantle or tamper with the ink  cartridge, this can cause the ink to leak out 
    of the cartridge.
     
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