Brother Intellifax 4100 E Manual
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13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE If You Are Having Difficulty with Your Machine If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips. DIFFICULTYSUGGESTIONS Printing and Receiving Faxes Condensed print and horizontal streaks; top and bottom of sentences are cut off.If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). Vertical streaks; black lines appear on the faxes you receive.Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your machine’s primary corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire (see pages 13-19), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). The FAX “hears” voice as CNG tone.If your machine is set to Easy Receive ON, it is more sensitive to sounds. Your machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, Page 5-3) Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages.If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 4-1). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See page 11-3)
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7 DIFFICULTYSUGGESTIONS Phone Line or Connections Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/Pulse Dialing Mode, Page 4-8). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook—OR—by lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Fax Start. The machine does not answer when called.Make sure the machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the machine telephone jack. If there is no ringing when you call your machine, call your Telephone Company to check the line. There is no dial tone on the handset.Press Hook—OR—Lift the handset. If you hear no dial tone, check telephone line cord connections at the machine and wall jack. Check that the handset curled cord is connected to the machine’s handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your telephone company. Sending Faxes Transmitting quality is poor. Try changing your resolution to FINE or S. FINE (See Fax Resolution, Page 6-5). Make a copy to verify the machine’s scanner operation. Transmission Verification Report prints “Results:NG”.There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line. The receiving party says the picture is not clear.Sometimes the resolution mode you chose when you sent your fax was not appropriate. Send the fax again, but try using the FINE or S. FINE mode. Also, your machine’s scanner may be dirty, so try cleaning it. (See page 13-18) The receiving party says vertical streaks appear on the faxes they receive. Your machine’s scanner may be dirty or the receiving party’s print head may be dirty. Clean your scanner (see page 13-18), and then make a copy to check if the problem was caused by your machine.
13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTYSUGGESTIONS Handling Incoming Calls Double-ring in FAX/TEL mode. The machine knows the incoming call is not a fax, so it is signaling you to answer the telephone call. Pick up the machine handset or answer from an extension phone and then press your machine’s Telephone Answer Code (default setting is #51). I have difficulty transferring a fax call to the machine.If you answered at the machine, press Fax Start and hang up immediately. If you answered at an extension phone, press your machine’s Remote Activation Code (default setting is 51). When your machine answers, hang up. I have difficulty with custom features on a single line.If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data. If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 DIFFICULTYSUGGESTIONS General Printing Difficulties The machine does not print.Check the following: • The machine is plugged in. • The toner cartridge and drum unit are installed properly. • The interface cable is securely connected between the machine and the computer. • Check to see if LCD is showing an error message. (See pages 13-1 to 13-3) The machine prints unexpectedly or it prints garbage.Reset the machine. Check the primary settings in your application software to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing.Your computer is not recognizing the printer input buffer’s full signal. Please make sure to connect the printer cable correctly. The machine cannot print full pages of a document; An OUT OF MEMORY error message occurs.Reduce the printer resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen, but do not appear when I print them.Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this.
13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTYSUGGESTIONS Software Difficulties “Unable to write to LPT1” or “LPT1 already in use” error message appears.1. Make sure the machine is on (plugged into the AC outlet) and that it is connected directly to the computer using an IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the machine’s LCD screen is not displaying an error message. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD- ROM Drive, etc…) Suggested areas to check: (Load=, Run= command lines in the win.ini file or the Startup Group) 4. Check with you computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi- directional machine, i.e. (Parallel Port Mode- ECP). “MFC is Busy” or “MFC Connect Failure” error message appears. MFC Connect Failure If the Brother machine is not connected to your PC and you have loaded the Brother software, the PC will show “MFC Connect Failure” each time you restart Windows ®. You can ignore this message or you can turn it off by deselect the AutoLoad PopUp check box in the Brother Control Center chapter. ( See How to Turn Off AutoLoad, Page 14-2, in On-Line Documentation (Owner’s Manual) on the CD-ROM .) Windows ® Setup Printing Difficulties I cannot print from my application software.Make sure the Windows ® printer driver is installed and that you selected it in your application software. Sometimes I get the error message OUT OF MEMORY when printing certain documents from Windows ®. If you are using the supplied Windows® driver, turn the error recover operation on in the Setup dialog box and try again. Reduce the print resolution or reduce the complexity of your document and try again.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 DIFFICULTYSUGGESTIONS Paper Handling Difficulties The Brother machine does not load paper. The LCD shows CHECK PAPER or PAPER JAM.Check to see if the CHECK PAPER or PAPER JAM message appears on the LCD. If so, the multi- purpose sheet feeder may be out of paper or not properly installed. If it is empty, load a new stack of paper into the feeder. If there is paper in the paper cassette, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and place it back into the paper cassette. Reduce the amount of paper in the paper cassette, and then try again. Check the manual mode is not selected in the printer driver. How can I load envelopes?You can load envelopes from the manual feed slot. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your application manual. The machine does not load transparencies.The Outer Chute on your machine may be bent. Please straighten the Outer Chute, and then use transparencies again. If the machine still does not load transparencies, call Brother Customer Service to troubleshoot the problem with you. Paper Handling Difficulties (Cont.) What paper can I use? You can use plain paper, envelopes, transparencies and labels for laser machines. For information on paper you can use, See Acceptable Paper, page 2-6. How can I clear paper jams?See Paper Jam on page 13-4 to 13-5. Scanning Difficulty TWAIN Errors appear while scanning.Make sure the Brother TWAIN Driver is selected as the primary source. For FAX-5750e in PaperPort ®, click File | Select Source, highlight the Brother TWAIN Driver and click Select.
13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTYSUGGESTIONS Copy Quality Difficulties Vertical streaks appear in copies.Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See pages 13-18 to 13-20) Print Quality Difficulties Printouts are too dark or too light.Adjust the print conditions by setting the Print Density setting. It has been factory set to the middle position. (See Setting the Print Density, page 5-4.) Printed pages contain white stripes. White Stripes or Faint lmagesYou may fix this by wiping the scanner windows with a clean soft cloth. (See Cleaning the Document Scanner , page 13-18 and Replacing the Drum Unit, page 13-23.) If you still see white stripes or faint images and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machine’s environment. Conditions such as humidity and high temperatures may cause this print defect to occur. Printed pages are stained with toner or have vertical stripes. Dark Stripes or Toner StainsClean the machine’s interior and the primary corona wire of the toner cartridge. ( See Routine Maintenance , page 13-18 and Cleaning the Drum Unit, page 13-19.) Make sure that the tab of the corona wire is at the home position. If after cleaning, you still see dark stripes or toner stains and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Printed pages have white in black text and graphic areas. White SpotsMake sure that you use paper that meets the specifications. Rough surface or thick media can cause the problem. If you still see white spots and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machine’s environment; conditions such as high humidity may cause this situation to occur.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 DIFFICULTYSUGGESTIONS Print Quality Difficulties ( CONTINUED) Toner scatters and stains the printed page. Scattering TonerAdjust the print conditions by setting the Print Density setting. Remove the drum unit and clean the machine’s interior. (See Routine Maintenance, page 13-18, Cleaning the Printer, page 13-18 and Cleaning the Drum Unit, page 13-19.) Make sure that you use paper that meets specifications. (See pages 2-6.) If you still have scattered toner and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machine’s environment. Conditions such as humidity and high temperatures may cause this print defect to occur. The whole page is printed black. Black PageWipe the electric terminals referring to page 13-18. Also, do not use heat-sensitive paper because it will cause this problem. After cleaning, if the printed pages are still black and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Nothing is printed on the page. White pageMake sure that the toner cartridge is not empty. Wipe the electric terminals. (See Routine Maintenance, page 13-18, Cleaning the Printer, page 13-18 and Cleaning the Drum Unit, page 13-19.) Make sure that a torn piece of paper does not remain on the scanner window. Printed pages are marked at regular intervals. Example of Regular MarksMarks may disappear by themselves. Try copying multiple pages to clear this problem. Marks may occur if the machine has not been used for a long time. A possible cause is that the surface of the drum is scratched. You must then replace the drum unit with a new one. If the marks do not disappear, it may be that the drum was marked or damaged by excessive exposure to light. In this case, replace the drum unit with a new one.
13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTYSUGGESTIONS Print Quality Difficulties ( CONTINUED) Printed pages are blurred at the center or at either edge. Blurred Page Certain environmental conditions such as humidity and high temperatures may cause this condition to occur. Make sure the machine is placed on a flat, horizontal surface. Remove the drum unit with the toner cartridge installed. Try rocking them from side to side. You may clear a blurred page by wiping the scanner windows with a clean soft cloth. (See Routine Maintenance, page 13-18, Cleaning the Printer, page 13-18 and Cleaning the Drum Unit, page 13-19.) If a blurred page occurs after cleaning and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Ghost images appear on the printed page. Ghost ImagesAdjust the print conditions by setting the Print Density setting, page 5-4. Make sure you use paper that meets the specifications. Rough surfaces or thick media can cause a ghost image. NoteThe drum unit is a consumable item and it is necessary to replace it periodically.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 Packing and Shipping the Machine Whenever you transport the machine, use the packing materials that came with your machine. Also, follow the steps below to pack the machine so it won’t be damaged, which would void the machine’s warranty. 1Remove the telephone line cord and unplug the machine from the AC outlet. 2Open the front cover. 3Remove the drum unit. Caution Remove the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit. 4Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag. 5Close the front cover. Fold down the front output bin extension. Remove the telephone line cord, document tray, document support, handset, and handset cord, and pack them. 6If Cassette #2 is connected, unplug the modular cable from the modular jack of the Brother machine.