Cadence Voice/fax Mail General Description Manual

FAX AND VOICE MAILBOX
Any mailbox in the system can receive voice messages and / or fax messages with
or without a voice introduction.
INTERNATIONAL DIALING BLOCK
The fax on demand system can be restricted from dialing international numbers.
This will force callers to retrieve faxes on the same call.
OPTIONAL COVER PAGE
Any customized document can be sents as an optional cover page with each fax
back.
SAME CALL AND FAX BACK TRANSMISSIONS
The fax on demand system can use two methods of fax back. It can...

TABLE OF CONTENTS
SYSTEM ADMINISTRATION
PART DESCRIPTION PAGE
1 INTRODUCTION
1.1 THE CALLER ..................................................................................... 1.1
1.2 THE MAILBOX OWNER ..................................................................... 1.1
1.3 THE SYSTEM ADMINISTRATION ...................................................... 1.2
CADENCE FUNCTIONS FLOW CHART ........................................... 1.3
2 SYSTEM GREETINGS
2.1 DEFAULT GREETINGS...

3.2.16 SET RECORDING TIME ...................................................3.2.8
3.2.17SET MESSAGE LIMIT .......................................................3.2.9
3.2.18SET MESSAGE PURGE TIME ..........................................3.2.9
3.2.19SET RINGS AT EXTENSION ..........................................3.2.10
3.3 SYSTEM PROGRAMMING
3.3.1ANNOUNCE ONLY MAILBOX ..........................................3.3.3
3.3.2 AUTOMATIC CALL RECORD ...........................................3.3.3
3.3.3BEEPER...

PART 1. INTRODUCTION
The CADENCE System is a fully featured Voice and Fax Processing System designed for
small to medium size business applications. It provides an affordable and dependable
means for effectively communicating with customers, employees, and other callers 24
hours a day.
CADENCE provides your business with the benefits of an Automated Attendant and a
Voice / Fax Mail System.
The operation of CADENCE is divided into three functional parts:
The Caller
The Mailbox Owner
The System...

Please refer to the Mailbox Owner Functions Flow Diagram on page 1.3 for a graphic
representation. For more information, refer to the Mailbox Owner’s User Guide.
1.3 THE SYSTEM ADMINISTRATOR
The System Administrator is the person in charge of the regular maintenance and ad-
ministration of the system.
All system set-up and administration functions can be performed through a PC (or VT-100
compatible terminal) connected to the CADENCE serial channel, or from any touch-tone
telephone.
This section explains...

CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1   JULY 1999
1.3
CADENCEUser Guide Flow Chart
REPLAY THE CURRENT MESSAGE
PLAY NEXT MESSAGE
DELETE CURRENT MESSAGE
TIME DATE / SENDER
FORWARD OPTIONS
REWIND
PAUSE
FAST FORWARD
EXIT
LISTEN TO MESSAGES
SEND A MESSAGE
PERSONAL MAILBOX OPTIONS
LISTEN TO FAXES
RECEIVE FAXES
WAKE UP CALLS
REVIEW FUTURE DELIVERY
UNDELETE MESSAGES
DISCONNECT
RETURN TO CALLER SIDE
LISTEN TO MESSAGE
SAVE AND SEND
RE RECORD
EXIT WITHOUT SAVING
1234...

PART 2. SYSTEM GREETINGS
When callers reach CADENCE they will hear a system greeting. The greeting may change
depending on the time of a day, day of a week or holiday.
The system greeting may consist of up to four distinct prompts, strung together in the
desired sequence to form a greeting.
These 4 parts are called:
•The Welcome Message
•Main Menu Part 1
•An optional Single Digit Menu
•Main Menu Part 2
System greetings do not have to use all 4 parts.
2.1 DEFAULT GREETINGS
CADENCESYSTEM ADMINISTRATION...

The CADENCE system uses this multiple part main greeting method for greater flexibility
and greeting reusability. Using the above example, to quickly create night and lunch time
greetings, one only needs to record a different Welcome Message.
2.2 CUSTOM GREETINGS
The following is an example of multiple part system greetings.
For night you could record “Welcome to Samsung Telecommunications America, our busi-
ness hours are from 8 a.m. to 5 p.m.”, and for lunch “Welcome to Samsung Telecommuni-
cations...

You will be presented with options to record each part of the System Greeting. Simply
follow the prompts:
Press [1] to record the Day Greetings (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [2] to record the Night Greeting (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [3] to record the Special Greeting (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [4] to record the Holiday Greeting (Select a holiday message 00 – 29 , then...

PART 3. SYSTEM ADMINISTRATION
From the Administration Menu programming is accomplished by using DTMF commands.
3.1  ACCESSING THE ADMINISTRATOR MAILBOX
Administration can be through any phone that can generate DTMF. The phone can be on
the system or anywhere else in the world. This is usually the quickest and easiest way to
program CADENCE.
The Administration Options Menu can only be accessed through the mailbox number
which is reserved for the System Administrator. The administration mailbox number is...