Cadence Voice/fax Mail General Description Manual

3.3.12OUTBOUND FOLLOW ME
! !! !
!EXAMPLE
ABC Company wants callers reaching mailbox 210 to be transferred to an off-site loca-
tion.
NOTE: This will only work with calls processed through the auto attendant.
! !! !
!
STEP BY STEP INSTRUCTIONS
CONFIGURE THE MAILBOX TO PERFORM BEEPER NOTIFICATION
1Go to the Administrators Main Menu.
2Select mailbox 210.
3If the mailbox is not currently active, use option code 1400 to activate it.
4Select option code 1424 and allow outbound forwarding.
5Select option code...

! !! !
!STEP BY STEP INSTRUCTIONS
1Go to the Administration Main Menu.
2Select mailbox 287.
3If the mailbox is not currently active, use option code 1400 to activate it.
4Select option code 1441 and allow personal operator.
5Select option code 1442 and set the destination mailbox to 233.
3.3.15QUESTION AND ANSWER
! !! !
!EXAMPLE
An advertising company wishes to automate the process of the placement of maga-
zine ads. The questions that need to be answered are as follows:
–Name & billing address of the...

RECORD THE QUESTIONS
11Record all of the questions by performing the following steps:
–Call into the CADENCE and press ✱ + [Mailbox Number Of The Question].
–When prompted, enter the access code.  Please note that the default ac-
cess code is 9876.
–Follow the prompts to record the question.
3.3.16QUEUING CALLERS TO A STATION
! !! !
!EXAMPLE
ABC Corporation wants to allow callers to hold for extension 222 if the extension is
busy.
! !! !
!
NOTES
Although this can be achieved in the DCS software by...

SET OTHER CADENCE PARAMETERS ASSOCIATED WITH
CALLS HOLDING IN QUEUE
8Select option code 1447 and set the beginning hold message.
9Select option code 1448 and set the last hold message.
10Select option code 1449 and set the maximum callers allowed to hold for this
station.
11Select option code 1450 to determine if the caller should be played their place
in queue.
12Select option code 1451 and set the option to hold for an extension during a no
answer status. It is advisable to set this to no.
SET OTHER...

! !! !
!STEP BY STEP INSTRUCTIONS
1Access the administrator’s mailbox (mailbox 999) and at the system adminis-
tration main menu select option 2 to record the system greetings.
2Select day greetings by pressing 1.
3Select welcome message by pressing 1.
4Record the new welcome message.
5Repeat as necessary for other greeting parts (see section 2.1 for default greet-
ings).
3.3.18RETRIEVAL GROUP
! !! !
!EXAMPLE
ABC Corporation wants to give the technical support manager access to all three of
the technical...

When mailbox 200 is accessed the mailbox owner will be played all the messages
that exist in 210, 220 and 250.
3.3.19SET BUSINESS HOURS
! !! !
!EXAMPLE
ABC company wants to setup business hours to automatically change from day to
night greeting, the business hours are from 9:00 a.m. to 5 p.m.
NOTES: This will only take effect if CADENCE is set to not follow the DCS DAY/NIGHT
mode.
! !! !
!
STEP BY STEP INSTRUCTIONS
1Go to the Administration Main Menu
2Select operation/configuration
3Use one of the...

Options include:
0Automatic This option activates either the day or night time mode of operation,
according to the system’s time and the set business hours. This op-
tion is the factory default setting.
1Day Mode When activated, this option will place the CADENCE in day mode.
This option forces the system to remain in day mode indefinitely, until
it is changed.
2Night Mode When activated, this option will place the CADENCE in night mode.
This option forces the system to remain in night mode...

MAP THE APPROPRIATE MAILBOXES TO THE SINGLE DIGIT NUMBERS
OF THE AUDIOTEXT MAILBOX
5Enter the mailbox that corresponds to the caller by pressing 1 in option code
1477. Using the application example, enter 110 in this field.
6Repeat step 5 for any remaining digits.  In our application example, enter 111
in the ‘2’ MB field (option code 1478) and 112 in the ‘3’ MB field (option code
1479).
RECORD THE GREETINGS FOR THE AUDIOTEXT MAILBOXES
7Record the greeting for this audiotext menu by calling into the...

ACTIVATE THE SINGLE DIGIT MAILBOX OPTIONS
5Select an option between 1263 and 1270 (digits 1–8)
6Assign the mailbox number for each digit
7Activate the mailboxes you have assigned
8Record the single digit menu using the system administration option for re-
cording greetings.
3.3.23 FAX ON DEMAND SETUP
! !! !
!EXAMPLE
A company wants to set up a fax on demand system that will allow callers to request
faxes to be sent to them automatically.
! !! !
!
NOTES
Fax On Demand works in conjunction with Audiotext...

4Enter security code (1786)
5Enter option code 1707 and you will be prompted for a document number
6Enter a document number between 001 and 998
7When prompted press the send button on your fax machine to load the docu-
ment
3.3.25 FAX BROADCAST
! !! !
!EXAMPLE
A company wants to set up an easy method for distributing faxes to its seven regional
sales teams.
! !! !
!
NOTES
A fax broadcast mailbox can be used to broadcast a fax to up to 10 fax numbers.
! !! !
!
STEP BY STEP INSTRUCTIONS
SET UP A MAILBOX...