Canon Imageformula Dr 2020u User Guide

							
User Manual
Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for 
future reference.
 
						

							
2
READ CAREFULLY BEFORE OPENING THE SEALED 
DISK PACKAGE
CANON SOFTWARE LICENSE AGREEMENT
IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE 
SEALED DISK PACKAGE! BY OPENING THE SEALED DISK 
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY 
THIS AGREEMENT. 
This legal document is a license agreement between you and Canon 
Electronics Inc. (“Canon”). BY OPENING THE SEALED DISK 
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE 
TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE 
TERMS OF THIS AGREEMENT, DO NOT OPEN THE SEALED DISK PACKAGE AND PROMPTLY RETURN THE CANON SCANNER, 
THE DISK PACKAGE CONTAINING SCANNER DRIVER SOFTWARE PROGRAMS AND/OR SCANNER UTILITY SOFTWARE PROGRAM PROPRIETARY TO CANON OR ITS 
LICENSOR (THE “SOFTWARE”) AND THE ACCOMPANYING DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE 
USED OR OPENED OR UNPACKED.
In consideration of the right to use the SOFTWARE, you agree to 
abide by the terms and conditions of this Agreement.
1. GRANT OF LICENSE:  Canon grants you the personal, non-
exclusive right to use the SOFTWARE only on a single computer. You 
shall need to obtain multiple licenses separately from Canon when 
you shall install the SOFTWARE on multiple computers.
You shall not assign, sublicense, se ll, rent, lease, loan, convey or 
transfer to any third party, or send or bring the SOFTWARE out of the 
country where you originally obtai n it to other countries without 
required authorization of applicable  governments, or copy, duplicate, 
translate or convert to  another programming language the 
SOFTWARE or accompanying document ation, except as expressly 
provided herein. 
Except as expressly permitted under t he applicable law, you shall not 
alter, modify, disassemble, decom pile or otherwise reverse engineer 
the SOFTWARE or accompanying documentation and you also shall 
not have any third party do so. 2. BACK-UP COPY:
 You may make one copy of the SOFTWARE 
solely for a back-up purpose or copy the SOFTWARE onto the 
permanent storage device (e.g. a hard disk) of your computer and 
retain the original for a back- up purpose. Except as expressly 
permitted under the applicable law, any other copying of the 
SOFTWARE is a violation of this  Agreement. You must reproduce and 
include the copyright notice on the back-up copy.
3. SUPPORT AND UPDATE:  Canon, Canon’s affiliate, their 
distributor or dealer is not respons ible for maintaining or helping you 
to use the SOFTWARE. No updates , fixes or support will be made 
available for the SOFTWARE.
4. LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY:  
Canon, Canon’s affiliate, their distributor or dealer will not guarantee 
uninterrupted service, or absence or  correction of errors. Therefore, 
the SOFTWARE is licensed on an “AS IS” basis without warranty of 
any kind. The diskette on which the SOFTWARE is recorded is 
warranted against defective material or workmanship under normal 
use for a period of ninety (90) days from the date you purchased the 
same as evidenced by a receipt or  otherwise. The limited warranty 
does not apply if the failure of the diskette resulted from accident, 
abuse or misapplication of the SO FTWARE and shall not extend to 
anyone other than the original user of the SOFTWARE.
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER 
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY 
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A 
PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE 
OR ACCOMPANYING DOCUMENTATION.
NEITHER CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR 
NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE 
INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR 
DAMAGE SUCH AS LOSS OF PROFITS, EXPENSE OR 
INCONVENIENCE, WHATSOEVER CAUSED BY OR ARISING OUT 
OF THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR 
THE USE THEREOF.
 
						

							
3
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER 
SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST 
ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING 
THAT THE SOFTWARE, ACCOMP ANYING DOCUMENTATION OR 
THE USE THEREOF INFRINGES  ANY INTELLECTUAL PROPERTY 
OF SUCH THIRD PARTY.
THE ABOVE IS CANON’S ENTIRE LIABILITY AND YOUR 
EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE 
AND ACCOMPANYING DOCUMENTATION.
5. TERM:  This Agreement is effective upon opening the sealed disk 
package and remains in effect until terminated. You may terminate 
this Agreement by destroying the SOFTWARE and any copy thereof. 
This Agreement will also terminate if you fail to comply with any of the 
terms of this Agreement. In addition to Canon enforcing its respective 
legal rights, you must then promptly destroy the SOFTWARE and any 
copy thereof.
6. U.S. GOVERNMENT RESTRICTED RIGHTS NOTICE:  The 
SOFTWARE is provided with RESTRICTED RIGHTS. Use, 
duplication or disclosure is subject to restrictions as set forth in either 
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer 
Software clause at DFARs 252.227-7013 or subparagraph (c) (1) and 
(2) of the Commercial Computer Software Restricted Rights Clause at 
FAR 52.227-19, as applicable.
7. SEVERABILITY:  In the event that provision of this Agreement is 
declared or found to be illegal by any  court or tribunal of competent 
jurisdiction, such provision shall be null and void with respect to the 
jurisdiction of that court or tribunal and all the remaining provisions of 
this Agreement shall remain in full force and effect. 8. ACKNOWLEDGEMENT:
 BY OPENING THE SEALED DISK 
PACKAGE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS 
AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY 
ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS 
AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT 
OF AGREEMENT BETWEEN YOU AND CANON CONCERNING 
THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL 
PROPOSALS OR PRIOR AGREEMENTS, VERBAL OR WRITTEN, 
AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND 
CANON RELATING TO THE SUBJECT MATTER HEREOF. NO 
AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE 
UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE 
OF CANON.
Should you have any ques tions concerning this Agreement, or if you 
desire to contact Canon for any reason, please write to Canon’s local 
affiliate.
 
						

							
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FCC REGULATIONS (For 120 V model)
Document Scanner, Model M11071
This device complies with Part 15 of the FCC Rules. Operation is 
subject to the following two conditions: (1) This device may not cause 
harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the 
limits for a Class B digital device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This 
equipment generates, uses, and can  radiate radio frequency energy 
and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there 
is no guarantee that interference will  not occur in a particular 
installation. If this equipment does cause harmful interference to radio 
or television reception, which can be determined by turning the 
equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures: 
– Reorient or relocate the receiving antenna. 
– Increase the separation between the equipment and receiver. 
– Connect the equipment into an outlet on a circuit different from that  to which the receiver is connected. 
– Consult the dealer or an experienced  radio/TV technician for help. 
Use of shielded cable is required to comply with class B limits in 
Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment unless 
otherwise specified in the manual. If  such changes or modifications 
should be made, you could be required to stop operation of the 
equipment. 
Canon U.S.A. Inc.
One Canon Plaza, Lake Success NY 11042, U.S.A.
Tel. No. (516)328-5000
RADIO INTERFERENCE REGULATIONS (For 120 V 
models)
This digital apparatus does not exc eed the Class B limits for radio 
noise emissions from digital apparatus  as set out in the interference-
causing equipment standard entitled “D igital Apparatus”, ICES-003 of 
the Industry Canada.
RÈGLEMENT SUR LE BROUILLAGE RADIOÉLECTRIQUE 
(For 120 V models)
Cet appareil numérique respecte les lim ites de bruits radioélectriques 
applicables aux appareils numériques  de Classe B prescrites dans la 
norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 
édictée par l’Industrie Canada.
International ENERGY STAR® Office Equipment Program
As an ENERGY STAR® Partner, CANON 
ELECTRONICS INC. has determined that this 
machine meets the ENERGY STAR
® Program 
guidelines for energy efficiency.
The International ENERGY STAR
® Office Equipment 
Program is an international program that promotes 
energy saving through the use of computers and other office 
equipment. The program backs the development and dissemination of 
products with functions that effectiv ely reduce energy consumption. It 
is an open system in which business proprietors can participate 
voluntarily. The targeted products are office equipment, such as 
computers, monitors, printers, fax, machine, copiers, and scanners. 
The standards and logos are uniform among participating nations.
European Union (and EEA) only.
This symbol indicates that this product is not to be disposed 
of with your household waste, according to the WEEE 
Directive (2002/96/EC) and your  national law. This product 
should be handed over to a designated collection point, 
e.g., on an authorized one-for- one basis when you buy a 
new similar product or to an authorized collection site for recycling 
waste electrical and electronic equipment (EEE). Improper handling of 
this type of waste could have a possible negative impact on the 
environment and human health due to potentially hazardous 
substances that are generally associated with EEE. At the same time, 
your cooperation in the correct dis posal of this product will contribute 
to the effective usage of natural resources. For more information 
about where you can drop off your  waste equipment for recycling, 
please contact your local city office, waste authority, approved WEEE 
scheme or your household waste disposal service. For more 
information regarding return and recycling of WEEE products, please 
visit www.canon-europe.com/environment
.
(EEA: Norway, Iceland and Liechtenstein)
 
						

							
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Für EMVG
Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und 
Gewerbebereich sowie in Kleinbetrieben vorgesehen.
Für 3. GPSGV
“Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste 
Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 
7779”
Model Names
The following names may be provided for the safety regulations in 
each sales region of the Document Scanner.
DR-2020U: Model M11071
Trademarks
 Canon and the Canon logo are registered trademarks, of Canon Inc.  in the United States and may also be trademarks or registered 
trademarks in other countries.
 imageFORMULA is a trademark of CANON ELECTRONICS INC.
 Microsoft, Windows, and Windows Vista are registered trademarks  or trademarks of Microsoft Corporation in the United States and 
other countries.
 Adobe, Acrobat, and Adobe Reader are registered trademarks or  trademarks of Adobe Systems Incorporated in the United States and 
other countries.
 ISIS is a trademark of EMC Corporation in the United States.
 Other product and company names  herein are, or may be, the 
trademarks of their respective owners.
Copyright
Copyright 2009 by CANON ELECTRONICS INC. All rights reserved.
No part of this publication may be  reproduced or transmitted in any 
form or by any means, electronic or mechanical, including 
photocopying and recording, or by any information storage or retrieval 
system without the prior written permission of CANON 
ELECTRONICS INC.
Disclaimers
The information in this document is subject to change without notice.
CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY 
KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR 
IMPLIED, EXPECT AS PROVIDED HEREIN, INCLUDING WITHOUT 
LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, 
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE 
OF USE OR NON-INFRINGEMENT. CANON ELECTRONICS INC. 
SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR 
CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR 
EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.
CANON ELECTRONICS INC. IS NOT LIABLE FOR THE STORAGE 
AND HANDLING OF DOCUMENTS SCANNED WITH THIS 
PRODUCT, OR THE STORAGE AND HANDLING OF THE 
RESULTING SCANNED IMAGE DATA.
IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED 
DOCUMENTS, YOU ARE RESPONSIBLE FOR INSPECTING THE 
SCANNED IMAGES AND VERIFYING THAT THE DATA IS INTACT.
THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC. 
UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE 
OF THE PRODUCT COVERED BY THE WARRANTY.
 Hg  LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND 
MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, 
STATE OR FEDERAL LAWS.
 
						

							
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Preface
Thank you for purchasing the Canon Document Scanner 
imageFORMULA DR-2020U.
Please read this manual thoroughly before using the scanner to 
familiarize yourself with its capabilities, and to make the most of its 
many functions. After reading this manual, store them in a safe place 
for future reference.
Manuals for the Scanner
The documentation for the scanner cons ists of the Reference Guide, 
which is supplied with the scanner, and the User Manual (this manual) 
and CapturePerfect 3.0 Operation Guide, which are provided in 
electronic form and are registered in the Canon DR-2020U menu 
during software installation.
● Reference Guide
This describes setup procedures  and basic operations for the 
scanner.
● User Manual (This Manual)
This describes how to use the scanner.
● CapturePerfect 3.0 Operation Guide (electronic manual)
This is the operation guide for CapturePerfect 3.0, the Canon 
document scanner application program.
Hint
• The User Manual and CapturePerfect 3.0 document files are  installed in the following locations during software installation. User Manual
CapturePerfect 3.0 Operation Guide
 
						

							
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Symbols Used in This Manual
The following symbols are used in this manual to explain procedures, 
restrictions, handling precautions, and instructions that should be 
observed for safety.
WARNING
Indicates a warning concerning operations that may lead to death 
or injury to persons if not performed correctly. To use the scanner 
safely, always pay attention to these warnings.
CAUTION
Indicates a caution concerning operations that may lead to injury to 
persons, or damage to property if not performed correctly. To use 
the scanner safely, always pay attention to these cautions.
IMPORTANT
Indicates operational requirements and restrictions. Be sure to 
read these items carefully to operate the scanner correctly, and 
avoid damaging the scanner.
Hint
Indicates a clarification of an operation, or contains additional 
explanations for a procedure. Reading these notes is highly 
recommended.
How This Manual is Organized
This manual consists of the following contents.
■Before Using the Scanner
Provides safety instructions  and describes scanner features and 
the names and functions of parts.
■ Handling Documents
Describes supported document types and how to load these 
documents.
■Scanning
Describes how to scan using the supplied software and how to 
configure scanner driver settings.
■Maintenance
Describes routine cleaning  procedures and troubleshooting.
■Appendix
Provides specifications and other information.
 
						

							
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Table of Contents
Preface ................................................................................. 6
Symbols Used in This Manual .....................................................  7
How This Manual is Organized ...................................................  7
Before Using the Scanner ...................................... 10
Important Safety Instructions .....................................  10
Installation Location ..................................................................  10
Power Supply ............................................................................  11
Moving the Scanner ..................................................................  12
Handling ....................................................................................  12
Disposal ....................................................................................  13
Features ........................................................................  14
Multiple Methods for Document Feeding .............................  14
Easy Scanning with Job Functions ......................................  14
Wide Range of Black and White and Full Color Scanning ...  14
Prescan Function .................................................................  14
Energy Efficient Design ........................................................  14
Variety of Image Processing Options ...................................  14
Installation Requirements ...........................................  16
Operating System ................................................................  16
Computer Specifications ......................................................  16
Application Software ............................................................  16
Names and Functions of Parts ...................................  17
Front .....................................................................................  17
Operation Panel ...................................................................  18
Rear .....................................................................................  19
Handling Documents .............................................. 20
Feeding Methods .........................................................  20
Precautions for Using the Feeder ........................................  20
Documents That Cannot Be Scanned with the Feeder ........  21
Placing Documents into the Feeder ...........................  22
Documents That Contain Differently-Sized Pages ...............  22
When the Scanner Is in the Sleep Mode..............................  22
Placing Documents on the Flatbed ............................  23
When the Scanner Is in Sleep Mode....................................  23
Placing Cards into the Business Card Feeder ..........  24
When the Scanner Is in Sleep Mode....................................  24
Scanning .................................................................  25
Supplied Software ........................................................  25
Scanning with CaptureOnTouch.................................  26
CaptureOnTouch Features........................................................  26Outputs Methods ..................................................................  28
Starting CaptureOnTouch .........................................................  28 Quitting CaptureOnTouch ....................................................  28
Restarting CaptureOnTouch ................................................  28
Scanner Settings .......................................................................  29 Basic Scanner Settings ........................................................  29
Scanning with the START Button ..............................................  30
Scanning with the Job Buttons ..................................................  34
Scanning with the User Defined Job Buttons ............................  35 Registering/Editing Jobs.......................................................  35
E-Mail Settings .....................................................................  37
Scanning with the Registered Jobs ......................................  39
Other Methods for Scanning .....................................................  40
Scanning from the Taskbar Menu ........................................  40
Scanning from the Main Screen ...........................................  40
Scanning with CapturePerfect 3.0 ..............................  41
Scanning with CapturePerfect ...................................................  41Scan Batch to File ................................................................  41
Scan Batch to Printer ...........................................................  41
Scan Batch to Mail ...............................................................  41
Scan Page ............................................................................  41
Scan Job ..............................................................................  41
Scan to Presentation ............................................................  42
Basic Scanning Procedure ........................................................  42
Registering Jobs and Scanning............................................  45
Configuring the ISIS/TWAIN Driver.............................  48
Driver Layout and Features .......................................................  48[Basic] Tab ...........................................................................  48
Saving Settings ....................................................................  48
[Brightness] Tab ...................................................................  49
[Image processing] Tab ........................................................  49
[Others] Tab .........................................................................  49
Basic Condition Settings ...........................................................  50 Specifying the Basic Conditions for Scanning ......................  50
Scanning Custom Page Sizes ..............................................  51
Specifying the Scanning Area ..............................................  51
 
						

							
9
Configuring the Scanner Settings ........................................  52
Before Using Adobe Acrobat 9.0..........................................  55
Mode-Dependent Function Limitations ................................  57
Scanner Operation Settings ......................................................  58 Opening the Scanner Properties Screen .............................  58
Scanner Property Settings ...................................................  59
Maintenance ............................................................ 60
Routine Cleaning .........................................................  60
Cleaning the Scanner ................................................................  60
Cleaning the Feed Path ............................................................  60
Cleaning the Scanning Glass and Pressure Board ...................  60
Cleaning the Roller Unit and Separation Pad ...........................  61Removing the Roller Unit and Separation Pad ....................  61
Attaching the Roller Unit and Separation Pad......................  62
Troubleshooting...........................................................  64
Common Problems and Solutions .............................................  64
Software Troubleshooting .........................................................  66If scanning is too slow ..........................................................  66
If scanned image files cannot be opened in an application..  66
If CapturePerfect cannot open some PDF files ....................  66
Q & A (Useful tips) ....................................................................  66
Paper Jams ..........................................................................  68
Uninstalling the Software ............................................  70
Uninstalling the ISIS/TWAIN Driver ...........................................  70
Appendix .................................................................. 72
Specifications...............................................................  72
Scanner ................................................................................  72
AC Adapter...........................................................................  72
Replacement Parts.......................................................  73
External Dimensions ...................................................  74
Index............................................................................... 75
 
						

							
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Before Using the Scanner
Important Safety Instructions
To ensure the safe operation of this scanner, be sure to read the 
safety warnings and precautions described below.
Installation Location
The performance of this scanner is affected by the environment in which it 
is installed. Make sure that the location where the scanner is installed 
meets the following environmental requirements.
●Provide adequate space around the 
scanner for operation, 
maintenance, and ventilation.
● Avoid installing the scanner in 
direct sunlight. If this is 
unavoidable, use curtains to shade 
the scanner.
● Avoid locations with excessive 
dust.4.3 (110 mm) or more
●Avoid warm or humid locations, 
such as in the vicinity of a water 
faucet, water heater, or humidifier, 
and avoid locations where the 
fumes from ammonia, paint thinner, 
or other volatile chemicals may be 
present.
● Avoid locations that are unstable or 
subject to vibration.
● Avoid exposing the scanner to rapid 
changes in temperatur e. If the room 
in which the scanner is installed is 
cold but rapidly heated, water 
droplets (condensation) may form 
inside the scanner. This may result 
in a noticeable degradation in 
scanning quality. The following 
conditions are recommended for 
optimal scanning quality:
Room temperature: 50°F to 90.5°F 
(10°C to 32.5°C)
Humidity: 20% to 80% RH
● Avoid installing the scanner near 
equipment that generates a 
magnetic field (e.g., speakers, 
televisions, or radios).
AMMONIA