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Canon network camera VBC50Fi User Manual

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    7-3
    Appendix
    Troubleshooting
    I forgot the password.
    ●All factory defaults settings can be restored by using the Reset switch \
    ( → P.7-22).  The
    default administration password is “VB-C50i”. The VB-C50FSi/VB-C50\
    Fi’s settings will
    need to be made again, since all network settings such as the IP address\
    es and subnet
    masks are also restored to the factory defaults. Saved web page data is \
    also deleted.
    I can’t control the camera.
    ● Check to see if the camera zoom position is restricted to a preset ( → P.3-13).
    Note
    If you have a problem, consult the ReadMe also. The ReadMe file may cont\
    ain
    important information not included in this manual. Be sure to read the f\
    ile.
    The viewer is disconnected
    ●Check that the network or PC you are using is working properly.
    ● Reboot the PC and try connecting again.
    I cannot record pictures or audio.
    ●The amount of data that can be recorded depends on the setting. Delete re\
    corded files
    that are no longer needed ( → P.3-28).
    ● Check that the camera is on and the cable has been connected properly.
    ● The audio recording function is available with a particular model of the\
     VB-C50FSi ( →
    P.iii).
    I cannot play back audio.
    ● The audio file settings may be incorrect. Specify the settings again ( → P.4-57).
    There are many recorded pictures than configured.
    ●If you set the recording interval of Motion Detection settings ( → P.4-43) longer than that
    of External Device Input settings ( → P.4-51), the number of motion-triggered pictures
    may be larger than configured.
    Configure the same value to both of the two items.
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    7-4
    Message
    Explanation
    Response
    ● A007 View restriction setting error (warning)
    inconsistent view restriction for camera[1]
    The view restriction settings are corrupted. The camera control functions 
    on the affected camera cannot be used.Restore the factory default settings or reset the view restrictions.
    Log Messages
    Classification crit
    errFault Severity
    Critical fault at the software level (stops task operation)
    Fault involving a malfunction (operation interrupted)
    Level Error
    Error
    warning notice
    infoFault not involving malfunction
    Fault outside the system
    Information on correct operationW arning
    W arning
    Information
    Message
    Explanation
    ● A001 Camera server startup failure (crit)
    no %1 installed
    Capture and initialization of protocols has failed, and the camera serve\
    r 
    has failed to start.
    %1sources | protocols
    Response
    If rebooting does not solve this problem, there is a malfunction. Contac\
    t an 
    authorized Canon service representative.
    Message
    ● A002 Protocol initialization failure (err)
    %1 protocol not installed
    %1Protocol type (LS/C | LS/D | LS/H)
    Explanation
    Initialization of WebView has failed. The setting information may be corrupted.
    ResponseCorrect the settings or return to factory-shipped settings.
    ■  Camera Server-related Log Messages
    The VB-C50FSi/VB-C50Fi Log Messages
    The Syslog log messages are classified into the following 5 categories. \
    Classification details are
    dealt with in the UNIX syslog.
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    7-5
    Appendix
    Log Messages
    Message
    Explanation
    Response
    ● A008 Compatibility error in the view restrictions settings (warning)
    unacceptable view restriction for camera[1]
    Set appropriate values for the view restrictions.
    Even in the telephoto field of view, the view restriction settings cannot be 
    satisfied in the horizontal or vertical direction. When this occurs, the\
     zoom 
    setting is fixed at the telephoto field of view, and camera head control is 
    prohibited in directions that do not satisfy the permitted field of view\
     restrictions.
    Message 
    Explanation
    ● A010 Camera control driver start and stop (info)
    %1 driver for camera[1] %2
    The camera control device was detected and the driver started up, or a 
    camera control device error was detected and the driver stopped.
    %1Camera type (Canon VB-C50FSi | Canon VB-C50Fi)
    %2started | stopped
    Message
    Explanation
    ● A011 Camera control device error (warning)
    %1[1] malfunction (%2)
    Camera control device I/O error.
    %1Camera type (Canon VB-C50FSi | Canon VB-C50Fi)
    %2Error (read | write | timeout | ...)
    Response
    There is a malfunction if it occurs repeatedly. Contact an authorized Canon
    service representative.
    Message
    Explanation
    ● A012 WebView Livescope client start and stop (info)
    %1@%2 %3
    Connection and disconnection of TCP version WebView client (LS/D) and 
    HTTP version WebView client (LS/H) excluding still images.
    %1Client type (LS/D | LS/H)
    %2Client host IP address
    %3connected | closed
    Message
    Explanation
    ● A014 Access prohibited due to host restriction (notice)
    LS@%1 access denied
    Access from the client was denied due to host restrictions. 
    %1Client host IP address
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    7-6
    Message
    Explanation
    ● A023 Detection in change of point of contact (err)
    a %1 detected at In%2
    %1point of contact device input change (front-edge | rear-edge | pulse | \
    notch)
    %2Point of contact input terminal number (1 to 2)
    A  change was detected at point of contact device terminal In1 or In2.  
    front-edge denotes OFF  → ON, rear-edge denotes ON  → OFF, pulse 
    denotes OFF  → ON  → OFF, and notch denotes ON  → OFF  → ON. pulse 
    and notch are brief (10-20 milliseconds) ON and OFF periods detected 
    during OFF and ON states respectively.
    Message
    Explanation Response
    ● A022 Applet archive load failure (warning)
    archive/%1 not found
    Applet archive file does not exist or is corrupted.
    Copy the missing (or damaged) file in the /archive applet from the C\
    D-ROM 
    and reboot. 
    %1Applet archive name (glimpse.cab | glimpse.zip | lvapplet.cab | lvapple\
    t.zip | 
    imagemap.gif | digits.gif)
    Log Messages
    Message
    Explanation
    ● A015 WebView Administrator Viewer start (info)
    %1@%2 privilege granted
    The WebView Administrator Viewer has started operation.
    %1T ype of clients (LS/C | LS/D)
    %2Client host IP address
    Message
    %3
    ●A016 Amount of transmitted video data (info)
    %1@%2 %3 frames / %4 bytes in %5 seconds
    Number of frames
    %1Client type (LS/D | LS/H)
    %2Client host IP address
    Explanation
    This shows the results of video transmission for a video transmission cl\
    ient.
    %4Number of bytes
    %5V ideo transmission time
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    7-7
    Appendix
    Log Messages
    Message
    ●A050 Access permission when restricting user access (info)
    user %1 access granted
    Explanation
    During user access restriction, access has been granted to a specified u\
    ser. 
    This message is output for both TCP version clients and HTTP version clients.
    %1User name
    Message
    ● A101 User specification abnormality when restricting user access (notice)
    user %1 not found
    Explanation
    During user access restriction, an unknown user has been specified. This 
    message is not output for HTTP version clients (the H043 message is output).
    %1User name
    Message
    ● A102 Password mismatch when restricting user access (notice)
    user %1 password mismatch
    Explanation
    During user access restriction, the wrong password has been specified. This 
    message is not output for HTTP version clients (the H044 message is output).
    %1User name
    Message
    Explanation
        Detection of motion (err)
    motion %1
    Detection of motion started or stopped.
    %1Motion (detected | appeared | disappeared | stopped)
    ■  Audio Server-related Log Messages
    Message
    ● B001 Audio server startup and shut down (info)
    %1 wvaudio
    Explanation
    The audio server has started/shut down.
    %1starting | shutdown
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    7-8
    Log Messages
    Message
    ●B102 Client connection denied (notice)
    %1 request denied[%2]
    %1Client host IP address
    %2Denial type (41 | 42 | ...)
    Explanation
    Response
    Client connection denied by authentication error (41), timeout (42), lack of 
    resources (43), audio file error (44), non-corresponding codec speci\
    fication 
    (45) non-corresponding stream specification (46), user level restriction 
    (47), host restriction (48), client number restriction (49), operating mode 
    (4a) and file number (50).
    41: Check user name and password at connection or user list. 42: Check 
    the service time. 43: Reconnect or restart. 44: Check audio file registration 
    45 to 47: Use corresponding client software. 48: Check the host access 
    restriction setting. 49: Check the maximum number of clients setting. 4a: 
    Check that the Use Audio Server setting is enabled. 50: Check the 
    specified file number.
    Message
    ● B012 Audio client disconnected (info)
    [%1] %2 closed [%3]
    %2
    Client host IP address
    %3
    Disconnection type (active | passive | timeout | senderr)
    Explanation
    Disconnection with the audio client.
    %1Client type (send | recv)
    Message
    ● B101 Received unusual request (notice )
    %1 unusual request[%2]
    %2
    Abnormality type (400 | 404 | ...)
    Explanation
    Request denied by command error (400) or parameter error (404).
    %1Client host IP address
    Message
    ● B011 Audio client connected (info)
    [%1] %2 connected n=%3
    %2
    Client host IP address
    %3
    To tal number of clients
    Explanation
    The audio client has connected.
    %1Client type (send | recv)
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    7-9
    Appendix
    Log Messages
    Message
    ●B103 Client access forced disconnection (notice)
    %1 access denied[%2]
    Explanation
    %1Client host IP address
    %2Denial type (41 | 42 | ...) There was a forced disconnection because access was forbidden since 
    settings have been changed, although the access had been permitted at 
    first (the same denial type as B102).
    Message
    ● B111 Audio file error (notice)
    [%1] file not found [%2]
    %2
    File number
    Explanation
    There is no audio file registered.
    Response
    Check audio file registration.
    %1Command (play)
    Message
    ● B201 File operation error (warning)
    [%1] io error
    Explanation
    Fa iled to operate the file.
    Response
    Reboot if it occurs repeatedly.
    %1Command (play)
    Message
    ● B202 Suspension due to resource shortage (warning)
    [%1] resource shortage
    Explanation
    Stopped the operation because of temporary scarcity of internal resources.
    Response
    Reboot if it occurs repeatedly.
    %1Command (play | stop)
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    7-10
    Log Messages
    Message
    ●B401 Audio device initialization failed (crit)
    audio device initialization error[%1]
    %1Error number
    Response
    If rebooting does not solve this problem, there is a malfunction. Contac\
    t an 
    authorized Canon service representative.
    Explanation
    Initialization of the audio device has failed. The audio server will shut down.
    Message
    ●
    B302 Reception audio device error (err)
    cannot use audio device for rx[%1:%2]
    %2
    Error number
    Explanation
    Response
    An error in the audio device has been detected. Only the audio server wi\
    ll 
    restart.
    If not restored automatically, contact an authorized Canon service 
    representative.
    %1Error processing (open1 | open2  | ioctl | write)
    Message
    ● B402 Audio server initialization failure (crit)
    wvaudio initialization error[%1]
    %1Error number
    Response
    If rebooting does not solve this problem, there is a malfunction. Contac\
    t an 
    authorized Canon service representative.
    Explanation
    Initialization of the audio server has failed. The audio server will shut down.
    Message
    ●
    B301 Transmission audio device error
    cannot use audio device for tx[%1:%2]
    %2
    Error number
    Explanation
    Response
    An error in the audio device has been detected. Only the audio server will 
    restart.
    If not restored automatically, contact an authorized Canon service 
    representative.
    %1Error processing (open | ld | buff | read)
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    7-11
    Appendix
    Message
    Explanation
    ● S005 System settings changed (info)
    System settings updated
    The VB software settings were modified without a reboot. 
    Message %1
    %2
    %3
    ●H043 User not found (notice)
    HTTPD: %1: user %2 not found: %3
    Client host IP address
    User name
    URL
    Explanation
    Y ou have specified an unknown user in user authentication. 
    Message
    %1
    ●S004 System start and stop (info)
    %1 webview
    starting and stopping
    Explanation
    Starting and stopping of the video server (webview). 
    Message %1
    ●S028 POP authentication failure (warning)
    POP Authentication  failed
    POP Authentication failed during mail transmission.
    Message %1
    %2
    %3
    ●H044 Password mismatch (notice)
    HTTPD: %1: user %2: password mismatch: %3
    Client host IP address
    User name
    URL
    Explanation
    Y ou have specified a mistaken password in user authentication. 
    ■  System-related Log Messages
    Log Messages
    Message
    ● B403 Settings change failure (crit)
    cannot set config[%1]
    %1Error number
    Response
    If rebooting does not solve this problem, there is a malfunction. Contac\
    t an 
    authorized Canon service representative.
    Explanation
    Renewal of the setting values has failed. The audio server will shut down.
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    7-12
    Fault Severity
    Fault which affects task execution
    Fault which does not affect task execution
    Level
    Error
    Wa rning
    Information on correct operationInformation
    The VBCollector Log Messages
    The VBCollector log messages are classified into the following 3 categor\
    ies.
    Log Messages
    ■  Log messages output by Task Scheduler Service
    ● S100 (info)
    Message VBCollector Task Scheduler Service has started.
    ●S101 (info)
    Message VBCollector Task Scheduler Service has stopped.
    ●S102 (err)
    Message Stops the VBCollector Task Scheduler Service because the year of 2038
    has arrived.
    ●S104 (err)
    Message Failed to start the VBCollector Task Scheduler Service.
    ●S001 (err)
    Message Execution failure: Failed to get task information.
    ●S002 (err)
    Message Execution failure: Another task has already accessed the same server.
    ●S003 (err)
    Message Execution failure: The number of tasks concurrently executable is beyond\
    the limit.
    ●S005 (err)
    Message Execution failure: Failed to execute the task.
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