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Canon network camera VBH43 User Manual

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    							Camera Maintenance
    5
    61
    You can use backup files created with this tool to restore camera setting values. You can restore camera settings to the 
    point in time a backup was made, or  migrate settings to other cameras.
    A message appears to disp lay precautions on restoring the setting values.
    The [Restore Settings] dialog box appears.
    Click [Browse] and specify the save location and file name for the backup file in t he dialog box that appears.
    Note
    You can copy and paste the path of the [File Name]. Copy the target by pressing the Ctrl+C keys, and paste by selecting the 
    destination row and pressing the Ctrl+V keys. You can select mult iple copy destinations by holding the Ctrl key while clicking.
    Restoring Settings
    Important
     Do not disconnect a network cable or turn off the power of a camera during the restore process. Doing so may cause a camera to  
    malfunction.
     Do not launch this tool on multiple computers and then perform  a restore simultaneously from multiple computers. Doing so may cause 
    a camera to malfunction.
     Restore cameras while there is no connection to them. If, for ex ample, a camera’s Viewer or Admin Tools is open, close it.
     Only files saved as backups using [Back Up Settings] (P. 59) of this tool and [Setting Page] > [Back up/Restore] on camera can be  restored. A camera cannot be restored  with a backup file that has been edited or manipulated.
     During the restoration process, the camera will  restart, temporarily interrupting all connections.
    1In the camera list, select the cameras for restoring settings.
    2Click   on the toolbar.
    Alternatively you can  select [Maintenance] > [Restore Settings].
    3Carefully read the message and then click [Yes] to continue the procedure.
    4Specify the backup file with the saved restore settings. 
    						
    							62
    [Admin Account] cannot be set for some camera models.
    [Restore all information.] cannot be set for some camera models.
    Note
    [Encryption Password] can be entered when backing up/restoring for some camera models. Only alphanumeric characters, 
    symbols, and spaces can be used for a password.
    The password set here will be required to  restore data using the encrypted backup data.
    A confirmation message for restoring the setting values appears.
    Restoring of the camera setting values begins.
    A progress bar is displayed in the [Message] field while  restoring. If you are performing restoration, and the 
    restoration fails for some cameras, the message is disp layed. Confirm the message displayed in the [Message] 
    field.
    Note
    You can stop the restore process part way through by clicking [Stop]. In that case, the restore will only be stopped for those 
    cameras waiting for the process to be performed.
    5To restore the administrator account, select [Restore] from the [Admin Account] pull-down list.
    Important
    If an Admin Account restore is performed, the password setting w hen the backup file was created will be restored. Be sure to 
    verify the administrator password fo r when the backup file was created.
    6To restore all the camera settings, select [Restore] from the [Restore all information.] pull-down list.
    Important
    If you have selected [Restore all inform ation.], IP addresses, network settings,  and SSL/IPsec secure communication information  
    will also be restored. This may result in duplicated camera  IP addresses after the restore is complete. Please beware when 
    executing this operation.
    7Click [Start].
    8Click [Yes]. 
    						
    							Camera Maintenance
    5
    63
    You can mount and unmount memory cards inserted in cameras, and acquire information from the memory cards. You can 
    also unmount memory cards in multiple cameras at the same  time when, for example, turning the power of the cameras off 
    or removing the memory cards.
    The [Memory Card Operations] dialog box appears.
    Click one of the following buttons to perform an operat ion. The operation being performed is displayed in the 
    [Message] field. If you are performing an operation,  and the operation fails for some cameras, the message is 
    displayed. Co nfirm the message displaye d in the [Message] field.
    [Mount]
    Mounts the memory cards of the selected cameras.
    [Unmount]
    Unmounts the memory cards of the selected cameras.
    Note
    If you click [Unmount] when a memory card is not inserted, [Unm ounted] appears in the message box for some camera models.
    [Acquire Information]
    Acquires the information of the mounted me mory cards and displays it in the list.
    The [Can Save] or [Cannot Save] display for the recordin g types ([Recording-Mode Stream], [Upload], [Event], 
    [Timer], [Manual], [ONVIF]) indicates whether or not the regulation number of recordable images has been 
    exceeded for each type of video recording.
    Mounting/Unmounting Memory Cards
    1
    Select the cameras for performi ng the memory card operation.
    2Click   on the toolbar.
    Alternatively you can select [Maint enance] > [Memory Card Operations].
    3Perform the memory card operation. 
    						
    							64
    You can batch restart multiple cameras.A dialog box appears for confirming whet her to restart the selected cameras.
    The cameras restart.
    Note
    Even after a camera is restarted, [Connection Status] may still not change to [Connectable]. Click   (Update Camera 
    Information) to update camera information.
    Restarting the Camera 1
    In the camera list, select  the cameras to restart.
    2Select [Maintenance] > [Restart Camera].
    3Click [Yes]. 
    						
    							Camera Maintenance
    5
    65
    You can batch restore default settings to multiple cameras.
    [Initial Settings (exclud ing Network Settings)]
    All user settings except the following items will be er ased and restored to the factory default settings.
     Administrator account
     Network settings
     Time zone
     Certificate
     Secret key
    [Initial Settings (including Network Settings)]
    Initialize data including the above settings.
    Connection to camera is disabled because the administra tor account is initialized as well. Use this tool to 
    configure the initial settings.
    Note
    [Initial Settings (including Network Settings) ] cannot be selected for some camera models.
    A dialog box confirming whether you want to restore the initial settings of the sel ected cameras is displayed.
    The initial settings selected in step 2  are restored after restarting the cameras.
    Restoring the Camera to the Initial Settings
    Important
     Never turn the power of a camera off during the process to restore the default settings. If the power is turned off, the camer a may no 
    longer operate normally.
     The process to restore the default settings cannot be stopped.
     You should back up the current settings before restoring the default settings (P. 59).
    1In the camera list, select the came ras to restore to default settings.
    2Select [Maintenance] > [Restore th e camera to the initial settings].
    3Click [Yes]. 
    						
    							66
    The operation logs recorded in a camera unit or memory card can be downloaded and saved as a text file.
    The [Browse For Folder] dialog box is displayed.
    The message [The log file has been save d. Open the folder?] is displayed.
    The following sub folder is created in  the destination folder you selected.
    log\YYYYMMDDHHMMSS
    The downloaded file is saved with the following file name.
    MAC address (XX-XX-XX-XX-XX-X X)_category_serial number.txt
    Category
    B:Camera Internal Memory
    C:Memory Card
    Note
    The memory card log is not retrieve d if the memory card is unmounted.
    Downloading Logs
    1
    In the camera list, select t he cameras to download logs.
    2Click [Maintenance] > [Download Log].
    3Select the folder to save the log to, and select [OK].
    4Click [Yes] or [No]. 
    						
    							Chapter
     
    Troubleshooting
    This chapter covers message lists and troubleshooting. 
    						
    							68
    Three types of messages are displayed in this tool.
     Information messages (information display level messages)
     Warning messages (messages urging caution)
     Error messages (message indicating errors)
    When warning messages and error messages  appear, take the corresponding measures as described in the following 
    tables.
    Warning Messages
    Lists of Messages
    MessageDescription
    The specified backup file is invalid or broken. This message is displayed in the following cases. Specify a correct 
    backup file.
     You have specified a file which is not a backup file.
     You have specified a backup file in a different format.
     The backup file has been revised.
    If a backup file created with this t ool is modified, it will no longer be 
    able to be restored properly. If  a backup file has been modified, 
    create it again.
    The specified backup file cannot be restored because it is 
    incompatible with the specified camera. The model of the restore destination does not match the model for 
    which the backup file was created. Specify a backup file for a 
    model that is the same as the camera to be restored.
    If you try to restore a new model 
    using a backup file of an older 
    model, or in the reverse case, the format of the backup file can vary 
    by models. In this case, as the file cannot be recognized as a 
    backup file, you will see a message  “The specified backup file is 
    invalid or broken.” instead of this message.
    The specified backup file cannot be found. A file that does not exist is specified as the backup file in the 
    restore dialog box. Check the file name and save location of the 
    backup file.
    The firmware file format is invalid or the  file is corrupt.The firmware of a different model is specified. Specify the correct 
    firmware file.
    The firmware cannot be updated with a modified firmware file. If the 
    firmware file is corrupted, download it again.
    The firmware could not be updated, because the file is the same as 
    the firmware on the camera or it is an older version. You cannot update to a firmware of the same version as the current 
    one or of an older version. Check the version of the firmware.
    The firmware file is not for use with this camera. The model name of the firmware file and the model name of the 
    camera do not match. Check the combination of the camera in the 
    camera list and the target model of the firmware file. If both models 
    do not match, the firmware cannot be updated.
    Memory Card Not Inserted. A memory card operation (mount, unmount, or acquire information) 
    was executed while a memory card was not inserted in the camera. 
    Insert a memory card in the camera.
    Could not connect to the camera. A camera that cannot be connected to was selected, and an 
    operation that communicates with the camera was performed. 
    Check the connection with the camera.
    Could not connect to camera. Please verify that the IP address, 
    port number, user name, and password are correct. The connection to the camera failed when trying to change the 
    camera settings using [Basic Camera Settings], [Advanced 
    Camera Settings], or [Set from file]. Or the connection to the 
    camera failed when trying to add cameras to the camera list using 
    [Add Camera]. Specify the IPv4 address and port number, user 
    name and password correctly. 
    						
    							Troubleshooting
    6
    69
     Install the firmware to the camera as directed in the entered camera information. Be sure to  check the details of the camera 
    information before installation.
     This tool overwrites the Flas h ROM. If the upgrade completes 
    unsuccessfully, the camera may  not operate properly. Take 
    particular care when you proceed  with the upgrade process.
     Do not unplug the LAN cable or turn off the camera during  installation.
     All settings of the cameras for wh ich you ticked “Revert to Initial 
    Settings” will be restored to  the factory default settings except 
    the network and date configuration. This message is always displayed when a firmware update is 
    executed. Check the details of the message. If you click [Yes], the 
    firmware update will start.
    Update the firmware?
    The update takes a while. Do not turn off the power during the 
    update.
    The format of the value is invalid. This is a message displayed when the input value is invalid even 
    though the format is fixed, like the IP address specified in the 
    [Basic Camera Settings]. Make sure the input values are in the 
    correct format.
    Cannot add camera. Maximum number of cameras reached. You are trying to add a new camera when 64 cameras exist in the 
    camera list. Cancel adding a new camera, or delete camera(s) 
    from the camera list so that the number of cameras will be 64 or 
    less after addition.
    User authentication failed. Incorrect authentication information (administrator name and 
    administrator password) was entered. Enter the correct 
    authentication information.
    Not found. When you click [View] in [Advanced Camera Settings], the input 
    setting items are searched. If a relevant setting item cannot be 
    found, this message will be displayed. Make sure the name of 
    setting items are correct.
    Invalid file. The file contents specified in [Set from file], [Advanced Camera 
    Settings] or [Mobile Camera Viewer Update] are invalid. Make sure 
    that the file contents are written in the correct format.
    Please enter the file name. You have not specified the file to be loaded when selecting [Set 
    from file], [Advanced Camera Se ttings], updating firmware or 
    restoring from backup file. Specify a file and try the operation 
    again.
    A camera with this IP address has already been registered. Do you 
    want to update the camera information? The camera with the IPv4 address specified in [Add Camera] 
    already exists in the camera list. Cl
    ick [Yes] to update the relevant 
    camera information, or click [No] not to update it.
    The specified firmware file cannot be found. The specified firmware file could not be found. Check that the 
    firmware file exists in the specified folder and then specify the 
    correct save location folder and file name.
    Failed to create a backup file under the specified path. A nonexistent folder name or file name has been specified as the 
    save location folder of the backup file. Specify the correct save 
    location folder and file name.
    Please enter the port number. (80, 1024-65535) The port number has not been specified in [Add Camera] or 
    [Camera Authentication]. Or a numerical value other than 80, 443, 
    or 1024 – 65535 has been specified. Specify a correct port 
    number.
    Please enter the port number. (443, 1024-65535)
    The file name is duplicated.
    When backing up setting values, the same backup file name is 
    specified for multiple cameras. Pl ease specify a different file name.
    Operation failed camera(s) ex ist. Please recheck your recent 
    operations. Changed settings could not be applied to some cameras. Please 
    recheck [Recent Operations
    ] in the camera list.
    Please enter the camera speci fication file name. A camera specification file has not been specified even though 
    [Enable camera specification file] has been selected in the 
    [Environmental Settings]. Please ent er the camera specification file 
    name.
    MessageDescription 
    						
    							70
    The specified path  is 
    unavailable.[Enable camera specification file] has been selected in the 
    [Environmental Settings] and an invalid drive or folder was 
    specified as the camera specification file’s save location. Please 
    re-specify the camera specifi
    cation file save location.
    Unable to write to the specified folder:  . [Enable camera specification file] was selected in the 
    [Environmental Settings], however  an invalid folder was specified 
    as the camera specification file’s  save location. Please re-specify 
    the camera specification file save location.
    File does not exist. The file specified in [Set from file] does not exist. Make sure a valid 
    file is specified.
    The IPv4 address is already in  use or no configurable IPv4 
    addresses are available.
    Check the camera list and Basic Camera Settings. The IPv4 address specified
     in [Basic Camera Settings] or [Set from 
    file] is already in use by a camera in the camera list. Review the 
    specification of IPv4 address.
    The IPv4 address is already in  use or no configurable IPv4 
    addresses are available.
    Check the camera list and Set from file.
    The camera(s) with the following IP address has already been 
    added to the trusted sites.
     When executing [Maintenance] > [Add to Trusted Sites], you are 
    trying to register an address that is already registered with the 
    trusted sites. Recheck the a
    ddress to be registered.
    A camera that requires registration of administrator account was 
    found.
    Please register with Camera Settings > Register Administrator 
    Account. This is a message displayed when a camera with no registered 
    administrator account is included in
     the search result of [Search 
    Cameras]. Register an administrator account for the relevant 
    camera.
    The camera contained in the file with the following IP address 
    could not be added. Please check the contents of the file.
     When you tried to add cameras by se
    lecting [File] > [Open] to load 
    a file including only IPv4 addresses (P. 47), connection to the 
    cameras with the specified IPv4 addresses failed. Make sure that 
    the IPv4 address, administrator name, and administrator password 
    are specified correctly.
    The file cannot be used, because it has been created with a newer 
    version of the Camera Management Tool. Please upgrade the 
    version of the Camera Management Tool. By selecting [File] > [Open] or [C
    amera Settings] > [Set from file], 
    you are trying to load a file cr eated with a newer version of the 
    camera management tool currently used. Upgrade the camera 
    management tool and try again.
    The administrator name is already in use. The administrator names specified in [Search Cameras] or 
    [Common Authentication Information Setting] are duplicated. 
    Recheck the specification for the administrator name.
    Administrator name is invalid. Set within 5 to 15 characters. Inv alid number of characters are used for administrator name. Use 
    5 – 15 characters to set an administrator name.
    Administrator password is invalid. Set within 8 to 31 charact ers. Invalid number of characters are used for administrator password 
    except administrator “root”. Use 8 to 31 characters to set 
    administrator password exce pt administrator “root”.
    Administrator password is invalid. Set  within 8 characters.Invalid number of characters are used for administrator password 
    for administrator “root”. Use up to 8 characters (excluding blank) to 
    set administrator password for administrator “root”.
    Operation failed camera(s) exist. Pleas e check your message. Some camera(s) had  an error when executing [Software Update 
    Utility], [Memory Card Operations],  [Back Up Settings], or [Restore 
    Settings] from the [Maintenance] menu.
    Check the content of [Message] row displayed in respective 
    windows during execution.
    Encryption Password is invalid. Invalid characters were used  in [Encryption Password] when 
    executing [Back Up Settings] or  [Restore Settings] in the 
    [Maintenance] menu. Only enter  alphanumeric characters, 
    symbols, or spaces in [Encryption Password].
    MessageDescription 
    						
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