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Canon printer Color imageCLASS MF8350Cdn User Manual

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    9-11
    Troubleshooting
      If  Appears  
     The message appears when the paper size specifi ed in , *, or  in the  
    menu is diff   erent from the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the 
    following operations. 
     * Cassette 2 (optional) can be used only for MF8350Cdn. 
     Change the  menu according to the size of the loaded paper. 
     After canceling a job, see  "Setting a Paper Size and Type" ( →
    P.2-16) , and then change .   
        IMPORTANT  
     For a print job 
       Check that the paper size setting on the computer is also correct.     
      
     Loading paper of the size specifi   ed in the  menu 
     See  "Loading Paper" (→
    P.2-9)  and reload the paper specifi  ed in the  menu. 
     Printing from the multi-purpose tray/manual feed slot  
     When  is set to  for the multi-purpose tray, load paper in the multi-purpose tray/manual feed slot, and 
    then specify the size of the loaded paper correctly.  
    						
    							
    9-12
    Troubleshooting
     Troubleshooting                 
     If problems occur during use of the machine, check the following items before requesting service, and then take appropriate action. 
      
     Check the Following First 
     Is the power switch turned ON?   
     Check that the power cord is securely plugged into the machine and into the wall outlet.  
     Check if electricity is supplied from the power cord. Use another power cord or check if the cord is broken using a voltmeter.  
     Turn ON the main power switch.    If there is no problem    
       
     Has the power switch been just turned ON?   
     Wait a moment until the machine starts.  
     If there is no problem    
       
     Is the machine in Sleep mode?  
     Press  [] (Energy Saver) on the operation panel to cancel the Sleep mode.  
     If there is no problem    
       
     Is the Error indicator on or blinking?  
     Make sure that paper is loaded properly in the paper cassette or multi-purpose tray.
     
      "Loading Paper" ( →
    P.2-9)    
     Check if paper is jammed. 
      "Clearing Jams" ( →
    P.9-2)    
     Turn OFF the main power switch of the machine, wait for more than 10 seconds, and then turn it ON. If the problem is solved, t he 
    Error indicator is turned off   , and the display returns to standby mode. If the Error indicator keeps blinking, unplug the power cord, 
    and contact your local authorized Canon dealer or the Canon help line.  
     If there is no problem    
        
    						
    							
    9-13
    Troubleshooting
     Is  a  message  displayed  on  the  display?           
     Check if an error message appears on the display of the operation panel. 
      "Display Messages" (→
    P.9-9)  
     Print the transmission management report to check if an error occurs. 
     e-Manual  →
     Basic Operation  →
     Printing a List  →
     Printing a Fax Activity Report  
     If there is no problem    
       
     Is the telephone line connected or confi  gured properly? 
     Check that the telephone cable is correctly connected. Check if the cables for the telephone line port and external device por t on 
    the back of the machine are connected inversely.   "Confi  guring and Connecting the Fax" ( →
     Starter Guide)  
     Make sure the machine is set for the correct telephone line type (dial/push).  
      "Select Line Type" ( →
    P.6-18)    
     If You Cannot Solve a Problem    
       
     If You Cannot Solve a Problem 
    Check if there is a device nearby that interferes with signal reception (e.g., microwave oven). This may aff   ect the telephone line 
    status.
     See "Troubleshooting" in the e-Manual, then solve the problem. 
    						
    							
    9-14
    Troubleshooting
      If a Pow er Failure Occurs  
     The machine cannot be used while power supply is cut off . 
     The fax function during a power failure   Documents cannot be sent or received. 
     You may not be able to make a call using the external telephone. However, the above varies depending on your telephone. 
     You may be able to get a call using the external telephone. However, the above varies depending on your telephone. 
      
        IMPORTANT  
     Data storage for when power supply is cut off   
       Even if power is suddenly lost due to a power failure or accidental unplugging, any sent or received documents stored in memo ry are backed up for 
    about 5 minutes. 
        
        NOTE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
    - - - - - - - - - - - - - - - - - - - - - - - -  - - - - - - - - - - - - - - - - - - - - - - - - - - -  
     Charging the built-in battery 
      It takes approximately 5 hours to completely charge the built-in battery after the machine is turned ON.
      If the built-in battery is not charged enough, data may not be saved properly in the memory.
     - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
    - - - - - - - - -   - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
    •
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    9-15
    Troubleshooting
      If You Ca nnot Solve a Problem  
    Customer Support (U.S.A.)
    If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 
    1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hour s 
    a day at the website http://www.canontechsupport.com.
    Please have the following information ready when you contact Canon: Product name (Color imageCLASS MF8350Cdn/MF8050Cn)
     Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the label located  
    inside the front cover of the machine) 
       MF8350Cdn   
    Serial No.
    Serial Number
    O
      MF8050Cn   
    Serial No.
    Serial Number
    O
     
     Place of purchase 
     Nature of problem 
    Steps you have taken to solve the problem and the results
      
     
         WARNING  
    If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power  cord, and contact 
    Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.  
        IMPORTANT  
       Attempting to repair the machine yourself may void the limited warranty.     
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    9-16
    Troubleshooting
    Customer Support (Canada)
    Canon Canada Inc., off  ers a full range of customer technical support options*:
    * Support program specifi  cs are subject to change without notice.
    For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently 
    asked questions, visit 
    http://www.canon.ca/ 
     Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 
    1-800-OK-CANON
    For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-OK-CANON
    If the problem cannot be corrected by using one of the above technical support options, repair options are available at the tim e 
    of your call to the live technical support number above or via the website at http://www.canon.ca/ 
    * Support program specifi  cs are subject to change without notice.
    Please have the following information ready when you contact Canon: Product name (Color imageCLASS MF8350Cdn/MF8050Cn)
     Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the label located  
    inside the front cover of the machine) 
       MF8350Cdn   
    Serial No.
    Serial Number
    O
      MF8050Cn   
    Serial No.
    Serial Number
    O
     
     Place of purchase
    Nature of problem
    Steps you have taken to solve the problem and the results 
     
         WARNING  
    If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power  cord, and contact 
    Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.  
        IMPORTANT  
       Attempting to repair the machine yourself may void the limited warranty.     
    •
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    Chapter
     10
    10-1
     You can set or change machine functions from the setting menu according to your purpose. 
    Setting Menu List  10-2
    Printing a User Data List  10-2
    Contents of the Setting Menu  10-2
       Registering/Setting  the  Various  Functions   
    						
    							
    10-2
    Registering/Setting the Various Functions
      Setting  Menu  List       
     To see the contents of current settings, print out user's data list. 
     
    OK
    Report
    Keys to be used for this operation
     
      1     Press [] (Report). 
      2    Select  with [] or [], and 
    then press [OK]. 
      
      3    [Select  with [] or [], and then 
    press [OK]. 
      4    Make sure that the paper is loaded, and then  press [OK]. 
     Load the paper indicated in the display. 
     
    Supported paper:
    Size: A4, LTR
    Type: P1/2, Rec, Clr
    OK
     
      5     Select  with [], and then press [OK]. 
     Printing  starts. 
    Print user data
    report list?
    No
    Ye s
     Printing a User Data List 
      Contents of the Setting Menu 
    P. 1 - 1 2
    Timer Settings
    YYYY MM/DD
    MM/DD/YYYY
    DD/MM YYYYDate Display Type
    Time&Date Settings
    This area represents the first hierarchy in the menu.
    This area represents hierarchies for setting item.
    This area represents 
    hierarchies for setting values.
    The setting values with the 
    gray background or of the 
    boldface represents the default 
    settings.
    These represents reference areas in this manual. 
    For the items with the       icon, see the e-Manual.
    Register the size and type of the 
    paper to be used.
    You can also register a custom paper 
    size.
    [Select Paper/Settings] key
    Configure the machine settings.
    You can perform adjustment and 
    cleaning.
    [Menu] key
    You can specify the settings for 
    various report output conditions and 
    output a report.
    [Report] key
    Returns to the previous hierarchy.
    Proceeds to the next hierarchy.
    Selects an upper item/setting value.
    Selects a lower item/setting value.
    Proceeds to the next hierarchy. Also, a setting 
    value is determined, and an operation is 
    performed.
    * When  appears in the screen, you need to select   and press [OK] after specifying the setting.
    Returns to the previous hierarchy.
    Cancels the setting and returns to the initial 
    screen.
    Menu Operations
    OK
    Back
    Reset
    Viewing the Route Map
    - Settings or values with  *  mark may not appear depending on the ava\
    ilability of the optional accessories.
    - Settings or values with       mark appear only in MF8350Cdn.
    Register the following types of destination.- One-touch keys
    - Coded dialing
    - Group dialing
    [Address Book] key 
    						
    							
    10-3
    Registering/Setting the Various Functions
    Coded DialMax 16 Char.
    Address Book
    12
    Press [FAX].
    Press [Address Book].
    The address book is displayed.
    Press [ ] to select [ ], and then press [OK].
    23
    1
    34
    4
    Menu
    12
    Press [Menu].
    The setting menu is displayed.
    2
    Select Paper/Settings
    12
    Press [Select Paper/Settings].
    The paper selection screen is displayed.
    Press [ ] to select [Paper Settings], and then press [OK].
    1
    2
    3
    3
    Fax
    Name
    Coded Dial:Registration No. Max 40
    Destination
    Max 16 characters
    Group
    Name
    Select Coded Dial/One-Touch DialDestinationSettings
    ECM Sending
    Speed Off
    On
    33600 bps 14400 bps
    9600 bps
    4800 bps
    Long Distance Domestic
    International (1)
    International (2)
    International (3)
    P. 5 - 6
    One-Touch Dial
    Max 16 characters
    Fax
    Name
    Enter Registration No.
    One-Touch Dial:Registration No. Max 40
    Destination
    Max 16 characters
    Group
    Name
    Enter Registration No.
    Select Coded Dial/One-Touch DialDestination
    One-Touch Dial: Registration No. Settings
    ECM Sending
    Speed Off
    On
    33600 bps 14400 bps 9600 bps
    4800 bps
    Long Distance Domestic
    International (1)
    International (2)
    International (3)
    P. 5 - 3
    "Setting a Paper Size and Type" (P. 2-16) Sound Volume Control
    Common Settings
    Volume Key Priority
    Fax Volume Settings
    Off
    On
    Entry Tone
    Off
    On
    Entry Error Tone
    Off
    On
    Warning Tone
    Off
    On
    Job Done Tone Off
    Settings Menu Priority
    Off
    Off
    Sending Done Tone
    Receiving Done Tone
    Scanning Done ToneCD-ROM
    Copy
    Fax
    Scan
    Status Monitor/Cancel
    Select Default ScreenCD-ROM
    CD-ROM
    CD-ROM
    CD-ROM
    CD-ROM
    CD-ROM
    CD-ROM
    CD-ROM
    Off
    On
    Invert Screen ColorsCD-ROM
    Default Screen
    Selected Screen
    Screen After Auto ResetCD-ROM
    Off
    On
    Inch EntryCD-ROM
    1to
    5
    BrightnessCD-ROM
    1to 4to 7
    ContrastCD-ROM
    Off
    OnStatus Monitor/Cancel Device Priority
    Continues to the next page
    1
    -FaxTone:
    Off ,On (Fax Volume: 1to 3)
    On
    - Sending Done Volume:
    1 to 3
    For Errors Only
    - Sending Done Volume:
    1 to 3
    On
    - Receiving Done Volume:
    1 to 3
    For Errors Only
    - Receiving Done Volume:
    1 to 3
    On
    - Scanning Done Volume :
    1 to 3
    For Errors Only
    - Scanning Done Volume :
    1 to 3
    CD-ROM
    CD-ROMGram
    Pound
    Gram/Pound Switch
    Off
    Ring Tone
    OnCD-ROM
    - Ring Tone Volume:1to 3 
    						
    							
    10-4
    Registering/Setting the Various Functions
    On
    P.6-22
    P.6-24
    P.6-24
    P.6-24
    P.6-24
    P.6-22
    P.6-22
    P.6-22
    P.6-22
    P.6-23
    P.6-23
    P.6-23
    P.6-24
    P.6-25
    P.6-25
    P.6-25
    P.1-12
    Change DefaultsCD-ROM
    Copy SettingsAuto Size DetectionCD-ROM
    Printer SettingsTimer Settings
    Change DefaultsCD-ROM
    Memory Media Settings
    French
    Spanish
    English
    Portuguese
    French
    Spanish
    English
    Portuguese
    LanguageCD-ROM
    Remote UI LanguageCD-ROM
    Auto
    Manual
    Cursor MovementCD-ROM
    Sound Volume Control
    Common Settings
    Copy Settings
    Memory Media Settings Send/Receive Settings Printer SettingsTimer Settings Initialize All
    Initialize MenuCD-ROM
    Slow,
    Normal , Fast
    Scrolling SpeedCD-ROM
    1to 2to 5 (seconds)
    Massage Display TimeCD-ROM
    Off
    On
    Sender ID
    On Image
    Above Image
    Print Location
    FA XTEL
    Mark No. as TEL/FAX
    Off
    On
    Auto Redial
    Off
    On
    Redial If Error Occurs
    Off
    On
    Check Dial Tone Before Sending
    1to 2to 10 (times)
    Redial Times
    2to 99 (minutes)
    Redial Interval
    YYYY MM/DD
    MM/DD/YYYY
    DD/MM YYYY
    Date Display Type
    12 Hour (AM/PM) 24 Hour12/24 Hour Clock
    Current Time Settings
    2-sided Printing
    OffOn
    Off
    On
    Receive Data Reduction Off
    ECM Receiving
    Incoming Ring Off
    On
    Off On
    Time&Date Settings Remote Receiving
    Receive Settings
    Off
    Off
    Manual/Auto Switch Off
    Received Page Footer
    OffOn
    Continue Printing When Toner Is Low
    Receive Settings
    Print Speed Priority Print Side Priority
    Paper Feed Method Switch
    CD-ROM
    Multi-Purpose Tray
    Print Speed PriorityPrint Side Priority
    Drawer 1
    Print Speed PriorityPrint Side Priority
    Drawer 2
    *
    Continues to the upper right
    Fax No.
    Select Line Type
    Off
    Off
    Offhook Alarm
    Fax Settings
    CD-ROM
    Basic Settings
    ECM Sending
    Send Settings Dial 10 PPS
    Continues from the previous page
    1to
    2to 15 (seconds)
    Pause Time
    Continues to the next page Continues from the lower left
    Off
    On
    Multi-Purpose Tray
    Off
    On
    Drawer 1
    Off
    On
    Drawer 2
    *
    Fax
    OffOn
    Multi-Purpose Tray
    Off
    On
    Drawer 1
    Off
    On
    Drawer 2
    *
    Other On
    - Reduction Mode:
    Auto , Preset
    - Reduction Ratio:
    97, 95, 90,75(%)
    - Reduction Direction:
    Vertical/Horizontal, Vertical
    To n e On
    - Offhook Alarm Volume:
    1 to 3
    On
    - Ring Times:
    1to 2to 99 (times)
    On
    - Remote Receive ID:
    00 to 25to 99
    On
    - Incoming Ring Times:
    1to 15to 99 (seconds)
    Daylight Saving Off
    On
    - Start: (M/W/D)
    - End: (M/W/D
    )
    P.6-22
    P.6-22
    Send/Receive Settings
    Register Username
    Change Defaults
    Common Settings
    Send Settings
    Off
    On
    Drawer 1
    Off
    On
    Drawer 2
    *
    Printer
    Off
    On
    Drawer Auto-Slection
    CD-ROM
    Multi-Purpose Tray
    Off
    On
    Drawer 1
    Off
    On
    Drawer 2
    *
    Copy 
    						
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