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Canon printer MAXIFY MB2020 User Manual

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    							The Message Is Displayed on the Computer Screen During Setup
    The Enter Password Screen Is Displayed During Setup
    The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
    "You are connecting the machine to the non encrypted wireless network" Is Displayed
    The Enter Password Screen Is Displayed During Setup
    The following screen is displayed if an administrator password is set to the machine which has already
    been set up to use via a network.
    Enter the administrator password you have set.
    Note
    •
    An administrator password is already specified for the machine at the time of purchase.
    For details:
    About the Administrator Password
    For improving security, it is recommended to change the administrator password.
    Changing the Settings in the Admin Password Sheet
    The Screen for Setting the Encryption Is Displayed After Selecting the
    Access Point in the Search Screen
    This screen is displayed automatically if the selected access point is encrypted. In this case, configure the
    details to use the same encryption settings set to the access point.
    For information on the encryption settings, see 
    Changing the Settings in the Wireless LAN Sheet .
    "You are connecting the machine to the non encrypted wireless
    network" Is Displayed
    911 
    						
    							Security is not configured on the access point. The machine can still be used, so continue the setupprocedure to complete it.
    Important
    •
    If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
    912 
    						
    							The Administrator Password Set to the Machine Was Forgotten
    Initialize the machine settings.
    Select  Reset all , then the administrator password reverts to the default.
    Reset setting
    After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the
    instructions on our website.
    913 
    						
    							Checking Information about the Network
    Checking the IP Address or the MAC Address of the Machine
    Checking the IP Address or the MAC Address of the Computer
    Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
    Checking the Network Setting Information
    Checking the IP Address or the MAC Address of the Machine
    To check the IP address or the MAC address of the machine, display the network setting information
    using the operation panel of the machine or print out the network setting information of the machine.
    LAN settings
    Printing Out Network Setting Information
    To display the network setting information using IJ Network Tool, select  Network Information on the
    View  menu.
    Canon IJ Network Tool Screen
    Checking the IP Address or the MAC Address of the Computer
    To check the IP address or MAC address assigned to the computer, follow the procedure below.
    1.
    Select  Command Prompt  as shown below.
    •
    In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
    Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
    " Command Prompt ".
    •
    In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
    Command Prompt .
    2.
    Enter "ipconfig/all" and press the  Enter key.
    The IP addresses and the MAC addresses of the network devices installed on your computer are
    displayed. When the network device is not connected to the network, the IP address is not displayed.
    Checking If the Computer and the Machine, or Computer and the
    Access Point Can Communicate
    914 
    						
    							To check that communication is available, perform the ping test.1.
    Select Command Prompt  as shown below.
    •
    In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
    Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
    " Command Prompt ".
    •
    In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
    Command Prompt .
    2.
    Type the ping command and the IP address of the target machine or the target access
    point, and then press the  Enter key.
    ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed.
    Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
    When  Request timed out  is displayed, the communication is not available.
    Checking the Network Setting Information
    To check the network setting information of the machine, display the network setting information using the
    operation panel of the machine or print out the network setting information of the machine.
    LAN settings
    Printing Out Network Setting Information
    915 
    						
    							Packets Are Sent Steadily
    While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
    communicate with the machine over the network. When using the computer in a network environment other
    than the one used to set up the machine, disable IJ Network Scanner Selector EX.
    To disable IJ Network Scanner Selector EX, right-click the 
     icon on the notification area on the
    desktop, then select  Disable Canon IJ Network Scanner Selector EX .
    916 
    						
    							How to Restore the Machine's Network Settings to Factory Default
    Important
    •
    Note that initialization erases all network settings on the machine, and printing, scanning, or faxing
    operation from a computer over network may become impossible. To use the machine over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
    Initialize the network setting using the operation panel of the machine.
    Reset setting
    917 
    						
    							Problems with Printing
    Printing Does Not Start
    Paper Jams
    Paper Does Not Feed Properly/"No Paper" Error Occurs
    Cannot Print Properly with Automatic Duplex Printing
    Copying/Printing Stops Before It Is Completed
    918 
    						
    							Printing Does Not Start
    Check1 Make sure that the power plug is securely plugged in, then press the  ON button
    to turn the machine on.
    While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
    remains lit.
    Note
    •
    When printing large data such as a photo or graphics, it may take longer to start printing. While the
    POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
    starts.
    Check2  Make sure that the machine is connected to your computer properly.
    When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
    •
    If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
    the reseller of the relay device for details.
    •
    There could also be a problem with the USB cable. Replace the USB cable and try printing again.
    When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
    Check3  Is the access point mode enabled?
    When you print using a mode other than the access point mode, disable the access point mode in advance.
    Check4  Are the paper settings identical with those registered to the cassette?
    When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the LCD.
    Paper Setting for Printing
    Note
    •
    You can disable the message which prevents misprinting.
    •
    To change the setting using the operation panel:
    Cassette settings
    •
    To change the setting using the printer driver:
    Changing the Printer Operation Mode
    Check5  If you are printing from the computer and there are any unnecessary print jobs,
    delete them.
    919 
    						
    							Deleting the Undesired Print Job
    Check6 Make sure that your machine's name is selected in the Print dialog box.
    The machine will not print properly if you are using a printer driver for a different printer.
    Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
    box.
    Note
    •
    To make the machine the one selected by default, select  Set as Default Printer.
    Check7
     Configure the printer port appropriately.
    Make sure that the printer port is configured appropriately.
    1.
    Log on as a user account with administrator privilege.
    2.
    Select items as shown below.
    •
    In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
    and Sound  > Devices and Printers .
    •
    In Windows 7, select Devices and Printers  from the Start menu.
    •
    In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
    •
    In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
    and Faxes .
    3.
    Open the properties of the printer driver for the machine.
    •
    In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
    "XXX" is your machine's name), then select  Printer properties.
    •
    In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your
    machine's name), then select  Properties.
    4.
    Click the Ports tab to confirm the port settings.
    Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
    Note
    •
    When the machine is used over LAN, the port name of the machine is displayed as
    "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
    character string specified by the user when setting up the machine.
    •
    If the setting is incorrect:
    Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
    •
    Printing does not start even though the machine is connected to the computer using a USB cable and
    the port named "USBnnn" is selected:
    In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
    is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
    Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
    the correct printer port, then select your machine's name.
    In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
    Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
    screen instructions to set the correct printer port, then select your machine's name.
    920 
    						
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