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Canon printer PIXMA MG6821 User Manual

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    							Installation and Download Problems
    Cannot Install MP Drivers
    Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear
    (Windows)
    Updating MP Drivers in Network Environment (Windows)
    Uninstalling IJ Network Tool
    941 
    						
    							Cannot Install MP Drivers
    For Windows:
    For Mac OS:For Windows:
    
    						
    							Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu DoesNot Appear (Windows)
    If Easy-WebPrint EX does not start or its menu does not appear on Internet Explorer, check the following.
    Check1  Is Canon Easy-WebPrint EX  displayed on Toolbars menu in Internet
    Explorer's  View menu?
    If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
    latest version of Easy-WebPrint EX from the Canon website.
    Note
    
    						
    							Updating MP Drivers in Network Environment (Windows)
    Download the latest MP Drivers.
    The latest MP Drivers for your model are available for download on the Canon website.
    Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that
    you downloaded. In the connection method selection screen, select  Use the printer with wireless LAN
    connection . The machine is detected automatically in the network.
    Make sure the machine was found, and install the MP Drivers following the on-screen instructions.
    Note
    
    						
    							Uninstalling IJ Network Tool
    To uninstall IJ Network Tool from your computer, follow these steps.
    For Windows:
    For Mac OS:For Windows:
    Important
    
    						
    							1.Select Applications  from Go menu of Finder, double-click  Canon Utilities > IJ Network
    Tool , and then drag  Canon IJ Network Tool  icon into Trash.2.
    Restart computer.
    Empty the  Trash and restart your computer.
    Note
    
    						
    							Errors and Messages
    An Error Occurs
    Message Appears
    Error Message Appears on PictBridge (Wireless LAN) Compliant Device
    948 
    						
    							An Error OccursIf an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
    automatically. Take the appropriate action described in the message.
    If an error occurs, a support code (error number) appears on the computer screen or the touch screen.
    When a Support Code and a Message Are Displayed on Computer Screen:
    						
    							For more on resolving errors with support codes, see List of Support Code for Error.
    Note
    
    						
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