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Chapter 6      Setting Up Fault Management and the Events Client Default Settings
  Creating Ticket and Event Filters for Vision and Events Client Users
Figure 6-1 Viewing Investigation Ticket Information
Once a ticket is opened, you can view the reason for each state in the Details pane. You can view the 
history details of a particular ticket with information on various states of the ticket in the History 
window. Figure 6-2 displays the information ticket in Details pane 
						

							  
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Chapter 6      Setting Up Fault Management and the Events Client Default Settings
  Creating Ticket and Event Filters for Vision and Events Client Users
Figure 6-2 Viewing the Investigation Ticket Information in Details Pane
Monitoring Alarms/Events in Prime Network (Event Manager)
In the devices like ASR 903 or ASR 9K, we have monitored service alarms/events to find out the time 
taken by Prime network to generate the service alarms/events whenever changes on devices such as 
interface/port/link down or vice versa. Prime Network has the option of monitoring the time taken to 
generate the alarms /events for the following:
Admin
Operational 
The Status of the device will be in Disabled when there is any interface /port /link is down in physical 
inventory and the status will be in OK state if the same is up. Refer Figure 6-3.Whenever there is change 
in status in physical inventory, the Prime Network event manager generates the events. 
						

							  
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Chapter 6      Setting Up Fault Management and the Events Client Default Settings
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Figure 6-3 Viewing the Status of the device
Figure 6-4displays the various investigation states of VNEs
Figure 6-4 Viewing various investigation states of a VNE
The monitoring of alarms /events has been carried out using two types of polling:
Reduced Polling—It is a default polling which provides the time taken by Prime Network for checking 
any change in the device.
Regular Polling— In regular polling, the time taken by Prime Network for checking any change in 
device will be more than Reduced Polling. 
						

							  
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							CH A P T E R
  
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7
Viewing Devices, Links, and Services in Maps
Vision client maps display a variety of information in a topological view, such as devices, physical and 
logical connections, network services, and so forth. Whenever you open a map, Prime Network refreshes 
the map information. How to create a map is described in Workflow for Creating a Map, page 4-2. These 
topics describe how to use maps to get the information you need about your network:
Opening Maps, page 7-2
Interpreting NE Icons, Badges, and Colors, page 7-4
Zooming In and Out To Get More Details, page 7-6
Viewing a Table of NEs and Their Properties (List View), page 7-7
How to Find Entities Inside and Outside Of Maps, page 7-11
Finding Out Which Maps Include an NE, page 7-14
Viewing Very Large Maps Using an Overview Window, page 7-15
Drilling Down Into NE Groups (Aggregations), page 7-16
Finding Services Using Map Overlays, page 7-17
Viewing and Managing Links, page 7-20
Making Changes to the Device Appearance in the Map, page 7-32
Adding and Removing NEs from Existing Maps, page 7-33
Grouping NEs Using Aggregations, page 7-35
Closing Maps, Renaming Maps, and Other Map Operations, page 7-36
Changing the Vision Client Default Behavior, page 7-37 
						

							  
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Chapter 7      Viewing Devices, Links, and Services in Maps
  Opening Maps
Opening Maps
You can work on a maximum of five maps at any given time. Like all Prime Network clients, the Vision 
client is password-protected. When you log in, client updates (if any) are automatically applied. 
NoteYou can change your password at anytime by choosing Tools > Change User Password from the main 
menu.
Step 1Launch the Vision client.
If you want the Vision client to prompt you to open the last map you used, you can configure it to do so 
as described in Changing Vision Client Default Settings (Sound, Display, Events Age), page 4-15.
Step 2Select File > Open Map from the Vision client menu bar.
Step 3Select a map and click OK.
Figure 7-1 provides an overview of the Vision client with an open map, followed by a description of the 
map window.If You Are Using 
Prime Network:Launch the Vision client by choosing:
As part of suiteAssure > Prime Network > Vision from the REPLACE main menu bar
As a standalone 
applicationhttp://gateway-ip:6080/ana/services/install/install/webstart.html
Start > Programs > Cisco Prime Network > Cisco Prime Network Vision 
						

							  
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Chapter 7      Viewing Devices, Links, and Services in Maps
  Opening Maps
Figure 7-1 Vision Client Window with Map View
Why You Cannot See Everything in a Map or Perform All Actions in a Map
What you can see and do in maps is determined by your user account settings. If you try to view an NE 
but you do not have the required permissions, the Vision client will display an error message.
NEs—If you do not have permission to view an NE, it is displayed with a lock. The Vision client 
will also not display tickets for those NEs.
Links—If one of a link’s endpoints is outside your permissions, the link is greyed-out. 1Main menu—Opening, closing, and 
changing map layouts, launching CCM, 
online help and icon reference, etc.5Status bar (shows commands sent to 
gateway, memory used by client, and 
gateway connection status).
2Toolbar—Map tools, overlays, links, filters, 
NE labels, and zoom controls.6Tickets and latest events related to all NEs in 
the map.
3Tabs for active maps, lists of managed NEs, 
and views for Ethernet Flow and VTP 
Domains, and Compute Services.7Toggle for hiding/displaying ticket pane.
4Content pane showing map view—Shows the 
map NEs and their relationships. Colors such 
as red and orange indicate problems on the 
NE. See Troubleshooting a Ticket, 
page 11-12.8Inventory window—Displays all NEs in the 
map. Double-clicking an NE opens the 
physical and logical inventory for the NE in 
the content pane. 
						

							  
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Chapter 7      Viewing Devices, Links, and Services in Maps
  Interpreting NE Icons, Badges, and Colors
Vision client choices—If you do not have permission to execute a menu choice, button, and so forth, 
they are greyed-out.
These guide4.3.2 also apply when you view an NE’s physical or logical inventory, or perform any actions 
from the inventory windows. Permissions are described in Permissions for Vision Client Maps, 
page B-2.
Saving a Changed Map Layout and Changing Map Display Defaults
When you close a map, Prime Network automatically saves most of your changes. If you made a change 
that Prime Network will not automatically save, the Vision client prompts you to manually save the map 
by clicking Save Map Appearance from the main toolbar.
You can also customize which items are displayed in maps, how items are displayed in maps, whether 
to use audio sounds, and when to remove NE tickets and events from the map. To change these settings, 
choose Tools > Options from the Vision client main menu. For more information, see Changing Vision 
Client Default Settings (Sound, Display, Events Age), page 4-15.
Interpreting NE Icons, Badges, and Colors
TipTo view an icon reference, choose Help > Icon Reference from the main menu.
Are There Problems That No One Is Aware of?
The Vision client conveys critical information using colors and alarm badges. These can indicate a 
problem, its severity, and whether anyone is aware of the problem.
Alarm Badge Color Severity
Red Critical 
Orange Major
Yellow Minor
Light Blue Warning
Medium Blue Information  
						

							  
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Chapter 7      Viewing Devices, Links, and Services in Maps
  Interpreting NE Icons, Badges, and Colors
These examples show how an NE with a major ticket is displayed, depending on where you are in the 
Vision client.
The alarm badge is displayed on top of a managed NE icon. In Figure 7-2 the NE icon is for a Cisco MDS 
device.
Figure 7-2 What NE Icon Badges Signify
Is The Device Working Properly?
A badge displayed at the bottom right of the icon signals a reachability problem between Prime Network 
and the device, as shown in Figure 7-3. Dark blue Indeterminate
Green Cleared, Normal, or OK Alarm Badge Color Severity
Value Navigation Pane Map Ticket Pane
Element with ticket of 
Major severity
 
Description What this example shows: Conclusion:
1Network element icon and color: The NE still has a Major 
uncleared ticket.
Icon represents NE type NE is a Cisco MDS device.
Color represents NE’s most 
serious ticket that has not been 
cleared (cleared means it is no 
longer a problem)Orange means the NE has at 
least one uncleared ticket, and 
its severity is Major.
2Color represents NE’s most serious 
ticket that is unacknowledged 
(acknowledged means someone is 
aware of the problem)Green means the NE has no 
unacknowledged tickets.Someone is aware of the 
NE’s Major uncleared 
ticket. 
						

							  
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Chapter 7      Viewing Devices, Links, and Services in Maps
  Zooming In and Out To Get More Details
Figure 7-3 Element with Overlay Badges
A complete list of all NE icons, severity icons, and device reachability icons is provided in Icon 
Reference, page A-1. For information on how to respond to NE tickets, see Managing Tickets with the 
Vision Client, page 11-1.
Zooming In and Out To Get More Details
Use these menu choices to manipulate a map:Description What this example shows: Conclusion:
1Color represents NE’s most serious 
ticket that is unacknowledgedLight blue means the NE still at 
least one unacknowledged ticket, 
and its severity is Warning.No one is aware of the 
NE’s uncleared Warning 
ticket.
2Network element icon and color: The NE still has an 
uncleared Warning 
ticket.
Icon represents NE type NE is a Cisco 7600 router.
Color represents NE’s most 
serious ticket that has not been 
cleared (that is, the problem no 
longer exists)Light blue means the NE still at 
least one uncleared ticket, and 
its severity is Warning.
3Icon represents the state of the 
device The Cisco 7600 router is only 
partially reachable.There may be a 
communication problem 
between Prime Network 
and the 7600 router.
1
2
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From Vision Client Main Menu To do the following
View > Zoom InZoom in on the map
View > Zoom SelectionSelect an area in a map to zoom in on by clicking and dragging
View > Fit In WindowFit the entire map in the display area
View > PanMove around in a map by clicking and dragging
View > Zoom OutZoom out of the map.