Comdial Digital Telephone System Instructions Manual
Have a look at the manual Comdial Digital Telephone System Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 133 Comdial manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
IMl66-107Table Of Contents Table Of ContentsChapter 1 System Overview . . . . . . . I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-l introducing The System..y..................................................................1-1 Publication Overview.....................e.1-2 Understanding The Manyal Scope.....................................1-2 Related Publications............................................1-2 Accessories.................................................1-3 Hardware Summary..............................................1-3 Common Equipment Description......................................l-4 Station Description.............................................l-6 General Specifications............................................l-l 2 Chapter 2 Description Of System Features..................................2-1 Chapter 3 Installation..............................................3-l Mounting Considerations..........................................3-1 Mounting Procedure............................................3-2 AC Power Connection........................................... 3-4 SystemGrounding............:................................3-4 Line Connections.............................................. 3-6 Line Grounding............................................... 3-6 Station Connections........................................... 3-10 Station Wall Mounting.......................................... 3-16 DSS/BLF Console Installation......................................3-20 Power Failure Station Connections................................... 3-22 Auxiliary Equipment Interface...................................... 3-23 Common Audible And Auxiliary Ringing Interface............................ 3-24 External Paging Interface........................................ 3-26 External Paging Interface - Line Port...................................3-27 Data Device Connections........................................ 3-26 Music Interface.............................................. 3-30 Add-On Expansion Modules......................................... 3-31 Introduction................................................3-31 Add-On Expansion Module Installation..................................3-34 Software Cartridge.............................................. 3-36 Introduction................................................ 3-36 Installation................................................ 3-36 Data Communications With The Digital Telephone System......................... 3-38 Equipment Required........................................... 3-38 Connections............................................... 3-38 Communication Procedures....................................... 3-41 Caller Identification Service Support.....................................3-40 System Checkout And Failure Isolation................................... 3-40 Initial Condition.............................................. 3-40Checkout................................................ 3-40 Failure Isolation............................................. 3-40 Installer/User Information Regarding FCC Rules And Regulations..................... 3-42 Continued on next page . . . . . .III
Table Of ContentsIM166-107 Chapter4SystemProgramming........................................4-1 General Programming Information.......................................4-q Programming Overlays...........................................4-l Supporting DigiTech Telephones.....................................4-2 Converting Button Designations When Using Impact Telephones..................... 4-2 Class Of Service Programming........................................ 4-3 Master Clear And Class Of Service Defaults................................. 4-4 System Configuration - Miscellaneous Features...............................4-5 System Configuration .Timing Features.................................4-12 System Configuration - Feature Inhibiting................................4-14 LineConfiguration..............................................4-15 Station Configuration& ,:I:............................................ 4-22 Station Configuration - Miscellaneous Features.............................4-22 Station Configuration - Button Mapping”..................................4-36 Miscellaneous Programming Features................................... 4-43 Video Display Terminal Programming Feature............................... 4-78 Video Display Terminal Programming Procedure............................ 4-79 Video Display Terminal Remote Programming Configuration...................... 4-79 Class Of Service Configuration Records.................................. 4-87 System Configuration Records....................................... 4-88 System Configuration - Miscellaneous Features............................4-88 System Configuration - Timing.....................................4-90 System Configuration - Feature Inhibiting................................4-91 Line Configuration Records.........................................4-92 Station Configuration Records........................................ 4-93 Station Button Mapping Record....................................... 4-94 Miscellaneous Programming Features Records............................... 4-l 00 Programming Overlays........................................... 4-l 17 Chapter 5 System Operating Characteristics.................................6-l Operator’s Manuals............................................ 5-l Typical DigiTech Telephone Features...................................5-2 Typical Impact Telephone Features.................................... 5-3 Typical Americom Telephone Features..................................5-4 Feature Dialing Code Numbering Plan................................... 5-5 Controls And Indicators.......................................... 5-6 System Ringing Patterns.......................................... 5-7 Intercom Call Progress Tones....................................... 5-8 Line Select Lights............................................ 5-10 Message Waiting Light.......................................... 5-l 1 Intercom Light..............................................5-l 1 BLFLights..............................;..................5-12! Speaker Light...............................................5-12 MuteLight................................................5-12 ’Chapter6 Maintenance.............................................6-l Technical Assistance And Repair Service.................................6-l Fuse Location...............................................6-l Wi~ng..........................................~.....~...6-q Frequently Asked Questions Concerning The Digital Telephone System.................6.2Publicationindex................................................ 1.1 Continued on next page - . .
IM166-107Table Cf Contents Illustrations Figure 1-l. Outline Dimensions - Common Equipment............................j-5 Figure l -2a. Station Images - DigiTech Telephones..............................1-6 Figure 1-2b. Station Images - Impact Telephones...............................1-7 Figure I-3a. Outline Dimensions - DigiTech Telephones...........................I-8 Figure l-3b. Outline Dimensions - Impact Telephones............................1-g Figure 3-l. Mounting Dimensions.......................................3-3 Figure 3-2. AC Power Connection And System Grounding.......................... 3-5 Figure 3-3a. Common Equipment Line Connections.............................3-8 Figure 3-3b. Typical Line Connections.....................................3-9 Figure 3-4a. Common Equipment Station Connections...........................3-12 Figure.3-4b Typical Station Connections..................................3-13 Figure 3-5. Station Wall Mounting Details.................................. 3-19 Figure 3-6. Typical DSS/BLF Console Connections............................3-21 Figure 3-7. Power Failure Connection...................................3-22 Figure 3-8. Auxiliary Interface Connections................................. 2-23 Figure 3-9. Typical Common Audible Interface Wiring........................... 2-25 Figure 3-10. Typical External Paging Connection.............................. 3-26 Figure 3-11. Typical External Paging Connection - Line Port........................3-27 Figure 3-12. Typical Data Device Connections............................... 3-29 Figure 3-13. Music Interface......................................... 3-30 Figure 3-14. Add-On Expansion Module Configuration........................... 3-32 Figure 3-l 5. Expansion Module Installation................................. 3-35 Figure 3-16. Software Cartridge Installation and Removal......................... 3-37 Figure 3-17. Data Communications Interconnection Diagram........................ 3-39 Figure 3-18. Caller ID Interface, Common Equipment, and Data Printer Interconnection.......... 3-40 Tables Table 3-l. Line Connections.........................................3-7 Table 3-2. J-l Station Connections (4-Line, 8Station Base Unit)......................3-14Table 3-3. Jl Station Connections(8-Line, l&Station Base Unit......................3-l 5 Table 3-4a. Jl Station Connections(l6-Line, 3SStation Base Unit)....................3-l 6Table 3-4b. 52 Station Connections(l&Line, 32Station Base Unit)....................3-17 Table 3-5. Line Connections - 408 Expansion Module...........................3-31 Table 3-6. Station Connections - 408 Expansion Module..........................3-33 V
lM166-107 Chapter 1 System Overview Introducing The System System Overview The digital telephone system is an expandable communications system with many attractive characteristics including the following: Unitized base unit which includes all system features. The base unit is full featured and self-contained. Expansion modules which increase station and line capacity. A 4-line, 6-station expansion module is available. It can be added singly or in pairs to increase the station and line capacity of an existing base unit installation. Subdued off-hook voice announce (SOHVA) feature. The SOHVA feature allows a station user to talk to a busy station without being heard by the outside party at the busy station. The called user can easily send back a pre-programmed LCD message or talk to the caller without being heard by the outside party. Programmable buttons. Many of the telephone buttons can be programmed to provide functions such as direct station selection (DSS), auto dial, system feature access, line access, messaging and more.Programmed buttons helps station users eliminate manual dialing errors. Service observing. Supervisors can help insure quality of service without interrupting calls by monitoring a trainee’s activity without being heard by the distant party at the trainee’s station. Dual intercom. A second intercom button can be provided so that station users can handle two intercom calls at once. One intercom call can be placed on hold while a second intercom call is serviced or both calls can be conferenced together. Station Message detail accounting (SMDA) reports. The system provides built-in estimated costing of all calls made over outside lines. It also provides SMDA printout reports of all costed calls as well as displaying call costs on LCD speakerphones. Caller ID interface. The digital telephone system provides an interface for a caller ID decoder device. The device can decode the ID data that the CO delivers to it over the outside lines, and send the decoded information out the RS-232 data port for printing.l-l
System OverviewIMl66-107Publication Overview Understanding The Manual Scope This publication contains a technical discussion of the digital telephone system. Included in this manual is the following information: Chapter 1, System Overview: This chapter provides a generalized understanding of the system, an explanation of the supporting documentation, and a summary of the equipment hardware. Chapter 2, Feature Description: This chapter provides a detailed discussion of the features provided by the digital telephone system. Chapter 3, Installation: This chapter provides detailed installation instructions and connection details. Chapter 4, Programming: This chapter provides detailed programming instructions for setting the operating parameters of the system. Chapter 5, Operating Characteristics: This chapter summarizes operating characteristics and provides special tone and indicator details. Chapter 6, Maintenance: Special maintenance details are provided in this chapter. This manual includes information about enhancements to the digital telephone system that are provided by periodic software releases. The information was previously published in the following Technical Advisory Bulletins.TAB068 Software revision 8 and laterl Support for the ATI-D analog terminal interface devicel Support for the DigiTech DD32X and Americom XD64X DSS/BLF consolesl Provision for programming a night mode buttonTAB080 Software revision 9 and laterl Support for dual DD32X DSSIBLF consoles TAB091 ASoftware revisions 10 and 11A. Additional dial time for the DISD option Changed defaulted first choice signalling style for intercom calls Supports both on-hook and off-hook call announcing from speakerphones Enhanced subdued off-hook voice announce operation Expanded personal ring tone choice l Simplified hybrid operation l Support for DigiTech telephones with a revision letter of I or later l Enhanced automatic call backl Support for digital single-line proprietary telephone l Support for ExecuMail voice processing system TAB096ASoftware revision 11 B l Enhanced operation with Americom LCD speakerphones TAB097BSoftware revision 12Al Support for /mpact digital proprietary telephones TAB099Software Revision 13A l Enhanced SMDA reportingl Expanded options for account code entryl Support for caller ID service TAB113Software Revision 138 Support for the lmpacf proprietary multiline telephone (product code 8112N) Support for the Americom telephones (product code 70nnn and 71 nnn) with the 10408,10816, and I1 632 software cartridges. Telephone type query for button mapping through VDT programming Additional support for caller ID serviceRelated Publications The following related publications contain additional information applicable to this system. General Information IMI 01-005 Handling Of Electrostatically Sensitive Components User Information Operation With DigiTech Telephones and Consoles (product codes 77OOS, 7714X, and 7714s - all with revision I and later, and DD32X) GCA70-220DigiTech LCD Speakerphone System User’s Guide GCA70-221DigiTech Multiline Telephone System User’s Guide GCA70-226DigiTech Attendant’s Supplement GCA70-184 DigiTech Station User’s Guide GCA7rI-232 DigiTech Single-Line Proprietary Telephone User’s Guidel-2
IMl66-107 System Overview GCA70-187DiglTech DSWBLF Console User’s Guide Operation With /mpactTelephones and Consoles (product codes 80248,8124S, 8012S, 8112S, 8112N, 8101N, and IB64X) GCA70-245./mpact LCD Speakerphone System User’s Guide GCA70-244/rnpacf Multiline Telephone System User’s Guide Operation With Americom Telephones (product codes 701 OS, 7016S, and 711 OX) GCA70-149Americom Station User’s Guide GCA70-151 Americom System User’s Guide GCA70-153 Americom Attendant’s Guide GCA70-257 Americom LCD Speakerphone System’Useh Guide GCA70-247 GCA70-248 GCA70-246 GCA70-256 @act Attendant’s Supplement Impact Station User’s Guide impact Single-Line Proprietary Telephone User’s Guide Impact DSWBLF Console User’s Guide Accessory Information lMl89-037Installation Instructions For The Analog Terminal Interface (ATI-D) GCA70-239User’s Guide For The Industry-Standard Telephone Accessories By employing the Analog Terminal Interface (ATI-D) device, the digital telephone system can support the operation of the following accessories: l ExecuMail and Eloquence voice mail and automatic attendant equipment l Industry-standard telephones and telephone devices The Comdial DigiTech and impact LCD speakerphones with product codes of 7700s and 80248, revision H and earlier, include a built-in headset port. Speakerphones with a revision of I and latepprovide an auxiliary jack for headset interface. The Supra Polaris headset by PLANTRONICS INC, 345 Encinal Street, Santa Cruz CA, 95060 is compatible with the digital telephone system and may be connected to the headset port or auxiliary jack ofthese LCD speakerphones. Two Supra Polaris models are available for use: l OH2001 Monaural Single Receiver l OH2002 Binaural Dual Receiver NOTE: The system delivers subdued off-hook voice announce (SOHVA) messages to the headset port. Because a telephone headset exhibits a “coupling” effect between the ear piece and the microphone, it may allow the outside paw to hear the SOHVA message. The Plantronics headset will minimize the coupling effect but may not complerely eliminate it. Using the Caller Identification Interface (product code CID08), the digital telephone system provides caller ID information as part of the SMDR printout and as ASCII data input for use with personal computer based application programs. Hardware Summary The digital telephone system consists of an electronic Digital Service Unit (DSU), usually referred to as common equipment, optional expansion modules to extend station and line capacities as required, a software cartridge containing the operating system programming, dedicated digital electronic key telephones, and interconnecting wiring consisting of small, 2-- or 4-conductor, twisted-pair cable. The station and line capacity of the base unit andoptional expansion module are per the following chart. MODELCO/PBXSTATION NO.CAPACITYCAPACITY GO408 48 GO81 6816 G16321632 GM4084 8 The digital telephone system is full featured, and supports all Comdial proprietary digital telephone models. The digital system is expandable in both line and station capacity with the addition of add-on expansion modules.1-3
System OverviewIMl66-107Common Equipment Description The common equipment base unit is a fully electronic device. It is essentially a special purpose computer system acting as a communications controller between central office (CO), private branch exchange (PBX), or CENTREX supplied lines and the proprietary digital telephone stations. The software architecture of the common equipment provides complete system support and great flexibility of operation. The system is fully digital and is ISDN up-gradable with two usable time slots available for each station. The digital information passes over time division multiplexing (TDM) highways. The digital information is an encoded version of the voice transmission and control signals that are translated into computer language. The TDM highway can transmit several signals over a single pair of wires at the same time. The signals are governed by a system clock. This clock creates an overall point of reference againstwhich the TDM information is synchronized and partitioned into time slots. A time slot is a portion of time assigned to a particular position of the system clock. Each time a particular clock position is reached, the information associated with that position can be read. As the system clock goes through the clock cycle, all necessary digital information is passed between the pieces of equipment sharing the highway. The common equipment consists of a base unit, which provides complete feature support, and optional expansion modules which provide extended station and line coverage. The common equipment is contained in a functional, modem-style metal housing of contemporary design in keeping with the needs of the modem off ice environment. It is engineered to be wall or rack mounted. The outline dimensions of the common equipment base units are illustrated in Figure l-l.l-4
System Overview 4-Llne, Mtatlon Base Unit &Llne, l&Statlon Base Unit Figure l-l. Outline Dimensions - Common Equipmentl-5
System OverviewIMl66-107Station Description The digital telephones employed with the digital telephone system are electronic, microprocessor- controlled, devices. They allow not only multiline pickup but also single button access to features available from the serving CO, PBX, or CENTREXswitch as well as the common equipment. The digital telephones are available in several different images with several models available in each image. The images and dimensions of the various digital telephones are shown in Figures 1-2 and 1-3.7700s oom o. 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 DD32X Figure l-2a. Station Images - DigiTech Telephones1-6