Comdial QuickQ Agent Telephone User Guide

Notes
The Agent Telephone
·The QuickQ is designed to operate with Comdial digital
LCD speakerphones. Your telephone technician will
program a QuickQ button on your telephone. This
button enables you to sign into the QuickQ.
·You do not need telephone lines appearing on your
telephone to answer calls. The ACD directs the lines to
one of your intercom buttons.
·The following features are programmed on the
programmable buttons at your telephone:
- 2 Intercom - Line Grp - Page
- QuickQ - PARK - Headset
3...

Description of the Display (Idle Display)
This line indicates your present status.
This line indicates the function of the interactive
buttons.
Interaction With DXP·To access DXP features, press the programmed feature
button. To access additional features, press the QuickQ
button and then press the “OPTIONS” interactive
button.
·Your telephone will respond normally when you access
DXP features.   During DXP feature operation, QuickQ
will be suspended. This is indicated by a flashing red
light beside the...

Log-in Procedure
Log-in For Multiple Groups
Signing-In To QuickQ·Press the QuickQ button
After 2 seconds
·Use the keypad to enter your I.D. number. Should you
enter an incorrect digit, press  the RETRY interactive
button.
·Enter your password digits.
Valid Password
·The above display indicates that you are now signed-in
as an ACD agent, ready to accept incoming calls. If it is
necessary for you to leave your desk, press the BUSY
interactive button. This will prevent the ACD from
sending calls to you when...

Receiving An ACD Call·When an ACD call is directed to you, your telephone
will ring and the display will indicate the following:
The group is identified on the display
After 2 seconds
The time the call has waited is displayed.
·If you do not answer this call within the programmed
redirect threshold time, the call will automatically go to
another agent. When the call is redirected, the ACD will
automatically make your telephone busy.
·If you are unable to take this call, press the BUSY
interactive button,...

Assigning an Account Code·To assign an account code to a call, press  the ACC
Interactive button during or after the call. Account
codes must be preset by the supervisor. Account codes
can be used on both incoming and outgoing calls.
·Enter through the key pad the Account Code; should you
enter an incorrect digit, press  the RETRY interactive
button.
Valid Account Code
·If correct press the OK interactive button to return to the
previous state.
·Calls can have more than one account code. To enter...

Requesting Help·The Help function calls the supervisor without
interrupting your present conversation.
·During your conversation, press the HELP interactive
button.
When the supervisor responds to your request:
After 2 seconds
Supervisor’s Name
·You now have the option to add the supervisor to your
conversation (CONFerence) or to place the caller on
HOLD while you   discuss the   situation with   your
supervisor.
Selecting Hold During Help
·Press the HOLD Interactive button.
·This action places the...

This manual has been developed by
Comdial Corporation (the “Company”) and is
intended for the use of its customers and
service personnel. The information in this
manual is subject to change without notice.
While every effort has been made to
eliminate errors, the Company disclaims
liability for  any  difficulties arising  from  the
interpretation of the information contained
herein.
The information contained herein does not
purport to cover all details or variations in
equipment or to provide for every...