compaq notebook 100 series User Manual
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Troubleshooting2-5 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: David Calvert Saved date: 03/29/00 7:07 AM Part Number: 177845-001 File name: CH02.doc 2.3 Solving Common Problems Table 2-2 Power Problem Possible Cause Solution The power button is pressed and nothing happens. The power indicator does not light up. No AC or battery power. Check to ensure the AC adapter is plugged in. Check to ensure the battery is charged. Try another working battery or adapter. Table 2-3 Display Problem Possible Cause Solution There is no display on either the internal LCD or an external monitor.I/O devices and cables causing a problem. Try a working monitor or LCD. Check SW4 for proper switch settings Remove I/O devices and cables and reconnect one by one to determine which is causing the problem. Table 2-4 VGA Controller Failure Problem Possible Cause Solution There is no display on either the internal LCD or an external monitor, yet the system passed POST.Faulty LCD or Monitor Try another working monitor or LCD module. Remove I/O devices and cables and reconnect one by one to determine which is causing the problem.
2-6Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: David Calvert Saved date: 03/29/00 7:07 AM Part Number: 177845-001 File name: CH02.doc Table 2-5 LCD No Display Problem Possible Cause Solution The LCD shows nothing or abnormal picture. The picture is fine on an external monitor. Improper switch settings. Faulty LCD display. Cables not installed properly. LCD is not active (toggle Fn + F5) Check to see if SW4 is set properly. Discharge CMOS for wrong display mode setting. Try a working LCD display. Check if D/A BD is good. Make sure cables are installed properly. Table 2-6 External Monitor No Display Problem Possible Cause Solution The CRT monitor shows nothing or abnormal color. The picture is fine on the LCD. Monitor power cord not installed properly. CRT monitor cable not installed properly CRT monitor is faulty. External display not active (toggle Fn + F5) Check the monitor’s power cord Check the CRT monitor cable. Try a working monitor. Check the CMOS settings
Troubleshooting2-7 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: David Calvert Saved date: 03/29/00 7:07 AM Part Number: 177845-001 File name: CH02.doc 2.4 Test Errors The following topics contain checklists to help isolate and correct errors generated during POST. Memory Test Error Check extended SDRAM modules for proper installation. Visually inspect the SDRAM socket for bent pins. Try a working SDRAM module. Keyboard Test Error Check the keyboard cable. If using an external PS/2 keyboard, ensure that it is working properly by testing a working keyboard. Diskette Drive Test Error Ensure that BIOS is set up correctly. Use the SCU to verify. Ensure that the diskette drive is connected properly. Try another working diskette drive. CD-ROM Drive Test Error Try another working CD. Ensure that the CD-ROM drive is connected properly. Try another working CD-ROM drive. Hard Drive Test Error. Check the CMOS hard disk drive settings. Try another working hard disk drive.
2-8Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: David Calvert Saved date: 03/29/00 7:07 AM Part Number: 177845-001 File name: CH02.doc USB Board Test Error Ensure that the USB device is installed properly. Ensure that the USB driver is installed. Verify that the USB device conforms to the correct standard, UHCI as opposed to OHCI. Try another working UHCI device. Serial Port Test Error Ensure that the mouse or other I/O devices are installed properly (including associated drivers). Check CMOS to ensure that the COM port is set properly. Try another working device. Parallel Port Test Error Ensure that the PIO device is installed properly. Check the CMOS LPT port settings Try another working device. Audio Failure Ensure that all cables and devices are connected properly. Ensure that the appropriate software drivers are installed. Try another working speaker, cable, and CD-ROM. Ensure that there are no address or IRQ conflicts.
Illustrated Parts Catalog3-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Pages: 8 Words: 551 Template: c:\msoffice emplates ef ef.dot Part Number: 177845-001 File name: CH03.doc chapter 3 ILLUSTRATED PARTS CATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Notebook 100 Personal Computer. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1). Figure 3-1. Serial Number Location
3-2Illustrated Parts Catalog COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Part Number: 177845-001 File name: CH03.doc 3.2 Computer System Major Components Figure 3-2. Computer System Major Components
Illustrated Parts Catalog3-3 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Part Number: 177845-001 File name: CH03.doc Table 3-1 Spare Parts: Computer System Major Components Item Description Spare Part Number 1 Display assembly 12.1-inch panel, HPA (used only with config. codes beginning with “FFF”) 12.1-inch panel, TFT (used only with config. codes beginning with “FFG”)176037-001 176038-001 2a 2b 2c 2d 2e 2f 2gMiscellaneous Plastics Kit, includes: Left and right hinge covers Speaker housing RJ11 cover PC Card door I/O cover Modem cover Fan/CPU cover176048-001 3a 3b 3c 3dHardware Kit, includes: Speakers (2) Real time clock battery and sponge Processor bracket Modem shield176049-001 4 Keyboard 176041-XXXBrazilian French German International Italian Japanese-201 -051 -041 -002 -061 -291Latin American Spanish Portuguese Spanish U.K. English U.S. English-161 -131 -071 -031 -001 5 Top cover 176043-001 6 EMI shield 176002-001 7 TouchPad 176044-001 8 Hard drive 5.0 GB 176040-001 9 System board 64 MB SDRAM (used only with config. codes “FFG1” through “FFG4”) 64 MB SDRAM (used only with config. codes “FFF5” and “FFF6”) 32 MB SDRAM (used only with config. codes “FFF1” through “FFF4)189047-001 176035-001 176034-001 10 Diskette drive 176047-001 11a 11b 11cCable Kit, includes: Diskette drive cable Modem cable CD-ROM drive cable176004-001 12 Base assembly 176042-001 13 Battery pack NiMH (standard) Li ion (available only as an option)174373-001 174372-001 14 AMD K6-2 475-MHz processor 176036-001 15 24X CD-ROM drive 176039-001 16 56 Kbps modem 176052-001 17 Fan assembly 176051-001
3-4Illustrated Parts Catalog COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Part Number: 177845-001 File name: CH03.doc 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 176048-001 Item Description 1 Left and right hinge covers 2 Speaker housing 3 RJ11 cover 4 PC Card door 5 I/O cover 6 Modem cover 7 Fan/CPU cover
Illustrated Parts Catalog3-5 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Part Number: 177845-001 File name: CH03.doc 3.4 Hardware Kit Components Figure 3-4. Hardware Kit Components Table 3-3 Hardware Kit Components Spare Part Number 176049-001 Item Description 1 Speakers (2) 2 Real time clock battery 3 Processor bracket 4 Modem shield
3-6Illustrated Parts Catalog COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: J Abercrombie Saved date: 04/06/00 3:14 PM Part Number: 177845-001 File name: CH03.doc 3.5 Cable Kit Components Figure 3-5. Cable Kit Components Table 3-4 Spare Parts: Cable Kit Components Spare Part Number 176004-001 Item Description 1 Diskette drive cable 2 Modem cable 3 CD-ROM drive cable