Dell 1135n User Guide

							require to  be replaced. Contact  a  service  representative.
The  paper keeps  jamming.
There is too  much  paper in the tray. Remove excess  paper from  the tray. If  you
are printing on special materials,  use the manual tray.
An incorrect type of paper is being used. Use  only  paper that  meets the
specifications required  by the machine (See  Print media specifications 
).
There may be debris inside  the machine.  Open the front door  and  remove any
debris.
If  an original does  not feed into the machine,  the document feeder  rubber pad  may
need  to  be replaced. Contact  a  service  representative.
Transparencies  stick
together  in the paper exit. Use  only  transparencies specifically  designed for laser  printers.  Remove each
transparency as it  exits from  the machine.
Envelopes skew  or fail  to
feed correctly. Ensure  that  the paper guides  are against both  sides of the envelopes.
Printing problems
Condition
Possible cause Suggested solutions
The  machine does  not
print. The  machine is not
receiving power. Check the power cord  connections.
The  machine is not
selected as the default
machine. Select your  machine as your  default machine in your
Windows.
Check the machine for the following:
The  front door  is not closed.  Close  the front door.
Paper  is jammed. Clear  the paper jam  (See  Clearing paper jams).
No  paper is loaded.  Load paper (See Loading  paper in the tray).
The  toner cartridge is not installed. Install the toner cartridge.
If  a  system  error occurs,  contact  your  service  representative.
The  connection  cable
between  the computer
and  the machine is not
connected properly. Disconnect the machine cable  and  reconnect  it.
The  connection  cable
between  the computer
and  the machine is
defective. If  possible, attach the cable  to  another computer  that  is
working properly  and  print  a  job.  You  can  also  try using  a
different cable.
The  port setting  is
incorrect. Check the Windows printer setting  to  make  sure  that  the
print  job is sent to  the correct port. If  the computer  has
more  than  one  port, make  sure  that  the machine is attached
to  the correct one.
The  machine may be
configured incorrectly. Check the 
Printing Preferences  to  ensure that  all of the
print  settings are correct (See  Opening  printing preferences
).
The  printer driver  may be
incorrectly  installed. Repair the machine software (See 
Installing USB  connected
machine’s  driver, Installing network connected machine’s
driver).
The  machine is
malfunctioning. Check the display  message  on the control panel to  see if the
machine is indicating  a  system  error.  Contact  a  service
representative.
The  machine does  not
print. The  document size is so
big  that  the hard disk
space  of the computer  is
insufficient to  access  the
print  job. Get  more  hard disk  space  and  print  the document again.
The  output tray  is full. Once the paper is removed from  the output tray, the machine resumes  printing.
The  machine selects
print  materials from  the
wrong  paper source. The  paper option that
was  selected in the
Printing Preferences
may be incorrect. For  many software applications, the paper source selection is
found  under the Paper  tab within  the 
Printing Preferences.
Select the correct paper source.  See the printer driver  help
screen (See  Opening  printing preferences
).
A  print  job is extremely The  job may be very Reduce the complexity  of the page  or try adjusting the print
 
						

							slow.complex. quality settings.
Half the page  is blank. The  page  orientation setting  may be incorrect. Change the page  orientation  in your  application. See the
printer driver  help screen.
The  paper size and  the
paper size settings do not
match. Ensure  that  the paper size in the printer driver  settings
matches the paper in the tray.Or, ensure that  the paper size
in the printer driver  settings matches the paper selection in
the software application  settings you use.
The  machine prints, but
the text is wrong,
garbled, or incomplete. The  machine cable  is
loose  or defective.
Disconnect the machine cable  and  reconnect. Try a  print  job
that  you have  already printed successfully. If  possible, attach
the cable  and  the machine to  another computer  that  you
know works and  try a  print  job.  Finally,  try a  new machine
cable.
The  wrong  printer driver
was  selected. Check the application’s printer selection menu  to  ensure that
your  machine is selected.
The  software application
is malfunctioning. Try printing a  job from  another application.
The  operating  system  is
malfunctioning. Exit Windows and  reboot  the computer. Turn the machine off
and  back  on again.
Pages  print, but they are
blank. The  toner cartridge is
defective or out of toner. Redistribute the toner,  if necessary. If  necessary, replace the
toner cartridge.
The  file may have  blank
pages. Check the file to  ensure that  it  does  not contain blank pages.
Some  parts,  such as the
controller  or the board,
may be defective. Contact  a  service  representative.
The  machine does  not
print  PDF  file correctly.
Some  parts of graphics,
text,  or illustrations are
missing. Incompatibility between
the PDF  file and  the
Acrobat  products.
Printing  the PDF  file as an image may enable the file to  print.
Turn on 
Print As Image  from  the Acrobat  printing options.
It will take  longer to  print  when  you print  a  PDF  file as an
image.
The  print  quality of
photos is not good.
Images are not clear. The  resolution of the
photo  is very low.
Reduce the photo  size.  If  you increase  the photo  size in the
software application, the resolution will be reduced.
Before  printing, the
machine emits  vapor
near  the output tray. Using damp paper can
cause vapor  during
printing. This is not a  problem. Just  keep printing.
The  machine does  not
print  special- sized
paper, such as billing
paper. Paper  size and  paper size
setting  do not match.
Set  the correct paper size in the 
Custom Paper  Size
Settings  in the Paper tab in the  Printing Preferences  (See
Opening  printing preferences
).
Printing quality problems
If  the inside  of the machine is dirty or paper has  been  loaded improperly,  there might be a  reduction in print  quality.
See the table below  to  clear  the problem.
Condition Suggested Solutions
Light or faded print
If  a  vertical  white streak or faded area appears on the page, the toner
supply  is low. You  may be able  to  temporarily extend  the toner cartridge life
(See  Redistributing toner
). If  this does  not improve  the print  quality,  install
a  new toner cartridge.
The  paper may not meet paper specifications; for example, the paper may
be too  moist  or rough  (See  Print media specifications 
).
If  the entire  page  is light, the print  resolution setting  is too  low  or the toner
save mode is on.  Adjust  the print  resolution and  turn  the toner save mode
off.  See the help screen of the printer driver.
A  combination of faded or smeared  defects  may indicate that  the toner
cartridge needs cleaning (See  Cleaning the inside
).
The  surface of the LSU part inside  the machine may be dirty (See  Cleaning
the inside).
Toner specks
The  paper may not meet specifications; for example, the paper may be too
moist  or rough  (See  Print media specifications 
).
 
						

							The  transfer roller  may be dirty.  Clean the inside  of your  machine.  Contact  a
service  representative.
The  paper path  may need  cleaning.  Contact  a  service  representative.
Dropouts
If  faded areas,  generally  rounded,  occur randomly on the page:
A  single  sheet of paper may be defective. Try reprinting the job.
The  moisture  content  of the paper is uneven  or the paper has  moist  spots
on its  surface.  Try a  different brand of paper (See  Print media specifications
).
The  paper lot  is bad. The  manufacturing processes  can  cause some  areas to
reject toner.  Try a  different kind or brand of paper.
Change the printer option and  try again.  Go to  Printing Preferences,  click
Paper  tab, and  set  type to   Thick (See Opening  printing preferences
).
If  these steps do not correct the problem, contact  a  service  representative.
White Spots
If  white spots appear on the page:
The  paper is too  rough  and  a  lot  of dirt from  a  paper falls  to  the inner
devices within  the machine,  so the transfer roller  may be dirty.  Clean the
inside  of your  machine (See  Cleaning the inside
).
The  paper path  may need  cleaning (See  Cleaning the inside).
Vertical  lines
If  black  vertical  streaks appear on the page:
The  surface (drum  part) of the toner cartridge inside  the machine has
probably been  scratched. Remove the toner cartridge and  install a  new one
(See  Replacing  the toner cartridge
).
If  white vertical  streaks appear on the page:
The  surface of the LSU part inside  the machine may be dirty (See  Cleaning
the inside).
Black  background
If  the amount  of background shading becomes  unacceptable:
Change to  a  lighter weight  paper (See  Print media specifications ).
Check the environmental conditions: very dry conditions  or a  high level of
humidity (higher than  80%  RH) can  increase  the amount  of background
shading.
Remove the old  toner cartridge and, install a  new one  (See  Replacing  the
toner cartridge).
Toner smear
If  toner smears on the page:
Clean the inside  of the machine (See  Cleaning the inside).
Check the paper type and  quality (See  Print media specifications ).
Remove the toner cartridge and  then, install a  new one  (See  Replacing  the
toner cartridge).
Vertical  repetitive  defects
If  marks  repeatedly appear on the printed side  of the page  at even intervals:
The  toner cartridge may be damaged.  If  you still have  the same  problem,
remove the toner cartridge and, install a  new one  (See  Replacing  the toner
cartridge).
Parts of the machine may have  toner on them. If  the defects  occur on the
back  of the page, the problem will likely  correct itself after a  few  more
pages.
The  fusing assembly may be damaged.  Contact  a  service  representative.
Background  scatter
Background  scatter results  from  bits of toner randomly distributed on the
printed page.
The  paper may be too  damp.  Try printing with a  different batch  of paper. Do
not open packages  of paper until necessary  so that  the paper does  not
absorb too  much  moisture.
If  background scatter occurs on an envelope, change  the printing layout  to
avoid  printing over areas that  have  overlapping seams on the reverse  side.
Printing  on seams can  cause problems.
 
						

							If  background scatter covers  the entire  surface area of a  printed page,
adjust  the print  resolution through your  software application  or in Printing
Preferences  (See Opening  printing preferences
).
Misformed characters
If  characters are improperly formed and  producing hollow images, the paper
stock may be too  slick. Try different paper (See  Print media specifications 
).
If  characters are improperly formed and  producing a  wavy  effect,  the
scanner  unit  may need  service  (See Cleaning the scan  unit
).
Page  skew
Ensure  that  the paper is loaded properly.
Check the paper type and  quality (See  Print media specifications ).
Ensure  that  the guides  are not too  tight or too  loose  against the paper stack.
Curl  or wave
Ensure  that  the paper is loaded properly.
Check the paper type and  quality.  Both high temperature  and  humidity can
cause paper curl  (See  Print media specifications 
).
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Wrinkles or creases
Ensure  that  the paper is loaded properly.
Check the paper type and  quality (See  Print media specifications ).
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Back of printouts  are dirty
Check for leaking  toner.  Clean the inside  of the machine (See  Cleaning the
inside).
Solid Color  or Black  pages
The  toner cartridge may not be installed  properly. Remove the cartridge and
reinsert it.
The  toner cartridge may be defective. Remove the toner cartridge and  install
a  new one  (See  Replacing  the toner cartridge
).
The  machine may require repair. Contact  a  service  representative.
Loose toner
Clean the inside  of the machine (See  Cleaning the inside).
Check the paper type and  quality (See  Print media specifications ).
Remove the toner cartridge and  then, install a  new one  (See  Replacing  the
toner cartridge).
If  the problem persists, the machine may require repair. Contact  a  service
representative.
Character Voids
Character voids are white areas within  parts of characters that  should be solid
black:
If  you are using  transparencies, try another type of transparency.  Because of
the composition of transparencies, some  character voids are normal.
You  may be printing on the wrong  surface of the paper. Remove the paper
and  turn  it  around.
The  paper may not meet paper specifications (See  Print media specifications
).
Horizontal  stripes If  horizontally  aligned black  streaks or smears appear:
The  toner cartridge may be installed  improperly.  Remove the cartridge and
 
						

							reinsert it.
The  toner cartridge may be defective. Remove the toner cartridge and  install
a  new one  (See Replacing  the toner cartridge
).
If  the problem persists, the machine may require repair. Contact  a  service
representative.
Curl
If  the printed paper is curled or paper does  not feed into the machine:
Turn the stack of paper over in the tray. Also  try rotating the paper 180° in
the tray.
Change the printer option and  try again.  Go to   Printing Preferences,  click
Paper  tab, and  set  type to   Thin (See  Opening  printing preferences
).
An unknown image repetitively
appears on a  few  sheets  or loose
toner,  light  print, or
contamination occurs. Your  machine is probably being used at an altitude of 1,000 m (3,281  ft.) or
above.The high altitude may affect the print  quality,  such as loose  toner or light
imaging.  Change the correct altitude setting  to  your  machine (See 
Altitude
adjustment).
Copying problems
ConditionSuggested solution
Copies are too  light  or too  dark. Use  Darkness  in Copy  feature  to  lighten  or darken the backgrounds of
copies (See  Changing the darkness
).
Smears, lines, marks, or spots
appear on copies.
If  the defects  are on the original, use  Darkness in Copy  feature  to
lighten  the background of your  copies (See  Changing the darkness
).
If  there are no defects  on the original, clean the scan  unit  (See  Cleaning
the scan  unit).
Copy  image is skewed.
Ensure  that  the original is face down  on the scanner  glass or face up  in
the document feeder.
Check that  the copy  paper is loaded correctly.
Blank copies print  out. Ensure  that  the original is face down  on the scanner  glass or face up  in the
document feeder.
Image rubs off the copy  easily.
Replace the paper in the tray  with paper from  a  new package.
In high humidity areas,  do not leave paper in the machine for extended
periods  of time.
Frequent copy  paper jams  occur.
Fan the stack of paper, then  turn  it  over in the tray. Replace the paper in
the tray  with a  fresh  supply. Check/adjust  the paper guides, if necessary.
Ensure  that  the paper is the proper paper weight.
Check for copy  paper or pieces of copy  paper remaining in the machine
after a  paper jam  has  been  cleared.
Toner cartridge produces fewer
copies than  expected before running
out of toner.
Your  originals may contain pictures,  solids,  or heavy  lines. For  example,
your  originals may be forms, newsletters, books, or other documents that
use more  toner.
The  scanner  lid  may be left  open while  copies are being made.
Turn the machine off and  back  on.
Scanning problems
Condition Suggested solutions
The  scanner  does  not
work.
Make sure  that  you place  the original to  be scanned face down  on the scanner
glass, or face up  in the document feeder.
There may not be enough available  memory to  hold the document you want  to
scan. Try the  Prescan function to  see if that  works. Try lowering  the scan
resolution rate.
Check that  the machine cable  is connected properly.
 
						

							Make sure  that  the machine cable  is not defective. Switch the cable  with a  known
good cable. If  necessary, replace the cable.
Check that  the scanner  is configured correctly. Check scan  setting  in the SmarThru
or the application  you want  to  use to  make  certain  that  the scanner  job is being
sent to  the correct port (for  example, USB001).
The  unit  scans very slowly.
Check if the machine is printing received data. If  so, scan  the document after the
received data has  been  printed.
Graphics are scanned more  slowly  than  text.
Communication speed slows in scan  mode because  of the large  amount  of memory
required  to  analyze and  reproduce the scanned image.  Set  your  computer  to  the
ECP  printer mode through BIOS setting. It will help to  increase  the speed. For
details about  how to  set  BIOS,  refer to  your  computer  user’s guide.
Message appears on your
computer  screen:
Device can’t  be  set to
the H/W mode  you
want.
Port is  being  used  by
another program .
Port is  Disabled.
Scanner is  busy
receiving or  printing
data.  When the
current job is
completed., try  again.
Invalid handle.
Scanning has failed.
There may be a  copying or printing job in progress. Try your  job again when  that
job is finished.
The  selected port is currently being used. Restart your  computer  and  try again.
The  machine cable  may be improperly connected or the power may be off.
The  scanner  driver  is not installed  or the operating  environment  is not set  up
properly.
Ensure  that  the machine is properly  connected and  the power is on,  then  restart
your  computer.
The  USB  cable  may be improperly connected or the power may be off.
Fax problems
condition suggested  solutions
The  machine is not working,  there
is no display, or the buttons are not
working.
Unplug  the power cord  and  plug it  in again.
Ensure  that  there is power being supplied  to  the electrical outlet.
No  dial  tone.
Check that  the phone  line  is properly  connected.
Check that  the phone  socket on the wall is working by plugging in another
phone.
The  numbers stored  in memory do
not dial  correctly. Make sure  that  the numbers are stored  in memory correctly. Print an
Address  Book
 list (See Setting  up  address book
).
The  original does  not feed into the
machine.
Make sure  that  the paper is not wrinkled and  you are inserting it  in
correctly. Check that  the original is the right  size,  not too  thick or thin.
Make sure  that  the document feeder  is firmly closed.
The  document feeder  rubber pad  may need  to  be replaced. Contact  a
service  representative.
Faxes are not received
automatically.
The  receiving mode should be set  to  fax.
Make sure  that  there is paper in the tray.
Check to  see if the display  shows  any error message. If  it  does, clear  the
problem.
The  machine does  not send.
Make sure  that  the original is loaded in the document feeder  or on the
scanner  glass.
Check the fax machine you are sending to,  to  see if it  can  receive  your
fax.
The  incoming fax has  blank spaces
or is of poor -quality.
The  fax machine sending you the fax may be faulty.
A  noisy phone  line  can  cause line  errors.
Check your  machine by making  a  copy.
A  toner cartridge has  reached its  estimated cartridge life.  Replace the
toner cartridge (See  Replacing  the toner cartridge
).
 
						

							Some  of the words on an incoming
fax are stretched.The  fax machine sending the fax had  a  temporary document jam.
There are lines on the originals you
sent. Check your  scan  unit  for marks  and  clean it  (See 
Cleaning the scan  unit
).
The  machine dials a  number, but
the connection  with the other fax
machine fails. The  other fax machine may be turned off,  out of paper, or cannot answer
incoming calls. Speak  with the other machine operator  and  ask her/him to
solve  out the problem.
Faxes do not store in memory. There may not be enough memory space  to  store the fax. If  the display indicating  the memory status shows, delete any faxes you no longer need
from  the memory,  and  then  try to  store the fax again.  Call  for service.
Blank areas appear at the bottom  of
each  page  or on other pages, with a
small strip of text at the top You  may have  chosen  the wrong  paper settings in the user  option setting. For
details about  paper settings, see 
Setting  the paper size and  type
.
Dell Scan and Fax Manager Problem
Condition suggested  solution
Dell Scan  and  Fax  Manager
does  not work. Check your  system  requirements. Dell Scan  and  Fax  Manager works in Windows
(See 
System  requirements
).
Common Windows problems
Condition Suggested solutions
“ File in Use ” message  appears
during installation. Exit all software applications. Remove all software from  the printer’s startup
group,  then  restart  Windows. Reinstall  the printer driver.
“ General  Protection Fault ”,
“ Exception OE ”, “Spool 32 ”, or
“ Illegal  Operation ” messages
appear. Close  all other applications, reboot  Windows and  try printing again.
“Fail  To Print”, “A printer timeout
error occurred” messages appear. These messages may appear during printing. Just  keep waiting until the
machine finishes printing. If  the message  appears in standby mode or after
printing has  been  completed, check  the connection  and/or  whether  an error has
occurred.
Refer to  Microsoft Windows User’s Guide that  came  with your  computer  for further information  on Windows
error messages.
Common Linux problems
condition
Suggested solutions
The
machine
does  not
print.
Check if the printer driver  is installed  in your  system. Open Unified Driver  Configurator  and  switch
to  the  Printers  tab in Printers configuration  window  to  look at the list of available  machines.
Make sure  that  your  machine is displayed on the list. If  not, open  Add  new  printer wizard to  set
up  your  device.
Check if the machine is started.  Open  Printers configuration and  select your  machine on the
printers list. Look  at the description in the  Selected printer pane. If  its  status contains   Stopped
string, press  the  Start button. After that  normal  operation  of the machine should be restored. The
“stopped” status might be activated  when  some  problems in printing occurred. For  instance, this
could be an attempt to  print  a  document when  the port is claimed  by a  scanning  application.
Ensure  the port is not busy. Since functional  components  of machine (printer and  scanner) share
the same  I/O interface (port), the situation of simultaneous access  of different user  applications  to
the same  port is possible. To avoid  possible conflicts, only  one  of them  at a  time is allowed to  gain
control over the device. The  other user  will encounter “device busy” response. You  should open
ports configuration and  select the port assigned to  your  machine.  In the  Selected port pane you
can  see if the port is occupied by some  other application. If  this is the case,  you should either  wait
for completion  of the current job or press  the  Release port  button, if you are sure  that  the present
application  is not functioning properly.
Check if your  application  has  special print  option such as “-oraw”.  If  “-oraw” is specified in the
command  line  parameter,  then  remove it  to  print  properly. For  Gimp front-end, select “print”  ->
“Setup printer” and  edit command  line  parameter in the command  item.
The  CUPS (Common  Unix Printing  System) version distributed with SuSE Linux  9.2 (cups -1.1.21)
has  a  problem with IPP (Internet Printing  Protocol) printing. Use  the socket printing instead of ipp  or
install a  later version of CUPS (cups -1.1.22  or higher).
 
						

							The
machine
does  not
print
whole
pages,
and
output is
printed on
half  the
page.It is a  known problem that  occurs when  a  color  machine is used on version 8.51  or earlier  of
Ghostscript, 64 -bit Linux  OS,  and  has  been  reported to  bugs.ghostscript.com  as Ghostscript  Bug
688252.The  problem is solved in AFPL  Ghostscript  v. 8.52  or above. Download  the latest  version of
AFPL  Ghostscript  from  http://sourceforge.net/projects/ghostscript/ and  install it  to  solve  this problem.
I  cannot
scan  via
Gimp
Front-end. Check if Gimp Front-end  has  Xsane: 
Device dialog.  on the Acquire menu.  If  not, you should install
Xsane plug-in for Gimp on the your  computer. You  can  find Xsane plug-in package for Gimp on Linux
distribution  CD or Gimp home page. For  the detailed information, refer to  the Help for Linux  distribution
CD or Gimp Front-end  application.
If  you wish to  use another kind of scan  application, refer to  application’s Help.
I
encounter
error
“Cannot
open port
device
file” when
printing a
document. Avoid  changing print  job parameters  (via  LPR  GUI, for example) while  a  print  job is in progress. Known
versions  of CUPS server break  the print  job whenever print  options are changed and  then  try to  restart
the job from  the beginning.  Since Unified Linux  Driver  locks  the port while  printing, the abrupt
termination of the driver  keeps  the port locked and  unavailable for subsequent  print  jobs. If  this
situation occurs,  try to  release  the port by selecting  
Release port in Port configuration  window.
The
machine
does  not
appear on
the
scanners
list.
Ensure  your  machine is attached  to  your  computer, connected properly  via the USB  port, and  is
turned on.
Ensure  the scanner  driver  for your  machine is installed  in your  system. Open Unified Linux  Driver
configurator, switch to   Scanners configuration ,  then  press  Drivers.  Make sure  that  driver  with a
name corresponding  to  your  machine's  name is listed  in the window.
Ensure  the port is not busy. Since functional  components  of machine (printer and  scanner) share
the same  I/O interface (port), the situation of simultaneous access  of different user  applications  to
the same  port is possible. To avoid  possible conflicts, only  one  of them  at a  time is allowed to  gain
control over the device. The  other user  will encounter “device busy” response. This usually  happens
when  starting a  scan  procedure. An appropriate message  box appears.
To identify the source of the problem, open the  Ports configuration and  select the port assigned
to  your  scanner, port's  symbol  /dev/mfp0 corresponds  to  LP:0 designation  displayed in the
scanners’ options,  /dev/mfp1 relates to  LP:1,  and  so on.  USB  ports start  at /dev/mfp4, so scanner
on USB:0  relates to  /dev/mfp4 respectively  and  so forth sequentially. In the  Selected port pane,
you can  see if the port is occupied by another application. If  this is the case,  you should either  wait
for completion  of the current job or press  the  Release port  button, if you are sure  that  the present
port application  is not functioning properly.
The
machine
does  not
scan.
Ensure  a  document is loaded into the machine,  ensure your  machine is connected to  the computer.
If  there is an I/O error while  scanning.
Refer to  Linux  User’s Guide that  came  with your  computer  for further information  on Linux  error messages.
Common Macintosh problems
condition Suggested solutions
The  machine does  not print  PDF  files  correctly.
Some  parts of graphics,  text,  or illustrations are
missing. Printing  the PDF  file as an image may enable the file to  print.
Turn on 
Print As Image  from  the Acrobat  printing options.
It will take  longer to  print  when  you print  a  PDF  file as an
image.
The  document has  printed,  but the print  job has
not disappeared  from  the spooler in Mac OS X
10.3.2. Update your  Mac OS to  Mac OS X  10.3.3. or higher.
Some  letters are not displayed normally during
the cover page  printing. Mac OS cannot create the font during the cover page  printing.
The  English  alphabet  and  numbers are displayed normally on the
cover page.
When  printing a  document in Mac OS with
Acrobat  Reader
 6.0 or

 higher, colors print Make sure  that  the resolution setting  in your  machine driver
matches the one  in Acrobat  Reader.
 
						

							incorrectly.
Refer to  Macintosh  User’s Guide that  came  with your  computer  for further information  on Macintosh  error
messages.
 
						

							Appendix
Dell technical support policy
Technician-assisted technical  support requires  the cooperation and  participation of the customer  in the troubleshooting
process and  provides  for restoration of the Operating System, application  software,  and  hardware drivers to  the
original default configuration as shipped from  Dell,  as well as the verification of appropriate functionality  of the printer
and  all Dell-installed  hardware.  In addition  to  this technician assisted technical  support,  online  technical  support is
available  at  Dell Support.  Additional technical  support options may be available  for purchase.
Dell  provides  limited technical  support for the printer and  any  Dell-installed  software and  peripherals. Support for
third -party software and  peripherals  is provided  by the original manufacturer, including those  purchased  and/or
installed  through Software & Peripherals (DellWare), ReadyWare, and  Custom Factory Integration  (CFI/DellPlus).
Contacting Dell
You  can  access  Dell Support at  support.dell.com.  Select your  region on the WELCOME TO DELL  SUPPORT page, and
fill  in the requested  details to  access  help tools and  information.
You  can  contact  Dell electronically  using  the following addresses:
World  Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific  countries  only)
www.dell.com/jp/
 (Japan only)
www.euro.dell.com
 (Europe only)
www.dell.com/la/
 (Latin American and  Caribbean countries)
www.dell.ca
 (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and  use your  email address as your  password.
Electronic Support Service
[email protected]
[email protected]
la [email protected]  (Latin America and  Caribbean countries  only)
[email protected]  (Asian/Pacific  countries  only)
support.jp.dell.com
 (Japan only)
support.euro.dell.com
 (Europe only)
Electronic Quote  Service
[email protected]  (Asian/Pacific  countries  only)
[email protected]  (Canada only)
Warranty and return policy
Dell Inc.  (“ Dell”) manufactures its  hardware products  from  parts and  components  that  are new or equivalent to  new in
accordance with industry -standard  practices.  For  information  about  the  Dell warranty for your  printer, refer to  the
Product Information  Guide .