DuVoice DV2000 Mailbox Administration Instructions Manual
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DV2000 Mailbox Administration - Service Release 3.0 21 Right Click Menu With the courser not on a mailbox number or icon, the right clock button will give you the following options: ¨ Arrange Icons o Use this option to set the order in which the mailboxes appear: by Name, Number, Extension or Description ¨ New Mailbox option o Use this option to create a single new mailbox. (Same as Create mailbox option.) ¨ Mailbox Search option o Use this option to locate a mailbox by number or by subscriber’s last name. Arrange Icons While in the Mailbox Administration Screen, you can arrange the listings. Arrange by Name option Use this option to sort the mailbox list by the Subscriber Name field. Left mouse click on to arrange by Name field. Arrange by Number option Use this option to sort the mailbox list by the Mailbox Number field. Left mouse click on to arrange by Mailbox Number field. Arrange by Extension option Use this option to sort the mailbox list by the Mailbox Extension field. Left mouse click on to arrange by Extension Number. Arrange by Description option Use this option to sort the mailbox list by the Mailbox Description field. Left mouse click on to arrange by Mailbox Description field
DV2000 Mailbox Administration - Service Release 3.0 22 Mailbox Editor Menu - Overview Mailbox Editor Move to Next/Previous Mailbox Arrows: Use the buttons to move to the previous (left arrow) or next (right arrow) mailbox, in mailbox number sequence. If you have made changes to the current mailbox, you will be asked if you want to save your changes before moving to the next/previous mailbox. Mailbox Editor Mailboxes are customized in the Mailbox Editor. A double click on the selected mailbox icon opens a dialog showing the following tabs. Each of these dialogs contain default settings. ¨ Owner Settings ¨ Mailbox Statistics ¨ Distribution Lists ¨ Address List ¨ Number Restrictions ¨ Speed and Volume ¨ System Administrator Events (administrator mailboxes only) ¨ Question and Answer Dialog (system mailboxes only) System templates, (not to be confused with System Mailbox Templates), are assigned under tabs in the Mailbox Editor, and control settings in the following areas: ¨ Class of Service (COS) ¨ Message Notifications ¨ Message Delivery ¨ Scheduled Events ¨ Call Routing Plans ¨ Single Digit Actions These template tabs are provided to: ¨ Review the settings on the template assigned to the mailbox ¨ Assign other or additional templates to mailboxes ¨ Create custom templates for individual mailboxes Each template is on a separate tab, and each has additional online help to describe its function, and explain each entry field, checkbox, etc. System templates can also be accessed through the Open submenu from the Templates menu on the main screen. (Please see page73)
DV2000 Mailbox Administration - Service Release 3.0 23 Mailbox Editor Menu- Owner Settings Tab Owner Settings Tab Owner Settings Use this dialog to review and specify unique information including Names, Description, Extension and Password about the mailbox you are currently editing or creating. Through the buttons on this dialog, you can also access the class of service templates, the details of recorded prompts and toggles to user options. User options include: ¨ Call Screening ¨ Call Blocking ¨ Hide from Directory ¨ Tutorial complete, ¨ Administrator Privilege ¨ System Mailbox
DV2000 Mailbox Administration - Service Release 3.0 24 Mailbox Editor Menu- Owner Settings Tab Explanation of Fields: Owner Information: First name & Last name - the mailbox subscriber/owner’s first and last names. The spell by name directory uses the first three letters of the last name and the first three letters of the first name. Any display or list of mailboxes in the Mailbox Administration program will use these name fields, in the format of “last name, first name.” Description – is an additional description for this mailbox, if desired, such as a title or position. This description is also used in mailbox display lists. Extension - the extension number for this mailbox. Password - the subscriber/owner’s password is for entering the mailbox to retrieve messages and to perform other mailbox functions. The password is represented by asterisks, corresponding to the number of characters in the password. The default password for all new, uninitialized, or reset mailboxes is “1234.” If the subscriber changes the password through the user interface, that change is reflected in this field as *****. Class of Service: Current Class of Service (COS) Selection - displays the currently selected (or default of Standard) class of service for the mailbox currently being set up or edited. COS Details button - the Class of Service (COS) Details button is provided on the Mailbox Owner Settings tab to assign a different Class of Service template to the mailbox. The COS Details button also provides an alternative, “shortcut” method to the Templates menu options to review settings in the Class of Service system template.
DV2000 Mailbox Administration - Service Release 3.0 25 Mailbox Editor Menu- Owner Settings Tab - COS COS Class of Service Class of Service Message Settings tab To open this dialog, click on the button at the bottom of the Owner Settings Tab. Class Of Service Use the Custom Class of Service dialog to modify the voice mail system options that, subscribers can employ for messages for this mailbox. These options, along with the options on the Subscriber Settings tab, are collectively referred to as a Class of Service. There are two tabs in the Class of Service system template that you can access: ¨Message Settings ¨Subscriber Settings The Message and Subscriber Settings tabs are saved together and are considered a single template. The Message Settings tab allows you to specify what type of messages can be sent, and received and how messages can be stored, and replayed. The Subscriber Settings tab controls call transfer features such as number of rings, hold announcement, transfer type and queuing option, as well as the user’s ability to change greetings, call blocking, screening, and notifications. Note: If you intend to use the same Class of service for more than one mailbox, we recommend that you create a new class of service template (see page 78) and use that template for multiple mailboxes.
DV2000 Mailbox Administration - Service Release 3.0 26 Mailbox Editor Menu- Owner Settings Tab - COS The Standard COS template options are set as follows (refer to the Explanation of Fields section below for complete descriptions of the fields and sections on the dialog): ¨ Send options section - all options are on except Send priority messages and Future delivery. ¨ Receive options section - all options are on. ¨ Maximum message size is 300 seconds. ¨ Minimum message size is 1 second. ¨ Maximum message storage is 180 minutes. ¨ Review timing parameters section - all options have 5 second intervals. Make changes or entries in the fields as described below, then use the Save or Save As button to complete the new or modified template. (Note: only the Save As button is available if you accessed this dialog through the New Template option, because you must give the new template a filename.) Explanation of fields: Send Options For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Send messages Allows the subscriber to send a message to another mailbox or distribution list. Send priority messages Allows the subscriber to send a message that plays immediately upon the message receiver’s login. Send urgent messages Allows the subscriber to send a message that plays before normal messages. Send private messages Allows the subscriber to send a message marked private, which cannot be forwarded or copied. Future delivery Allows the subscriber to specify a delayed (future) delivery for a message. Receive Options For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Receive messages Allows the subscriber to receive and retrieve messages. Store messages Allows the subscriber to archive messages. Play date/time Allows the subscriber play the date and time the message was received before each message playback during review. Beep on immediate record Allows the subscriber beep and begin recording without playing any prompt (only available to inband integrated systems for recording conversations). Allow fax mail Allows the subscriber receive facsimile messages.
DV2000 Mailbox Administration - Service Release 3.0 27 Mailbox Editor Menu- Owner Settings Tab - COS Storage Maximum message size Is the maximum length for any one message, measured in seconds. Minimum message size Is the minimum length for any one message, measured in seconds. Maximum message storage Is the total amount of time allowed for all stored messages, in minutes. Review & Timing Parameters: Fast forward interval When reviewing messages, the length of time to jump forward each time this option is selected. Rewind interval When reviewing messages, the length of time to rewind the replay each time this option is selected. Pause interval When reviewing messages, the length of time to pause the replay each time this option is selected.
DV2000 Mailbox Administration - Service Release 3.0 28 Mailbox Editor Menu- Owner Settings Tab - COS Subscriber Tab Use this dialog to review, modify or enter the selections for voice mail system subscriber options. These options, along with the options on the Message Settings tab, are collectively referred to as a Class of Service. Class of Service – Subscriber Settings tab The Standard COS template options are set as follows (refer to the Explanation of Fields section below for complete descriptions of the fields and sections on the dialog): ¨ Number of rings for a call transfer is 5. ¨ Call transfer section - all options are on except ID Call and Call Progress. ¨ Inband no password required, Wake up calls, Hospitality and List style directory access options are all off. ¨ Location Assignment is the default location. ¨ Language Selection - Default language is English Make changes or entries in the fields as described below, then use the Save or Save As button to complete the new or modified template. (Note: only the Save As button is available if you accessed this dialog through the New Template option, because you must give the new template a filename.)
DV2000 Mailbox Administration - Service Release 3.0 29 Mailbox Editor Menu- Owner Settings Tab - COS Subscriber Tab Explanation of fields: Call Transfer: Number of rings – Is the number of rings that determines a ring-no-answer (call progress only). For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Play please hold – The “please hold” prompt plays before call is transferred. ID Call The system will announce who the call is for when the phone is answered (typically used for a shared extension). Call progress The system will monitor ring condition for RNA, busy or connect (opposite of blind transfer). Call progress should only be used for call screening and to provide a busy queue. This feature should never be used with an extension that has a DND button which forwards the call to voice mail or busy forwarding to voice mail. Busy queue can only be used for telephone system extensions that provide a busy signal to a voice mail port. (Iin most Lucent applications, the switch does not provide busy signaling.) Press * for busy queue On a busy signal, prompts caller to “press *” to get in or stay in a busy holding queue. Subscriber Options: For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Record greeting Allows the subscriber to record personal, customized greetings. Change call blocking Allows the subscriber to turn call blocking functionality on or off. Change call screening Allows the subscriber to turn call-screening functionality on or off (requires Call Progress on). Change notifications Allows the subscriber to modify mailbox Message Notifications using touch-tones which are set up in the Map to DTMF tab. Other Options: For each of the following fields, check the box to give the subscriber’s mailbox this functionality: Inband no password required Permits immediate login without a user password. Wake Up calls Reserved for future use. Hospitality Reserved for future use. List style directory access – If there are multiple matches for a look-up request, presents the matches as a list of options (“Press 1 for…”). If this option is not selected, multiple matches are simply reported.
DV2000 Mailbox Administration - Service Release 3.0 30 Mailbox Editor Menu- Owner Settings Tab - COS Subscriber Tab Location Assignment Location – This is the Location assigned to this Class of Service template. To change the assigned Location, click on the down arrow for a list of available location templates, and highlight the one desired. Details button – Review the settings of the assigned Location, including the following tabs: ¨ General Info ¨ Outdial Restrictions ¨ Outdial Translations ¨ Outbound Port Access ¨ Sharing Locations The settings for the Location assigned to this Class of Service can be reviewed, but not changed, through this view. To change Location Settings, use the System Configuration program, Locations menu. Language Selection Default language The default language in which system prompts and instructions will be presented once this mailbox has been accessed.