DuVoice DV2000 Mailbox Administration Instructions Manual
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DV2000 Mailbox Administration - Service Release 3.0
61 Mailbox Editor Menu - Single Digit Actions tab
Single Digit Actions tab
The Standard template codes are assigned as follows:
¨ Press 4 to look up a subscriber’s name (directory services).
¨ Press * to log in to a mailbox.
¨ Press 8 to leave a message.
¨ Press 9 to disconnect
¨ Press 0 to transfer to the operator (mailbox 0)
¨ Press # to signal the end of an entry.
¨ NI (No Input) is blank for the Standard SDA and Operator for Day Action menu in 991 Single Digit Access tab Single Digit Access is the menu of keystrokes available in each mailbox
that enable the caller to transfer to another extension, to the operator, to the directory,
etc… Single digit codes that can be used include 0-9, A-D, and the symbols * and #. In addition,
actions can be specified for no input (NI), which is typically used to specify what mailbox to route to
next, and detected facsimile tones (FaxFreq).
Action codes define the flow of the voice mail system. For example, if a caller transfers to a mailbox
and receives a ring-no-answer, busy signal or voice mail, the action codes define what actions are
available to the caller.
Use this dialog to:
¨ Review the codes in any Single Digit Action Codes template.
¨ Assign a different Single Digit Action Codes template to the mailbox.
¨ Create a Custom template for this mailbox.
DV2000 Mailbox Administration - Service Release 3.0 62 Mailbox Menu - Single Digit Actions tab Explanation of fields: Single Digit Actions: 1, 2, 3, 4, 5, * 6, 7, 8, 9, 0, # A, B, C, D, NI, FaxFreq - Enter a mailbox number, or click on the down arrow by the action code field to select from a pull-down list, which includes: ¨ Login ¨ Direct Message ¨ Directory ¨ Disconnect ¨ DTMF Mask ¨ Fax ¨ any IVR scripts available Seconds to Wait for Input - the time, in seconds, that the system will wait for a response (input) from the caller before routing to the mailbox specified by the NI code. Restrict to Single Digit Entry – do not allow more than one digit to be used as a single response. Page 92 To create a custom template for just the current mailbox, Open the Single Digit Action tab, and in the file name window, select Custom. Typically, you will select one of the pre-made templates, or create a template in the Template Tab (see page 92) however; you can also create a custom Single Digit Action Template for this mailbox only. Features and functions related to Single Digit Action Template settings is covered in the Single Digit Action Template section.
DV2000 Mailbox Administration - Service Release 3.0 63 Mailbox Editor Menu Speed and Volume Tab Speed and Volume tab Volume - click on the volume slide, and, while holding down the mouse button, drag the slide to adjust the volume of any recorded messages/system prompts played through the mailbox. Move the slide down to reduce the volume. Move the slide up to increase the volume. Alternative methods: click on the field, then use the up and down arrow keys to adjust the volume slide. Or, click on the field, then continue to click to move the slide. Speed - click on the speed slide, and, while holding down the mouse button, drag the slide to adjust the speed of the playback of any recorded messages/system prompts played through the mailbox. Move the slide down to reduce the speed. Move the slide up to increase the speed. Alternative methods: click on the field, then use the up and down arrow keys to adjust the volume slide. Or, click on the field, then continue to click to move the slide. Speed and Volume tab The administrator can adjust the speed and volume for message and prompt playback in each mailbox. The individual user can also adjust message speed and volume, but user adjustments are only in effect during the playback of that message Use this tab to set the speed and volume level for Messages and for System Prompts.
DV2000 Mailbox Administration - Service Release 3.0 64 Dropdown Menus - Overview Drop Down Menus There are four drop down menus at the top of the Mailbox Administration Screen: The corresponding menu will open by clicking on any of the following: ¨ Password ¨ Mailbox ¨ Templates ¨ Help Drop Down Menus At the top of the Mailbox Administration Screen, there are four drop down menus; Password, Mailbox, Templates, and Help. The Password Drop Down Menu controls administration security, the Mailbox Drop Down Menu allows the administrator to create, edit and delete mailboxes, the Template Drop Down Menu allows the administrator to create, edit, and delete Class of Service, Call Routing, Message Delivery, Notification, Scheduled Event, and Single Digit Access Templates.
DV2000 Mailbox Administration - Service Release 3.0 65 Dropdown Menus - Password Menu Password Menu Click on the Password or press Ctl P to open the password dialog Change Password option Enter new password - Type the password you want to set up or change to. Re-enter new password - Type the same password you typed in the Enter new password field, and click on OK. If the two password entries are the same, you will see a New Passwords Accepted window. Click on OK. If the two passwords are different, you will see a Passwords entered are not the same window. Click on OK, and re-type the password in both the Enter new password and Re-enter new password fields. Password Menu This is where you create the password that must be entered in the Password dialog box whenever the program is started. Note: To insure security for your system, upon first accessing the program, you should always change to a new password from the default password initially provided with the program Use the Change Password option to set up an initial system security password, or to change an existing password.
DV2000 Mailbox Administration - Service Release 3.0 66 Drop Down Menus - Mailbox Menu Mailbox Menu Options Click on the desired menu item. Note: You can also copy, edit or delete a mailbox, simply by double clicking on the mailbox on the Mailbox Administration Screen and then executing the desired function. Note: You can also search, simply by clicking on the header “Subscriber, Mailbox, Extension, etc…”, the listings will then become ordered by that topic. Mailbox Menu This menu enables the Administrator to manage mailboxes. Use this dialog to: ¨ Create a Mailbox ¨ Create a Range of Mailboxes ¨ Edit a mailbox ¨ Delete a mailbox ¨ Search for a mailbox ¨ Reset mailboxes. Note: when creating a mailbox or range of mailboxes, it is generally best to copy an existing mailbox and, if necessary, modify it to meet the specific task to which it will be put. That way message waiting lights and other settings will be correct.
DV2000 Mailbox Administration - Service Release 3.0
67 Drop Down Menus - Mailbox Menu - Create
Create Mailbox Dialog
A message waiting light template is not automatically assigned when creating a mailbox
in this manner. By instead copying a subscriber mailbox 995, you will avoid the need to assign
the message-waiting indicator, and save time. Mailbox Menu – Create… Use this menu to create an individual mailbox. The mailbox number may be any
number from 1 to 15 digits in length, i.e., from 1 to 999999999999999, but it may not start with a zero.
The next dialog allows you to enter the specific properties for the mailbox you are setting up,
including general owner settings, distribution lists, mailbox address list and restrictions on dialing out.
Additionally, this dialog contains a mailbox statistics screen for review.
DV2000 Mailbox Administration - Service Release 3.0 68 Drop Down Menus - Mailbox Menu – Create Range Create Range Dialog . Mailbox Menu – Create Range… Use the Create Range option to set up several mailboxes with the same properties in one step. The Mailbox Creation Wizard easily and quickly walks you through the steps to successfully complete the definition of all required mailbox properties. Note: You can also copy an existing mailbox into a range of mailboxes. In the Mailbox Administration Menu, highlight and right mouse click the desired mailbox. Select copy and specify the beginning mailbox number and number of copies you wish to create. By using this method, you are assured correctly setting-up message waiting notification and other mailbox settings. ¨ For Subscriber mailboxes, copy System Template Mailbox 995. ¨ For Message Only mailboxes, System Template Mailbox 996 ¨ For Q&A mailboxes, copy mailbox System Template Mailbox 997 ¨ For Audiotext mailboxes, copy from System Template Mailbox 998. Note: If you copy a mailbox which has the Tutorial marked as complete, the mailboxes you copy to will also have the tutorial marked as complete.
DV2000 Mailbox Administration - Service Release 3.0 69 Drop Down Menus - Mailbox Menu – Create Range Mailbox Creation Wizard Important Note: While there are times to use the Mailbox Creation Wizard, it is generally more practical to copy one of the existing Mailbox Templates. (See page 12 for details on copying Mailbox Templates.) Mailbox Creation Wizard - Welcome The Mailbox Creation Wizard is a set of four screens that walk you through the steps needed to create one or more mailboxes The Wizard will help you define the mailbox number(s) to create, assign the extensions, and either accept the default “Standard” system templates or choose to use the mailbox editor to assign templates. If you already have at least one mailbox set up, you can choose to copy all of the properties from an existing mailbox to the new one(s) being created. Buttons From all Wizard screens except the first one, you can click on the Back button to return to the previous screen. From any Wizard screen except the last one, click on the Next button to continue with the process. When all necessary information has been entered, click on the Finish button to complete the process and create the new mailbox(es).To exit without creating any mailboxes, click on the Cancel button from any Wizard screen. From all Wizard screens, you can click on the Help button or press F1 to access help information specific to that screen.
DV2000 Mailbox Administration - Service Release 3.0 70 Drop Down Menus - Mailbox Menu – Create Range Mailbox Creation Wizard - Mailbox Numbers The second screen of the Mailbox Creation Wizard is used to specify the mailbox numbers to create. Start with mailbox number: enter the number of the first mailbox to set up. Number of boxes to create: enter the total number of mailboxes to set up. Increment new mailbox numbers by: use the mouse to click on the desired selection, or use the up and down arrow keys to move to the desired selection. · Increment new mailbox numbers by 1 (default). · Increment new mailbox numbers by 10. · Increment new mailbox numbers by 100. Example To set up mailboxes 110 through 140, enter: Start with mailbox number:110 Number of boxes to create: 4 Increment new mailbox numbers by 10 To set up only mailboxes 100 through 700, enter: Start with mailbox number:100 Number of boxes to create: 7 Increment new mailbox numbers by 100 To set up mailboxes 2243 and 2244, enter Start with mailbox number:2243 Number of boxes to create: 2 Increment new mailbox numbers by 1