DuVoice DV2000 Mailbox Administration Instructions Manual
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![Page 54
DV2000 Mailbox Administration - Service Release 3.0
54 Mailbox Editor Menu - Message Delivery Tab
] Example
Elizabeth wants to have all of her messages forwarded 24/7 to her supervisor at extension 524 and keep
the original in her mailbox as well.
1. In the Address Tab, create an address for the supervisor’s mailbox 524. (See Address List Tab –
page 35)...](http://img.usermanuals.tech/thumb/5722/83604/w64_duvoice-manual-mailbox-admin_d-53.png "Page 54
DV2000 Mailbox Administration - Service Release 3.0
54 Mailbox Editor Menu - Message Delivery Tab
] Example
Elizabeth wants to have all of her messages forwarded 24/7 to her supervisor at extension 524 and keep
the original in her mailbox as well.
1. In the Address Tab, create an address for the supervisor’s mailbox 524. (See Address List Tab –
page 35)...")
DV2000 Mailbox Administration - Service Release 3.0 51 Mailbox Editor Menu - Message Delivery Tab Message Delivery tab Message Delivery tab In conjunction with the Address List, the Message Delivery function enables the system to ‘forward’ messages to other mailboxes and locations. Use this dialog to: ¨ Review the codes in any Message Delivery template. ¨ Assign a Message Delivery template to the mailbox. ¨ Create a Custom template for this mailbox. You can use the flexibility and convenience of Message Delivery for a number of common occurrences, such forwarding messages to another mailbox. You can use multiple Message Delivery templates for one mailbox. Although there are no automatically assigned default templates, there is a system-provided template for Message Delivery to another extension or to ve-mail, which you can optionally assign. Since each template specifies the times it is active, it is possible to create overlapping or conflicting message delivery instructions. If this occurs, template instructions are executed as “first found, first used.” Message Delivery settings are used for delivering mailbox messages outside the subscriber’s normal office extension. Note, this is for true delivery; for message notification instead, use the Message Notifications tab Use this dialog to: ¨ Review the codes in any Message Delivery template. ¨ Assign a Message Delivery template to the mailbox. ¨ Create a Custom template for this mailbox.
DV2000 Mailbox Administration - Service Release 3.0 52 Mailbox Editor Menu - Message Delivery Tab Page 85 To create a custom template for just the current mailbox, click on the button at the bottom of the screen or the Custom icon in the toolbar at the top of the screen. Typically, you will select one of the pre-made templates, or create a template in the Template Tab (see page 85) however; you can also create a custom Message Delivery Template for this mailbox only. Features and functions related to Message Delivery Template settings is covered in the Message Delivery Template section.
DV2000 Mailbox Administration - Service Release 3.0 53 Mailbox Editor Menu - Message Delivery Tab Explanation of fields: Template Definition – this section contains: · The type of message to deliver, such as all messages or priority messages. · The Starting and Ending times, i.e., the time to start delivering messages according to these specifications. · The days of the week this delivery schedule applies to. Description – the first line in this section contains: · The delay time, i.e., the length of time to wait after receiving a message, before forwarding it. · The frequency, in minutes, with which to attempt subsequent deliveries of one message if the first attempt is unsuccessful. · The maximum number of times to try to deliver one message. Delivery Address - where to deliver the message. The address option, which is defined in the Mailbox Address Lists tab under Mailboxes, is: Forward to Mailbox Additional selections may be provided in a future release. Delivery Technique Defines how to deliver the message. The technique option is: Forward Message to Mailbox Forward Message to e-mail (VeMail Messaging) Additional selections may be provided in a future release. Delivery Method This is the method, or series of steps, used to perform the message delivery. This is the Standard Method unless an alternative method has been created and assigned using the Method Editor dialog. Template disabled Check this box to leave the template assigned to the mailbox, but not functioning.
DV2000 Mailbox Administration - Service Release 3.0 54 Mailbox Editor Menu - Message Delivery Tab ] Example Elizabeth wants to have all of her messages forwarded 24/7 to her supervisor at extension 524 and keep the original in her mailbox as well. 1. In the Address Tab, create an address for the supervisor’s mailbox 524. (See Address List Tab – page 35) 2. In the Message Delivery Tab a. Create a Custom Notification 3. When the window opens, select the message delivery event (i.e.; All Messages), delay before first notification (0), frequency (0), and number of attempts (1). 4. Select the Delivery Address (Forward to Mailbox) 5. Select the Delivery Technique (Forward to Mailbox) 6. Leave delete upon delivery un-checked 7. (Unless directed to do so by DuVoice Technicians, Do Not modify the notification Method or Edit Method.) 8. Save.
DV2000 Mailbox Administration - Service Release 3.0 55 Mailbox Editor Menu - Scheduled Events tab Scheduled Events tab From this dialog, you can also change the Scheduled Events system template(s) assigned to the current mailbox by clicking on the or buttons at the bottom of the screen, or the Add or Remove icons in the toolbar at the top of the screen. Scheduled Events tab “Scheduled Events” refers to the settings for regularly scheduled, recurring changes for this mailbox. You can use Scheduled Events to change the Automated Attendant mailbox prompts to use time- appropriate greetings. Other applications include office closings, holidays, vacations, etc. You can use multiple Scheduled Events templates for one mailbox, but only one template is active at any one time. The system-provided template(s) are configured for different time-of-day greetings and are pre-assigned to system mailboxes 990, 991 and 0. Important note on Mailbox 991 –Attendant Mailbox: Mailbox 991, the attendant mailbox is, by itself, the after hours greeting and SDA schedule. By adding a Scheduled Event for Open Options, you create the business hours greetings and SDA schedule. Use this dialog to: ¨ Review the codes in any Scheduled Events template. ¨ Assign the Scheduled Events templates to the mailbox. ¨ Create a Custom template for this mailbox.
DV2000 Mailbox Administration - Service Release 3.0 56 Mailbox Editor Menu - Scheduled Events tab Page 90 To create a custom template for just the current mailbox, click on the button at the bottom of the screen or the Custom icon in the toolbar at the top of the screen. Explanation of fields: Starting at This is the time, and date if specified, to start the event and apply the changed settings. Ending at This is time, and date if specified, to end the event and revert to the otherwise assigned settings. Days This is days of the week this event applies to (within the specified dates). Description: When the dates/times/days indicated have been reached, the event is considered “active.” Upon activation, the settings entered in the following fields will take effect, superseding any previous settings. SDA file – the Single Digit Actions file to use. Extension - the extension for this mailbox. COS - the system Class of Service template to use for this mailbox. Use Call Blocking - check to turn call blocking functionality on, uncheck for off. Call Blocking Greeting - the number of the prompt to use for the call blocking greeting, or zero if no prompt. Typically, you will select one of the pre-made templates, or create a template in the Template Tab (see page 90) however; you can also create a custom Scheduled Events Template for this mailbox only. Features and functions related to Scheduled Events Template settings are covered in the Scheduled Events Template section.
DV2000 Mailbox Administration - Service Release 3.0 57 Mailbox Editor Menu - Scheduled Events tab Busy Greeting - the number of the prompt to use for the extension busy greeting, or zero if no prompt. RNA Greeting - the number of the prompt to use for the ring-no-answer greeting, or zero if no prompt. Use Call Screening - check to turn call screening functionality on, uncheck for off. Holiday Override – click on this button to supersede any other scheduled events; this template will execute regardless of any overlapping time periods in other Scheduled Events templates. Template disabled - check this box to leave the template assigned to the mailbox, but not functioning. Buttons Add - add another Scheduled Events template for this mailbox. Remove - remove the highlighted Scheduled Events template for this mailbox. Custom - set up a new custom Scheduled Events template for this mailbox. OK - save changes for this mailbox and return to the Main Menu. Cancel - leave this dialog without saving any changes. Apply - save changes for this mailbox and remain on this Template. Help - access the online help topic for this dialog. Example Elizabeth wants to play an after hours greeting in her mailbox, and allow callers to have a special set of menu options after hours. 1. In the Scheduled Event Template (see page 90) a. Create a Custom Scheduled Event 2. Set a Start Date of today and en End Date of some date far in the future. 3. Set the Start Time to correspond with the end of the business day and set the End Time to correspond with the beginning of the business day. 4. Select each day of the workweek. 5. Select the appropriate SDA file 6. Enter the user’s extension number. 7. Select the desired COS file (see page 23) 8. Select the greeting numbers you wish to use. (Don’t forget to record the greetings) 9. Save.
DV2000 Mailbox Administration - Service Release 3.0
58 Mailbox Editor Menu - Call Routing Plans tab Call Routing Plans tab
The Standard template settings are assigned as follows:
¨ Route calls to office extension:
à all days of week
à 24 hours/day
à using extension transfer
¨ Play RNA prompt on ring-no-answer condition (if an RNA prompt has not been recorded or is
not active, play default phrase)
¨ Play busy prompt on busy signal (if a busy prompt has not been recorded or is not active,
play default phrase)
¨ Execute mailbox number 991 (return to automated attendant instructions):
- After a completed call.
- If no routing plan is active.
- On an error condition. Call Routing tab With call routing, the DV2000 can be programmed to route calls based on day,
date and time of day. This tab enables you to manage call routing for this mailbox. Please use care in modifying Call Routing, as you can create difficult to diagnose
problems in this area.
Use this dialog to:
¨ Review the codes in any Call Routing template.
¨ Assign a different Call Routing template to the mailbox.
¨ Create a Custom template for this mailbox.
DV2000 Mailbox Administration - Service Release 3.0 59 Mailbox Editor Menu - Call Routing Plans tab Page 82 To create a custom template for just the current mailbox, click on the button at the bottom of the screen or the Custom icon in the toolbar at the top of the screen. Explanation of fields: Assigned template (display window) This is the filename of the Call Routing template currently assigned to this mailbox. Only one template can be active at a time. In the screen shown above, the Call Routing template assigned is called “Standard.” Starting at/Ending at This is the times of day for which these instructions apply. Days This is the days of the week for which these instructions apply. Route Calls to Address This is the destination for calls to be routed, as defined in the mailbox address list. Use Technique This is how to route or transfer the calls to be forwarded. On Routing Complete/Chain This is the action to be taken after the call-blocking prompt has been played and a message has been left. Typically, you will select one of the pre-made templates, or create a template in the Template Tab (see page 82) however; you can also create a custom Call Routing Template for this mailbox only. Features and functions related to Call Routing Template settings is covered in the Call Routing Template section.
DV2000 Mailbox Administration - Service Release 3.0 60 Mailbox Editor Menu - Call Routing Plans tab Optional Completion Events: On Ring No Answer This is the action to be taken when a call to the extension is not answered. On Busy This is the action to be taken when the extension is busy. On No Active Routing This is the default action to be taken when there is no routing plan. On Telephone Network Problems This is the action to be taken if errors with the telephone network occur (i.e., no dial tone on transferred caller or no ring back). Template disabled Check this box to leave the template assigned to the mailbox, but not functioning. Buttons Add - assign another Call Routing template to this mailbox. Remove - remove the highlighted Call Routing template for this mailbox. Custom - set up a new custom Call Routing template for this mailbox. OK - save changes for this mailbox and return to the Main Menu. Cancel - leave this dialog without saving any changes. Apply - save changes for this mailbox and remain on this Template. Help - access the online help topic for this dialog.