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Epson AcuLaser C1100DN User Manual

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    							Troubleshooting191
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    When transparencies are jammed at the MP tray
    When transparencies are jammed, follow the steps to clear the 
    jam.
    1. Open the MP tray cover and remove all paper that is loaded.
    2. Open cover E. Then, gently pull out any sheets of paper with 
    both hands. Be careful not to tear the jammed paper.
     
    						
    							192Troubleshooting 3. Reload the transparencies into the MP tray.
    4. Close cover E.
     
    						
    							Troubleshooting193
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    Printing a Status Sheet
    To confirm the current status of the printer, and that the options 
    are installed correctly, print a status sheet using the printer’s 
    control panel.
    Follow the steps below to print a status sheet.
    1. Turn on the printer. The LCD panel shows Ready.
    2. Press the   Enter button three times. The printer prints a 
    status sheet.
    * Enter button
    3. Confirm that the information about the installed options is 
    correct. If the options are installed correctly, they appear 
    under Hardware Configurations. If the options are not listed, 
    try reinstalling them.
    Note:
    ❏If the status sheet does not list your installed options correctly, make 
    sure that they are securely connected to the printer.
    ❏If you are unable to get the printer to print a correct status sheet, 
    contact your dealer.
    ❏For the Windows printer driver, you can update the installed option 
    information manually. See “Making Optional Settings” on page 62.
    *
     
    						
    							194Troubleshooting
    Operational Problems
    The Ready light does not turn on
    The printer does not print (Ready light off)
    Cause What to do
    The power cord may not be 
    properly plugged into the 
    electrical outlet.Turn off the printer, check the power 
    cord connections between the printer 
    and the electrical outlet, then turn the 
    printer back on.
    The electrical outlet may be 
    controlled by an outside 
    switch or an automatic timer.Make sure that the switch is turned on 
    or plug another electrical device into the 
    outlet to check whether the outlet is 
    operating properly.
    Cause What to do
    The printer is offline. Press the N Start/Stop button once to 
    switch the printer to ready status.
     
    						
    							Troubleshooting195
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    The Ready light is on but nothing prints
    Cause What to do
    Your computer may not be 
    properly connected to the 
    printer.Perform the procedure described in 
    “Connecting the Printer to a Computer” 
    in the Setup Guide.
    The interface cable may not be 
    plugged in securely.Check both ends of the interface cable 
    between the printer and the computer. If 
    you are using the parallel interface, be 
    sure to secure the connector using the 
    wire retaining clips.
    You may not be using the 
    correct interface cable.If you are using the parallel interface, 
    make sure that the cable is a 
    double-shielded, twisted-pair interface 
    cable no more than six feet in length.
    If you are using the USB interface, use a 
    Revision 2.0 cable.
    Your application software is 
    not properly set up for your 
    printer.Make sure that the printer is selected in 
    your application software.
    Your computer system’s 
    memory is too small to handle 
    the volume of data in your 
    document.Try reducing the image resolution of 
    your document in the application 
    software, or install more memory in 
    your computer if you can.
     
    						
    							196Troubleshooting
    The optional product is not available
    Sharing Problems
    Network printers cannot be monitored in a 
    Windows 95 environment
    Cause What to do
    If you are using Windows, and 
    EPSON Status Monitor 3 is not 
    installed.For Windows users:
    You have to make settings manually in 
    the printer driver. See “Making Optional 
    Settings” on page 62.
    For Macintosh users:
    When you have attached or removed 
    printer options, you need to delete the 
    printer using Print Setup Utility (for Mac 
    OS X 10.3), Print Center (for Mac OS X 
    10.2 or below), or Chooser (for Mac 
    OS 9), and then re-register the printer.
    Cause What to do
    Your printer is in the sleep 
    mode.Close the printer driver and EPSON 
    Status Monitor 3, then restart EPSON 
    Status Monitor 3.
     
    						
    							Troubleshooting197
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    Printout Problems
    Printout is garbled
    Cause What to do
    The interface cable may not be 
    plugged in securely.Make sure that both ends of the interface 
    cable are plugged in securely.
    You may not be using the 
    correct interface cable.If you are using the parallel interface, 
    make sure that the cable is a 
    double-shielded, twisted-pair interface 
    cable no more than six feet in length.
    If you are using the USB interface, use a 
    Revision 2.0 cable.
    Note:
    If a status sheet does not print correctly, your printer may be damaged. Contact 
    your dealer or a qualified service representative.
     
    						
    							198Troubleshooting
    Color Printing Problems
    Cannot print in color
    The printout color differs when printed from 
    different printers
    Cause What to do
    Black is selected as the Color 
    setting in the printer driver.Change this setting to Color.
    The color setting in the 
    application you are using is 
    not appropriate for color 
    printing.Make sure that the settings in your 
    application are appropriate for color 
    printing.
    Cause What to do
    Printer driver default settings 
    and color tables vary by 
    printer model.Set the gamma setting to 1.8 in the More 
    Settings dialog box in the printer driver, 
    then print again. If you still do not get 
    the printouts you expect, adjust the color 
    using the slide bar for each color. For 
    details about the More Settings dialog 
    box, see “Customizing print settings” on 
    page 45 for Windows, or see 
    “Customizing print settings” on page 93 
    for Macintosh.
     
    						
    							Troubleshooting199
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    The color looks different from what you see on 
    the computer screen
    Cause What to do
    Printed colors do not exactly 
    match the colors on your 
    monitor, since printers and 
    monitors use different color 
    systems: monitors use RGB 
    (red, green, and blue), while 
    printers typically use CMYK 
    (cyan, magenta, yellow, and 
    black). Although it is difficult to match colors 
    perfectly, selecting the printer driver’s 
    ICM setting (for Windows XP, Me, 98, 
    95, 2000, or Server 2003) or ColorSync 
    setting (for Macintosh) can improve 
    color matching between different 
    devices. For details, see “Using the 
    predefined settings” on page 43 for 
    Windows, and “Using the predefined 
    settings” on page 90 for Macintosh.
    For Macintosh, the System 
    Profile setting is not in use.To apply ColorSync properly, your 
    input device and the application must 
    support ColorSync, and a System Profile 
    must be used for your monitor.
    PhotoEnhance4 may be 
    selected in the printer driver.The PhotoEnhance 4 feature corrects the 
    contrast and brightness of the original 
    image data, and so may not be suitable 
    for printing vivid images.
     
    						
    							200Troubleshooting
    Print Quality Problems
    The background is dark or dirty
    White dots appear in the printout
    Cause What to do
    You may not be using the 
    correct type of paper for your 
    printer.If the surface of your paper is too rough, 
    printed characters may appear distorted 
    or broken. EPSON special paper, or 
    smooth, high-quality copier paper is 
    recommended for best results. See 
    “Available paper types” on page 233 for 
    information on choosing paper.
    The paper path inside the 
    printer may be dusty.Clean internal printer components by 
    printing three pages with only one 
    character per page.
    Cause What to do
    The paper path inside the 
    printer may be dusty.Turn off the printer. Clean internal 
    printer components by printing three 
    pages with only one character per page.
     
    						
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