Epson AcuLaser C1100DN User Manual

							Troubleshooting211
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Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. 
Windows Me screens may differ slightly.
1. Access the printer driver, see “Accessing the printer driver” 
on page 40, then click the Details tab.
 
						

							212TroubleshootingIf EPUSBX: (EPSON AcuLaser C1100) is displayed in the 
“Print to the following port” list, then the USB printer device 
driver and printer software are installed correctly. If the 
correct port is not displayed, proceed to the next step.
2. Right-click the My Computer icon on your desktop, then 
click Properties.
 
						

							Troubleshooting213
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3. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.
 
						

							214TroubleshootingIf EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or EPSON AcuLaser C1100 appears under 
Other devices, the printer software is not installed correctly. 
Proceed to step 5.
If neither USB Printer nor EPSON AcuLaser C1100 appears 
under Other devices, click Refresh or unplug the USB cable 
from the printer, then plug it into the printer again. Once 
you’ve confirmed that these items appear, proceed to step 5.
 
						

							Troubleshooting215
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4. Under Other devices, select USB Printer or EPSON AcuLaser 
C1100, click Remove, then click OK.
When the following dialog box appears, click OK, then click 
OK to close the System Properties dialog box.
5. Uninstall the printer software as explained in “Uninstalling 
the Printer Software” on page 81. Turn the printer off, restart 
your computer, then reinstall the printer software as 
described in the Setup Guide.
 
						

							216Troubleshooting
Status and Error Messages
This section contains a list of error messages shown on the LCD 
panel. They give a brief description of each message and 
suggestions for correcting the problem. Note that not every 
message shown on the LCD panel indicates a problem. When the 
 mark is displayed at the left of the warning message, multiple 
warnings occur. To confirm all warnings that occur, press the d 
Down button to display the Status Menu, then press the   Enter 
button.
Calibrating Printer
The printer automatically calibrates itself. This is not an error 
message, and will clear itself after about one minute or more 
depending on the status of the printer. While the printer displays 
this message, do not open the covers or turn off the printer.
Cancel All Print Job
The printer is canceling all print jobs in the printer memory, 
including jobs the printer is currently receiving or printing. This 
message appears when the + Cancel Job button has been pressed 
down for more than 2 seconds.
Cancel Print Job
The printer is canceling the current print job. This message 
appears when the + Cancel Job button has been pressed and 
released within 2 seconds.
Can’t Print
The print data is deleted because it is incorrect.
Make sure that the appropriate printer driver is used.
 
						

							Troubleshooting217
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Can’t Print Duplex
The printer has encountered problems during duplex printing. 
Make sure you are using an appropriate type and size of paper 
for the Duplex Unit. The problem could also be a result of 
incorrect settings for the paper source you are using. Pressing the 
N Start/Stop button will print the rest of the print job on only one 
side of the paper. Press the + Cancel Job button to cancel the print 
job.
Check Transparency
You have loaded media other than transparencies when the Paper 
Type setting in the printer driver is Transparency, or 
transparencies are loaded when the Paper Setting in the printer 
driver is not set to Transparency. Paper is jammed at the MP tray. 
To clear the jam, see “When transparencies are jammed at the MP 
tray” on page 191.
Check Paper Size
The paper size setting is different from the size of paper loaded 
in the printer. Check to see if the correct size of paper is loaded in 
the specified paper source.
To clear this error, select Clear Warning from the control panel’s 
Reset Menu. See “How to access the control panel menus” on page 
247 for instructions.
Check Paper Type
The media loaded in the printer does not match the paper type 
setting in the printer driver. Media that matches only the paper 
size setting will be used for printing.
To clear this error, select Clear Warning from the control panel’s 
Reset Menu. See “How to access the control panel menus” on page 
247 for instructions.
 
						

							218Troubleshooting
Color Unmatched
The colors on your computer do not match the colors output by 
the printer. The version of the driver that is installed and the 
model of the printer’s color screen are not compatible. Install the 
latest version of the printer driver and printer firmware. For 
details, contact your dealer or service agent.
Duplex Mem Overflow
There is not enough memory for duplex printing. The printer 
prints only on the front and ejects the paper. To clear this error, 
follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel’s 
Setup Menu, press the N Start/Stop button to print on the back of 
the next sheet, or press the + Cancel Job button to cancel the print 
job.
If On is selected as the Auto Cont setting on the control panel’s 
Setup Menu, printing continues automatically after a certain 
period of time.
Form Feed
The printer is ejecting paper due to a user request. This message 
appears when pressing the N Start/Stop button once to take the 
printer offline, then holding down the N Start/Stop button for 
more than 2 seconds in order not to receive a form feed command.
Image Optimum
There is insufficient memory to print the page at the specified 
print quality. The printer automatically lowers the print quality 
so that it can continue printing. If the quality of the printout is not 
acceptable, try simplifying the page by limiting the number of 
graphics or reducing the number and size of fonts.
To clear this error, select Clear Warning from the control panel’s 
Reset Menu. See “How to access the control panel menus” on page 
247 for instructions.
 
						

							Troubleshooting219
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You may need to increase the amount of printer memory to be 
able to print at the desired print quality for your document. For 
more information on adding memory, see “Memory Module” on 
page 155.
Install Photocondctr
There is no photoconductor unit installed or the photoconductor 
unit is not installed properly. Install the photoconductor unit if it 
is not installed.
If a photoconductor unit is already installed, open cover B. Raise 
the yellow lever and remove the photoconductor unit, then 
reinstall it correctly. Then close cover B. The error clears 
automatically if the photoconductor unit is installed correctly.
Install uuuu TnrCart
The indicated toner cartridges are not installed in the printer. (The 
letters C, M, Y, or K appear in place of uuuu and indicate the colors 
Cyan, Magenta, Yellow, and Black respectively.)
Install the indicated cartridges. See “Toner Cartridge” on page 
161.
Invalid Data
The spool file on the driver is deleted while printing or the data 
is abnormal. Press the N Start/Stop button to clear the error.
Invalid N/W Module
There is no network program, or the network program cannot be 
used with your printer. Contact a qualified service representative.
Irregular Density
The density of the print data is too high to print. Turn off the 
printer and remove jammed paper.
 
						

							220Troubleshooting
Jam WWWWW
The location where the paper jam occurred is displayed at WWWWW. 
WWWWW indicates the location of the error.
If a paper jam occurs at two or more locations simultaneously, the 
corresponding multiple locations are displayed.
Manual Duplex
Printer stops because the printing on one side of the paper is 
finished in the manual duplex mode. Reload the paper that has 
been printed on the one side into the MP tray and press N 
Start/Stop button.
Location Description
J a m   C P a p e r  i s  j a m m e d  a t  c o v e r  C .  F o r  i n s t r u c t i o n s  o n  h o w  t o  r e m o v e  
jammed paper at cover C, see “Jam C (cover C)” on page 
177.
Jam D Paper is jammed inside the optional Duplex Unit. For 
instructions on how to remove jammed paper at the Duplex 
Unit, see “Jam D (cover D)” on page 179.
Jam  E Paper is jammed at cover E. For instructions on how to remove 
jammed paper at cover E, see “Jam E (cover E)” on page 182.
Jam  F Paper is jammed at cover F. For instructions on how to remove 
jammed paper at cover F, see “Jam F (cover F)” on page 183.
Jam  DM Paper is jamm ed at cover DM of the  optional Duplex Unit. For 
instructions on how to remove jammed paper at cover DM, 
see “Jam DM (cover DM)” on page 186.
Jam MP Paper is jammed at the MP tray. For instructions on how to 
r e m o v e  j a m m e d  p a p e r  a t  t h e  M P  t r a y ,  s e e  “ J a m  M P  ( M P  t r a y ) ”  
on page 187.
Jam LC Paper is jammed at the paper cassette. For instructions on 
clearing this type of paper jam, see “Jam LC (paper cassette)” 
on page 188.
Jam  G Paper is jammed at cover G. For instructions on how to remove 
jammed paper at cover G, see “Jam G (cover G)” on page 
189.