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Epson AcuLaser CX21NC User Manual

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    							Faxing Problems331
    Chapter 18 
    Faxing Problems
    Sending and Receiving Faxes Problems
    The document stops feeding during faxing
    Try one or more of the following solutions.
    ❏The maximum length of a page you can load is 355.6 mm. Faxing a longer page stops 
    at 355.6 mm. The minimum page size for the Auto Document Feeder is 182 × 257 mm 
    (7.1 × 10.1 in.). If the item is too small, it can jam inside the Auto Document Feeder.
    ❏If there is no jam and it has been less than one minute, wait a moment before pressing 
    the yCancel button. If there is a paper jam, see Clearing Jammed Paper on page 
    335.
    ❏Try sending to a different fax machine. There might be problems with the fax machine 
    you are sending to.
    ❏Try one of the followings. There might be problems with the phone line.
    Turn up the volume on the product and press the xB&W Start or xColor Start button 
    on the control panel. If you hear a dial tone, the phone line is working. To change the 
    speaker volume, see Basic Settings on page 252. Disconnect the product from the 
    phone jack and connect a phone. Try to make a phone call to make sure the phone line 
    is working.
    The product is receiving faxes but not sending them
    Try one or more of the following solutions.
    ❏If your product is on a PBX system, the PBX system might be generating a dial tone the 
    product cannot detect. Disable the detect dial tone setting. See Basic Settings on 
    page 252.
    ❏If you think there might be a poor connection on this phone line, try sending the fax later 
    and see if it sends successfully.
     
    						
    							Faxing Problems332
    Outgoing fax calls keep dialing
    The product will automatically redial a fax number if the Auto Redial Tries setting is set 
    between 1 and 99. To stop the redials while the product is dialing, press the yCancel 
    button. Change the redial settings if necessary.
    Faxes you send are not arriving
    Try one or more of the following solutions.
    ❏Call the recipient to make sure the fax machine is on and ready to receive faxes.
    ❏Make sure the fax is still waiting in memory. A fax might be in memory because it is 
    waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or 
    the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, 
    an entry for the job appears in the fax log. Print a fax activity report and check the Status 
    column for jobs with a Pending designation.
    Incoming fax calls are not being answered
    Try one or more of the following solutions.
    ❏Check if the Incoming Mode is set to Fax only. If the Incoming Mode is set to Phone 
    only, the product never answers calls. Answer the phone and start receiving the fax 
    yourself. See Reception Settings on page 253.
    ❏Make sure the product is connected properly to a phone line. 
    ❏Check if there are too many devices connected to the phone line. Try removing the last 
    device connected and see if the product works. If not, continue removing devices one 
    at a time and retry after removing each one.
    ❏Make sure the phone line is working. Try one of the followings.
    Turn up the volume on the product and press the xB&W Start or xColor Start button 
    on the control panel. If you hear a dial tone, the phone line is working.Disconnect the 
    product from the phone jack and connect a phone. Try to make a phone call to make 
    sure the phone line is working.
    ❏Check if the product is out of paper. If the product is out of paper and its memory is full, 
    it will not be able to receive faxes. Refill the MP tray or the paper cassette. The product 
    will print all of the faxes it has saved in memory and will then resume answering fax 
    calls.
     
    						
    							Faxing Problems333
    Faxes are transmitting or being received very slowly
    Try one or more of the following solutions.
    ❏Check if you are sending or receiving a very complex fax. A complex fax, such as one 
    with many graphics, takes longer to be sent or received.
    ❏Check if the receiving fax machine has a slow modem speed. The product only sends 
    the fax at the fastest modem speed the receiving fax machine can use.
    ❏Check if the resolution at which the fax was sent or received is very high. A higher 
    resolution typically results in better quality, but also requires a longer transmission time. 
    If you are receiving the fax, call and ask the sender to lower the resolution and resend 
    the fax. If you are sending, lower the resolution and resend the fax. To change the 
    default setting, see Making Changes to Fax Settings on page 216.
    ❏Check if there is a poor phone line connection. If there is a poor phone line connection, 
    the product and the receiving fax machine slow down line transmission to adjust for 
    errors. Hang up and resend the fax. If this does not work, have the phone company 
    check the phone line.
    A blank copy is output even though an original is set on the Auto 
    Document Feeder during scanning.
    Check if the ADF unit or ADF cover is closed firmly.
    Time setting is incorrect
    The time setting may be reset if the product’s power remains off for a long time. Set the 
    time again in Time Setting in the Setup menu. See Using the Setup Menu on page 238 
    for instructions.
    Printout Problems
    Black vertical lines appear on the scanned image or the image is 
    all black. 
    Make sure if the transportation lock on the left side of the document table is set in the   
    unlocked position. The transportation lock must always be set in the   unlocked position 
    except when transporting the product. See Scan Settings on page 254. 
     
    						
    							Faxing Problems334
    The scanned area is inappropriate. 
    Make sure if the transportation lock on the left side of the document table is set in the   
    unlocked position. The transportation lock must always be set in the   unlocked position 
    except when transporting the product. See Scan Settings on page 254. 
    Faxes are not printing or are printing incorrectly
    Make sure there is media in the MP tray or the paper cassette. If there is no media, load 
    the MP tray or the paper cassette. Any faxes received while the input tray is empty are 
    stored in memory and will print out once the tray has been refilled.
    Received faxes are too light or are printing only on half of the page
    Check if the product ran out of toner while printing a fax. The product stores up to 10 of the 
    most recently printed faxes. Replace the toner cartridge. See Replacing a toner cartridge 
    on page 278.
    Reports are not printing correctly
    If a transmission report or an activity report is not printed correctly, try one or more of the 
    following solutions.
    ❏Check the driver settings, and the specifications and the status of the connection cable.
    ❏If the product is connected with a network, consult the network administrator.
     
    						
    							Other Problems335
    Chapter 19 
    Other Problems
    Clearing Jammed Paper
    If paper becomes jammed in the product, the Print light (green) goes off and Error light 
    (red) is lit. The product’s LCD panel and EPSON Status Monitor provide alert messages.
    Clear the paper jam by following the order of the indicated cover names displayed on the 
    control panel or EPSON Status Monitor.
    Precautions for clearing jammed paper
    Be sure to observe the following points when you clear jammed paper.
    ❏Do not remove jammed paper by force. Torn paper can be difficult to remove and might 
    cause other paper jams. Pull it gently in order to avoid tearing.
    ❏Always try to remove jammed paper with both hands to avoid tearing it.
    ❏If jammed paper is torn and remains in the product, or if paper is jammed in a place not 
    mentioned in this chaptersection, contact your dealer.
    ❏Make sure that the paper type that is loaded is the same as the Paper Type setting in 
    the printer driver.
    w
    Warning:
    ❏Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or 
    the surrounding areas. If the product has been in use, the fuser and the surrounding 
    areas may be very hot.
    ❏Do not insert your hand deep into the fuser unit as some components are sharp and may 
    cause injury.
    Jam C (cover C)
    Follow the steps below to clear paper jams at cover C.
    Note:
    Before raising the scanner unit, make sure that the document cover is closed firmly.
     
    						
    							Other Problems336
    1. Raise the scanner unit.
    c
    Caution:
    Do not touch the lever under the scanner unit when you open or close the unit. Touching 
    it will cause the document cover of the scanner unit to fall down, which may damage the 
    product and cause injury.
    2. Open cover C.
     
    						
    							Other Problems337
    3. Raise the two green levers of the fuser unit to unlock it.
    4. Hold the guide up by holding the green tab, and gently pull out any sheets of paper. Be 
    careful not to tear the jammed paper.
    w
    Warning:
    Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or 
    the surrounding areas. If the product has been in use, the fuser and the surrounding 
    areas may be very hot.
     
    						
    							Other Problems338
    5. Push down the two green levers of the fuser unit.
    6. Close cover C.
     
    						
    							Other Problems339
    7. Lower the scanner unit to the original position.
    Jam E (cover E)
    Follow the steps below to clear paper jams at cover E.
    1. Open cover E.
     
    						
    							Other Problems340
    2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
    paper. 
    3. Close cover E.
    Jam F (cover F)
    Follow the steps below to clear paper jams at cover F.
    Note:
    Before raising the scanner unit, make sure that the document cover is closed firmly.
     
    						
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