Epson AcuLaser CX21NF User Manual
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Faxing Problems331 Chapter 18 Faxing Problems Sending and Receiving Faxes Problems The document stops feeding during faxing Try one or more of the following solutions. ❏The maximum length of a page you can load is 355.6 mm. Faxing a longer page stops at 355.6 mm. The minimum page size for the Auto Document Feeder is 182 × 257 mm (7.1 × 10.1 in.). If the item is too small, it can jam inside the Auto Document Feeder. ❏If there is no jam and it has been less than one minute, wait a moment before pressing the yCancel button. If there is a paper jam, see Clearing Jammed Paper on page 335. ❏Try sending to a different fax machine. There might be problems with the fax machine you are sending to. ❏Try one of the followings. There might be problems with the phone line. Turn up the volume on the product and press the xB&W Start or xColor Start button on the control panel. If you hear a dial tone, the phone line is working. To change the speaker volume, see Basic Settings on page 252. Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. The product is receiving faxes but not sending them Try one or more of the following solutions. ❏If your product is on a PBX system, the PBX system might be generating a dial tone the product cannot detect. Disable the detect dial tone setting. See Basic Settings on page 252. ❏If you think there might be a poor connection on this phone line, try sending the fax later and see if it sends successfully.
Faxing Problems332 Outgoing fax calls keep dialing The product will automatically redial a fax number if the Auto Redial Tries setting is set between 1 and 99. To stop the redials while the product is dialing, press the yCancel button. Change the redial settings if necessary. Faxes you send are not arriving Try one or more of the following solutions. ❏Call the recipient to make sure the fax machine is on and ready to receive faxes. ❏Make sure the fax is still waiting in memory. A fax might be in memory because it is waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print a fax activity report and check the Status column for jobs with a Pending designation. Incoming fax calls are not being answered Try one or more of the following solutions. ❏Check if the Incoming Mode is set to Fax only. If the Incoming Mode is set to Phone only, the product never answers calls. Answer the phone and start receiving the fax yourself. See Reception Settings on page 253. ❏Make sure the product is connected properly to a phone line. ❏Check if there are too many devices connected to the phone line. Try removing the last device connected and see if the product works. If not, continue removing devices one at a time and retry after removing each one. ❏Make sure the phone line is working. Try one of the followings. Turn up the volume on the product and press the xB&W Start or xColor Start button on the control panel. If you hear a dial tone, the phone line is working.Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. ❏Check if the product is out of paper. If the product is out of paper and its memory is full, it will not be able to receive faxes. Refill the MP tray or the paper cassette. The product will print all of the faxes it has saved in memory and will then resume answering fax calls.
Faxing Problems333 Faxes are transmitting or being received very slowly Try one or more of the following solutions. ❏Check if you are sending or receiving a very complex fax. A complex fax, such as one with many graphics, takes longer to be sent or received. ❏Check if the receiving fax machine has a slow modem speed. The product only sends the fax at the fastest modem speed the receiving fax machine can use. ❏Check if the resolution at which the fax was sent or received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to lower the resolution and resend the fax. If you are sending, lower the resolution and resend the fax. To change the default setting, see Making Changes to Fax Settings on page 216. ❏Check if there is a poor phone line connection. If there is a poor phone line connection, the product and the receiving fax machine slow down line transmission to adjust for errors. Hang up and resend the fax. If this does not work, have the phone company check the phone line. A blank copy is output even though an original is set on the Auto Document Feeder during scanning. Check if the ADF unit or ADF cover is closed firmly. Time setting is incorrect The time setting may be reset if the product’s power remains off for a long time. Set the time again in Time Setting in the Setup menu. See Using the Setup Menu on page 238 for instructions. Printout Problems Black vertical lines appear on the scanned image or the image is all black. Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings on page 254.
Faxing Problems334 The scanned area is inappropriate. Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings on page 254. Faxes are not printing or are printing incorrectly Make sure there is media in the MP tray or the paper cassette. If there is no media, load the MP tray or the paper cassette. Any faxes received while the input tray is empty are stored in memory and will print out once the tray has been refilled. Received faxes are too light or are printing only on half of the page Check if the product ran out of toner while printing a fax. The product stores up to 10 of the most recently printed faxes. Replace the toner cartridge. See Replacing a toner cartridge on page 278. Reports are not printing correctly If a transmission report or an activity report is not printed correctly, try one or more of the following solutions. ❏Check the driver settings, and the specifications and the status of the connection cable. ❏If the product is connected with a network, consult the network administrator.
Other Problems335 Chapter 19 Other Problems Clearing Jammed Paper If paper becomes jammed in the product, the Print light (green) goes off and Error light (red) is lit. The product’s LCD panel and EPSON Status Monitor provide alert messages. Clear the paper jam by following the order of the indicated cover names displayed on the control panel or EPSON Status Monitor. Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper. ❏Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing. ❏Always try to remove jammed paper with both hands to avoid tearing it. ❏If jammed paper is torn and remains in the product, or if paper is jammed in a place not mentioned in this chaptersection, contact your dealer. ❏Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver. w Warning: ❏Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the product has been in use, the fuser and the surrounding areas may be very hot. ❏Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury. Jam C (cover C) Follow the steps below to clear paper jams at cover C. Note: Before raising the scanner unit, make sure that the document cover is closed firmly.
Other Problems336 1. Raise the scanner unit. c Caution: Do not touch the lever under the scanner unit when you open or close the unit. Touching it will cause the document cover of the scanner unit to fall down, which may damage the product and cause injury. 2. Open cover C.
Other Problems337 3. Raise the two green levers of the fuser unit to unlock it. 4. Hold the guide up by holding the green tab, and gently pull out any sheets of paper. Be careful not to tear the jammed paper. w Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the product has been in use, the fuser and the surrounding areas may be very hot.
Other Problems338 5. Push down the two green levers of the fuser unit. 6. Close cover C.
Other Problems339 7. Lower the scanner unit to the original position. Jam E (cover E) Follow the steps below to clear paper jams at cover E. 1. Open cover E.
Other Problems340 2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed paper. 3. Close cover E. Jam F (cover F) Follow the steps below to clear paper jams at cover F. Note: Before raising the scanner unit, make sure that the document cover is closed firmly.