Epson L220 User Guide
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Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If you stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on the Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. • Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. • In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Related concepts Uninstall YourProduct Software Related references Windows SystemRequirements OS XSystem Requirements USB Connection Problems If you used aUSB cable toconnect toacomputer thathasmultiple peripherals, makesurethecomputer is grounded. Otherwise, youmay feelaslight electric shockwhentouching yourproduct. Parent topic:Solving SetupProblems Solving Copying Problems Check thesesolutions ifyou have problems copyingwithyour product. Product MakesNoise,ButNothing Copies Copies areCut Off Product MakesNoiseWhen ItSits foraWhile Parent topic:Solving Problems 141
Product MakesNoise,ButNothing Copies If your product makesanoise, butnothing copies,trythese solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Ifthe nozzle checkpagedoesnotprint, buttheproducts powerison, make sureyourproduct software isinstalled correctly. • Make sureyourproduct islevel (nottilted). Parent topic:Solving Copying Problems Related concepts Print Head Cleaning Print Head Nozzle Check Copies areCut Off Depending onyour product, thedefault papersizeforcopies iseither A4(8.3 ×11.7 inches [210 ×297 mm]) orLetter (8.5×11 inches [216×279 mm]). • To change thedefault papersizetoA4 (8.3 ×11.7 inches [210×297 mm]), makesuretheproduct is turned off,then holddown the colorcopybutton andpress the power button toturn theproduct on. When theproduct turnson,release bothbuttons. • To change thedefault papersizetoLetter (8.5×11 inches [216×279 mm]), makesuretheproduct is turned off,then holddown the B&W copy button andpress the power button toturn theproduct on. When theproduct turnson,release bothbuttons. Parent topic:Solving Copying Problems Product MakesNoiseWhenItSits foraWhile Your product isperforming routinemaintenance. Thisisnormal. Parent topic:Solving Copying Problems Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Paper JamProblems Paper Ejection Problems 142
Parent topic:Solving Problems Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Ifpaper doesnotfeed forprinting, removeit.Then reload itin the sheet feeder against theright side and beneath thetab. Slide theedge guide against theedge ofthe paper, making surethatthepaper stack isnot above thearrow markonthe edge guide. • Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it. • Ifpaper jamswhen youload onlyoneortwo sheets, tryloading moresheets atatime. Donot load more thantherecommended numberofsheets. • Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets. • Make sureyourpaper meets thespecifications foryour product. • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick. • Load paper inthe sheet feeder printable sideup. • Follow anyspecial loading instructions thatcame withthepaper. Parent topic:Solving PaperProblems Related references Paper Loading Capacity Paper JamProblems Related topics Loading Paper Paper JamProblems If you have problems withpaper jams,trythese solutions: 1. Cancel theprint jobfrom yourcomputer, ifnecessary. 2. Gently pulloutany jammed paperfromtheoutput trayand sheet feeder. 3. Press the B&W copy button orthe colorcopybutton toresume printing. Ifthe product lights still show anerror, continue withthenext step. 4. Press thepower button toturn theproduct off. 143
5. Lift the scanner, removethejammed paperandanytorn pieces. 6. Lower thescanner andpress the power button toturn theproduct backon. 7. Carefully followallpaper loading instructions whenyouload newpaper. Parent topic:Solving PaperProblems Paper Ejection Problems If you have problems withpaper ejecting properly, trythese solutions: • Ifpaper doesnoteject fully,youmay have setthe wrong papersize.Cancel printing toeject thepaper. Select thecorrect papersizewhen youreprint. • Ifpaper iswrinkled whenitejects, itmay bedamp ortoo thin. Load newpaper andbesure toselect the correct papertypesetting whenyoureprint. Parent topic:Solving PaperProblems Related references Paper JamProblems Paper orMedia TypeSettings Related tasks Cancelling PrintingUsingaProduct Button Related topics Loading Paper 144
Solving Problems PrintingfromaComputer Check thesesections ifyou have problems whileprinting fromyourcomputer. Nothing Prints Product IconDoes NotAppear inWindows Taskbar Printing isSlow Parent topic:Solving Problems Nothing Prints If you have sentaprint joband nothing prints,trythese solutions: • Make sureyourproduct isturned on. • Make sureanyinterface cablesareconnected securelyatboth ends. • Ifyou connected yourproduct toaUSB hub,make sureitis afirst-tier hub.Ifitstill does notprint, connect yourproduct directlytoyour computer insteadofthe hub. • Run aproduct checktosee ifa test page prints. Ifthe test page prints, checktosee ifyour product software isinstalled correctly. • In Windows, makesureyourproduct isselected asthe default printer. • In Windows, clearanystalled printjobsfrom theWindows Spooler: • Windows 8.x:Navigate tothe Apps screen andselect Control Panel>Hardware andSound > Devices andPrinters .Right-click yourproduct name,selectSeewhats printing ,and select your product nameagainifnecessary. Right-clickthestalled printjob,click Cancel ,and click Yes. • Windows 7:Click andselect Devices andPrinters .Right-click yourproduct name,selectSee whats printing ,and select yourproduct nameagain, ifnecessary. Right-clickthestalled printjob, click Cancel ,and click Yes. • Windows Vista:Click andselect Control Panel.Click Printer underHardware andSound , right-click yourproduct name,andselect Open.Right clickthestalled printjob,click Cancel ,and click Yes. • Windows XP:Click Start andselect Printers andFaxes .(Or open theControl Panel,select Printers andOther Hardware ,if necessary, andselect Printers andFaxes .)Right-click your product name,selectOpen,right-click thestalled printjob,click Cancel ,and click Yes. Parent topic:Solving Problems PrintingfromaComputer 145
Related tasks Transporting YourProduct Running aProduct Check Product IconDoes NotAppear inWindows Taskbar If you donot see your product iconinthe Windows taskbar,firsttryrestarting yourcomputer. Ifthat does not work, trythis solution: 1. Do one ofthe following: • Windows 8.x:Navigate tothe Apps screen andselect Control Panel>Hardware andSound > Devices andPrinters . • Windows 7:Click andselect Devices andPrinters . • Windows Vista:Click ,select Control Panel,and click Printer underHardware andSound . • Windows XP:Click Start andselect Printers andFaxes .(Or open theControl Panel,select Printers andOther Hardware ,if necessary, andPrinters andFaxes .) 2. Right-click yourproduct name,selectPrinting Preferences ,and select yourproduct nameagainif necessary. 3. Click theMaintenance tab. 4. Click theMonitoring Preferences button. 5. Click thecheckbox forthe option thatadds theshortcut icontothe taskbar. 6. Click OKtoclose theopen program windows. Parent topic:Solving Problems PrintingfromaComputer Printing isSlow If printing becomes slow,trythese solutions: • Make sureyoursystem meetstherequirements foryour operating system.Ifyou areprinting ahigh- resolution image,youmay need more thantheminimum requirements. Ifnecessary, increaseyour systems memory. • Ifyou areusing Windows 7,close theDevices andPrinters windowbeforeyouprint. • Clear space onyour hard drive orrun adefragmentation utilitytofree upexisting space. • Close anyprograms youarenotusing whenyouprint. • Ifyour product isconnected toaUSB hub,connect itdirectly toyour computer instead. 146
• Ifprinting becomes slowerafterprinting continuously foralong time, theproduct mayhave automatically sloweddowntoprotect theprint mechanism fromoverheating orbecoming damaged. Let theproduct restwith thepower onfor 30minutes, thentryprinting again. For thefastest printing, selectthefollowing settingsinyour product software: • Make surethepaper typesetting matches thetype ofpaper youloaded. • Turn onany high speed settings inyour product software. • Select alower printquality setting. • Windows :Click theMaintenance orUtility tab,select Extended SettingsorSpeed andProgress , and select thefollowing settings: • High Speed Copies • Always SpoolRAWDatatype • Page Rendering Mode • Print asBitmap Parent topic:Solving Problems PrintingfromaComputer Related references Windows SystemRequirements OS XSystem Requirements Related tasks Selecting BasicPrintSettings -Windows Selecting BasicPrintSettings -OS X Solving PageLayout andContent Problems Check thesesections ifyou have problems withthelayout orcontent ofyour printed pages. Inverted Image Too Many Copies Print Blank Pages Print Incorrect MarginsonPrintout Incorrect Characters Print Incorrect ImageSizeorPosition Slanted Printout Parent topic:Solving Problems 147
Inverted Image If your printed imageisinverted unexpectedly, trythese solutions: • Turn offany mirror orinversion settingsinyour printing application. • Turn offthe Mirror Image,Flip horizontally ,or Reverse pageorientation settingsinyour printer software. (Thisoption hasdifferent names,depending onyour operating systemversion.) Parent topic:Solving PageLayout andContent Problems Related tasks Selecting BasicPrintSettings -OS X Selecting Additional LayoutandPrint Options -Windows Too Many Copies Print Make surethattheCopies settinginyour printing program orprinter software isnot setformultiple copies. Parent topic:Solving PageLayout andContent Problems Related tasks Selecting BasicPrintSettings -OS X Selecting Additional LayoutandPrint Options -Windows Blank Pages Print If blank pages printunexpectedly, trythese solutions: • Make sureyouselected thecorrect papersizesettings inyour printing program andprinter software. • Ifa blank pageexists inadocument youareprinting andyouwant toskip printing it,select theSkip Blank Pagesetting inyour printer software. • Run aprint head nozzle checktosee ifany ofthe nozzles areclogged. Thenclean theprint head, if necessary. • Make sureyourproduct isselected asthe printer inyour printing program. • You may need torefill theink. Visually checktheinklevels. Parent topic:Solving PageLayout andContent Problems Related concepts Print Head Nozzle Check Print Head Cleaning 148
Related tasks Selecting BasicPrintSettings -Windows Selecting BasicPrintSettings -OS X Selecting PrintingPreferences -OS X Incorrect MarginsonPrintout If your printed pagehasincorrect margins,trythese solutions: • Make sureyouselected thecorrect papersizesettings inyour printing program andprinter software. • Make sureyouselected thecorrect margins foryour paper sizeinyour printing program. • Make sureyourpaper ispositioned correctlyforfeeding intotheprinter. You canusethepreview optioninyour printer software tocheck yourmargins beforeyouprint. Parent topic:Solving PageLayout andContent Problems Related tasks Selecting BasicPrintSettings -OS X Selecting BasicPrintSettings -Windows Incorrect Characters Print If incorrect characters appearinyour prints, trythese solutions beforereprinting: • Make sureanycables aresecurely connected atboth ends. • In Windows, deleteallprint jobsfrom theWindows Spooler: • Windows 8.x:Navigate tothe Apps screen andselect Control Panel>Hardware andSound > Devices andPrinters .Right-click yourproduct name,selectSeewhats printing ,and select your product nameagain, ifnecessary. Right-clickthestalled printjob,click Cancel ,and click Yes. • Windows 7:Click andselect Devices andPrinters .Right-click yourproduct name,selectSee whats printing ,and select yourproduct nameagain, ifnecessary. Right-clickthestalled printjob, click Cancel ,and click Yes. • Windows Vista:Click andselect Control Panel.Click Printer underHardware andSound , right-click yourproduct name,andselect Open.Right clickthestalled printjob,click Cancel ,and click Yes. • Windows XP:Click Start andselect Printers andFaxes .(Or open theControl Panel,select Printers andOther Hardware ifnecessary, andselect Printers andFaxes .)Right-click your product name,selectOpen,right-click thestalled printjob,click Cancel ,and click Yes. 149
• Ifyour product isconnected toaUSB hub,connect itdirectly toyour computer instead. • Ifincorrect characters stillappear inyour prints, tryconnecting yourproduct usingadifferent cable. Parent topic:Solving PageLayout andContent Problems Incorrect ImageSizeorPosition If your printed imageisthe wrong sizeorinthe wrong position, trythese solutions: • Make sureyouselected thecorrect papersizeandlayout settings inyour printing program andprinter software. • Make sureyourpaper ispositioned correctlyforfeeding intotheprinter. You canusethepreview optioninyour printer software tocheck yourmargins beforeyouprint. Parent topic:Solving PageLayout andContent Problems Related tasks Selecting BasicPrintSettings -Windows Selecting BasicPrintSettings -OS X Selecting PrintLayout Options -OS X Selecting Additional LayoutandPrint Options -Windows Related topics Loading Paper Slanted Printout If your printouts areslanted, trythese solutions: • Slide theedge guide against theedge ofthe paper. • Select ahigher printquality setting inyour printer software. • Turn offany high speed settings inyour product software. • Align theprint head. • Make suretheproduct isnot printing whiletiltedoratan angle. Parent topic:Solving PageLayout andContent Problems Related concepts Print Head Alignment 150