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Adding or replacing memory
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9Hold the new or replacement module at a 30-degree angle and press it into 
the empty memory slot. This module is keyed so it can only be inserted 
in one direction. If the module does not fit, make sure that the notch in 
the module lines up with the tab in the memory bay.
10Gently push the module down until it clicks in place.
11Replace the memory bay cover and tighten the cover screw.
12Insert the battery, then turn your notebook over.
13Connect the power adapter and modem and network cables, then turn on 
your notebook.
ImportantUse only memory modules designed for the 
Gateway 200ARC. 
						

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Chapter 15: Upgrading Your Notebook
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Replacing the hard drive kit
If you would like more hard drive capacity, you can replace your original drive 
with a higher-capacity drive.
To replace the hard drive kit:
1Follow the instructions under “Preventing static electricity discharge” on 
page 236.
2Turn off your notebook and disconnect the AC adapter and modem and 
network cables.
3Turn your notebook over so the bottom is facing up.
4Remove the battery.
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Replacing the hard drive kit
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5Remove the hard drive bay cover screws.
6Slide the hard drive bay cover off of your notebook.
Screws 
						

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7Disconnect the hard drive cable from the notebook.
8Lift the end of the old hard drive kit as shown. 
						

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Replacing the hard drive kit
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9Slide the old hard drive kit out of your notebook.
10If your new hard drive kit has a cable connector, go to Step 11.
-OR-
Remove the cable connector from your old hard drive and place it on your 
new hard drive. Be careful not to bend any of the pins on the hard drive.
11Slide the new hard drive kit into your notebook.
12Connect the hard drive cable to your notebook.
13Replace the hard drive cover.
14Replace the screws that secure the hard drive cover to your notebook.
15Insert the battery and turn your notebook over.
16Connect the power adapter and modem and network cables, then turn on 
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Troubleshooting
This chapter provides some solutions to common notebook 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 35 for more 
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Chapter 16: Troubleshooting
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Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■Never remove the memory bay or hard drive bay cover while your 
notebook is turned on, while the battery is installed, and while the modem 
cable, network cable, and AC power adapter are connected.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static 
electricity, see “Preventing static electricity discharge” on page 236.
■After you complete any maintenance tasks where you remove the memory 
bay or hard drive bay cover, make sure that you replace the cover, reinstall 
any screws, then replace the battery before you start your notebook.
WarningDo not try to troubleshoot your problem if power cords or 
plugs are damaged, if your notebook was dropped, or if 
the case was damaged. Instead, unplug your notebook 
and contact a qualified computer technician. 
						

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First steps
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First steps
If you have problems with your notebook, try these things first:
■Make sure that the AC power adapter is connected to your notebook and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the screen, write down the exact message. 
The message may help Gateway Technical Support in diagnosing and 
fixing the problem.
■If you added or removed peripheral devices, review the installation 
procedures you performed and make sure that you followed each 
instruction.
■If an error occurs in a program, see the program’s printed documentation 
or the online help.
Software support tools
Your notebook may include the following support tool to help you diagnose 
and fix problems:
■PC Doctor is a comprehensive hardware diagnostic and system information 
tool that can test your notebook and determine its configuration. 
PC Doctor provides 85 professional diagnostic tests directly from your 
notebook.
This support tool is available from HelpSpot or by clicking 
Start, All Programs, 
then clicking 
Gateway Utilities.
Help and 
SupportFor more information about troubleshooting in 
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot 
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Troubleshooting
CD or DVD drives
Your notebook does not recognize a disc or the drive
■The disc may not be seated correctly in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
the retainers hold the disc in place.
■Make sure that the disc label is facing up, then try again.
■If you are trying to play a DVD, make sure that you have a DVD drive. 
See “Identifying drive types” on page 91 for more information.
■Try a different disc. Occasionally discs are flawed and cannot be read by 
the drive.
■Some music CDs have copy protection software. You may not be able to 
play these CDs on your notebook.
■Your notebook may be experiencing some temporary memory problems. 
Shut down and restart your notebook.
■Clean the disc. For more information, see “Cleaning CDs or DVDs” on 
page 252.
An audio CD does not produce sound
■Make sure that the CD label is facing up, then try again.
■Some music CDs have copy protection software. You may not be able to 
play these CDs on your notebook.
■Make sure that the volume control on your notebook is turned up. For 
more information, see “System key combinations” on page 26.
■Make sure that the Windows volume control is turned up. For more 
information, see “Adjusting the volume in Windows XP” on page 78 and 
“Adjusting the volume in Windows 2000” on page 81.
■Make sure that Mute controls are turned off. For more information about 
the mute setting, see “System key combinations” on page 26 or “Adjusting 
the volume in Windows XP” on page 78 and “Adjusting the volume in 
Windows 2000” on page 81.
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Right side” on page 4.