Gateway Profile 5.5 Manual

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Troubleshooting
■Wait until files have been printed before sending additional files to the printer.
■If you print large files or many files at one time, you may want to add additional 
memory to the printer. See the printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the speakers 
■Make sure that the volume controls are turned up. For more information, see 
“Adjusting the volume” on page 26.
■Make sure that mute controls are turned off. For more information, see “Adjusting 
the volume” on page 26.
■Make sure that the Windows volume control is turned up.
■If you are using external speakers, see the speaker setup poster to check your speaker 
connections.
Tips & TricksFor instructions on how to adjust the volume control in Windows, see 
“Adjusting the volume” in 
Using Your Computer which has been 
included on your hard drive. To access this guide, click Start, 
All Programs, then click Gateway Documentation.
Help and 
SupportFor more information about sound troubleshooting, click Start, then 
click Help and Support. Type the keyword sound troubleshooter 
in the Search box  , then click the arrow. 
						

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Chapter 8: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these recommendations before 
contacting Gateway Customer Care:
■Make sure that your computer is connected correctly to a grounded AC outlet that 
is supplying power. If you use a surge protector, make sure that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to work, make 
sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you have 
installed it according to the instructions provided with it. If you did not purchase 
the hardware or software from Gateway, see the manufacturer’s documentation 
and technical support resources.
■If you have “how to” questions about using a program, see:
■Online Help
■Printed documentation
■The Microsoft Windows documentation
■The software publisher’s Web site
■See the troubleshooting section of this chapter.
■Have your customer ID, serial number, and order number available, along with a 
detailed description of your problem, including the exact text of any error 
messages, and the steps you have taken.
■Make sure that your computer is nearby at the time of your call. The technician 
may have you follow troubleshooting steps.
WarningTo avoid bodily injury, do not attempt to troubleshoot your computer 
problem if:
■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The case was damaged
Instead, unplug your computer and contact a qualified computer 
technician. 
						

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Telephone support
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers to your 
questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118
(US and Canada)
Resource Service description How to reach
Answers by 
GatewayGet tutorial assistance for hardware 
and software issues. This is a 
fee-based service.www.gateway.com/answers
Gateway 
Customer CareTalk to a Gateway Customer Care 
representative about a non-tutorial 
technical support question. (See 
“Before calling Gateway Customer 
Care” on page 96 before calling.)Gateway Customer Care 
telephone numbers vary by 
country or region. See the 
label on the front of your 
computer.
Sales, 
accounting, and 
warrantyGet information about available 
systems, pricing, orders, billing 
statements, warranty service, or other 
non-technical issues.800-846-2000 (US)
888-387-7752 (Canada) 
						

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Chapter 8: Troubleshooting
Self-help
If you have how-to questions about using your Gateway-supplied hardware or software, 
see the following resources:
■The printed or online documentation that came with your hardware or software. 
In many cases, additional product information and online documentation for 
Gateway-supplied hardware can be found in our Web sites Documentation Library.
■This user guide and the Using Your Computer guide.
■The software publishers Web site.
Tu t o r i n g
Answers by GatewaySM is a fee-based telephone service that provides answers to all of your 
“How do I” questions on Gateway computers. For more information, go to 
www.gateway.com/answers
.
Training
Gateway provides the following computer-based training:
Help and 
SupportFor more how-to information about Windows, click Start, then click 
Help and Support. Type the keyword practice in the Search box 
, then click the arrow.
Resource Service description For more information
Gateway Learning 
LibrariesA variety of courses and tutorials 
are available on CD. Select from 
several easy-to-use learning 
libraries.www.gateway.com/training
Online Training 
from Learn With 
GatewayMore than 450 online courses are 
available from 
Learn With Gateway. All you have 
to do is go online and log in. You 
select the subject matter, and the 
learning format (self-paced 
tutorials or virtual classrooms), all 
from the comfort of your computer.www.learnwithgateway.com 
						

							Appendix A
99
Safety, Regulatory, and Legal 
Information
 Safety information
 Regulatory statements
 Notices 
						

							100www.gateway.com
Appendix A: Safety, Regulatory, and Legal Information
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information technology 
equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the 
product and in the documentation are followed.
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you operate your 
system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.■Set up the system on a stable work surface.■The product should be operated only from the type of power source indicated on the rating label.■If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. 
The voltage selector switch is set at the factory to the correct voltage.
■Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure 
you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your 
work area. Never insert objects of any kind into the computer ventilation openings.
■Some products are equipped with a three-wire power cord to make sure that the product is properly grounded 
when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are 
unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
■If you use an extension cord with this system, make sure that the total ampere rating on the products plugged 
into the extension cord does not exceed the extension cord ampere rating.
■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable 
system is electrically grounded to provide some protection against voltage surges and buildup of static charges.
Care during use
■D o  n o t  w a l k  o n  t h e  p o w e r  c o r d  o r  a l l o w  a n y t h i n g  t o  r e s t  o n  i t .■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your 
system.
■Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the 
CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by 
the manufacturer. Dispose of batteries according to the manufacturer’s instructions.
■When the computer is turned off, a small amount of electrical current still flows through the computer. Always 
unplug all power cables and modem cables from the wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:■The power cord or plug is damaged.■Liquid has been spilled into the system.■The system does not operate properly when the operating instructions are followed.■The system was dropped or the cabinet is damaged.■The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
WarningAlways follow these instructions to help guard against personal injury 
and damage to your Gateway system.
WarningDo not use Gateway products in areas classified as hazardous 
locations. Such areas include patient care areas of medical and 
dental facilities, oxygen-laden environments, or industrial facilities. 
						

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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio or television 
reception. However, there is no guarantee that interference will not occur in a particular installation. If this 
equipment does cause interference to radio and television reception, which can be determined by turning the 
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures:
■Reorient or relocate the receiving antenna■Increase the separation between the equipment and receiver■Connect the equipment to an outlet on a different circuit from that to which the receiver is connected■Consult the dealer or an experienced radio/TV technician for help
Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an 
external monitor is connected. These accessories are required t o  b e  u s e d  i n  o r d e r  t o  e n s u r e  c o m p l i a n c e  w i t h  F C C  
rules.
California Proposition 65 Warning
Mercury Warning
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products 
fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or 
modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this 
device. If requested, this information must be provided to the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be 
connected to the telephone network or premises wiring using a compatible modular jack which is 
Part 68-compliant. See installation instructions for details.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord.
WarningThis product contains chemicals, including lead, known to the State 
of California to cause cancer, birth defects or reproductive harm.
Warning lamp(s) inside this product contain mercury and must be 
recycled or disposed of according to local, state, or federal laws.
Hg 
						

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Appendix A: Safety, Regulatory, and Legal Information
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to 
the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of 
devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that 
temporary discontinuance of service may be required. The telephone company may request that you disconnect 
the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could 
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in 
order for you to make necessary modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is 
subject to state tariffs. Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■Remain on the line and briefly explain to the dispatcher the reason for the call.■Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a 
computer or other electronic device to send any message via a telephone fax machine unless such message 
clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the 
transmission, the date and time it is sent, an identification of the business, other entity, or other individual 
sending the message, and the telephone number of the sending machine or such business, other entity, or 
individual. Refer to your fax communication software documentation for details on how to comply with the 
fax-branding requirement.
Canada
Industry Canada (IC) Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set 
out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux 
appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie 
Canada.
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets 
certain telecommunications network protective, operation, and safety requirements. The Department does not 
guarantee the equipment will operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of 
the local telecommunications company. The equipment must also be installed using an acceptable method of 
connection. In some cases, the inside wiring associated with a single-line individual service may be extended by 
means of a certified connector assembly. The customer should be aware that compliance with the above 
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by 
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give 
the telecommunications company cause to request the user to disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, 
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may 
be particularly important in rural areas. 
						

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The Ringer Equivalence Number ( R E N )  a s s i g n e d  t o  e a c h  t e r m i n a l  d e v i c e  p r o v i d e s  a n  i n d i c a t i o n  o f  t h e  
maximum number of terminals allowed to be connected to a telephone interface. The termination on an 
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer 
Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including 
IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department 
of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, 
contact an authorized service location.
EPA ENERGY STAR
A s  a n  E N E R G Y  S TA R® Partner, Gateway has determined that this product meets the ENERGY 
STAR® guidelines for energy efficiency.
Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing 
process. This product may contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural 
resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the 
materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the 
municipal waste stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this 
product is your reminder to dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and 
reusable. You can do your part for the environment by following these simple steps:
■When your electrical or electronic equipment is no longer u s e f u l  t o  y o u ,  “ t a k e  i t  b a c k ”  t o  y o u r  l o c a l  o r  r e g i o n a l  
waste collection administration for recycling.
■In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway 
equipment. Call Gateway to see if this program is available in your area.
■If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us 
at the Customer Care number listed in your product’s user guide and we will be glad to help you with your 
effort.
WarningTo avoid electrical shock or equipment malfunction do not attempt to 
make electrical ground connections by yourself. Contact the 
appropriate inspection authority or an electrician, as appropriate.
WarningUse of controls or adjustments or performance of procedures other 
than those specified in this manual may result in hazardous radiation 
exposure. To prevent exposure to laser beams, do not try to open the 
enclosure of a CD or DVD drive.
ENERGY STAR 
						

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Appendix A: Safety, Regulatory, and Legal Information
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the 
energy-saving features of this product (where applicable), recycling the inner and outer packaging (including 
shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic 
equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our 
quality of life by ensuring that potentially hazardous substances are not released into the environment and are 
disposed of properly.
Notices
Copyright © 2005 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or 
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are 
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or 
change products described in this publication at any time. Due to continuing system improvements, Gateway is 
not responsible for inaccurate information which may appear in this manual. For the latest product updates, 
consult the Gateway Web site at www.gateway.com
. In no event will Gateway be liable for direct, indirect, 
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, 
even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this 
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
Gateway and the Black-and-White Spot Design are trademarks o r  r e g i s t e r e d  t r a d e m a r k s  o f  G a t e w a y,  I n c .  i n  t h e  
U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel 
Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, 
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product 
names mentioned herein are used for identification purposes only, and may be the trademarks or registered 
trademarks of their respective companies.