Gateway Profile 5.5 Manual
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75www.gateway.com Replacing the hard drive 8Remove the four screws that secure the hard drive to the hard drive cage. 9Remove the drive. ScrewScrew Screw Screw
76www.gateway.com Chapter 7: Upgrading Your Computer 10Make sure that the jumpers on the new drive are set the same as the drive you are replacing. 11Insert the new drive into the drive cage and secure it with the four screws removed earlier. 12Connect the drive cable and power cable to the drive. 13Slide the drive cage into the computer until it clicks into place. 14Close the case by following the instructions in “Closing the case” on page 72. 15For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in Step 2.
77www.gateway.com Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1Open the case by following the instructions in “Opening the case” on page 71. 2Find the memory module banks, sometimes called add-in slots, on your system board. WarningMake sure that you removed all external cables and the power cord.
78www.gateway.com Chapter 7: Upgrading Your Computer 3If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 4Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. 5Close the case by following the instructions in “Closing the case” on page 72. 6Turn on your computer. Windows starts and the Windows desktop appears. 7Click Start, Control Panel, then click Performance and Maintenance (if in Category View). Click System. The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab.
Chapter 8 79 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems Getting tutoring and training
80www.gateway.com Chapter 8: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■Never remove your back panel while your computer is turned on and while the modem cable and the power cord are connected. ■Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 70. First steps If you have problems with your computer, try these things first: ■Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■If you use a power strip or surge protector, make sure that it is turned on. ■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■Make sure that your hard drive is not full. ■If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■If an error occurs in a program, see the program’s printed documentation or the online help. WarningTo avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The case was damaged Instead, unplug your computer and contact a qualified computer technician. Help and SupportFor more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow.
81www.gateway.com Troubleshooting Troubleshooting Audio See “Sound” on page 95. Battery See “Power” on page 93. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■Make sure that the disc label is facing up, then try again. ■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43. ■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66. ■Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■Reinstall the device driver. Audio CD does not produce sound ■Make sure that the disc label is facing up, then try again. ■Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 26. ■Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 26.
82www.gateway.com Chapter 8: Troubleshooting ■Make sure that the Windows volume control is turned up. ■Shut down and restart your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66. ■Reinstall the audio device drivers. A DVD movie will not play ■Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43. ■Make sure that the disc label is facing up, then try again. ■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. ■Shut down and restart your computer. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66. ■Reinstall the device driver. ■Make sure that the DVD program has been installed on your computer. ■DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. Computer The computer will not start ■Make sure that the power cord is connected to an AC power source and your computer is turned on. Tips & TricksFor instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
83www.gateway.com Troubleshooting Diskette drive The diskette drive is not recognized ■Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■Delete unnecessary files on the diskette and try again. ■Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■Run Error-checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation . If errors are detected and corrected, try using the diskette again. You see a “Access Denied” or “Write protect” error message ■Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■The diskette may be full. Delete unnecessary files on the diskette and try again. ■Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Non-system disk” or “Disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. ■Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■Remove the diskette from the drive. If the light stays on, try restarting your computer.
84www.gateway.com Chapter 8: Troubleshooting Display The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. The computer is running but there is no picture ■Adjust the brightness and contrast controls to the center position. ■Reinstall the device driver. The color is not uniform Make sure that the computer warms up for at least 30 minutes before making a final judgment about color uniformity. Make sure that: ■Non-shielded speakers are not placed too close to the computer. ■The computer is not positioned too close to a monitor, electric fan, fluorescent light, metal shelf, or laser printer. The text on the display is dim or difficult to read ■Adjust the brightness and contrast controls. ■Change the display settings. DVD drives See “CD or DVD drives” on page 81. Tips & TricksFor more information, see “Adjusting the color depth” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and SupportFor more information about changing the screen resolution, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow. Tips & TricksFor more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.