Gateway Profile 6 Service Manual
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® REFERENCEGUIDE Gateway Profile 6 8512032.book Page a Tuesday, January 9, 2007 1:47 PM
8512032.book Page b Tuesday, January 9, 2007 1:47 PM
i Chapter 1: About This Reference . . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Side port panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 3: Setting Up and Getting Started . . 15 Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 16 Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Setting up your computer desk and chair . . . . . . . . . . . 17 Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 18 Avoiding discomfort and injury from repetitive strain . 18 Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 18 Protecting from power source problems . . . . . . . . . . . 18 Connecting to a broadband modem or network . . . . . . . . 19 Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 19 Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 20 Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 22 Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Premium multimedia keyboard features . . . . . . . . . . . . 23 Elite multimedia keyboard features . . . . . . . . . . . . . . . . 24 Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing a printer, scanner, or other device . . . . . . . . . . . 31 Contents 8512032.book Page i Tuesday, January 9, 2007 1:47 PM
Contents ii Chapter 4: Upgrading Your Computer . . . . . . . 33 Preventing static electricity discharge . . . . . . . . . . . . . . . . . 34 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 36 Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . 37 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . 41 Replacing an optical disc drive . . . . . . . . . . . . . . . . . . . . . . . 42 Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 44 Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Adding or replacing an expansion card . . . . . . . . . . . . . . . . 47 Installing a half-height expansion card . . . . . . . . . . . . . 47 Installing a full-height expansion card . . . . . . . . . . . . . . 48 Replacing the BIOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 51 Chapter 5: Maintaining Your Computer. . . . . . 55 Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 56 Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 61 Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 61 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 62 Checking the hard drive for errors . . . . . . . . . . . . . . . . 63 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 64 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 66 Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 67 8512032.book Page ii Tuesday, January 9, 2007 1:47 PM
www.gateway.com iii Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 67 Moving files and settings manually . . . . . . . . . . . . . . . . 68 Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 71 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Recovering pre-installed software and drivers . . . . . . . 90 Using Microsoft System Restore . . . . . . . . . . . . . . . . . . 95 Recovering your system to its factory condition . . . . . 98 Recovering your system using the Windows DVD . . . . 99 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Before calling Gateway Customer Care . . . . . . . . . . . . 100 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 8512032.book Page iii Tuesday, January 9, 2007 1:47 PM
Contents iv Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 105 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 8512032.book Page iv Tuesday, January 9, 2007 1:47 PM
CHAPTER1 1 About This Reference •About this guide •Accessing the online User Guide •Gateway contact information •Microsoft Certificate of Authenticity •For more information 8512032.book Page 1 Tuesday, January 9, 2007 1:47 PM
CHAPTER1: About This Reference 2 About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.gateway.com or the Web address shown on your computer’s label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes information on the following topics: •Help and technical support •Using and customizing Windows and other software •Controlling audio and video settings •Using the Internet •Protecting your files •Playing and recording media •Maintaining To access the User Guide: •Click (Start), All Programs, then click Gateway Documentation. 8512032.book Page 2 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 3 Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows. 8512032.book Page 3 Tuesday, January 9, 2007 1:47 PM
CHAPTER1: About This Reference 4 8512032.book Page 4 Tuesday, January 9, 2007 1:47 PM