Gateway Profile 6 Service Manual
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www.gateway.com 85 The computer is running but there is no picture •Adjust the brightness and contrast controls to the center position. The color is not uniform •Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. •Make sure that: •Non-shielded speakers are not placed too close to the monitor. •The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. The text on the display is dim or difficult to read •Adjust the brightness and contrast controls. •Change the display settings. For more information, see the “Customizing Windows” chapter in the online User Guide. •Move the computer away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation. Mouse The mouse does not work •Make sure that the mouse cable is plugged in correctly. •Shut down and restart your computer. •Remove all extension cables and switch boxes. •Try a mouse you know is working to make sure that the mouse port works. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search Help box, then press E NTER. 8512032.book Page 85 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 86 The mouse works erratically •If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. •Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the “Networking Your Computer” chapter in the online User Guide. Passwords Your computer does not accept your password •Make sure that CAPS LOCK is turned off, then retype the password. Power Your computer will not turn on •Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. •If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. •Make sure that the power cord is free from cuts or damage. Replace any damaged cables. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press E NTER. 8512032.book Page 86 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 87 Printer The printer will not turn on •Make sure that the printer is online. Many printers have an online/offline button that you may need to press. •Make sure that the power cable is plugged into an AC power source. The printer is on but will not print •Check the cable between the printer and your computer. Make sure that it is connected to the correct port. •Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. •Check the cable for bent or broken pins. •If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1Click (Start), then click Control Panel. The Control Panel window opens. 2Click Hardware and Sound, then click the Change Default Printer option under the Printers category. The Printer window opens. 3Right-click the printer you want to be the default printer, then click Set as Default Printer. •Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message •Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1Click (Start), then click Control Panel. The Control Panel window opens. 2Click Hardware and Sound, then click the Printers category. The Printers window opens. 8512032.book Page 87 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 88 3Right-click the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. •Wait until files have been printed before sending additional files to the printer. •If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the speakers •Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 28. •Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 28. •If you are using external speakers, see the speaker setup poster to check your speaker connections. •Make sure that the universal jacks are configured correctly. For more information, see “Configuring the audio jacks” on page 30. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type printer troubleshooter in the Search Help box, then press E NTER. HelpFor more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press E NTER. 8512032.book Page 88 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 89 Recovering your system Most computer problems can be solved by following the information in “Troubleshooting” on page 73 or in the technical support pages at www. gateway.com. Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. •To recover software and device drivers that were pre-installed at the factory, see “Recovering pre-installed software and drivers” on page 90. •To return your system to a previous condition when it was working correctly, see “Using Microsoft System Restore” on page 95. •To completely recover your system to its factory condition, see “Recovering your system to its factory condition” on page 98. If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have a recordable disc drive to use these options.) •To re-install Windows using the Windows DVD, see “Recovering your system using the Windows DVD” on page 99. •To re-install your pre-installed software and device drivers using recovery discs, see “Recovering pre-installed software and drivers using recovery discs” on page 94. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on page 90. 8512032.book Page 89 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 90 Recovering pre-installed software and drivers You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set. You should create a set of discs for recovering your pre-installed software and device drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.)Caution Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity. 8512032.book Page 90 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 91 To create discs for recovering pre-installed software and drivers: 1Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3Click Create system recovery discs, then click Next. 4Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs. 8512032.book Page 91 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 92 5If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed. 6If multiple discs are required, insert the additional blank disks when prompted. 7When the process is finished, the Congratulations! window opens. 8Click Finish. 9Remove your final disc, then label all of the discs and store them in a safe place. Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on. TipAfter a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on. ImportantIf you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 94. 8512032.book Page 92 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 93 2To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3Click the software or driver you want to recover, then click Next. 8512032.book Page 93 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 94 Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, clickRun Grc_Vista.exe. The disc’s Gateway Recovery Center starts. 2To recover pre-installed software, click Application recovery, click the software you want to recover, then click Next. - OR - 8512032.book Page 94 Tuesday, January 9, 2007 1:47 PM