Gateway Profile 6 Service Manual
Have a look at the manual Gateway Profile 6 Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 54 Gateway manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
www.gateway.com 75 •DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. Diskette drive The diskette drive is not recognized •Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” •Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). •Delete unnecessary files on the diskette and try again. •Make sure that the diskette you are using is IBM-compatible. •Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. •Run Error-checking on the diskette. For more information, see “Checking the hard drive for errors” on page 63. If errors are detected and corrected, try using the diskette again. You see an “Access Denied” or “Write protect” error message •Move the write-protection tab in the upper-right corner of the diskette down (unprotected). •The diskette may be full. Delete unnecessary files on the diskette and try again. •Make sure that the diskette you are using is IBM-compatible. •Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. 8512032.book Page 75 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 76 You see a “Disk is full” error message •Delete unnecessary files on the diskette. •Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. •Run Error Checking on the diskette. For more information, see “Checking the hard drive for errors” on page 63. You see a “Non-system disk” or “Disk error” error message •Eject the diskette from the diskette drive, then press E NTER. •Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously •Remove the diskette from the drive. If the light stays on, try restarting your computer. DVD drives •See “CD or DVD drives” on page 73. Ethernet You cannot see the other computers on your network •Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. •Make sure that all computers are plugged into a powered electrical outlet and turned on. •Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. •Make sure that all computers on your network have the same workgroup name. •Make sure that all computers are using the same Subnet Mask. •If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. 8512032.book Page 76 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 77 The computer does not recognize an add-in Ethernet card •Shut down and restart your computer. •Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card. •Reseat the card. For more information, about opening your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card. Your Ethernet network is running slower than you expect •If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. File management A file was accidentally deleted If a file was deleted while holding down the S HIFT key, the file cannot be restored. To restore deleted files: 1Double-click the Recycle Bin icon. 2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. Help For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press E NTER. 8512032.book Page 77 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 78 Hard drive You see an “Insufficient disk space” error message •Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 62. •Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. •Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. You see a “Data error” message •This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 63. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message •If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.Help For more information about file management, click Start, then click Help and Support. Type file management in the Search Help box, then pressE NTER. CautionAll deleted files will be lost when you empty the Recycle Bin. 8512032.book Page 78 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 79 Internet See also “Modem (dial-up)” on page 81. You cannot connect to the Internet •If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. - OR - If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your setup poster to make sure that the connections have been made correctly. •Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. •Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 81. You see an “Unable to locate host” message and are unable to browse the Internet •This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. •Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.Help For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then press E NTER. 8512032.book Page 79 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 80 Connecting to a Web site takes too long Many factors can affect Internet performance: •The condition of the telephone lines in your residence or at your local telephone service •The condition of the Internet computers to which you connect and the number of users accessing those computers •The complexity of graphics and multimedia on Web pages •Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending you e-mail messages, but you have not received any mail •Click the receive button in your e-mail program. •Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work •Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. •Remove all extension cables and switch boxes. •Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. •Try a keyboard that you know works to make sure that the keyboard port works. •Reinstall the keyboard device driver. A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message •Make sure that nothing is resting on the keyboard. •Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. 8512032.book Page 80 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 81 Liquid spilled in the keyboard •If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window •Reboot your computer. Modem (cable or DSL) •See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also “Internet” on page 79. Your modem does not dial or does not connect •Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. •Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. •Make sure that the modem cable is less than 6 feet (1.8 meters) long. •Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. •If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. 8512032.book Page 81 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 82 To check the dialing properties: 1Click (Start), then click Control Panel. The Control Panel window opens. 2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. 3If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then click OK. 4Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. 5Make sure that all settings are correct. •Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. •Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. •Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. •Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. •Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.Help For more information about dialing properties, click Start, then click Help and Support. Type dialing in the Search Help box, then press E NTER. 8512032.book Page 82 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 83 You cannot connect to the Internet •The ISP may be having technical difficulties. Contact your ISP for technical support. •See if the modem works with a different communications program. The problem may be with just one program. •Review the troubleshooting information under “Internet” on page 79. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem •Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer •Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See your setup poster to make sure that the connections have been made correctly. •If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). •Use the modem cable that came with your computer. Some telephone cables do not meet cable standards and may cause problems with the connection. •Shut down and restart your computer. •Run Windows modem diagnostics. To run modem diagnostics: 1Close all open programs. 2Click (Start), then click Control Panel. The Control Panel window opens. 3Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. 8512032.book Page 83 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 84 4Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens. 5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1Click (Start), then click Control Panel. The Control Panel window opens. 2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. 3Click the Modems tab, click the modem you want to adjust, then click Properties. 4Click the Modem tab, then adjust the Speaker volume control. 5Click OK twice to close the Phone and Modem Options dialog box. Monitor The screen resolution is not correct •Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in the online User Guide. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press E NTER. 8512032.book Page 84 Tuesday, January 9, 2007 1:47 PM