Handspring Treo 270 User Guide

							Chapter 6Page 91
Duplicating a Contacts entry
You can duplicate existing entries, which can be helpful when you want to enter multiple people 
from a single organization. When you duplicate an entry, the word Copy appears next to the name 
in the First Name field. 
To duplicate an entry:
1. From the Contacts view, select the name you want to duplicate.
2. Press Menu  .
3. Under Record, and select Duplicate Contact (/T). 
4. Edit the entry as necessary. 
5. Hold Option   and press Return   to finish.
Calling a number in your Contacts list
You can dial any number that you’ve entered in your Contacts list.
1. Make sure wireless mode is on. See page 19 for details.
2. From the Contacts view, use the Instant Lookup feature to select the number you want to call. 
See the section that begins on page 70 for details.
3. Press Space   to dial.
Tip: You can also roll the rocker switch to scroll to the number you want to call, and then 
press the rocker switch to dial the number.
 
 
4. Close the lid to end the call.
Tap a number 
to select it
Tap Dial to call 
the number Tap to select a 
different category 
						

							Page 92 Application-Specific Tasks
Selecting types of phone numbers
You can select the types of phone numbers or e-mail addresses that you associate with a 
Contacts entry. Any changes you make apply only to the current entry. 
To select other types of phone numbers in an entry:
1. Select the contact name for the entry that you want to change. 
2. Press Space   to open the entry.
3. Press Menu  .
4. Under Record, select Edit Contact (/E).
5. Tap the pick list next to the label you want to change. 
 
6. Select a new label.
7. Hold Option   and press Return   to finish.
Changing Contact entry details
The Contact Entry Details dialog box provides a variety of options that you can associate with an 
entry. 
To open the Contact Entry Details dialog box:
1. Select the name for the entry whose details you want to change.
2. Press Space   to open the entry.
3. Press Menu  .
4. Under Record, select Edit Contact (/E).
5. Press Menu  .
6. Under Record, select Details (/E).
 
Tap 
triangle 
						

							Chapter 6Page 93
7. Select any of the following settings:
8. Hold Option   and press Return   to finish.
Using the Call History view
The Call History view provides quick access to the previous 1,000 incoming and outgoing calls.
If you miss a call when your Treo is on and you remain in a coverage area, your missed calls 
appear in the Call History list and you receive a missed call alert message. When your phone is 
off or you travel outside a coverage area, your missed calls are forwarded to voicemail and they 
do not appear in the Call History list. Similarly, when your phone is off or you travel outside a 
coverage area, your wireless service provider stores your text messages until you turn on your 
phone or return to a coverage area.
Reviewing Call History
Each item in the Call History view appears with an icon next to it indicating whether it is a Missed 
call, an incoming call, or an outgoing call. You can display all your calls or one category at a time.
To review Call History:
1. Press PhoneBook   repeatedly to access the Call History view  . 
   
2. Tap the pick list at the top of the screen to display a specific type of call: Missed, Incoming, 
or Outgoing.
Tip: To temporarily store a number in your communicator’s memory, press Menu  , 
under Record, select Details (/E), tap Copy Phone #, and then hold Option   and 
press Return   to finish. You can now Paste this number into any application on 
your communicator. CategoryAssign the entry to a category. 
PrivateHide this entry when Security is turned on.
Outgoing callTap arrow to select 
the call category: All, 
Incoming, Outgoing, 
or Missed 
Incoming callMissed call
Tap Details to view 
time and duration 
						

							Page 94 Application-Specific Tasks
Calling a number in your Call History list
In addition to viewing a list of your incoming, outgoing, and missed calls, you can use the Call 
History view to dial any number that appears on this view.
To dial a number from the Call History view:
1. Make sure wireless mode is on. See page 19 for details.
2. Use the scroll buttons to select the number you want to call.
 
3. Press Space   to dial.
Tip: To add a number to your Contacts or Speed Dial list, press Menu  , under Record, 
select Details (/E), tap Copy Phone #, go to the Contacts or Speed Dial view, and press 
Menu  , under Edit, select Paste (/P) to insert the number.
Purging Call History
Your Treo continues accumulating Call History information for up to 1,000 calls until you purge 
the Call History list. To conserve storage space, we recommend that you purge this list 
periodically.
Note: Using the Purge function permanently removes the calls from your communicator. You 
cannot undo this process to restore the information.
To purge entries in Call History view:
1. From the Call History view, press Menu  .
2. Under Record, select Purge.
Tip: To delete a specific item, select the item from the Call History view and select Delete 
Item from the Record menu instead of Purge.
3. Select the purge option you want to use.
4. Hold Option   and press Return   to finish.
Tap the entry you 
want to dial
Tap Dial to call 
selected number
Tap the pick list to 
choose which calls 
to purge 
						

							Chapter 6Page 95
Using the Active Call view
After you dial and establish a connection, or receive an incoming call, the Active Call view icon 
appears in the lower left corner of the PhoneBook screen, and the Active Call view appears:
 
 
Note: If you dialed a Speed Dial entry that includes Extra Digits, the Dial Pad button changes 
to an Extra Digits button. Tap Extra Digits to dial the additional predefined numbers, such 
as an extension.
Receiving Calls
Whenever your communicator’s wireless mode is on and you are within a coverage area, you can 
receive incoming calls. An incoming call turns on your communicator’s screen if it is off and 
displays the following alert: 
 
To answer a call while it is ringing, do any of the following:
nOpen the lid if it is closed.
nTap Answer if the lid is open.
nPress the button on the headset (if it is attached).
To ignore a call and send it directly to voicemail, do any of the following: 
nClose the lid if it is open.
nPress the top scroll button.
To silence the ring, do any of the following:
nPress any button on your communicator.
nSlide the ringer switch to the silent position  . 
Note: Placing the ringer switch in the silent position turns off all system sounds, including 
alarms. When you silence the ringer, Date Book Plus alarms vibrate.
Tap Dial Pad to 
enter extra numbers 
such as a PIN code 
or menu selection
Caller’s name and 
phone number if 
available
Tap Answer to 
accept the callTap Ignore to 
send the call 
to voicemail 
						

							Page 96 Application-Specific Tasks
To end a call, do any of the following: 
nClose the lid (if the headset is not attached).
nPress Backspace .
nPress the button on the headset (if it is attached).
nTap Hang Up.
Adjusting call volume
You can adjust the volume level from the Active Call view when a call is in progress.
To adjust the call volume, do one of the following:
nRoll the rocker switch up, or press the top scroll button, to increase the volume.
nRoll the rocker switch down, or press the bottom scroll button, to decrease the volume.
Using the speakerphone
The speakerphone button enables you to view your communicator screen and use other 
applications while you’re talking on the phone. 
Note: The speakerphone feature is optimized for one or two people that are reasonably close 
to the phone. It is not designed for a conference room or large group. This feature is not 
available when a headset is attached to your phone.
To use the speakerphone:
1. Place a call.
2. From the Active Call screen, tap Spkrphone.
 
 
3. Tap Cancel Spkr to turn off the speakerphone.
Tip: You can also press Space   to toggle the speakerphone on and off.
Tap Spkr-
phoneTap Cancel 
Spkr 
						

							Chapter 6Page 97
Placing calls on hold
You can place an active call on hold while you use other applications on your communicator or 
complete another task.
To place a call on hold:
1. Place or answer a call.
 
 
2. Tap Hold to place the call on hold.
3. Tap Off Hold to return to the call.
Handling Multiple Calls
You can use the Active Call view to handle a variety of situations that involve multiple calls. During 
an active call, you can receive or place another call, switch between two active calls, and create 
a 3-way conference call. For example, when you’re talking to a friend, you can place another call 
to a restaurant to make dinner reservations, and return to your friend to confirm the time and 
place. You can also use call waiting to receive an important incoming call while you’re already on 
the phone, and to facilitate 3-way conference calls when you’re on the go.
To respond to call waiting, do one of the following:
nTap Hold & Answer to place the first call on hold and answer the second call.
nTap Drop & Answer to end the first call and answer the second call.
nTap Ignore to send the second call to voicemail.
nPress the button on the headset (if it is attached) to place the first call on hold and to answer 
the second call.
 
Note: Make sure the Disable Call Waiting option on the Call Preferences screen is off. When 
this option is off the Disable Call Waiting check box is empty. See the section that begins 
on page 101 for more information. 
Tap Off Hold Call status 
indicator
Tap Hold 
Caller’s name and 
phone number if 
available
Tap Hold & Answer 
Tap Drop & Answer 
Tap Ignore to send 
call to voicemail 
						

							Page 98 Application-Specific Tasks
To dial another number while a call is in progress:
1. From the Active Call view, repeatedly press PhoneBook   to access the view you want to 
use.
Tip: You can also tap the Speed Dial, Dial Pad, Contacts, or Call History view icons. 
2. Dial the number.
3. When the confirmation message appears, hold Option   and press Return   for Yes.
To switch between two active calls, do any of the following:
nTap the call status line of the call you want to make active.
nPress the button on the headset (if it is attached).
 
 
To use 3-way calling:
1. Answer or place two calls.
2. Tap 3-way Call to join the two calls.
 
 
3. Tap Cancel 3-way to return to the previous active call and to place the other call on hold, or 
tap Hang Up to end both calls.
Note: When a 3-way call is active and the headset is attached, pressing the button on the 
headset places the second call on hold.
1st call status 
2nd call status 
Tap 
3-way 
Call  
						

							Chapter 6Page 99
Forwarding calls
If you need to turn off the wireless mode or know you will be traveling outside a coverage area, 
you can forward your calls to another number. Keep in mind that your wireless service provider 
will still charge you for your forwarded calls. 
Note: Because call forwarding information is stored by the network, it’s a good idea to check 
the current network settings both before and after you change the call forwarding option.
To forward calls to another number:
1. From the Speed Dial, Dial Pad, or Call History view, press Menu  .
2. Under Options, select Call Preferences (/A).
3. Select the call forwarding option you want to use.
Tip: You can define multiple forwarding numbers. Select Edit numbers from the list to add, 
change, or delete a number. You can also configure your communicator to forward calls 
only in special situations, such as when you are busy or outside a coverage area. See 
Appendix E for details.
4. Hold Option   and press Return   to finish.
Other ways to make a call
In addition to using the Speed Dial, Contacts, Dial Pad, and Call History views, you can also place 
calls in the following ways:
nRedialing the last number
nReturning a missed call
nDialing an emergency number
Redialing the last number
You can redial the last number you called.
To redial the last number, do one of the following:
nPress and hold PhoneBook   for at least one second. 
nPress and hold the rocker switch.
Tap here to forward 
all calls to a 
specific number
Tap here to 
display current 
network settings 
						

							Page 100 Application-Specific Tasks
Returning a missed call
When your Treo is on and you remain in a coverage area, any calls you miss appear in the Call 
History list and you receive a missed call alert message. When your phone is off or you travel 
outside a coverage area, your calls are forwarded to voicemail and they do not appear in the Call 
History list.
nIf you miss multiple calls, a message appears indicating the number of calls you missed. See 
page 94 for instructions on calling a number in your Call History list.
nIf you miss a single call, the following screen appears:
 
Note: If the caller’s phone number is not available, the Call Back button does not appear on the 
Missed Call screen. 
Calling an emergency number
Your Treo provides easy access to emergency numbers such as 911 in the United States or 112 
in Europe. 
To call an emergency number:
1. Make sure wireless mode is on. See page 19 for details.
2. Press PhoneBook  .
3. Do one of the following: 
nIf your phone is unlocked, dial 911 or 112 from the Dial Pad screen.
nIf your phone is locked or your SIM card is missing, tap Make Emergency Call from the 
Unlock SIM or SIM Card Not Found screen.
 
Tip: You don’t need to unlock your phone or even have the SIM card installed to call an 
emergency number.
Tap Call Back to 
dial the number Tap OK to dismiss 
the call without 
calling back
Tap Make Emergency Call