Handspring Treo 270 User Guide

							Appendix BPage 221
The Blazer® application won’t 
connect to the InternetnConfirm that you wireless service plan includes data 
services and not just voice minutes.
nCheck with your Internet Service Provider to confirm that 
your Network Preferences settings are properly 
configured.
1.Press Option   and then press Menu   to access 
the Applications Launcher.
2.Tap the Preferences icon  . 
3.Select Network from the pick list in the upper-right corner.
4.Check your Username, Password, and the phone number. 
The phone number should be the number you use to dial-
in to your ISP.
5.Tap Connect. If the Connect button changes to a 
Disconnect button after the connection dialogs finish, 
your Network Preferences settings are working. If the 
Connect button does not change, tap Details and enter 
DNS and IP address information for your Internet Service 
Provider.
Important: AOL users must download AOL for Palm from 
www.aol.com/anywhere/pda/palm/palmaol to 
retrieve e-mail. AOL does not support web 
browsing with Blazer.
Some phone numbers don’t 
appear in the SMS LookupMake sure the number you want is identified as a mobile 
number in your Contacts list. Only mobile phone numbers and 
e-mail addresses appear when you use the SMS Message 
Manager Address by Last Name Lookup feature.
I can’t send SMS messages
nMake sure SMS services are enabled on your account by 
checking the SMS Preferences dialog to see if the SMS 
Message Center number is on this screen. If the number is 
missing, contact your wireless service provider for the SMS 
Message Center number and enter it in the SMS 
Preferences dialog.
 Note:  Receiving SMS messages does not indicate that 
you have a subscription to your wireless service 
provider’s SMS service. You must subscribe to this 
service to send or reply to messages.
nVerify that you are in a GSM coverage area.
nMake sure the destination number is correct. Some 
wireless service providers require 11-digit phone numbers 
for SMS messages. 
						

							Page 222 Troubleshooting Tips
I get an error message when I 
send an SMS message to an 
email address Make sure you have subscribed to and enabled the SMS Email 
feature. You need to get the SMS Email Center number from 
your wireless service provider and enter it in the SMS 
Preferences dialog. This number is different from the SMS 
Message Center number you use to send messages to other 
mobile phone numbers. See page 134 for details.
I get an error when sending a 
long message to myselfSome wireless service providers have difficulty sending long 
SMS messages to your own phone number. Try sending long 
messages as a series of smaller messages instead.
I get an error when making 
data calls
nCheck with your wireless service provider to make sure 
that data services are enabled on your account.
nVerify that you are in a coverage area.
The SIM Book application 
wont openMake sure your SIM card is inserted in your Treo and that 
wireless mode has been on for at least 30 seconds.
My SIM Book doesn’t display 
the full name and numberWhen a name or number is longer than will fit in the SIM Book 
display, three dots appear to indicate that the entry contains 
additional information. SIM Book does not truncate the actual 
entry, it just does not appear on the screen. 
						

							Appendix BPage 223
Application problems
ProblemSolution
I tapped the Today button, 
but it does not show the 
correct date.Your communicator is not set to the current date. Make sure 
the Set Date box in the General Preferences screen displays 
the current date. See page 23 and page 181 for details.
I know I entered some 
records, but they do not 
appear in the application.nCheck the Categories pick list (upper-right corner of the 
screen). Choose All to display all of the records for the 
application.
nCheck Security and make sure that the Private Records 
setting is set to Show private records.
nIn To Do List, tap Show and check whether Show Only 
Due Items is selected.
I am having problems listing 
memos the way I want to see 
them.nIf you cannot manually arrange the order of the memos in 
the list screen, check the Memo Preferences setting. 
Make sure that Sort by is set to Manual.
nIf you choose to view your memos alphabetically on Palm 
Desktop software and then perform a HotSync® 
operation, the memos on your communicator still appear 
in the order defined in the Memo Preferences setting. In 
other words, the sort settings that you use with Palm 
Desktop software are not transferred to your 
communicator.
I created an event in Date 
Book Plus, but it doesn’t 
appear in the Week View.In the Week View, you cannot select overlapping events that 
have the same start time. If you have two or more events with 
the same start time, choose the Day View for the particular 
day to see the overlapping events. 
						

							Page 224 Troubleshooting Tips
HotSync problems
ProblemSolution
Why can’t I synchronize 
my communicator with 
my computer?Try each of these in turn. After each step, try to synchronize to see if 
the problem persists:
nMake sure you installed the software that came with your 
communicator. You must install this software even if you 
upgraded from another Palm OS handheld.
nMake sure there are no active calls on your Treo before you begin 
a HotSync operation. You cannot synchronize while you have an 
active call, and you cannot make or receive calls during a HotSync 
operation.
nMake sure you selected your user name in Palm Desktop 
software before beginning the HotSync operation.
nPerform a soft reset. See page 214 for details.
nMake sure the HotSync Manager icon Ô
 appears in the 
Windows system tray in the lower-right corner of the screen. If it 
does not appear, open the Start menu, select Programs, 
Handspring, and then HotSync Manager.
nClick the HotSync Manager icon and make sure that the Local 
USB option has a check next to it. If you are using an optional 
serial cable, make sure that the Local Serial has a check next to 
it, then select Setup and confirm that the COM port setting 
matches the port where you attached the serial cable.
nMake sure the cable is connected securely to your computer and 
your communicator.
nMake sure you are using the correct type of cable. If your 
computer does not have a USB port, or is running Windows 95 or 
Windows NT 4.0, you must use a serial cable.
nIf you’re using a USB cable, insert the Handspring CD into your 
computer, use Windows Explorer or My Computer to navigate to 
the Utilities folder, and then run the Visor USB registry utility.
nIf you are using a USB cable, disconnect any other USB devices 
you are using. If you’re connecting your cable to a USB hub, 
disconnect it and connect your cable directly to your computer.
nIf you are using a serial cable, try a lower baud rate setting on the 
Local tab in the Setup dialog box.
nRestart your computer.
nIf you installed a conduit from a third-party software developer, 
contact the developer for support. 
						

							Appendix BPage 225
I did a HotSync 
operation, but one of my 
applications did not 
synchronize.Click the HotSync Manager and choose Custom. Make sure that the 
conduit appears on the list and that it is set to Synchronize the files. 
See page 199 for details.
I cannot launch the 
HotSync Manager.nMake sure you are not running another program, such as America 
Online, CompuServe, or WinFax, that uses the port you selected 
in the Setup dialog box.
nReinstall the Palm Desktop software.
I am using Outlook as 
my PIM, but I cannot do 
a HotSync operation.nClick the HotSync Manager and choose Custom. Make sure that 
the following Outlook conduits are installed and that the    Action 
is set to Synchronize the files for each conduit: Outlook 
Contacts, Outlook Calendar, Outlook Tasks, and Outlook Notes.
nReinstall the Palm Desktop software and make sure you select 
the option to synchronize with MS Outlook.
I tried to do a wireless 
HotSync operation, but 
it did not complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not shut 
down automatically as part of an energy-saving feature.
nMake sure the modem connected to your computer is turned on 
and is connected to the outgoing phone line. 
nMake sure Modem is checked in the HotSync Manager menu.
nMake sure the modem you are using with your communicator has 
an on-off switch. Your communicator cannot “wake up” a modem 
that has an auto-off feature.
nMake sure the modem is connected properly to a serial port on 
your computer and is connected to the incoming phone line.
nConfirm that the Setup String in the Setup dialog box configures 
your modem correctly. You may need to select a different Modem 
Type or enter a custom Setup String. Most modems have a Setup 
String that causes them to send initial connection sounds to a 
speaker. You can use these sounds to check the modem 
connection.
nConfirm that the Speed setting in the Setup dialog box works for 
your modem.
nIf you have problems using the As Fast As Possible option or a 
specific speed, try using a slower speed.
nMake sure you are not running another program, such as WinFax, 
CompuServe, or America Online, that uses the serial port you 
selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn off your 
modem, wait a minute, then turn it back on.)  
						

							Page 226 Troubleshooting Tips
Beaming problems
I tried to do a wireless 
HotSync operation, but 
it did not complete 
successfully. 
(continued)Check the following on your communicator:
nConfirm that you are inside a coverage area, and that the signal is 
strong.
nMake sure the dialing instruction dials the correct phone number. 
nIf you need to dial an outside line prefix, make sure you selected 
the Dial Prefix option on your communicator and entered the 
correct code. 
nIf the you have call waiting, make sure you selected the Disable call 
waiting check box and entered the correct code in the Phone 
Setup dialog box. See page 206 for details.
nMake sure the connection is clear. Using a noisy connection can 
interrupt communications.
ProblemSolution
I cannot beam data to 
another IR-equipped Palm 
OS device.nConfirm that your communicator and the other device are 
between ten centimeters (approximately 4) and one 
meter (approximately 39) apart, and that the path 
between the two devices is clear of obstacles. Beaming 
distance to other Palm OS devices may be different.
nCheck the General Preferences screen and make sure 
the Beam Receive setting is on.
n  Move your communicator closer to the receiving device.
n  Move your communicator farther away from the receiving 
device. 
n  Angle the sides of the two devices towards each other.
nPerform a soft reset. See page 214 for details.
When someone beams data 
to my communicator, I get a 
message telling me it is out of 
memory.n  Your communicator requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30K application, you must 
have at least 60K free.
nPerform a soft reset. See page 214 for details. 
						

							Page 227
Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this 
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When 
you do contact support, please be ready to provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
ProblemSolution
I forgot the password, and my 
communicator is not locked.You can use Security to delete the password. If you do this, 
your communicator deletes all entries marked as private. You 
can, however, perform a HotSync operation before you delete 
the password: the HotSync process backs up all entries, 
whether or not they are marked private. In this case, the 
following procedure restores your private entries and lets you 
access them:
1. Use the Palm Desktop software and the cable to 
synchronize your data.
2. Tap Forgotten Password in Security to remove the 
password and delete all private records.
3. Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them from 
your computer to your communicator.
I forgot the password and my 
communicator is locked.If you assign a password and lock your communicator, you 
must perform a hard reset to continue using your 
communicator. See page 215 for details. 
						

							Page 228 Troubleshooting Tips 
						

							Appendix CPage 229
Appendix C
Creating a Custom Expense Report
This section explains how to modify existing Expense application templates and how to create 
your own custom expense report templates for use with the Expense application.
Note: This section assumes that you are familiar with Microsoft Excel or a similar spreadsheet 
application. If you are not familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before creating or modifying an Expense template, it’s important to understand the function of 
the Palm™ Desktop software Expense application. In simple terms, the Expense application 
moves Expense data from your communicator into a Microsoft Excel spreadsheet.
Each Expense item stored in your communicator represents a group of related data. You can link 
the following data to an expense item:
nCategorynPayment MethodnCity
nDatenPayment CurrencynAttendees
nExpense TypenVendornNote
nAmount
When you perform a HotSync
® operation between your communicator and Palm Desktop 
software on your computer, the Expense data is stored on your computer (in a file named 
Expense.txt). When you open the Expense application in Palm Desktop software, an Excel macro 
starts, and populates an expense template with your data based on the rules specified in a 
spreadsheet file named Maptable.xls. 
The Maptable.xls file is an editable spreadsheet that functions as a “mapping table.” The function 
of the mapping table is to guide the Excel macro in extracting the Expense data. The mapping 
table tells the Excel macro how large the spreadsheet is and provides the data-cell layout of the 
Excel template used for the Expense Report.
Customizing existing sample templates
Four sample Expense Report templates come with Palm Desktop software. These templates are 
stored in the Template folder (which is in the same folder as the Palm Desktop software 
application). 
If the layout of one (or more) of these templates is appropriate for your reporting needs, you can 
easily customize the templates with your company name and other information. 
						

							Page 230  Creating a Custom Expense Report
To customize a sample Expense Report template:
1. Make a backup copy of the contents of the Template folder.
2. Double-click the name of the sample template you want to modify to open it in Microsoft 
Excel.
3. Make any changes that you want to the names (or other information) in the sample template.
Important: Do not insert rows or columns in the sample template. Doing so changes the way 
your Expense data maps to the template and causes errors. If you want to move the 
cells to a different location or add or delete rows or columns, you have to make 
changes to the Maptable.xls file.
Note: You can insert your own company logo without changing the Maptable.xls file. If you 
change the file name, however, you need to make a corresponding change in the 
Maptable.xls file.
You can also rename cells without changing the Maptable.xls file, provided that the 
expense type corresponds to your communicator data. For example, you can change 
“Snack” to “Munchies,” and then all items entered on your communicator as “Snack” 
map to the cell(s) labeled “Munchies.”
4. From the File menu, choose Save As.
5. Click the Save as type drop-down list and choose Template (*.xlt).
6. Navigate to the Template folder (in the Palm Desktop software directory).
Note:  If you do not need to change the Maptable.xls file, save the template file with its 
original file name (e.g., Sample2.xlt).
If you do need to change the Maptable.xls file, give your modified template a unique 
name. Be sure to use the .xlt file suffix, which defines the file as a Microsoft Excel 
template.
7. Click Save to save your modified template and make it available for future use.
Note: If you need to modify the Maptable.xls file, you must do this before you can use the 
modified template with your Expense data. To modify the Maptable.xls file for your new 
template, see page 232 for details. Read all of the sections of this appendix before 
making changes to the Maptable.xls file.