HP 1230 Plain Paper Inkjet Fax Machine Users Manual
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specifications 65 power specifications • Power consumption: 50W maximum • Source (Input) Voltage: 100 to 240 VAC, grounded • Input Frequency: 50 to 60 Hz • Current: 1.0 A maximum • Figures are based on using the AC adapter that came with your unit (HP part number 0950-3807). environmental specifications • Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F), 15% to 85% humidity, RH non-condensing • Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F) • Non-operating (Storage) Temperature Range: -30º to 60º C (-22º to 140º F) • In the presence of high electromagnetic fields it is possible the output from the HP Fax 1230 series may be slightly distorted additional specifications • Memory: 8.0-MB ROM, 8.0-MB RAM (HP Fax 1230 series) If you have Internet access, you can get acoustic information from the HP website at www.hp.com/support. environmental product stewardship program protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP’s Commitment to the Environment website at www.hp.com/ abouthp/environment. ozone production This product generates no appreciable ozone gas (O 3). paper use This product is suited for the use of recycled paper according to DIN 19309. plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. recycling program HP offers an increasing number of product return and recycling programs in many countries, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products. energy consumption This product qualifies for ENERGY STAR ®, which is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to www.energystar.gov.
hp fax 1230 series technical information 66material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP web site at www.hp.com/go/msds. If you are in the United States or Canada and do not have access to the Internet, call the U.S. HP FIRST fax-on-demand service at (800) 231-9300. Use Index number 7 for a listing of the material safety data sheets. International customers without Internet access should call (404) 329-2009 for further information. regulatory notices The following sections are statements from various regulatory agencies. notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC-compliant telephone cord and a modular plug are provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C. Use the REN to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line may result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. If this equipment causes harm to the telephone network, your telephone company may discontinue your service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be advised of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer or look elsewhere in this manual for warranty or repair information. Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state’s public utility commission, public service commission, or corporation commission for more information. This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours, such as early morning or late evening. Notice: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page
regulatory notices 67 or on the first page of transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, you should complete the steps described in the software. The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100. The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company may cause harmful interference and void the FCC authorization to operate this equipment. doc statement / déclaration de conformité (Canada) Le présent appareil numérique német pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. notice to users of the Canadian telephone network Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Note: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
hp fax 1230 series technical information 68 notice to all users of the European Economic Area (EEA) This product is designed to interwork with the analogue telephone networks in the following countries: Network compatibility depends on customer-selected settings, which must be reset to use the equipment on a telephone network in a country other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance with Directive 1999/ 5/EC (annex II) for Pan-European single-terminal connection to the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended that you use this equipment only with the DTMF tone dial setting. notice to users of the German telephone network The HP Fax 1230 series products are designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP Fax 1230 series, into the wall socket (TAE 6) code N. The HP Fax 1230 series products can be used as a single device and/or in combination (in serial connection) with other approved terminal equipment. geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Germany UK Netherlands France Spain Italy Belgium Luxembourg Sweden Austria Denmark Ireland Norway Finland Switzerland Greece Portugal
declaration of conformity 69 declaration of conformity Accordi ng to ISO /IEC Gu id e 22 and E N 45014 Manufacturer’s Name and Address: Hewlett-Packard Company, 16399 W. Bernardo Drive, San Diego, CA 92127-1899, USA declares that the product conforms to the following Product Specifications: Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/ EC and the EMC Directive 89/336/EC and with the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-marking accordingly. European Contact for regulatory topics only: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH. Department HQ-TRE, Herrenberger Strasse 130, D-71034 Böblingen, Germany (Fax + 49-7031-14-3143)Product Name: hp fax 1230 series Q1678A Model Number(s): hp fax 1230 (Q1685A), hp fax 1230xi (Q1686A), hp fa x 1235 (Q1684A) Product Options: None Safety: IEC 60950:1991 +A1, A2, A3 & A4 EN60950:1992 +A1, A2, A3, A4 & A11 UL1950/CSA 22.2 No. 950, 3rd Ed.: 1995EMC: C IS PR22: 1997/ EN 55022:1998, Cl ass B CISPR24:1997/ EN55024:1998 IEC 61000-3-2:1995 / EN61000-3-2:1995 IEC 61000-3-3:1994 / EN61000-3-3:1995 FCC Part 15-Class B / ICES-003, Issue 2 / VCCI -2 Telecom: TBR21 (1998)
9 71 get hp fax 1230 series support This section explains the service information provided by Hewlett-Packard. If you are unable to find the answer you need in the documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country or region, contact your nearest authorized HP dealer for help. get support and other information from the internet If you have Internet access, you can get more information from the HP website at www.hp.com/support. The website offers technical support, drivers, supplies, and ordering information. hp customer support Software programs from other companies may be included with your HP Fax. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call. 1Make sure that: a. Your HP Fax is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2Reset your HP Fax: a. Turn off the HP Fax using the On button located on the unit’s front panel. b. Unplug the power cord from the back of the HP Fax. c. Plug the power cord back into the HP Fax. d. Turn on the HP Fax using the On button. 3For more information, see the HP website at www.hp.com/support.
hp fax 1230 series get hp fax 1230 series support 72 4If you are still experiencing problems and need to speak with an HP Customer Support Representative: – Have your serial number and service ID ready. To display your serial number, on the front panel, press Enter and Start, Black at the same time, until the serial number appears in the front-panel display. To display your service ID, on the front panel, press Enter and Start, Color at the same time, until SERV ID: and the number appear in the front-panel display. – Print a self-test report. See print a self-test report on page 39 for information on printing this report. – Make a color copy. – Be prepared to describe your problem in detail. 5Call HP Customer Support. Be near your unit when you call. call in the U.S. during warranty Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period. call in the U.S. during warranty Call (208) 323-2551. U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week. (Days and hours of support may change without notice.) This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period. call elsewhere in the world The numbers listed below are current as of the printing date of this guide. For a list of current international HP Support Service numbers, visit this address and choose your own country/region or language: http://www.hp.com/support For Korea, you can visit this address: http://www.hp.co.kr/ For Japan, you can visit this address: http://www.hp.com/jp You can call the HP support center in the following countries or regions. If your country/region is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services. Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply. For phone support in Europe, please check for the details and conditions of phone support in your country/region by consulting the following Web site: http://www.hp.com/cposupport/loc/regional.html
prepare your hp fax for shipment 73 Alternatively, you can ask your dealer or call HP at the phone number indicated in this booklet. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. prepare your hp fax for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product. 1Tu rn on t h e H P Fa x . Disregard steps 1 through 6 if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7. 2Open the print-cartridge access door. 3Remove the print cartridges from their holders, and lower the latches. Caution!Remove both print cartridges and lower both latches. Failure to do so may damage your unit. See replace the print cartridges on page 40 for information on removing the print cartridges. 4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent). 5Tu rn of f t h e HP Fa x . 6Close the print-cartridge access door. country/region hp technical support country/region hp technical support Austria +43 (0) 810 00 6080 Ireland +353 (0) 1 662 5525 Belgium (Dutch) +32 (0) 2 626 8806 Italy +39 (0) 226410350 Belgium (French) +32 (0) 2 626 8807 Netherlands +31 (0) 20 606 8751 Canada during warranty(905) 206 4663 Portugal +351 21 3176333 Canada post-warranty (per-call charge)1-877-621-4722 Spain +34 902 321 123 Europe (English) +44 (0) 207 512 5202 Switzerland *+41 (0) 84 880 1111 France (0.34 Euro/min.) 0892 69 60 22 United Kingdom +44 (0) 207 512 52 02 Germany (0.12 Euro/ min.)+49 (0) 180 52 58 143 * This Call Center supports German, French, and Italian speaking customers in Switzerland.
hp fax 1230 series get hp fax 1230 series support 74 7Remove the front-panel cover as follows: a. Slip your hand into the ADF, behind the front panel, and lift up. b. Insert a small screwdriver into the round hole behind the keypad and press firmly to pop off the front panel. 8Retain the front-panel cover. Do not return the front-panel cover with the unit. 9If available, pack the unit for shipment using the original packing materials or the packaging materials that came with your exchange unit. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging or improper transportation is not covered under the warranty. 10Include the following items in the box: – A brief description of symptoms for service personnel (samples of print quality problems are helpful). – A copy of the sales slip or other proof of purchase to establish the warranty coverage period. – Your name, address, and a phone number where you can be reached during the day. 11Place the return shipping label on the outside of the box. hp fax 1230 series warranty Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (ink cartridges): 90 Days warranty service express service To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 71 for steps to take before calling Customer Support.